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VeriSM™ Essentials Black Friday Offers

VeriSM™ Essentials is part of our Black Friday sale. Lock in 61% off now, choose online, classroom or onsite training, and schedule your course any time through 2027. Group bookings save up to 60%.

FROM NZD1,495 NZD3,795 SAVE NZD2,300

Offer ends 27 November 2026

VeriSM™ Essentials Training Course Outline

Module 1: Service Organisation

  • Organisational Context
  • Organisational Governance
  • Digital Transformation
  • Digital Transformation and Service Management
  • Adapting to Digital Transformation

Module 2: Service Culture

  • Key Elements
  • Importance
  • Motivation Cycle
  • Contribution Hierarchy

Module 3: People and Organisational Structure

  • Leadership and Management
  • Service Management Competencies
  • Career Development
  • Service Management Professionals
  • Creating an Effective Team

Module 4: Service Management Challenges

  • Silos and Tribalism
  • Virtual Teams
  • Consumer Relationships
  • Supplier Relationships
  • Expectation Management
  • Communication Management
  • Change Management

Module 5: VeriSM™ Model

  • Principles
  • Management Mesh
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VeriSM™ Essentials Exam Information

VeriSM™ Essentials acts as an introduction to the Service Management mindset for professionals who are encountering Service Management for the first time. It is also ideal for undergraduates and graduates, and for candidates who would prefer to complete the VeriSM™ Foundation certification in two parts. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 20 
  • Total Marks: 20
  • Pass Mark: 65% (13/20) marks
  • Duration: 30 Minutes 
  • Open Book/ Closed Book: Closed Book

The VeriSM™ Essentials exam is carried out through EXIN.

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Who should attend this VeriSM™ Essentials Training Course?

The VeriSM™ Essentials Training Course is an introductory course to the concepts of Service Management. Individuals who wish to complete the VeriSM™ Foundation Certification in two parts can take up this course. The professionals who can benefit from this course include:

  • Service Managers
  • IT Managers
  • Product Managers
  • Project Managers
  • Business Analysts

Prerequisites of the VeriSM™ Essentials Training Course

There are no formal prerequisites to attend this VeriSM™ Essentials Training Course.

VeriSM™ Essentials Training Course Overview

The Knowledge Academy’s VeriSM™ Essentials training covers the basic IT Service Management principles, also delegates will gain an understanding of Service Management culture and organisational structure.  VeriSM™ Essentials will train delegates to integrate the whole organisation rather than just a single department and help bring them into the digital age.

Once the VeriSM™ model has been integrated into the organisation this will help them define their service management principles, these principles will be relevant to all products and services. VeriSM™ will support organisational capabilities, from IT, Marketing, Finance, Customer Service and many more.

Our VeriSM™ Essentials course is accredited by EXIN.

Course Objectives 

  • To understand the core concepts of service management within a digital organisation 
  • To explore the impact of digital transformation on service delivery and governance 
  • To identify the elements of a strong service culture and its influence on performance 
  • To develop leadership and management skills aligned with VeriSM™ principles 
  • To assess and build service management competencies for professional growth 
  • To understand organisational challenges such as silos, communication gaps, and supplier relationships 
  • To apply change and expectation management techniques in service environments 
  • To gain knowledge of the VeriSM™ Model and its guiding principles 
  • To understand the structure and function of the Management Mesh in VeriSM™ 
  • To promote collaboration, adaptability, and continual improvement within service teams 
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What’s included in this VeriSM™ Essentials Training Course?

  • VeriSM™ Essentials Examination
  • World-class training sessions from Experienced Instructors
  • VeriSM™ Essentials Certificate 
  • Digital Delegate pack consisting of course notes and exercises
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Train Your Workforce

Looking for VeriSM™ Essentials in-house or onsite training in Auckland? We specialise in corporate group training and bulk bookings for organisations of all sizes in Auckland. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Auckland venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Auckland is located in the North Island of New Zealand and is the largest area in the country. The population in Auckland is around 1,414,000 which makes up 31% of the entire countries population. Auckland was ranked 9th in the ‘World’s Most Liveable Places’ study in 2015. Auckland’s urban area has around 340 primary schools, 80 secondary schools and 29 combined schools catering for nearly 250,000 people. Auckland is also home to Rangitoto College which is the largest school in New Zealand housing over 3065 students. Auckland is home to some of the largest Universities in New Zealand and is renowned for its overseas language education, with a huge amount of foreign students choosing to study there. Some of the most acclaimed Universities in Auckland are: University of Auckland, Auckland University of Technology, Massey University, Manukau Institute of Technology and Unitec New Zealand. The University of Auckland is the largest and highest ranked university in the country. The University of Auckland was founded in 1883 and is made up of over 8 faculties and houses more than 40,000 students. The University of Auckland offers students various areas of study, such as Faculty of Arts, Business School, Faculty of Science and Faculty of Medical and Health Sciences. Massey University is another university situated in Auckland, Massey University houses over 35,000 students with 17,000 of those being distance learning students. Massey University is the only university in New Zealand that offers degrees in nanoscience, veterinary medicine and aviation. Massey University was established in 1927 and has links with the USA, Australia, Canada and Britain. The Unitec Institute of Technology is the largest institute of technology in Auckland and has over 16,000 students. The Institute was established in 1976. The Institute offers students degree programs in arts, business and technical subjects at bachelors, masters and doctoral level. The Manukau Institute of Technology was established in 1970 and houses over 25,000 students. The Manakau Institute of Technology offers students areas of study such as; Hospitality, Computing & IT, English Language, Engineering and Sport. The Manakau Institute of Technology has close connections with other institutes such as; University of Auckland, Te Wananga o Aotearoa and the Unitec Institute of Technology. 

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Ways to take VeriSM™ Essentials in Auckland

Live Online

The same live course from home, with a live instructor and other delegates. Mirrors the classroom schedule.

Best for: starting soon, without travel.

1 day · next Fri 12 Feb 2027

See live online dates

Online Self-Paced

Study 24/7 on your own schedule through our learning platform, with progress tracking.

Best for: fitting study around work.

90 days of access

See self-paced options

Onsite

We bring the course to your team, at your premises, online or hybrid, on dates that suit you.

Best for: groups and bulk bookings.

Tailored to your team

Get a team quote

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Package deals for VeriSM™ Essentials in Auckland

Our training experts have compiled a range of course packages on a variety of categories in VeriSM™ Essentials, to boost your career. The packages consist of the best possible qualifications with VeriSM™ Essentials, and allows you to purchase multiple courses at a discounted rate.

VeriSM Training | VeriSM Essentials Training in Auckland FAQs

Who owns VeriSM™?

VeriSM™ is owned and maintained by the International Foundation for Digital Competences (IFDC), an independent global body that promotes and develops best practices for digital service management.

Does VeriSM™ replace ITIL?

No, VeriSM™ does not replace ITIL. Instead, it complements ITIL by providing a flexible, modern approach to service management. VeriSM™ integrates ITIL and other frameworks like Agile, DevOps, and Lean to create a comprehensive management model that adapts to different organisational needs.

How does VeriSM™ integrate with other methodologies and frameworks?

VeriSM™ is designed to be flexible and integrates with existing frameworks like ITIL, Agile, DevOps, COBIT, and Lean. It allows organisations to apply these frameworks as part of their overall service management strategy by selecting the right practices and tools based on their specific business context.

What is the ‘Management Mesh’ referred to in VeriSM™?

The 'Management Mesh' is a key concept in VeriSM™. It’s a flexible framework that helps organisations manage resources, technologies, environments, and management practices to deliver value-driven services. The mesh adapts and evolves based on the organisation’s requirements and customer needs.

What are the prerequisites to attend this VeriSM™ Essentials Course?

There are no specific prerequisites for attending the VeriSM™ Essentials Course, making it accessible to professionals at any level who are interested in learning about service management in the digital age.

Who should attend this VeriSM™ Essentials Training?

This course is ideal for professionals new to service management or those working in IT or business operations who want to understand how service management can be applied in a modern, flexible way. It’s also suitable for entry-level employees in service management roles.

Do you offer 24/7 support for the course?

Yes, 24/7 support is available to ensure that delegates receive assistance at any time during their learning journey. Whether you need technical support or have queries regarding course content, our dedicated support team is here to help you through email or phone.

What is included in the VeriSM™ Essentials Training course?

The training course includes comprehensive study materials, real-life case studies, and interactive exercises, focusing on key concepts of VeriSM™, such as the Management Mesh, service management principles, and how to apply them in different organisational settings.

What is the duration of this course?

The duration of the VeriSM™ Essentials Course spans 1 day, with self-paced options available for flexible learning.

Will I get a certificate after completing this VeriSM™ Essentials Course?

Yes, delegates receive a certificate upon successfully completing the VeriSM™ Essentials Course, validating their knowledge of VeriSM™ principles and practices.

Do you provide self-paced learning for this VeriSM™ Essentials Online Training?

Yes, self-paced training options are available for this VeriSM™ Essentials Course, allowing delegates to complete the course at their own pace. This is ideal for individuals with busy schedules who prefer flexible learning.

Do you provide corporate training for this VeriSM™ Essentials Online Course?

Yes, corporate training options are available for this VeriSM™ Essentials Course, offering tailored learning experiences for organisations looking to upskill their teams in VeriSM™ service management practices.

What are the career opportunities I will get after completing the VeriSM™ Essentials Certification?

Obtaining the VeriSM™ Essentials Certification can lead to roles such as Service Manager, IT Operations Manager, Digital Transformation Specialist, and other service management roles within both IT and non-IT industries.

How long until I receive the course confirmation details?

Course confirmation details are sent within 24 to 48 hours after registration. Delegates receive all necessary information to access the course, including login details for online training platforms.

Who should I contact if I am unable to access my training online?

If you encounter issues accessing your VeriSM™ Essentials Training, you should contact The Knowledge Academy's support team. They will help troubleshoot technical issues and provide alternative access to the course materials.

Why choose The Knowledge Academy in Auckland over others?

The Knowledge Academy in Auckland offers globally recognised courses, expert trainers, flexible learning formats (online, in-person, and self-paced), and 24/7 support. This VeriSM™ Essentials Course provides a comprehensive learning experience, preparing you for practical application in your career.

What is the cost/training fees for VeriSM™ Essentials in Auckland?

The training fees for VeriSM™ Essentials in Auckland starts from NZD3895

Which is the best training institute/provider of VeriSM™ Essentials in Auckland?

The Knowledge Academy is one of the Leading global training provider for VeriSM™ Essentials.

What are the best VeriSM™ courses in Auckland?

Please see our VeriSM™ courses available in Auckland

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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VeriSM™ Essentials in New Zealand

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