Management Training | Certified Manager Of Quality Training in Dunedin

Certified Manager of Quality Training Course Outline

Module 1: Organisational Structures

• Organisational Design
• Vertical Organisational Design
• Horizontal Organisational Design
• Centralisation/Decentralisation
• Types of Organisational Structures
• Management Hierarchy and Influence on the Organisation

Module 2: Leadership Challenges

• Roles and Responsibilities of Leaders
• Roles and Responsibilities of Managers
• Change Management
• Leadership Techniques
• Empowerment

Module 3: Teams and Team Processes

• Types of Teams
• Stages of Team Development
• Team-Building Techniques
• Team Roles and Responsibilities
• Team Performance and Evaluation

Module 4: ASQ Code of Ethics

• Fundamental Principles
• Relations with the Public
• Relations with Employers and Clients
• Relations with Peers

Module 5: Strategic Planning Models

• Strategic Planning Concepts
• Traditional Strategic Planning
• Scenario Planning
• Barriers to Successful Strategic Planning

Module 6: Business Environment Analysis

• Risk Analysis
• Market Forces
• Stakeholder Analysis
• Technology
• Internal Capability Analysis
• Legal and Regulatory Factors

Module 7: Strategic Plan Deployment

• Tactical Plans
• Resource Allocation and Deployment
• Organisational Performance Measurement
• Quality in Strategic Deployment

Module 8: Management Skills and Abilities

• Principles of Management
• Management Theories and Styles
• Interdependence of Functional Areas
• Human Resource (HR) Management
• Financial Management
• Risk Management
• Knowledge Management

Module 9: Communication Skills and Abilities

• Communication Techniques
• Interpersonal Skills
• Communication in a Global Economy
• Communications and Technology

Module 10: Project Management

• Project Management Basics
• Project Planning and Estimation Tools
• Measure and Monitor Project Activity
• Project Documentation

Module 11: Quality Systems

• Quality Mission and Policy
• Quality Planning, Deployment, and Documentation
• Quality System Effectiveness

Module 12: Quality Models and Theories

• Organisational and Performance Excellence
• ISO Quality Management Standards
• Other Quality Methodologies
• Quality Philosophies

Module 13: Problem-Solving Tools

• Seven Classic Quality Tools
• Basic Management and Planning Tools
• Process Improvement Tools
• Innovation and Creativity Tools
• Cost of Quality (COQ)

Module 14: Process Management

• Process Goals
• Process Analysis
• Lean Tools
• Theory of Constraints (TOC)

Module 15: Measurement: Assessment and Metrics

• Basic Statistical Use
• Sampling
• Statistical Analysis
• Measurement Systems Analysis
• Trend and Pattern Analysis
• Process Variation and Capability
• Reliability Terminology

Module 16: Customer Identification and Segmentation

• Internal Customers
• External Customers
• Customer Segmentation
• Qualitative Assessment

Module 17: Customer Relationship Management

• Customer Needs
• Customer Satisfaction and Loyalty
• Customer Service Principles
• Multiple and Diverse Customer Management

Module 18: Supply Chain Management

• Supplier Selection and Approval
• Supplier Risk Management
• Supplier Communications
• Supplier Performance
• Supplier Improvement
• Supplier Certification, Partnerships, and Alliances
• Supplier Logistics and Material Acceptance

Module 19: Training and Development

• Training Plans
• Training Needs Analysis
• Training Materials/Curriculum Development and Delivery
• Training Effectiveness and Evaluation

Who Should Attend this Certified Manager of Quality Training Course?

The Certified Manager of Quality Training Course is a specifically tailored course for professionals seeking to enhance their expertise in quality management across various industries. The course can benefit a wide range of professionals, including:

• Quality Managers
• Quality Engineers
• Quality Assurance Professionals
• Operations Managers
• Supply Chain Managers
• Business Leaders

Prerequisites of the Certified Manager of Quality Training Course

There are no formal prerequisites for the Certified Manager of Quality Training. However, some basic knowledge of quality management can be beneficial for the delegates.

Certified Manager of Quality Training Course Overview

The Certified Manager of Quality Course focuses on driving process improvement and organisational excellence. It covers quality leadership, strategic planning, risk management, and strengthening customer and supplier relationships.

This course benefits professionals across industries seeking to lead quality initiatives and support organisational improvement. It is ideal for those aiming to enhance leadership capability and oversee continuous improvement efforts.

The 2-Day Certified Manager of Quality Training delivers comprehensive, practical learning. Delegates gain knowledge of quality tools, team and project management, strategic deployment, statistical analysis, and supplier selection.

Certified Manager of Quality Training Course Objectives

• To understand the role of a Certified Manager of Quality in process improvement
• To learn organisational structures and management practices
• To develop leadership and interpersonal skills
• To gain knowledge of project management and quality tools
• To master problem-solving techniques and statistical analysis
• To become proficient in customer relationship management and supply chain management

Upon completing this Certified Manager of Quality Training, delegates will be equipped to lead quality initiatives and drive process improvement within their organisations. They will apply strategic quality management skills to support organisational excellence and career advancement.

What’s Included in this Certified Manager of Quality Training Course?

• Certified Manager of Quality (CQM) Examination
• World-Class Training Sessions from Experienced Instructors
• Certified Manager of Quality (CQM) Certificate
• Digital Delegate Pack