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The following topics comprise this Soft Skills Introduction to Management course:
This course is recommended to any individual who aspires to be a manager. Managers are required in businesses across all sectors and industries, so this course is applicable to anybody, no matter what industry they are in, or wish to enter.
There are no prerequisites for this course.
This Introduction to Management course aims to administer the skills required to manage a small-scale team of employees. Through the use of the acquired techniques within this Management training, candidates can become successful managers, leading their own team and executing goals and objectives.
Through attending this Introduction to Management course with The Knowledge Academy, candidates will be able to motivate, lead, and inspire their team to productivity. This course will develop a candidate’s awareness of effective people management and resource utilisation, in order to enhance their professional management proficiency and understand the true role requirements.
By attending this course candidates will demonstrate a commitment to both their professional and personal development. This, in turn, can substantially improve job opportunities.
This Introduction to Managing People training course will cover the following topics:
The Management Process
Overview of Leadership
Motivation and Personal Performance
Effective Team Management
This training course can be taken by anyone who wishes to improve their skills in managing people.
There is no pre-course reading required for this course.
This Management Training course provides candidates with an understanding of management and the skills required to effectively manage people within a team. During one day this Managing People training course enables candidates to effectively manage people within a team and overcome financial and policy related issues. Individuals will learn the key responsibilities of a manager, including hiring, firing, communicating, appraising, disciplining, and training team members.
This course will cover the following content:
Module 1: Communication Skills
Module 2: Conflict
Module 3: Creativity and Innovation
Module 4: Employee Wellbeing
Module 5: Ethics
Module 6: Group Dynamics
Module 7: Leadership Training
Module 8: Performance Management
Module 9: Project Management Training
Module 10: Executive Training
This course is designed for individuals in Senior Management roles who would like to strengthen their skills or develop further into a higher role within the company.
There are no prerequisites for enrolling on this Senior Management Training course.
This 1-day Senior Management Training course aims to teach delegates effective management methods that will allow individuals to develop their own style of management that works for both their organisations and their teams. This course will act as an overview for senior managers and will touch on: communication skills, Leadership training, conflict management, and performance management.
This course comes under the topic of Management Training, which is comprised of a range of courses that aim to develop the management style of individuals. These training courses are valid in any industry, and therefore extremely transferable.
This 1-day project management course will help delegates learn how to overcome the challenges of managing employees in different time zones and locations. Delegates will also be able to learn how to hire the right people and improve their communication skills with remote teams.
The following topics will be taught during this 1-day Management Training Course:
The Fundamentals of Managing Remote Teams
Building and Maintaining Trust with Remote Teams
Teaching Remote Teams
Technology, Communication, and Remote Teams
Participating in Remote Team Meetings
This course is for new and inexperienced project managers who have been put in the situation of managing remote teams based in different locations and time zones.
There are no prerequisites for the Managing Remote Teams training course.
Managing remote teams requires an entirely different set of skills. The idea of managing teams remotely is becoming very popular with businesses as they access more and better talent much faster. Other benefits include lower costs and the improvement of technology for communicating with teams.
This course will be able to help you to manage remote teams efficiently while dealing with different time zones.
In short, the course will help delegates to:
In addition, other benefits include lower costs and the improvement of technology to communicate with teams.
This course is aimed at anybody involved in or looking to be involved in supplier management, including project managers, business managers and business owners.
As the course is introductory, there are no prerequisites to attend.
This 1-day Supplier Management course focuses on the fundamentals of managing suppliers, including identification, selection, contracting, monitoring and reporting. By the end of the course you will understand the basic steps of supplier management, allowing you to implement a supplier management program and increase the value you receive from your suppliers.
The Management Training for New Managers course is aimed primarily at those who have recently been promoted or are looking to further their career and get promoted to a management role.
There are no formal requirements, so anyone can attend this Management Training for New Managers course.
This Management Training for New Managers Course introduces you to the key fundamentals of being a manager, confidence building, managerial techniques and most importantly learning how best to deal with people. Although you have proven you have the knowledge to deserve a promotion to the transition from successful employee to successful manager is a difficult one, requiring a completely different skill set, as well as learning to trust your team rather than relying on yourself and facing new problems such as managing the people you used to work with.
Our 1 day Management Training for New Managers course is designed to set new managers up for managerial success by providing them with the skills and training needed to have confidence in your abilities and avoid those common mistakes that new managers can make. You will be taught by one of our expert management trainers who will provide real-world experience so you are gaining managerial knowledge throughout the course as well as learning the tools to becoming a successful and trusted manager.
Overview of Performance Management
Performance Management Cycle
Standards of Performance
Managing Performance and Training
Performance management is a one-day course.
Training on Performance management is a continuous process and helps to establish a culture in which individuals and teams take responsibility for business processes, skills, behaviour, and contributions.
The entire course process involves identification, evaluation and development of the work performance of the employees through effective management practice like development training, feedback, and regular communication.
What Will You Learn?
Benefits of this Course:
This Personal and Organisational Development course will cover the following content:
Module One: Personal Skills
Module Two: Personal Opportunities
Module Three: Methods of Organisation
Module Four: Management Skills
This course is designed for individuals in the Military and Civilian positions from all levels of management within Defence Environment, Government, and Industry.
There are no prerequisites for enrolling on this Personal and Organisational Development training course.
This 1 day Personal and Organisational Development training course aims to teach delegates the skills and techniques associated with the delivery of change. This course will focus on organisational metaphors, such as machine, organism, culture, political, and flux, and the ability to analyse management theories in defence acquisition. This course comes under the topic of Management Training, where a range of courses are available to help candidates develop their skills.
Introduction to Business Process Improvement (BPI)
Developing the Process Inventory
Establishing the Foundation
Drawing the Process Map
Estimating Time and Cost and Validating the Process Map
Applying Improvement Techniques
Creating Internal Controls, Tools, and Metrics
Testing and Reworking
Implementing the Change
Driving Continuous Improvement
There are no formal prerequisites for attending this course. However, experience in modelling business processes will be beneficial.
Anyone who needs to gain knowledge of improving and managing business processes. This course is well-suited for:
Business Process Improvement (BPI) is the method of analysing, reviewing and improving the existing business processes. It is a management discipline for organisations to help enhance their efficacy and accuracy of their business processes. It is done by mapping out the business process, recognising inefficiencies, reforming the process, and benchmarking the initial metrics.
The Knowledge Academy’s Business Process Improvement Training course will equip delegates with the knowledge of business process improvement and its objectives. Delegates will learn about the process inventory, establishing the foundation, and drawing the process map. In addition, delegates will gain an in-depth understanding of applying improvement techniques.
During this 1-day course, delegates will gain knowledge of how to implement the change and drive continuous improvement. Delegates will become familiarised with the various BPI methodologies. By attending this course, you will develop your knowledge and skills to employ a step-by-step Business Process Improvement (BPI) framework in your organisations.
Introduction to Events Management
Event Planning Process
Human Resources and Logistic in Event Management
Event Assessment and Evaluation
There are no prerequisites to attend this course.
Anyone who is involved in event management, public relations, and business etiquette can attend this course.
The event industry is growing significantly and has become a robust economic force. Events also play an essential role in the economic development and social well-being that helps to accomplish business goals. This Event Management Masterclass course is designed to provide the knowledge and skills required to be a professional event organiser.
In this 1-day course, delegates will be provided with the knowledge of the detailed background of event management. Delegates will get an understanding of the complexities of the event management industry. The course will teach and equip delegates with the skills to succeed in several aspects of event management. Along with this, delegates will learn how to choose an appropriate organisational structure.
During this course, delegates will master the skills of marketing and promoting the event. In addition, they will learn about the elements of event promotion and marketing. Gantt charts, ROI evaluation, and social media engagement are some other essential topics to be covered in this course. At the end of this training, delegates will get an understanding of all the required steps to be taken for organising an effective event.
Module 1: Introduction
Module 2: Concepts of Conflicts
Module 3: Causes of Conflicts
Module 4: Techniques
Module 5: Conflict Management
Module 6: Conflicting Resolution Model
Module 7: Framework of Organisational Conflict Management
Module 8: How to Prevent Future Conflict
In this Conflict Management training, there are no formal prerequisites.
Conflict Management training is ideal for anyone who wants to learn and understand the techniques and methods of Conflict Management.
Conflict occurs between individuals with opposing opinions and personal preferences during disagreements and struggles, and it can be extremely challenging to manage inside the working environment. Conflict Management is the method of being capable to sensibly, reasonably and effectively recognise and resolve conflicts, and it is essential in today's market. Every employee wants to prove how important they are to the organisation with whom they work and, at times, it will contribute to conflicts with other team leaders.
In this 1-day training, delegates will gain knowledge of how to manage conflicts using various methods in an organisation. Delegates will also gain an understanding of different types of conflicts with its handling techniques and a role of third-party in resolving conflicts.
This training will cover various concepts, such as:
At the end of this training, delegates will also understand how to manage and overcome conflicts within the organisation. Delegates will attain the knowledge of how to build a harmonious relationship with their colleagues, team leader and managers.
Module 1: Introduction
Module 2: Introduction
Module 3: Costing and Pricing Procedures
Module 4: Price-Reaction Program
Module 5: Break-Even Point Formula
Module 6: Strategies of Pricing
Module 7: Absorption Costing with Example
In this Costing and Pricing training, there are no formal prerequisites.
This Costing and Pricing training is ideal for anyone who wants to learn and understand the techniques and methods of projecting project and program costs in the business.
Cost and price analysis are two different approaches of projecting project and program costs which are interdependent. Price analysis aims purely at a vendor's unit price. In contrast, cost analysis combines the moderate cost of delivering the item to the vendor to define the cost and suitability of the quoted price.
In this 1-day training, delegates will gain knowledge of different ideas of costing and pricing in businesses. Delegates will also gain an understanding of the strategies of Costing and Pricing. This training will also provide the knowledge of how to set a price policy and costing and pricing formulas (Break-Even Point Formula and Absorption Costing).
This training will cover various concepts, such as:
At the end of this training, delegates will also understand the requirement of employees in their organisation and cost of resources such as raw material or machine time. Delegates will also attain the knowledge of projected indirect costs like warehousing, transportation, taxes, fees and comparison competitive bids from multiple vendors.
Team Development Masterclass Course Outline
Module 1: Introduction
Module 2: Bruce Tuckman’s Team Development Model
Module 3: Selecting Team Members
Module 4: Leadership
Module 5: Team Meetings
Module 6: The Effective Teamwork Matrix
In this Team Development Masterclass training, there are no formal prerequisites.
This Team Development Masterclass training is designed for those wishing to work as a leader in a team of an organisation for its growth and development.
Team building is an essential topic in the current business environment as organisations are looking to team-based structures to stimulate additional enhancements to their productivity, profitability and service quality. Organisation members and managers are universally exploring ways to enhance business outcomes as well as profitability. Team development efforts aim to increase results for clients, and team-building includes a vast variety of activities, given to organisations and tried at developing team performance.
In this 1-day training, delegates will gain knowledge of how to work in a team. Delegates will also understand the significance of the responsibilities of a team leader. Delegates will also attain the knowledge of how the teamwork includes building relationships as well as working with other people for utilising several essential skills and habits:
At the end of this training, delegates will also understand the basic concepts of team meetings. Delegates will gain knowledge of how collaboration and participation of a team member will effect on growth and development of the team.
The Knowledge Academy’s Team Development Masterclass course will provide an understanding of how to implement Bruce Tuckman’s Team Development Model in a team.
Online Instructor-led (1 days)
Classroom (1 days)
Online Self-paced (8 hours)
Anti-Social Behaviour Management Training Course Outline
Module 1: Basics of Anti-Social Behaviour Management
Module 2: Strategic Management and Monitoring of Anti-Social Behaviour
Module 3: Prevention from Anti-Social Behaviour
Module 4: Combating Anti-Social Behaviour
Module 5: Customer Care, Personal Management and Development
In this Anti-Social Behaviour Management training, there are no formal prerequisites.
The Knowledge Academy's Anti-Social Behaviour Management training is designed for anyone who wants to learn how to authorise clients to control their behaviour and obtain skills for social living. However, this course is more beneficial for managers and frontline staff of the vagrancy and supporting house sectors.
Anti-Social Behaviour (ASB) is defined as a behaviour of an individual which causes, or likely to cause nuisance and annoyance to any other individual or a wider community. It includes unacceptable behaviour which affects the quality of life for residents. It can also be defined as any behaviour that disrupts the fundamental rights of other individuals, which is considered disruptive to others in society. A growing number of researchers and policy-makers concern themselves with the effectiveness of different approaches to anti-social behaviour (ASB) management. Anti-Social Behaviour manager protects and supports individuals to improve communities and quality of life. The primary role of the ASB manager is to use and operate a variety of strategies and legislation to tackle anti-social behaviour successfully.
In this 1-day training, delegates will gain knowledge regarding the basics of Anti-Social Behaviour Management. Delegates will also understand how to evaluate Anti-Social Behaviour. Delegates will also attain the knowledge of monitoring, recording, and actions taken to combat Anti-Social Behaviour.
This training will cover various concepts, such as:
At the end of this training, delegates will be able to understand how to manage anti-social behaviour service. Delegates will also become able to recognise how to handle ASB complaints effectively. They will also attain knowledge regarding the participation of staff in the management of anti-social behaviour service.
Module 1: Defining and Understanding Diversity
Module 2: Identifying the Impact of Diversity on Your Business
Module 3: Diversity and Recruitment
Module 4: Managing Diversity at Work
Module 5: Legislation and Development
Module 6: Diversity Issues
Module 7: Action Planning, Sensitivity Training, and Implementation
Module 8: Case Study: Riot Games
There are no formal requirements to attend this Equality and Diversity Training course.
This course is intended for anyone who wishes to learn about Equality and Diversity in the workplace. However, this course can be much more beneficial for individuals working as:
Generally, people think that Equality is treating everyone the same. But this is not always right. Equality is tied with ensuring individuals are treated reasonably according to law. Diversity recognises, regards and value distinction. By assessing an individual's various foundations, individual needs, knowledge, aptitudes, and skills, one can harness the experience and have a viable understanding of Diversity. Such benefits enlist increase in moral, better staff maintenance, and improved organisation reputation. Equality and Diversity are about considering everyone justly and with regard. Better work environment leads to better performance and efficiency of the organisations.
This 1-day course of Equality and Diversity Training helps delegates to learn how to manage Equality and Diversity in the workplace. Delegates will understand the importance of Equality and Diversity for organisations and companies. They will learn the impact of the diversity on the reputation of the organisation.
What will I learn:
At the end of this course, delegates will understand the importance of Equality and Diversity in the organisation and workplace. They will become familiar with the legislation and policies relating it. Delegates will also become able to identify various issues relating to Equality and Diversity and implement diversity action in the workplace.
The Knowledge Academy's Equality and Diversity Training course will include all the essential topics that will deliver delegates with a complete understanding of the subject matter. Our experienced, highly-skilled, and knowledgeable trainers will teach this course.
Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +64 800 446148 or Enquire.
Course was run very smoothly, Richard our trainer was extremely knowledgeable and delivered the course in a succinct fashion with a twist of humour thrown in.
The course was great and the so was the trainer - brilliantly delivered and I would certainly recommend this course to my colleagues. Thanks to Richard for a great course and delivering it a tough environment virtually.
Richard was very knowledgeable and explained well
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
We are accredited by PeopleCert on behalf of AXELOS
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell