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Conflict Management Training Course Outline

Module 1: Introduction to Conflict Management

  • Conflicts
  • Conflict Management in the Organisation
  • Importance of Conflict Management

Module 2: Concept of Conflicts

  • Transition of Conflict Management
    • Traditional View
    • Human Relation View
    • Inter-Actionist View
  • Forms of Conflict in Organisation
    • On the Basis of Direction
    • On the Basis of Levels

Module 3: Causes of Conflicts

  • Personality Clashes
  • Unrealistic Needs and Expectations
  • Business Values
  • Unresolved Workplace Issue
  • Increase in Workload

Module 4: Techniques

  • Forcing
  • Win-Win (Collaboration)
  • Compromising
  • Withdrawing
  • Smoothing

Module 5: Types of Conflict Management

  • Intrapersonal Conflict
  • Interpersonal Conflict
  • Interdepartmental Conflict

Module 6: Conflict Resolution

  • Stages of Conflict
  • Role of Third Party in Resolving Conflicts

Module 7: Framework of Organisational Conflict Management

  • Triangle of Truth
  • Receiving Feedback
  • Seek Feedback on an Ongoing Basis
  • Listen Carefully
  • Thank the Giver of the Feedback
  • Reflect
  • Look Forward

Module 8: How to Prevent Future Conflict?

  • How to Prevent Future Conflicts
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Who Should Attend this Conflict Management Training?

The Conflict Management Course is intended for individuals who wish to enhance their ability to effectively manage and navigate conflicts in the workplace and other contexts. This course can benefit a wide range of professionals, including:

  • Managers
  • Supervisors
  • Human Resources (HR) Professionals
  • Team Leaders
  • Project Managers
  • Healthcare and Social Services Professionals
  • Business Professionals

Prerequisites of the Conflict Management Training

There are no formal prerequisites for this Conflict Management Course.

Conflict Management Training Overview

Conflict Management Training Online provides an understanding of identifying, managing, and resolving workplace conflicts effectively. It covers communication techniques, conflict resolution strategies, and approaches to maintaining positive working relationships.

This training enables delegates to develop skills in handling disagreements constructively and improving collaboration. It supports better teamwork, enhances morale, and strengthens a positive organisational culture.

This 1-Day course offered by The Knowledge Academy enables delegates to apply conflict management techniques in real-world scenarios. It equips them with practical skills to resolve disputes and foster productive workplace environments.

Conflict Management Training Course Objectives

  • To equip delegates with the knowledge and skills necessary to handle conflicts effectively
  • To provide an understanding of various Conflict Management techniques
  • To teach delegates how to maintain positive relationships with colleagues and team members
  • To address the emotional aspects of conflicts and offer strategies for managing them
  • To explore the different phases of conflict and the conflicting resolution model
  • To enable delegates to manage and overcome conflicts within the organisation proactively 

Upon completion of this Conflict Management Course, delegates will benefit from improved conflict resolution skills, allowing them to foster a more harmonious and productive work environment. Explore The Knowledge Academy’s wide range of Management Courses to further develop your expertise.

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What’s Included in this Conflict Management Training?

  • World-Class Training Sessions from Experienced Instructors 
  • Conflict Management Certificate
  • Digital Delegate Pack
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Train Your Workforce

Looking for Conflict Management Training in-house or onsite training in Rotterdam? We specialise in corporate group training and bulk bookings for organisations of all sizes in Rotterdam. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Rotterdam venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Rotterdam is a city in the Netherlands located within the Rhine–Meuse–Scheldt river delta at the North Sea. It is the home of Europe’s largest port. The city has an estimated population of around 630,000 people. The unemployment rate in the Netherlands remained unchanged in 2015 at 6.8 percent. As of September 2015 there were 608,000 people who were unemployed in the country. The highest rate of unemployment that has been recorded in the Netherlands was 7.9 percent. The lowest was 3.6 percent. Rotterdam is home the Erasmus University Rotterdam. The Financial Times ranked it as 29th best university in the world and 7th in Europe in 2005.

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Ways to take Conflict Management Training in Rotterdam

Live Online

The same live course from home, with a live instructor and other delegates. Mirrors the classroom schedule.

Best for: starting soon, without travel.

1 day · next Fri 13 Nov 2026

See live online dates

Online Self-Paced

Study 24/7 on your own schedule through our learning platform, with progress tracking.

Best for: fitting study around work.

90 days of access

See self-paced options

Onsite

We bring the course to your team, at your premises, online or hybrid, on dates that suit you.

Best for: groups and bulk bookings.

Tailored to your team

Get a team quote

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Package deals for Conflict Management Training in Rotterdam

Our training experts have compiled a range of course packages on a variety of categories in Conflict Management Training, to boost your career. The packages consist of the best possible qualifications with Conflict Management Training, and allows you to purchase multiple courses at a discounted rate.

Conflict Management | Management Training in Rotterdam FAQs

What is Conflict Management?

Conflict Management is the process of identifying, addressing, and resolving disagreements effectively. It focuses on maintaining positive relationships while achieving constructive outcomes.

What is Conflict Management Training?

Conflict Management Training Online provides the delegates with skills on how to deal with conflicts at work in a professional manner. It assists in the enhancement of communication, negotiation, and problem- solving abilities.

Do you offer 24/7 support for this Conflict Management Training?

Yes, The Knowledge Academy offers support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.

What is included in this Conflict Management Course?

In this Conflict Management Course, delegates will have intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.

What are the benefits of this Conflict Management Training?

Conflict Management Training Online enhances communication, minimises tension at work, and improves teamwork. It also aids in the establishment of stronger relations and a favourable working atmosphere.

What is the duration of this Conflict Management Course?

This Conflict Management Training takes 1-Day to complete, during which delegates participate in intensive learning sessions that cover various course topics.

Is this Conflict Management Training useful for managers?

Yes, it assists managers in resolving such conflicts between teams and remaining productive. It will also help in effective leadership and decision-making.

Is this Conflict Management Course useful for team leaders and supervisors?

Yes, it allows team leaders and supervisors to resolve conflicts and enhance cooperation on the team level. It also empowers their communication and leadership competence.

Do you provide online training for this Conflict Management Course?

Yes, The Knowledge Academy offers flexible online learning options for this Conflict Management Certification, allowing you to complete the course at your own pace and from any location, making it convenient for working professionals.

Do you provide self-paced Conflict Management Online Training?

Yes, The Knowledge Academy provides flexible self-paced training option for this course. Self-paced training is beneficial for individuals who have an independent learning style and wish to study at their own pace and convenience.

Who should I contact if I am unable to access this Conflict Management Training?

If you are unable to access your Conflict Management Training, contact the support team at The Knowledge Academy via our customer service email or phone number provided on our website for prompt assistance and resolution of your issue.

What skills will I gain from this Conflict Management Training Course?

You will acquire communication skills, negotiation skills, problem-solving skills and conflict resolution skills from this Conflict Management Training. The skills assist in dealing effectively with workplace conflicts.

Does this course include real-life scenarios?

Yes, there are practical cases in this Conflict Management Course to be expertise workplace conflict management. This aids in gaining trust to be able to cope with real-life scenarios.

Does this course help with conflict de-escalation?

Yes, Conflict Resolution Training Course provides skills on how to deal with emotions and cause less tension during disputes. This assists in solving the problems in an amicable manner.

What topics are covered in this Conflict Management Online Course?

The topics covered in this Conflict Management Online Course are the types of conflict, communication techniques, methods of negotiation and resolving techniques. It also discusses behaviour and relationship management in the workplace.

What are the career prospects after getting certified in the Conflict Management Training Course?

Delegates are able to improve their functions in the management, HR, leadership and team coordination roles with this Conflict Management Training Online. These are competencies that can be used in any sector, and which helps attaining senior level roles.

Can this Conflict Management Training help in personal stress management?

Yes, Conflict Resolution Training assists delegates in controlling emotions and reacting to conflicts without anxiety. This will help reduce stress levels and improve well-being.

How does this training stay current with workplace trends?

The Conflict Resolution Course has been updated on a regular basis to capture the current-day changes in the workplace. This will give the delegates relevant and applicable skills.

Will I receive a certification upon completing this Conflict Management Certification Training?

Yes, after completing this Conflict Management Course, you will receive a certificate of completion to validate your achievement and demonstrate your proficiency in the course material.

What is the difference between Conflict Management Training and Conflict Resolution Training?

Conflict Management Training is concerned with providing skills in dealing with and managing conflicts throughout one's lifetime. Conflict Resolution Training is about the resolution of conflicts at an early point and the achievement of a solution.

Why choose The Knowledge Academy in Rotterdam over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.

What is the cost/training fees for Conflict Management Training in Rotterdam?

The training fees for Conflict Management Training in Rotterdam starts from €1495

Which is the best training institute/provider of Conflict Management Training in Rotterdam?

The Knowledge Academy is one of the Leading global training provider for Conflict Management Training.

What are the best Management Courses courses in Rotterdam?

Please see our Management Courses courses available in Rotterdam

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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