Cisco Training

Online Instructor-led (4 days)

Online Self-paced (32 hours)

CCNP Training (Cisco Certified Network Professional) Certification Course Outline

Module 1: Planning Routing Services to Requirements

  • Assessing Complex Enterprise Network Requirements
  • Creating an Implementation Plan and Documenting the Implementation
  • Lab 1-1 Debrief

Module 2: Implementing an EIGRP- Based Solution

  • Planning Routing Implementations with EIGRP
  • Implementing and Verifying Basic EIGRP for the Enterprise LAN Architecture
  • Configuring and Verifying EIGRP for the Enterprise WAN Architecture
  • Implementing and Verifying EIGRP Authentication
  • Advanced EIGRP Features in an Enterprise Network

Module 3: Implementing a Scalable Multi Area Network OSPF-Based Solution

  • Planning Routing Implementations with OSPF as the Scalable Routing Protocol
  • How OSPF Packet Processes Work?
  • Improving Routing Performance in a Complex Enterprise Network
  • Configure and Verify Single Area OSPF
  • Configuring and Verifying OSPF Route Summarisation

Module 4: Implementing an IPv4-Based Redistribution Solution

  • Assessing Network Routing Performance and Security Issues
  • Operating a Network Using Multiple IP Routing Protocols
  • Configuring and Verifying Route Redistribution

Module 5: Implementing Path Control

  • Assessing Path Control Network Performance Issues
  • Lab 5-1 Debrief

Module 6: Connecting an Enterprise Network to an ISP Network

  • Planning the Enterprise-to-ISP Connection
  • Border Gateway Protocol
  • EBGP Vs IBGP
  • Using the BGP Attributes and Path Selection Process

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Who should attend this CCNP (Cisco Certified Network Professional) Certification?

This CCNP Certification Course is ideal for professionals aiming to master advanced networking concepts, enhance infrastructure security, and gain hands-on expertise with Cisco technologies.  Here are the professionals who can benefit from attending this Cisco Training:

  • Network Security Engineer: Secure networks from cyber threats and vulnerabilities
  • System Engineer: Design and manage high-availability, secure, 24/7 networks
  • Network Administrator: Deploy and maintain scalable routing protocols for efficient operations
  • Cybersecurity Professional: Implement firewalls, intrusion prevention, and threat mitigation strategies
  • SOC Analyst: Monitor traffic and respond to security incidents using Cisco tools

Prerequisites of the CCNP (Cisco Certified Network Professional) Certification

It is recommended that you complete the CCNA Certification Course prior to joining this CCNP Certification.

CCNP (Cisco Certified Network Professional) Certification Overview

The CCNP Certification Course by The Knowledge Academy equips professionals with the skills and confidence to design, deploy, and troubleshoot complex enterprise networks using Cisco’s industry-standard technologies. From routing and switching to security and automation, this course covers the advanced technical foundations required to manage sophisticated networking environments effectively.

In an era where cloud computing, remote access, and data security are business-critical, companies rely on qualified network professionals to ensure the performance, scalability, and protection of their digital assets. CCNP-certified experts are seen as trusted leaders in building and managing secure, high-availability networks.

This hands-on CCNP Training not only builds expertise in advanced routing protocols, secure network architectures, and programmability but also prepares delegates for real-world challenges. It helps professionals grow into senior networking roles, boost their credentials in the job market, and create a pathway toward Cisco specialisations or expert-level certifications.

CCNP (Cisco Certified Network Professional) Certification Course Objectives

  • To master advanced routing and switching techniques
  • To implement secure and scalable networks
  • To configure and troubleshoot network infrastructure
  • To optimise network performance and reliability

Delivered over 4-Day, this comprehensive CCNP Certification provides a solid foundation in advanced networking concepts and Cisco technologies. You'll gain the skills to design, implement, and troubleshoot complex networks with efficiency and precision.

Boost your professional credibility and technical expertise with The Knowledge Academy. We prepare you with the hands-on knowledge and CCNP Certification required to lead enterprise-level networking solutions with confidence.

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What’s included in this CCNP (Cisco Certified Network Professional) Certification?

  • World-Class Training Sessions from Experienced Instructors
  • CCNP (Cisco Certified Network Professional) Certificate
  • Digital Delegate Pack

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Online Instructor-led (2 days)

Online Self-paced (16 hours)

Cisco Certified Network Professional Boot Camp Week 1 Course Outline

Module 1: Basic Concepts and Network Design

  • Network
  • Types of Network
  • Networking
  • OSI Model
  • Hierarchical Network Design
  • Topologies Overview
  • Types of Network Topologies
  • Network Topologies

Module 2: Campus Network Architecture

  • Introduction to Campus Network Architecture
  • Principles of Campus Network Design
  • When is the Core Block Needed?

Module 3: Spanning Tree Implementation

  • What is STP?
  • How STP Works?
  • Types of STP
  • Terms Used in STP

Module 4: Configuring Inter-VLAN Routing

  • What is Configuring Inter-VLAN Routing?
  • Switch Virtual Interface (SVI)
  • Inter VLAN Routing Process by Layer 3 Switch
  • Switch Configuration

Module 5: Implementing High Availability Networks

  • What is High Availability?
  • Designing High-Availability Enterprise Networks
  • Design Guidelines for High Availability
  • High-Availability Design Goals and Conclusions
  • Best Practices for High-Availability Network Design
  • High Availability- Enterprise Edge Design Guidelines
  • High-Availability Design Example

Module 6: First Hop Redundancy Implementation

  • First Hop Redundancy Protocol
  • HSRP (Hot Standby Router Protocol)
  • HSRP Router Roles
  • VRRP (Virtual Router Redundancy Protocol)
  • GLBP (Gateway Load Balancing Protocol)
  • Main Differences Between GLBP and HSRP/VRRP

Module 7: Campus Network Security

  • Threats
  • Ways to Secure a Campus Network

Module 8: Basic Network and Routing Concepts

  • Routers
  • Types of Router
  • Network Devices
    • Server
    • Access Point
    • Bridge

Module 9: EIGRP Implementation

  • Introduction to EIGRP Implementation
  • EIGRP Messages
  • Composite Matrix
  • Timers

Module 10: OSPF Implementation

  • Overview
  • OSPF Messages
  • Timers

Module 11: Configuration of Redistribution

  • Introduction
  • Metric

Module 12: Border Gateway Protocol

  • Introduction to Border Gateway Protocol
  • BGP Characteristics
  • BGP Functionality
  • BGP Features
  • BGP Route Information Management Functions
  • BGP Vs RIP vs OSPF

Module 13: Enterprise Internet Connectivity

  • Simple Network Management Protocol
  • Configure Router for a New ISP Connection

Module 14: Routers and Routing Protocol Hardening

  • Securing the Management Plane on Cisco Routers
  • Router Security Policy
  • Use Strong Passwords
  • Encrypting Passwords
  • Authentication, Authorisation, and Accounting
  • Hardening a Cisco Router

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Who Should Attend this Cisco Certified Network Professional Boot Camp Week 1 Course?

The Cisco Certified Network Professional Boot Camp Week 1 Course covers foundational networking concepts and skills required to excel in Network Administration and Engineering roles. Here are the professionals who can benefit from attending this Cisco Training:

  • IT Security Managers
  • System Engineers
  • Cybersecurity Specialists
  • Network Engineers
  • Support Engineers
  • Network Architects
  • Security Analysts
  • Network Administrators

Prerequisites of the Cisco Certified Network Professional Boot Camp Week 1 Course

Before attending this Cisco Certified Network Professional Boot Camp Week 1, you should complete the CCNA Training. Familiarity with Cisco ASA security concepts and technologies can be beneficial for the delegates.

Cisco Certified Network Professional Boot Camp Week 1 Course Overview

The Cisco Certified Network Professional (CCNP) Boot Camp Week 1 Course is a comprehensive training is designed for individuals seeking to advance their skills and knowledge in Cisco's network technologies. This intensive course marks the beginning of a more extensive CCNP Training series, offering a deep dive into the fundamentals of networking concepts, Cisco's networking hardware and software, and practical, hands-on experience.

The benefits of participating in the Cisco Certified Network Professional Boot Camp Week 1 are multifaceted. For professionals in the IT and networking sectors, this training provides an invaluable opportunity to update and refine their skill sets in line with the latest Cisco technologies and best practices. It's particularly beneficial for those aiming to achieve the CCNP Certification, as the course is tailored to cover the key knowledge areas required for the exam.

The Knowledge Academy's 2-Day Cisco Training offers long-term career benefits. Upon completion, delegates not only gain a solid foundation in Cisco networking principles but also enhance their credentials in the competitive IT job market. This training is particularly advantageous for individuals seeking career advancement or those aiming to transition into roles that require a deeper understanding of network infrastructure and management.

Cisco Certified Network Professional Boot Camp Week 1 Course Objectives

  • To understand the core principles of networking
  • To gain hands-on experience and in-depth knowledge of Cisco's networking hardware and software
  • To develop advanced skills in configuring network systems and troubleshooting complex networking issues
  • To provide comprehensive preparation for the CCNP certification exam, covering all necessary topics and exam strategies to ensure success
  • To learn best practices for network management and security

The Cisco Certified Network Professional Boot Camp Week 1 Course is designed to equip delegates with a robust foundation in Cisco networking technologies and practices. These objectives are strategically aligned to ensure that delegates gain not only theoretical knowledge but also practical skills that are immediately applicable in their professional roles.

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What’s included in Cisco Certified Network Professional Boot Camp Week 1?

  • World-Class Training Sessions from Experienced Instructors
  • Cisco Certified Network Professional Boot Camp Week 1 Certificate
  • Digital Delegate Pack

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Online Instructor-led (2 days)

Online Self-paced (16 hours)

Cisco Certified Network Professional Boot Camp Week 2 Course Outline

  • Module 1: Tools and Methodologies of Troubleshooting

  • Module 2: Troubleshooting at SECHNIK Networking Ltd.

  • Module 3: Troubleshooting at TINC Garbage Disposal Ltd.

  • Module 4: Troubleshooting at PILE Forensic Accounting Ltd.

  • Module 5: Troubleshooting at Bank of POLONA Ltd.

  • Module 6: Troubleshooting at RADULKO Transport Ltd.

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Who should attend this Cisco Certified Network Professional Boot Camp Week 2 Course?

The Cisco Certified Network Professional Boot Camp Week 2 Course focuses on advanced networking concepts and skills required for designing and implementing complex network solutions. Here are the professionals who can benefit from attending this Cisco Training:

  • Network Professionals Pursuing CCNP Certification
  • System Administrators
  • Cybersecurity Specialists
  • IT Managers
  • Support Engineers
  • Network Engineers
  • Cisco Professionals Seeking Specialisation

Prerequisites of the Cisco Certified Network Professional Boot Camp Week 2 Course

Before attending this Boot Camp Course, you should complete the CCNA Training and Cisco Certified Network Professional Boot Camp Week 1 Course. Also, familiarity with the Cisco ASA security concepts and technologies can be beneficial for the delegates.

Cisco Certified Network Professional Boot Camp Week 2 Course Overview

The Cisco Certified Network Professional (CCNP) Boot Camp Week 2 Course is an advanced-level training designed for professionals seeking to deepen their understanding and skills in Cisco networking technologies. This intensive week-long course is part of a broader curriculum aimed at preparing individuals for the CCNP Certification, a highly regarded credential in the networking industry.

The benefits of participating in Week 2 of the CCNP Boot Camp are multifaceted. Firstly, it offers an accelerated learning path, enabling delegates to cover complex topics in a condensed time frame. This is particularly advantageous for professionals who wish to advance their skills rapidly without a prolonged period of study.

The Knowledge Academy's 2-Day Cisco Certified Network Professional Boot Camp Week 2 Course offers significant benefits in terms of career advancement and professional development. This training aims to provide an immersive and comprehensive learning experience tailored to empower networking professionals with advanced skills and knowledge. It's designed not only to prepare delegates for the CCNP Certification but also to enhance their career opportunities, ensuring they remain at the forefront of the networking field.

Cisco Certified Network Professional Boot Camp Week 2 Course Objectives

  • To deepen knowledge in advanced Cisco networking technologies
  • To enhance hands-on skills through rigorous practical exercises and labs using the latest Cisco equipment and software
  • To prepare delegates comprehensively for the Cisco Certified Network Professional (CCNP) certification exam
  • To provide opportunities for networking with industry experts and peers, facilitating knowledge exchange and professional connections
  • To equip delegates with advanced skills and knowledge

Upon completing this Cisco Training, which is one of our comprehensive Cisco Certifications, delegates will be equipped to handle advanced networking tasks and challenges, making them more valuable to their current or prospective employers. This enhanced skill set can lead to higher-level positions and increased salary prospects.

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What’s Included in Cisco Certified Network Professional Boot Camp Week 2 Course?

  • World-Class Training Sessions from Experienced Instructors
  • Cisco Certified Network Professional Boot Camp Week 2 Certificate
  • Digital Delegate Pack

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Online Instructor-led (4 days)

Online Self-paced (32 hours)

CCNP Security Training Outline

Module 1: Security Concepts

  • Common Threats Against On-Premises, Hybrid, and Cloud Environments
  • Compare Common Security Vulnerabilities
  • Functions of the Cryptography Components
  • Compare Site-to-Site and Remote Access VPN Deployment Types and Components
  • Security Intelligence Authoring, Sharing, and Consumption
  • Controls Used to Protect Against Phishing and Social Engineering Attacks
  • North Bound and South Bound APIs in the SDN Architecture
  • Cisco DNA Centre APIs for Network Provisioning, Optimisation, Monitoring, and Troubleshooting
  • Interpret Basic Python Scripts Used to Call Cisco Security Appliances APIs

Module 2: Network Security

  • Compare Network Security Solutions that Provide Intrusion Prevention and Firewall Capabilities
  • Deployment Models of Network Security Solutions and Architectures that Provide Intrusion Prevention and Firewall Capabilities
  • Components, Capabilities, and Benefits of NetFlow and Flexible NetFlow Records
  • Configure and Verify Network Infrastructure Security Methods
  • Implement Segmentation, Access Control Policies, AVC, URL Filtering, Malware Protection, and Intrusion Policies
  • Implement Management Options for Network Security Solutions
  • Configure AAA for Device and Network Access
  • Configure Secure Network Management of Perimeter Security and Infrastructure Devices
  • Configure and Verify Site-to-Site and Remote Access VPN

Module 3: Securing the Cloud

  • Identify Security Solutions for Cloud Environments
  • Compare Security Responsibility for Different Cloud Service Models
  • DevSecOps
  • Implement Application and Data Security in Cloud Environments
  • Identify Security Capabilities, Deployment Models, and Policy Management to Secure the Cloud
  • Configure Cloud Logging and Monitoring Methodologies
  • Application and Workload Security Concepts

Module 4: Content Security

  • Implement Traffic Redirection and Capture Methods for Web Proxy
  • Web Proxy Identity and Authentication, Including Transparent User Identification
  • Compare the Components, Capabilities, and Benefits of On-Premises, Hybrid, and Cloud Based Email and Web Solutions
  • Configure and Verify Web and Email Security Deployment Methods to Protect On Premises, Hybrid, and Remote Users
  • Configure and Verify Email Security Features
  • Configure and Verify Cisco Umbrella Secure Internet Gateway and Web Security Features
  • Components, Capabilities, and Benefits of Cisco Umbrella
  • Configure and Verify Web Security Controls on Cisco Umbrella

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Who should attend this CCNP Security Training Course?

This Cisco Training is ideal for professionals aiming to design, implement, and manage secure network infrastructure using Cisco Security solutions.

You should attend this CCNP Security Training if you are:

  • Network Security Engineers
  • Security Analysts
  • IT Infrastructure Engineers
  • Cybersecurity Consultants
  • Systems Administrators
  • Aspiring Cisco Security Specialists

Prerequisites of the CCNP Security Training Course

There are no formal prerequisites for the CCNP Security Training, but delegates should have a strong foundational knowledge of networking and a few years of experience. 

CCNP Security Training Course Overview

The CCNP Security Training equips delegates with the skills to design, implement, and manage secure Cisco network infrastructures using advanced technologies such as firewalls, VPNs, identity management, and intrusion prevention.

This course enhances professional capability by strengthening expertise in threat defence, secure connectivity, policy enforcement, and protecting complex enterprise environments from evolving cyber risks.

The Knowledge Academy’s CCNP Security Training in Nigeria provides expert-led sessions and hands-on labs, helping delegates confidently secure enterprise environments and progress into specialised security roles.

CCNP Security Training Course Objectives

  • To configure secure network infrastructure using Cisco technologies
  • To implement advanced threat protection and VPN solutions
  • To manage identity services and endpoint security
  • To prepare for the CCNP Security Certification exams (core and concentration)
  • Design and implement advanced Cisco security solutions to protect enterprise networks. 

Delivered over 4-Day, the course provides practical insights into designing and managing Cisco-based security solutions, enabling you to support enterprise security architecture and counter evolving threats.

Advance your cybersecurity career with The Knowledge Academy through expert skills training, exam preparation, and CCNP Security Certification guidance.

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What’s included in this CCNP Security Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • CCNP Security Certificate
  • Digital Delegate Pack

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Online Instructor-led (4 days)

Online Self-paced (32 hours)

CCNP Wireless Training Course Outline

Module 1: RF Signals and Modulation

  • Comparing Wired and Wireless Networks
  • Understanding Basic Wireless Theory
  • Carrying Data Over an RF Signal

Module 2: RF Standards

  • Regulatory Bodies
  • IEEE Standard Body
  • Channel Use
  • Wi-Fi Alliance

Module 3: RF Signals in the Real World

  • Interference
  • Free Space Path Loss
  • Effects of Physical Objects

Module 4: Understanding Antennas

  • Antenna Characteristics
  • Antenna Types
  • Adding Antenna Accessories

Module 5: Wireless LAN Topologies

  • Types of Wireless Networks
  • Wireless LAN Topologies
  • Other Wireless Topologies

Module 6: Understanding 802.11 Frame Types

  • 802.11 Frame Format
  • 802.11 Frame Addressing
  • Accessing the Wireless Medium
  • 802.11 Frame Types
  • Client Housekeeping

Module 7: Planning Coverage with Wireless Aps

  • AP Cell Size
  • Adding Aps to an ESS

Module 8: Using Autonomous Aps

  • Autonomous Architecture
  • Configuring an Autonomous AP
  • Converting an Autonomous AP

Module 9: Understanding the CUWN Architecture

  • A Distributed Architecture

Module 10: Initial Controller Configuration

  • Connecting the Controller
  • Running the Initial Setup Wizard

Module 11: Understanding Controller Discovery

  • Discovery a Controller
  • Designing High Availability

Module 12: Understanding Roaming

  • Roaming with Autonomous Aps
  • Intracontroller Roaming
  • Intercontroller Roaming

Module 13: Understanding RRM

  • Configuring 802.11 Support
  • Understanding RRM

Module 14: Wireless Security Fundamentals

  • Anatomy of a Secure Connection
  • Wireless Client Authentication Methods
  • Wireless Privacy and Integrity Methods
  • WPA and WPA2
  • Securing Management Frames with MFP
  • Configuring Wireless Security

Module 15: Configuring a WLAN

  • WLAN Overview
  • Configuring a WLAN

Module 16: Implementing a Wireless Guest Network

  • Guest Network Overview
  • Configuring a Guest Network
  • Scaling the Guest Network

Module 17: Understanding Wireless Clients

  • Configuring Common Wireless Clients
  • Cisco Compatible Extensions

Module 18: Managing Wireless Networks with WCS

  • WCS Overview
  • Using WCS to Configure Devices
  • Using WCS Maps
  • Generating Reports

Module 19: Dealing with Wireless Interference

  • Understanding Types of Interference
  • Bluetooth
  • Using Cisco CleanAir to Manage Interference

Module 20: Troubleshooting WLAN Connectivity

  • Troubleshooting Client Connectivity
  • Troubleshooting AP Connectivity

Module 21: Maintaining Controllers

  • Accessing WLC and AP Management Interfaces
  • Accessing Aps
  • Maintaining WLC Code Images
  • Maintaining WLC Configuration
  • Working with WLC Logs

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Who Should Attend this CCNP Wireless Training?

The CCNP Wireless Training Course is designed for IT Professionals and Network Engineers who want to enhance their expertise in designing, deploying, and managing wireless networks using Cisco technologies. Here are the professionals who can benefit from attending this Cisco Training:

  • Network Administrators
  • Wireless Network Planning Engineer
  • Citrix Administrators
  • System Architects
  • Wireless Consulting Engineer
  • Cloud Architects and Implementers
  • Wireless Network Engineers
  • Network Security Professionals

Prerequisites of the CCNP Wireless Training

Before attending this CCNP Wireless Training Course, delegates should have completed the CCNA Wireless or CCIE Training. Familiarity with networking concepts can also be beneficial for the delegates.

CCNP Wireless Training Overview

The CCNP Wireless Training is designed for IT professionals to enhance skills in wireless networking. It focuses on designing, implementing, and operating Cisco Wireless networks and mobility infrastructures to meet growing organisational demands.

This Cisco Training is valuable for network engineers, wireless administrators, and IT support specialists managing wireless networks. It also benefits those pursuing careers in network design and implementation, advancing professional development in wireless technologies.

This 4-Day course by The Knowledge Academy offers practical training in wireless networking, helping delegates implement secure solutions, optimise performance, and troubleshoot issues to enhance organisational wireless capabilities.

CCNP Wireless Training Course Objectives

  • To understand the fundamentals of wireless networking technologies
  • To design and implement secure wireless networks
  • To configure and troubleshoot wireless LAN controllers
  • To optimise wireless network performance and reliability
  • To implement advanced security features for wireless networks
  • To gain practical skills through hands-on exercises and labs

Upon completion of this Cisco Training, which is one of our comprehensive Cisco Certifications, delegates will be equipped with the skills to design, implement, and manage effective wireless solutions. This expertise will not only enhance their career prospects but also contribute to their organisation's overall connectivity and performance.

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What’s included in this CCNP Wireless Training?

  • World-Class Training Sessions from Experienced Instructors
  • CCNP Wireless Certificate
  • Digital Delegate Pack

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Online Instructor-led (3 days)

Online Self-paced (24 hours)

Administering Cisco Unified Communications Manager Course Outline

Module 1: Administration Overview

  • Cisco Unified CM Administration Overview
  • Operating System Administration Overview
  • Cisco Unified Serviceability Overview
  • Cisco Unified Reporting Overview
  • Disaster Recovery System Overview
  • Bulk Administration Tool Overview
  • Sign In to Administrative Interfaces
  • Reset the Administrator or Security Password
  • Shut Down or Restart the System

Module 2: Manage Users

  • User Access
  • User Access Configuration Task Flow
  • Disable Inactive User Accounts
  • Set up a Remote Account
  • Manage End Users
  • Manage Application Users

Module 3: Manage Devices

  • Phone Management Overview
  • Phone Button Template
  • Phone Management Tasks
  • Manage Device Firmware
  • Manage Infrastructure Overview
  • Manage Infrastructure Task Flow

Module 4: Manage the System

  • Monitor System Status
  • Alarms
  • Audit Logs
  • Call Home
  • Serviceability Connector
  • Simple Network Management Protocol
  • Services
  • Trace
  • View Usage Records
  • Manage Enterprise Parameters
  • Manage the Server

Module 5: Manage Reports

  • Serviceability Reports Archive
  • Cisco Serviceability Reporter Configuration Task Flow
  • Consolidated Data Reporting
  • System Requirements
  • UI Components
  • Supported Reports
  • Diagnostics and Reporting Overview
  • Diagnostics and Reporting Configuration Task Flow

Module 6: Manage Security

  • Manage SAML Single Sign-On
  • Manage Certificates
  • Manage Bulk Certificates
  • Manage IPSec Policies
  • Manage Credential Policies

Module 7: IP Address, Hostname, and Domain Name Changes

  • Pre-Change Tasks and System Health Checks
  • IP Address and Hostname Changes
  • Domain Name and Node Name Changes
  • Post Change Tasks and Verification
  • Troubleshooting Address Change Issues

Module 8: Disaster Recovery

  • Back Up the System
  • Restore
  • Restore Task Flow
  • Data Authentication
  • Alarms and Messages
  • License Reservation
  • Restore Interactions and Restrictions

Module 9: Troubleshooting

  • Troubleshooting Overview
  • Troubleshooting Tools
  • Opening a Case with TAC

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Who Should Attend this Administering Cisco Unified Communications Manager Course?

The Administering Cisco Unified Communications Manager Training Course is designed for professionals responsible for deploying and managing Cisco Unified Communications Manager (CUCM) solutions. This Cisco Training is essential for those aiming to enhance their skills in configuring and administering voice and video communication systems. Here are the professionals who can benefit from attending this Cisco Training :

  • Network Administrators
  • Unified Communications Specialists
  • Network Engineers
  • System Engineers
  • Telecommunications Managers and Technicians
  • VoIP Engineers
  • Network Administrators

Prerequisites of the Administering Cisco Unified Communications Manager Course

There are no formal prerequisites to attend this Administering Cisco Unified Communications Manager Training Course. However, delegates should be familiar with basic networking concepts, IP, and VoIP technologies.

Administering Cisco Unified Communication Manager Course Overview

The Administering Cisco Unified Communications Manager (ACUCM) Training Course is specifically designed for professionals who aim to manage and configure a Cisco Unified Communications solution. This Cisco Certification focuses on Cisco Unified Communications Manager (CUCM), the call routing and signalling component of the Cisco Unified Communications software.

The benefits of the ACUCM Training Course are manifold, particularly for IT professionals working in communications management.  It provides in-depth knowledge and practical skills in managing Cisco's Unified Communications Manager, an essential tool for modern communication networks.

The Knowledge Academy's 3-Day Administering Cisco Unified Communications Manager Training Course offers specific benefits to delegates. It enhances their career prospects by providing them with a specialised skill set that is highly sought after in the IT and communications industry. This Cisco Certification  is a testament to the expertise in managing Cisco Unified Communications solutions, making you a valuable asset to current or potential employers.

Administering Cisco Unified Communications Manager Course Objectives

  • To gain an in-depth understanding of Cisco Unified Communications Manager's architecture, features, and functionalities
  • To develop the skills necessary to configure, manage, and troubleshoot CUCM
  • To learn to effectively identify and resolve common issues within the CUCM environment, enhancing system reliability and performance
  • To apply theoretical knowledge in practical scenarios, gaining hands-on experience in managing a real-time communications system
  • To prepare for relevant Cisco Certifications online, demonstrate expertise in Unified Communications solutions

Upon completion of this Cisco Training, delegates will be equipped with both theoretical knowledge and practical skills, enabling them to tackle real-world challenges confidently. This Cisco Certification enhances their professional capabilities in the fast-paced and evolving field of IT communications.

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What’s Included in this Administering Cisco Unified Communications Manager Course?

  • World-Class Training Sessions from Experienced Instructors
  • Administering Cisco Unified Communications Manager Certificate
  • Digital Delegate Pack

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Online Instructor-led (2 days)

Online Self-paced (16 hours)

Implementing Cisco Intrusion Prevention System (IPS) Course Outline

Module 1: Configuring Cisco IOS Intrusion Prevention System

  • Restrictions for Configuring Cisco IOS IPS
  • Information About Cisco IOS IPS
    • Cisco IOS IPS Overview
    • Out-of-Order Packet Processing
    • Transparent Cisco IOS IPS Overview
    • Signature Definition File
    • Signature Microengines Overview and Lists of Supported Engines
    • Supported Cisco IOS IPS Signatures in the attack-drop.sdf File
  • How to Configure Cisco IOS IPS on a Device
    • Configuring Out-of-Order Packet Processing
    • Configuring a Bridge Group for Transparent Cisco IOS IPS
    • Installing Cisco IOS IPS on a New Device
    • Upgrading to the Latest Cisco IOS IPS Signature Definition File
    • Merging Built-In Signatures with the attack-drop.sdf File
    • Monitoring Cisco IOS IPS Signatures Through Syslog Messages or SDEE
    • Troubleshooting Cisco IOS IPS
  • Configuration Examples

Module 2: IOS IPS Auto Update Functionality

  • Finding Feature Information
  • Information About IOS IPS Auto Update Functionality
    • IOS IPS Auto Update Overview
    • Catalog File Service Functionality
  • How to Configure IOS IPS Auto Update Functionality
    • Configuring IOS IPS Auto Update
  • Configuration Examples for IOS IPS Auto Update Functionality
    • Verifying IOS IPS Auto Update Functionality
    • Example: Configuring IOS IPS Auto Update
    • Feature Information for IOS IPS Auto Update Functionality

Module 3: Cisco IOS IPS 5.x Signature Format Support and Usability Enhancements

  • Information About Cisco IOS IPS 5.x Signature Format Support and Usability Enhancements
  • Cisco IOS IPS Overview
  • Cisco IOS IPS Signature Package
  • Signature Categories
  • Preserving Configured Signature Tunings on the Local Router
  • Signature Auto Update Configuration
  • How to Use Cisco IOS IPS 5.x Signature Format Support and Usability Enhancements
    • Configuring Cisco IOS IPS on Your Device
    • Loading a Signature File into Cisco IOS IPS
    • Tuning Signature Parameters
    • Setting the Target Value Rating
    • Configuring Signature Auto Updates
    • Monitoring Cisco IOS IPS Signatures through Syslog Messages or SDEE
  • Configuration Examples for Cisco IOS IPS 5.x Signature Format Support and Usability Enhancements

Module 4: Cisco IOS IPS Support for Microsoft Engines

  • Finding Feature Information
  • Information About Cisco IOS IPS Support for Microsoft Engines
  • How to Use Cosco IOS IPS
  • Configuration Examples for Cisco IOS OPS

Module 5: VRF Aware Cisco IOS IPS

  • Information About VRF Aware Cisco IOS IPS
  • How to VRF Aware Cisco IOS IPS
  • Configuration Examples for VRF Aware Cisco IOS IPS
  • Examples VRF Aware Cisco IOS IPS Output and Error Message

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Who should attend this Implementing Cisco Intrusion Prevention System (IPS) Course?

The Implementing Cisco Intrusion Prevention System (IPS) Training Course is designed for IT Security Professionals and Network Administrators responsible for implementing and managing Cisco Intrusion Prevention System solutions. Here are the professionals who can benefit from attending this Cisco Training:

  • IT Security Managers and Analysts
  • Network Administrators
  • Security Operations Center (SOC) Personnel
  • System Engineers
  • Cybersecurity Professionals
  • Network Administrators
  • Wireless Network Engineers

Prerequisites of the Implementing Cisco Intrusion Prevention System (IPS) Course

There are no formal prerequisites to attend this Cisco Intrusion Prevention System (IPS) Training Course. However, familiarity with the concepts of Intrusion Detection Systems (IDS) and IPS can be beneficial.

Implementing Cisco Intrusion Prevention System (IPS) Course Overview

The Implementing Cisco Intrusion Prevention System (IPS) Course is a specialised training designed to equip IT professionals with the skills and knowledge needed to implement and manage Cisco's Intrusion Prevention System effectively. This Cisco Course focuses on the operational components and features of the Cisco IPS, offering in-depth training on its configuration, management, and troubleshooting.

The benefits of implementing Cisco's Intrusion Prevention System in an organisation's network are substantial. Firstly, it enhances network security by proactively detecting and preventing potential threats before they can cause harm. Cisco IPS employs advanced techniques such as signature-based detection, anomaly-based detection, and policy-based management to identify and mitigate a wide range of security threats.

The Knowledge Academy's 2-Day Implementing Cisco Intrusion Prevention System (IPS) Course offers numerous benefits for IT professionals. It provides them with a competitive edge in the job market, as expertise in Cisco IPS is highly valued in the field of network security. The course enhances their professional skill set, enabling them to effectively configure, manage, and troubleshoot Cisco IPS in various network scenarios.

Implementing Cisco Intrusion Prevention System (IPS) Course Objectives

  • To understand the architecture and deployment options of the Cisco Intrusion Prevention System
  • To learn configuration, management, and troubleshooting of Cisco IPS
  • To gain proficiency in using Cisco IPS to enhance network security
  • To develop skills to identify and mitigate various network threats using Cisco IPS
  • To achieve hands-on experience through practical exercises and simulations

Upon completing this Cisco Training, which is one of our comprehensive Cisco Certifications, delegates will possess a comprehensive understanding of the Cisco Intrusion Prevention System (IPS), including its deployment, configuration, and management. They will be equipped to strengthen network security, mitigate threats, and apply Cisco IPS effectively in real-world environments to support resilient and secure IT infrastructures.

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What’s Included in this Implementing Cisco Intrusion Prevention System (IPS) Course?

  • World-Class Training Sessions from Experienced Instructors
  • Implementing Cisco Intrusion Prevention System (IPS) Certificate
  • Digital Delegate Pack

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Online Instructor-led (2 days)

Online Self-paced (16 hours)

IPv6 Basics Course Outline

Module 1: Introduction

  • IPv6
  • What is New with IPv6?
  • IPv6 Header
  • IPv6 Extension Headers

Module 2: Addresses

  • IPv6 Address
  • Address Formats
  • Unicast Addresses
  • Interface ID
  • Special Addresses
  • Multicast Addresses
  • Anycast Address Format
  • Stateless Address Autoconfiguration

Module 3: Messages

  • ICMPv6
  • ICMPv6 Message Types
  • Types of Messages
  • ICMPv6 Packet Format

Module 4: Neighbour Discovery Protocol

  • Introduction
  • Neighbour Discovery 
  • Neighbour Discovery Process
  • Neighbour Unreachability Detection

Module 5: Supported Platforms

  • IPv6 on Hosts in MAC OS
  • IPv6 on Hosts in Windows
  • IPv6 on Hosts in Linux
  • IPv6 on Cisco Routers
  • Cisco IOS Modes of Operation
  • Configuration Commands

Module 6: Security

  • To Protect, Deny, or Permit from The IPv6 Header
  • Threats on Neighbour Discovery Protocol
  • Secured Neighbor Discovery Protocol (SEND)
  • Protect the Default Router with X.509 Certificates
  • Secure DNS: Introduction to DNSSEC
  • Secure the Router Access
  • Secure the Internet Connection
  • IPv6 Firewalls
  • IPv6 Firewalls: CISCO IOS Firewall and Zone-based Firewalls
  • Firewall Protection
  • IPSec Authentication and Encryption
  • Configuration of IPSec Encryption Between Routers
  • Troubleshooting Commands

Module 7: Routing Strategies

  • Configure IPv6 Static Routes
  • Verifying Static IPv6 Route Configuration
  • Take a Capture of Ping
  • First Hop Routing Protocols
  • Gateway Load Balancing Protocol
  • GLBP Benefits and Configuration
  • IPv6 Domain Name System
  • VRRP
  • VRRP Benefits

Module 8: Applications

  • IPv6 Applications
  • Dynamic Host Configuration Protocol
  • DHCP Message Exchanges
  • Terminology Mobile IPv6
  • Network Management
  • MANET Algorithm and Protocol
  • MANET Routing and Benefits

Module 9: Multicast

  • ASM Versus PIM-SSM
  • MLD: Differences Between Mldv1 and Mldv2
  • Strategies for RP

Module 10: Transition to IPv6

  • History of Transition to IPv6
  • Dual Stack
  • Translation: NAT, NAT-PT, NAT64, NAT46, NAT444, NAT464
  • Tunnels: 6in4, 6to4, 6RD, GRE, DVMRP, DS-Lite
  • IPv6 Over MPLS For IPv4: 6PE, PVPE
  • Configure 6VPE and 6PE
  • MP-BGP: Explain Open Messages
  • Capture Some MPLS Traffic and Explain the Labels

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Who Should Attend this IPv6 Basics Course?

This Cisco Training is ideal for professionals seeking to understand and implement IPv6 addressing, configuration, and transition from IPv4 in modern network environments.

You should attend this IPv6 Basics Course if you are:

  • Network Engineer: Transitioning from IPv4 to IPv6 in enterprise or service provider networks
  • IT Administrator: Configuring and troubleshooting IPv6 settings across systems and devices
  • Systems Engineer: Supporting IPv6 deployment in diverse network environments
  • Cybersecurity Professional: Securing networks with IPv6-specific protocols and best practices
  • Technical Consultant: Advising organisations on IPv6 readiness and implementation
  • Aspiring Network Specialist: Building foundational knowledge in next-generation internet protocols

Prerequisites of the IPv6 Basics Course

There are no formal prerequisites for this IPv6 Basics Training Course. However, familiarity with networking will be beneficial.

IPv6 Basics Course Overview

IPv6 Basics Training introduces delegates to the next generation of Internet Protocol and its role in modern networking. It explains how IPv6 overcomes IPv4 limitations and supports the growing number of connected devices.

This training builds delegates’ ability to understand IPv6 addressing, configuration, and transition methods. It develops practical skills to manage dual-stack environments and support routing and DNS in IPv6-enabled networks.

This 2-Day course offered by The Knowledge Academy enables delegates to apply IPv6 concepts with confidence. Through focused learning, delegates gain the skills to configure networks effectively and prepare for future-ready networking environments.

IPv6 Basics Course Objectives

  • To understand IPv6 addressing, header structure, and notation 
  • To configure IPv6 on routers, hosts, and dual-stack systems 
  • To implement transition methods from IPv4 to IPv6 
  • To troubleshoot and manage IPv6 network environments 
  • To identify security considerations and best practices in IPv6 deployments 
  • To understand IPv6 routing concepts and address planning strategies 

Upon successful completion of this IPv6 Basics Certification, you will gain hands-on experience to confidently adopt and support IPv6 technologies, with a clear understanding of how IPv6 works across enterprise and service provider networks.  

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What’s included in this IPv6 Basics Course?

  • World-Class Training Sessions from Experienced Instructors
  • IPv6 Basics Certificate
  • Digital Delegate Pack

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Online Instructor-led (2 days)

Online Self-paced (16 hours)

Introduction to Cisco Programmability Training Course Outline

Module 1: New and Changed Feature Information

  • New and Changed Programmability Features
    • Telemetry Support for OpenCofig Interfaces
    • Transitioning Native Models to Unified Models
    • CLI to YANG Mapping Tool
    • Unique Commit ID for Configuration State

Module 2: Drive Network Automation Using Programmable YANG Data Models

  • YANG Data Model
  • Access the Data Models
  • CLI to YANG Mapping Tool
  • Communication Protocols
    • NETCONF Protocol
    • gRPC Protocol
  • YANG Actions

Module 3: Use NETCONF Protocol to Define Network Operations with Data Models

  • NETCONF Operations
  • Retrieve Default Parameters Using with-defaults Capability
  • Retrieve Transaction ID for NSO Operations
  • Set Router Clock Using Data Model in a NETCONF Session

Module 4: Use gRPC Protocol to Define Network Operations with Data Models

  • gRPC Operations
  • gRPC Network Management Interface
  • gRPC Network Operations Interface
  • gNOI RPCs
  • Configure Interfaces Using Data Models in a gRPC Session

Module 5: Unified Data Models

  • Unified Configuration Models
    • Unified Data Model to Map Script File to the Custom OID
    • Transitioning Native Models to Unified Models (UM)

Module 6: Enhancements to Data Models

  • Enhancements to Sensor Paths
    • Telemetry Support for OpenConfig Interfaces
    • IPv4 and IPv6 Addresses and State

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Who Should Attend this Introduction to Cisco Programmability Training?

The Introduction to Cisco Programmability Training is essential for individuals seeking to enhance their skills in automating network tasks and optimising operations in Network Management. Here are the professionals who can benefit from attending this Cisco Training:

  • DevOps Professionals
  • IT Managers
  • Network Administrators
  • System Engineers
  • Software Developers and Programmers
  • Telecommunications Managers and Technicians
  • Network Engineers

Prerequisites of the Introduction to Cisco Programmability Training

There are no formal prerequisites for this Introduction to Cisco Programmability Training Course. However, familiarity with networking concepts and technologies can be beneficial for the delegates.

Introduction to Cisco Programmability Training Overview

The Introduction to Cisco Programmability Training Course is a specialisedl course designed to impart knowledge and skills related to programmability within Cisco's network architecture. This training focuses on teaching delegates how to leverage Software-Defined Networking (SDN) technologies, network automation, and programmability features within Cisco's ecosystem.

The benefits of the Introduction to Cisco Programmability Training are multifaceted, particularly for professionals in the networking field. Firstly, this Cisco Training provides an in-depth understanding of Cisco's programmable infrastructure, enabling professionals to stay relevant in an industry that is rapidly evolving towards automation and programmability.

The Knowledge Academy's 2-Day Introduction to Cisco Programmability Training Course offers specific benefits that align with the current demands of the IT and networking industry. This Cisco Course aims to equip delegates with the necessary skills to navigate the evolving landscape of network programmability. It focuses on practical application, ensuring that delegates not only grasp theoretical concepts but also gain hands-on experience.

Introduction to Cisco Programmability Training Course Objectives

  • To understand the fundamentals of Cisco's network programmability and software-defined networking
  • To gain proficiency in automating network tasks using Cisco's tools and programming languages like Python
  • To learn to implement and manage Cisco's Application Centric Infrastructure (ACI) and DNA Center
  • To develop skills in integrating software solutions with Cisco's networking hardware
  • To achieve expertise in configuring and troubleshooting programmable network environments

Upon completing this Cisco Training, which is one of our comprehensive Cisco Certifications, delegates will be equipped with the knowledge to implement and manage Cisco's software-defined networking solutions, a skill set highly valued in today's job market.

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What’s Included in this Introduction to Cisco Programmability Training?

  • World-Class Training Sessions from Experienced Instructors
  • Introduction to Cisco Programmability Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Cisco Umbrella Training​ Course Outline

Module 1: Introduction

  • Introduction of Cisco Umbrella
  • Umbrella Packages
  • Architecture of Umbrella
  • Initial Setup Overview

Module 2: Cisco Umbrella – Security Solution

  • Secure Internet Gateway
  • Ransomware Protection
  • DNS and IP Layer Enforcement
  • Threat Intelligence

Module 3: Implementing Cisco Umbrella

  • Protect Your Network
  • Point Your DNS to Cisco Umbrella
  • Intelligent Proxy
  • Policy Precedence
  • Umbrella Policy Tester
  • Custom Policies

Module 4: Roaming Client

  • Umbrella Roaming Client – Introduction
  • Prerequisites
  • Downloading and Installing
  • Verifying Operation
  • Policy Configuration
  • Status, States, and Functionality
  • Virtual Appliances
  • Troubleshooting
  • Internal Domains

Module 5: Active Directory

  • Active Directory Setup
  • Active Directory Environment
  • Route DNS Traffic
  • Communication Flow and Troubleshooting
  • Multiple Active Directory and Umbrella Sites

Module 6: Reporting

  • Reporting Basics
  • Understanding Security Categories
  • Scheduled Reports: Overview and Setup
  • Activity Search Report
  • Security Activity Report
  • Admin Audit Log Report

Module 7: Umbrella Multi-Organisation

  • Cisco Umbrella Multi-Org Overview

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Who Should Attend this Cisco Umbrella Training?

The Cisco Umbrella Training Course is essential for professionals seeking to enhance their skills in configuring and optimising Cisco Umbrella for advanced security. This Cisco Training benefits individuals working with Cisco Technologies across various roles, such as:

  • DevOps Professionals
  • IT Security Managers and Directors
  • Network Administrators
  • Security Analysts
  • Cloud Security Engineers
  • Cybersecurity Engineers
  • Security Operations Centre (SOC) Personnel

Prerequisites of the Cisco Umbrella Training

There are no formal prerequisites for the Cisco Umbrella Training Course. However, a basic understanding of networking, TCP/IP protocols, IP addressing, DNS, and cybersecurity fundamentals is recommended to support effective learning and engagement throughout the course.

Cisco Umbrella Training Overview

Cisco Umbrella Training is a cloud-based security service and first line of defence against online threats. It blocks malicious destinations with DNS and IP layer enforcement while also supporting implementing Secure Access Service Edge (SASE).

Cisco Umbrella provides proactive defence against malware, phishing, and callbacks. With predictive intelligence, Cisco Umbrella DNS Security, Secure Internet Gateway & Implementing SASE block malicious domains, IPs, and files before attacks occur.

The Knowledge Academy’s 1-Day Cisco Umbrella Course equips learners to implement and manage Cisco Umbrella effectively. Delegates study its architecture, configuration, and integration with other Cisco security products under expert guidance.

Cisco Umbrella Training Course Objectives

  • To understand Cisco Umbrella architecture, operations, and deployment of Cisco Umbrella
  • To configure, manage, and optimise security features and virtual appliances (VA)
  • To integrate Cisco Umbrella with other Cisco security solutions
  • To build skills in proactive threat detection and prevention
  • To gain hands-on experience through real-world simulations

Upon completing this Cisco Training, which is one of our comprehensive Cisco Courses, delegates will have a comprehensive understanding of Cisco Umbrella, one of the most advanced cybersecurity tools. They will be equipped to implement and manage it effectively, combining practical skills with in-depth knowledge for real-world cybersecurity environments.

Core Components of Cisco Umbrella

The core components of Cisco Umbrella include DNS Layer Security, Secure Web Gateway, Cloud Access Security Broker (CASB), and Cloud-Delivered Firewall. Together, they provide layered security, visibility, and threat intelligence to safeguard internet access.

Core Components of Cisco Umbrella
 

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What’s included in this Cisco Umbrella Training?

  • World-Class Training Sessions from Experienced Instructors
  • Cisco Umbrella Certificate
  • Digital Delegate Pack

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Online Instructor-led (2 days)

Online Self-paced (16 hours)

Cisco MPLS Training Course Outline

Module 1: MPLS Concepts

  • MPLS Basic
  • MPLS Labels and Label Stack
  • Identifying MPLS Applications

Module 2: Label Assignment and Distribution

  • LDP Overview
    • LDP Peer
    • LDP Session
    • LDP Message Type
    • LDP Space and LDP Identifier
  • Frame-Mode MPLS
  • Convergence in Frame-Mode MPLS

Module 3: Frame-Mode MPLS Implementation on Cisco IOS Platforms

  • Cisco Express Forwarding (CEF) Switching
    • FIB (Forwarding Information Base) Table
    • Adjacency Table
  • Configuring Frame-Mode MPLS on Cisco IOS Platforms
  • Monitoring Frame-Mode MPLS on Cisco IOS Platforms

Module 4: MPLS VPN Technology

  • Virtual Private Networks
  • MPLS VPN Architecture
  • MPLS VPN Routing Model
  • Forwarding MPLS VPN Packets

Module 5: MPLS VPN Implementation

  • Use MPLS VPN Mechanisms of Cisco IOS Platforms
  • Configure an MP-BGP Session Between PE Routers
  • Configuring VRF Lite
  • Configuring Routing Between PE and CE Routers
  • Monitor MPLS VPN Operations
  • Troubleshoot MPLS VPNs

Module 6: Complex MPLS VPNs

  • Overlapping VPNs
  • Central Services VPNs
  • Managed CE Considerations

Module 7: Internet Access and MPLS VPNs

  • Combining Internet Access with MPLS VPNs
  • Internet Access from an MPLS VPN Using a Global Routing Table - Cisco

Module 8: MPLS Traffic Engineering Overview

  • Introducing MPLS Traffic Engineering Components
  • MPLS Traffic Engineering Commands
  • Configuring MPLS Traffic Engineering on Cisco IOS Platforms
  • Monitoring Basic MPLS TE on Cisco IOS Platforms

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Who Should Attend this Cisco MPLS Training?

The Cisco MPLS Training Course is designed for professionals interested in gaining a solid foundation in Wireless Networking principles. This training is essential for individuals seeking to enhance their skills in planning, implementing, and managing wireless networks using Cisco technologies. Here are the professionals who can benefit from attending this Cisco Training:

  • Network administrators
  • Network engineers
  • Network managers
  • Systems engineers
  • IT Security Managers
  • CCNA or CCNP Candidates
  • Technical Support Staffs
  • Security Operations Centre (SOC) Personnel
  • Cisco Professionals

Prerequisites for the Cisco MPLS Training

This Cisco MPLS Training has no formal prerequisites, but prior knowledge will ensure a smoother learning experience. Delegates are recommended to have strong networking fundamentals and hands-on experience with Cisco technologies. Familiarity with advanced routing protocols will be highly beneficial.

  • Intermediate to advanced knowledge of Cisco IOS Software configuration
  • Ability to configure and troubleshoot EIGRP, OSPF, IS-IS, and BGP
  • Skills aligned with Cisco ENCOR (Implementing and Operating Cisco Enterprise Network Core Technologies)

Cisco MPLS Training Overview

Implementing Cisco Multiprotocol Label Switching (MPLS) Training provides professionals with a understanding of MPLS for efficient networking. Cisco MPLS simplifies routing by using labels for quick forwarding across diverse network devices.

This training strengthens expertise in traffic engineering, Quality of Service (QoS), and supporting complex, scalable network architectures for enterprise and service provider environments.

The 2-Day Cisco MPLS Course offers knowledge of MPLS implementation. Learners gain hands-on skills in packet switching, label distribution, and protocol integration to design scalable, flexible, and high-performing networks.

Cisco MPLS Training Course Objectives

  • Understand the key features of MPLS and its advantages in modern networking
  • Learn how MPLS labels are assigned and distributed across Cisco IOS platforms
  • Gain expertise in Cisco IOS tasks and command syntax for MPLS implementation
  • Explore the MPLS peer-to-peer architecture and packet forwarding model
  • Develop skills to configure, monitor, and troubleshoot VPN operations effectively
  • Acquire knowledge of MPLS Traffic Engineering and internet access implementations

Upon completion, delegates will confidently design, configure, and optimise MPLS networks. They will master Cisco IOS configurations, implement MPLS VPN models, and gain proficiency in routing, packet forwarding, and traffic engineering for scalable, high-performance networks.

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What’s Included in this Cisco MPLS Training?

  • World-Class Training Sessions from Experienced Instructors
  • Cisco MPLS Certificate
  • Digital Delegate Pack

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Online Instructor-led (3 days)

Online Self-paced (24 hours)

CCNA Cybersecurity Operation Training Course Outline

Module 1: Network Concepts

  • Networking Protocols and Networking Devices
    • What Are Networking Protocols?
    • Common Network Devices
    • Router vs Switch vs Hub
    • Understanding Firewalls and NAT
    • Protocol Encapsulation
    • Real-World Protocol Use Cases
  • Layer 2 Fundamentals and Technologies
    • What Is Layer 2 in Networking?
    • MAC Addresses and ARP
    • Layer 2 Switching Logic
    • VLANs and Segmentation
    • Layer 2 Attacks and Mitigation
  • Internet Protocol and Layer 3 Technologies
    • What Is IP Addressing?
    • Subnetting in Brief
    • Routing Concepts
    • Static vs Dynamic Routing
    • Static Routing in Cisco Packet Network
    • IP Packet Structure
    • IPv6 Overview
    • Real-World IP Challenges
  • Internet Control Message Protocol (ICMP)
    • ICMP Basics
    • Ping and Traceroute Explained
    • ICMP Vulnerabilities
    • ICMP in Security Monitoring
  • Domain Control System (DNS)
    • What Is DNS?
    • DNS Record Types
    • DNS Security Risks
    • DNS Monitoring in SOC
  • Transport Layer Technologies and Protocols
    • Role of Transport Layer
    • TCP Handshake Explained
    • Port Numbers and Services
    • Transport Layer Security (TLS)
  • Network Security Devices and Cloud Services
    • Network Firewalls
    • IDS/IPS Systems
    • Web Proxies and Gateways
    • Introduction to Cloud Security
    • Cisco Umbrella and SecureX
  • Introduced Security Cloud-Based
    • Cloud-Based Network Security
  • Network Security System
    • Understanding Network Security Systems
  • Cisco NetFlow Overview
    • What Is NetFlow?
  • Data Loss Prevention

Module 2: TCP/IP and Cryptography Concepts

  • Understanding the TCP/IP Protocol Suite
    • Overview of the TCP/IP Model
    • Application Layer Protocols
    • Transport Layer Protocols: TCP vs UDP
    • Internet Layer and IP Protocols
    • Network Access Layer
    • TCP/IP Packet Encapsulation
    • TCP/IP in Security Monitoring
    • Common Attacks at Each Layer
    • TCP/IP Port Mapping and Filtering
  • Understanding the Network Infrastructure
    • What Is Network Infrastructure?
    • Topologies and Design Models
    • 3-Tier Cisco Design
    • Physical vs Logical Segmentation
    • Cabling and Media Types
    • Network Infrastructure Vulnerabilities
    • Role of Infrastructure in Incident Response
  • Understanding Basic Cryptography Concepts
    • What Is Cryptography?
    • Symmetric vs Asymmetric Encryption
    • Hashing Algorithms
    • Digital Signatures and Certificates
    • Cryptographic Key Lifecycle
    • VPNs and Tunnelling Protocols
    • Cryptography in Wireless Networks
    • Attacks on Cryptographic Systems

Module 3: Network Applications and Endpoint Security

  • Describing Information Security Concepts
    • CIA Triad in Cybersecurity
    • Risk, Threats, and Vulnerabilities
    • Security Controls and Their Types
    • Principle of Least Privilege
  • Understanding Network Applications
    • What Are Network Applications?
    • Email Protocols and Security
    • Web-Based Applications (HTTP/S)
    • DNS and Web Browsing
    • Remote Access Applications
  • Understanding Common Network Application Attacks
    • Introduction to Application-Layer Attacks
    • Cross-Site Scripting (XSS)
    • SQL Injection (SQLi)
    • DNS Spoofing and Cache Poisoning
    • Application DDoS Attacks
    • Insider Threats in Applications
  • Understanding Windows Operating System Basics
    • Windows OS Architecture Overview
    • Windows Registry and Services
    • Task Manager and Resource Monitoring
    • Windows Logs for Security Monitoring
    • Patch Management and Updates
  • Understanding Common Endpoint Attacks
    • Introduction to Endpoint Threats
    • Keyloggers and Spyware
    • Ransomware Attacks
    • Credential Dumping
    • Privilege Escalation Techniques
    • Persistence Mechanisms
    • Fileless Malware and LOLBins
    • Endpoint Attack Chain Example
  • Understanding Linux Operating System Basics
    • Linux Structure and Distributions
    • Linux File System Hierarchy
    • Key Linux Commands
    • Linux User and Permission System
    • Linux Logs and Auditing
    • Scheduled Jobs and Cron
    • Cron Job Format Task
    • Package Management and Updates
  • Understanding Network Security Technologies
    • Antivirus and Anti-Malware Tools
    • Host-Based Intrusion Prevention Systems (HIPS)
    • Endpoint Detection and Response (EDR)
  • Understanding Endpoint Security Technologies
    • Application Whitelisting and Sandboxing
    • Host Firewall and Device Control
    • Integrating Endpoint Tools with SOC

Module 4: Security Monitoring and Analysis

  • Describing Security Data Collection
    • Importance of Security Data Collection
    • Types of Security Data
    • Role of Log Sources
    • Normal vs Suspicious Log Behaviour
    • SIEM Systems in Data Aggregation
    • Legal and Compliance Considerations
  • Packet-Level Data
    • What Is Packet-Level Data?
    • Packet Capture Tools
    • Packet Structure Overview
    • Benefits of Packet Capture
    • Packet Capture Limitations
  • Collection method of Packet
    • Network Taps and SPAN Ports
    • Host-Based Packet Capture
    • Inline vs Passive Capture
    • Packet Storage Strategies
    • Filtering Captures with BPF
  • Classification of Packet-Level Data
    • Deep Packet Inspection (DPI)
    • Protocol-Based Classification
    • Behavioural Classification
    • Statistical Classification Models
    • Encrypted Traffic Identification
    • Packet Classification for SOC Triage
  • Describing Security Event Analysis
    • What Is Security Event Analysis?
    • Correlation Rules and Logic
    • Indicators of Compromise (IoCs)
    • Event Triage and Escalation
    • SOC Analyst Roles in Event Analysis
  • Four-Diamond Model Nodes
    • Introduction to the Diamond Model
    • Adversary Node
    • Infrastructure Node
    • Capability Node
    • Victim Node
    • Diamond Model in SOC Practice

Module 5: SOC Overview

  • Defining the Security Operations Centre
    • What Is a Security Operations Center (SOC)?
    • Objectives of a SOC
    • SOC Types and Deployment Models
    • SOC vs NOC (Network Operations Center)
  • Understanding NSM Tools and Data
    • What Is Network Security Monitoring (NSM) ?
    • Key NSM Tools Overview
    • Suricata in IDS/IPS Mode
    • Zeek for Protocol and Behavioural Analysis
    • NetFlow and Metadata Use
    • Security Onion as NSM Stack
    • Full Packet Capture (FPC) Tools
    • Normalisation and Parsing in NSM
    • Correlation Across NSM Sources
  • Understanding Incident Analysis in a Threat-Centric SOC
    • Threat-Centric vs Compliance-Centric SOCs
    • Incident Lifecycle: From Detection to Resolution
    • Use of Playbooks in Incident Analysis
    • Use of Playbooks in Incident Analysis - Step-by-Step Workflow
    • Threat Intelligence in Investigation
    • Identifying Lateral Movement
    • SOC Metrics for Incident Analysis
  • Identifying Resources for Hunting Cyber Threats
    • What Is Threat Hunting?
    • Key Threat Hunting Techniques
    • Tools for Threat Hunting
    • Using MITRE ATT&CK in Hunting
    • Developing Hunting Hypotheses

Module 6: Security Incident Investigations

  • Understanding Event Correlation and Normalisation
    • What Is Event Correlation?
    • Use Cases for Event Correlation
    • Event Normalisation in SIEMs
    • Tools Supporting Correlation
    • Challenges in Event Correlation
    • Correlation in Action: Credential Misuse
  • Identifying Common Attack Vectors
    • What Are Attack Vectors?
    • Phishing and Social Engineering
    • Drive-By Downloads and Malicious Ads
    • Credential Stuffing and Brute Force
    • Supply Chain Attacks
    • Lateral Movement and Privilege Escalation
  • Detecting Malicious Activity 
    • IOC vs IOA
    • Signature-Based Detection
    • Behavioural and Anomaly-Based Detection
    • Malware Sandboxing
    • DNS Monitoring and Beaconing
    • Use of Deception Technologies
  • Analysing Malware Network Behaviour
    • Common Malware Communications
    • Identifying Data Exfiltration
    • Malware Tactics, Techniques and Procedures (TTPs)
    • Encryption and Obfuscation

Module 7: SOC Operations

  • Describing the SOC Playbook
    • What Is a SOC Playbook?
    • Components of a Good Playbook
    • Common Playbook Examples
    • Manual vs Automated Playbooks
  • Understanding the SOC Metrics
    • Why SOC Metrics Matter
    • Mean Time to Detect (MTTD)
    • Mean Time to Respond (MTTR)
    • Alert Fatigue and Analyst Load
    • False Positives and True Positives
    • What Is an Incident Response Plan (IRP)?
  • Describing the Incident Response Plan
    • Post-Incident Activity – Learning and Strengthening
  • Describing the Computer Security Incident Response Team
    • What Is a CSIRT?
    • Types of CSIRT
    • CSIRT Roles and Responsibilities
    • Building a CSIRT Capability
    • CSIRT vs SOC
  • VERIS Framework
    • Introduction to the VERIS Framework
    • VERIS Components
    • Using VERIS in Reporting
    • Benefits of VERIS in SOC Operations

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Who Should Attend this CCNA Cybersecurity Operation Training?

The CCNA Cybersecurity Operation Training Course is essential for individuals seeking to enhance their expertise in identifying and responding to security incidents using Cisco technologies. Here are the professionals who can benefit from attending this Cisco Training:

  • Security Analysts
  • Aspiring Cybersecurity Analysts
  • IT Support Specialists
  • System Engineers
  • IT Security Managers
  • Security Operations Centre Personnel
  • Network Engineers

Prerequisites of the CCNA Cybersecurity Operation Training

There are no formal prerequisites for this CCNA Cybersecurity Operation Training Course. However, familiarity with basic networking concepts and general IT principles can be beneficial for the delegates.

CCNA Cybersecurity Operation Training Overview

The CCNA Cybersecurity Operations Course is part of Cisco Networking Courses, designed to build essential cybersecurity knowledge and skills for monitoring, detecting, and responding to threats.

This Cisco Training equips learners with technical and practical skills to tackle real-world cybersecurity challenges. Key topics include network concepts, host analysis, security monitoring, and attack methods.

The Knowledge Academy’s 3-Day CCNA Cybersecurity Operations Training offers practical experience through simulations and real-world scenarios, helping delegates identify and respond to security incidents effectively.

CCNA Cybersecurity Operation Training Course Objectives

  • To understand the fundamentals of cybersecurity and its importance in protecting networks
  • To learn the tools and techniques for monitoring and responding to cybersecurity threats
  • To develop skills in network security management and incident response
  • To prepare for the Cisco Certified CyberOps Associate Certification exam
  • To gain practical experience through simulations and real-world scenarios

This Cisco Course is designed to offer a comprehensive introduction to the field of cybersecurity, focusing on the essential skills and knowledge needed to protect networks and information.

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What’s Included in this CCNA Cybersecurity Operation Training?

  • World-Class Training Sessions from Experienced Instructors
  • CCNA Cybersecurity Operation Certificate
  • Digital Delegate Pack

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Online Instructor-led (2 days)

Online Self-paced (16 hours)

Cisco Quality of Service Training​ Course Outline

Module 1: Configuring Auto-QoS

  • Auto-QoS Overview
  • Auto-QoS Compact Overview
  • Auto-QoS Global Configuration Templates
  • Auto-QoS Policy and Class Maps
  • Effects of Auto-QoS on Running Configuration
  • Effects of Auto-Qos Compact on Running Configuration
  • How to configure Auto-QoS?
  • Upgrading Auto-QoS
  • Enabling Auto-Qos Compact
  • Monitoring and Troubleshooting Auto-QoS
  • Where to Go Next for Auto-QoS?

Module 2: Configuring QoS

  • QoS Components
  • QoS Terminology
  • Modular QoS CLI
  • QoS Wired Access Features
  • Hierarchical QoS
  • QoS Implementation
  • QoS Wired Model
  • Classification
  • Policy Maps
  • Security Group Classification
  • Ingress Port FIFO Parser
  • Marking
  • Traffic Conditioning
  • Shaping
  • Queuing and Scheduling
  • Bandwidth
  • Weighted Tail Drop
  • Priority Queues
  • Trust Behaviour
  • Default Wired QoS Configuration
  • How to Configure QoS?
  • How to Configure QoS Features and Functionality
  • Configuring Queues and Shaping
  • Monitoring QoS

Module 3: Configuring Weighted Random Early Detection

  • Avoiding Network Congestion
  • Tail Drop
  • Weighted Random Early Detection
  • How WRED Works
  • WRED Weight Calculation
  • Limitations for WRED Configuration
  • Usage Guidelines for WRED
  • Configuring WRED
  • Configuring WRED Based on Class of Service Values
  • Configuring WRED Based on IP Precedence Values
  • Configure WRED Under Class Default
  • WRED Support with Hierarchical QoS
  • Displaying WRED Configuration
  • Best Practices for WRED Configuration
  • Feature History for WRED

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Who Should Attend this Cisco Quality of Service Training Course?

The Cisco Quality of Service Course is suitable for a wide range of IT Professionals and Network Administrators who are responsible for managing and optimising network performance. This  Cisco Training can benefit a wide range of professionals, including:

  • Network Administrators
  • Network Engineers
  • System Administrators
  • IT Managers
  • Telecom Professionals
  • IT Consultants
  • Technical Support Staff

Prerequisites of the Cisco Quality of Service Training Course

There are no formal prerequisites for this Cisco Quality of Service Course.

Cisco Quality of Service Training Course Overview

Cisco Quality of Service (QoS) refers to a set of technologies and practices implemented on Cisco network devices to manage network traffic and ensure efficient utilisation of network resources. QoS encompasses various mechanisms to prioritise certain types of network traffic, ensuring critical applications receive the bandwidth they need, even under heavy load.

The benefits of Cisco's Quality of Service are multifaceted, especially in today's data-driven business environment. First, QoS enhances the overall user experience by prioritising business-critical traffic and applications, leading to improved performance and reliability. This is vital in scenarios like video conferencing or VoIP, where delays or disruptions can be detrimental. Secondly, it allows for efficient bandwidth management, reducing costs by optimising existing network infrastructure instead of requiring expensive upgrades.

The Knowledge Academy's 2-Day Cisco Quality of Service Training Course offers several benefits for IT professionals. It provides in-depth knowledge of QoS concepts, tools, and best practices, equipping delegates with the skills to design, implement, and manage QoS on Cisco networks effectively. This expertise is crucial for maintaining optimal network performance and supporting critical business applications.

Cisco Quality of Service Training Course Objectives

  • To understand and implement Cisco Quality of Service (QoS) technologies and practices on network devices
  • To learn to classify and prioritise network traffic for optimal performance of critical applications
  • To gain skills in managing network congestion and reducing latency, jitter, and packet loss
  • To prepare for industry certifications related to Cisco QoS and network management
  • To apply QoS knowledge through hands-on training and real-world case studies

Upon completing this Cisco Training, which is one of our comprehensive Cisco Courses, delegates will have in-depth knowledge of Cisco Quality of Service (QoS) and the practical skills to optimise network performance. They will be capable of ensuring efficient and secure operation of critical business applications across diverse network environments.

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What’s included in this Cisco Quality of Service Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Cisco Quality of Service Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Online Self-paced (8 hours)

Cisco Webex Teams Training Course Outline

Module 1: Setting up and Preparing for a Training Session

  • Setting Up Training Center
    • System Requirements for Training Center for Windows
    • Setting Up Training Center for Windows
  • Preparing for a Training Session
    • Checking Your System for UCF Compatibility
    • About WebEx Connect
    • About Sharing a Remote Computer

Module 2: Joining a Training Session

  • About Joining a Training Session
  • Registering for a Training Session
  • Adding a Scheduled Training Session to Your Calendar Program
  • Downloading Course Material Before the Training Session
  • Joining a Listed Training Session
  • Joining an Unlisted Training Session
  • Joining an In-Process Training Session
  • Obtaining Information About a Scheduled Training Session
  • Finding a Training Session

Module 3: Using the Calendar

  • About the Training Session Calendar
  • Viewing the Training Session Calendar
  • Selecting a Date on the Training Session Calendar
  • Searching for a Training Session on the Training Session Calendar
  • Sorting the Training Session Calendar
  • Refreshing the Training Session
  • Selecting a Language and Time Zone on the Training Session Calendar
  • About
    • Today View
    • Upcoming View
    • Daily View
    • Weekly View
    • Monthly View
    • Search Results Page

Module 4: Setting up and Scheduling a Training Session

  • About Scheduling a Training Session
  • Choosing a Level of Security for a Training Session
  • Setting Up
    • scheduled Training Session
    • session and Access Information
    • E-Commerce
  • Specifying Audio Conferencing, Date, and Time Options
  • Setting Up Hands-On Lab
  • Specifying Registration Options
  • Inviting Attendees and Presenters
  • Specifying Training Session Options
  • Setting up Breakout Sessions
  • Selecting Email Messages to be Sent
  • Specifying Session Information
  • Adding Course Material
  • Using Tests in Training Sessions
  • Using the Scheduling Templates
  • Allowing Another Host to Schedule Your Training Session
  • Scheduling a Training Session for Another Host
  • Adding a Scheduled Training Session to Your Calendar Program

Module 5: Scheduling a MeetingPlace Personal Conference Meeting and Using SCORM

  • About
    • MeetingPlace Personal Conference Meetings
    • Personal Conference Meeting Information Page
    • Personal Conference Meeting Information Page
  • SCORM Overview
  • Viewing the SCORM Page
  • Editing the SCORM Page

Module 6: Setting Up a One-Click Meeting

  • About Setting Up a One-Click Meeting
  • Setting up Your One-Click Meeting on the Web
  • Installing WebEx Productivity Tools
  • Starting a One-Click Meeting
  • Removing WebEx Productivity Tools

Module 7: Starting, Modifying, or Canceling a Training Session

  • Starting an Instant Training Session
  • Starting a Scheduled Training Session
  • Modifying a Scheduled Training Session
  • Canceling a Scheduled Training Session

Module 8: Managing a Training Session

  • About Managing Training Sessions
  • Inviting More People to Your In-Progress Training Session
  • Reminding Invitees to Join Your Meeting
  • Granting Attendee Privileges During a Training Session
  • Changing Presenters
  • Designating a Panelist
  • Transferring the Host Role to Another Participant
  • Reclaiming the Host Role
  • Obtaining Information About a Training Session After it Starts
  • Editing a Message or Greeting During a Training Session
  • Restricting Access to the Training Session
  • Tracking Participant Attention
  • Removing an Attendee from the Training Session
  • Leaving and Ending the Training Session

Module 9: Sharing Files and Whiteboards

  • Granting Sharing Privileges
  • Content Viewer Tools
  • Sharing Files
  • Sharing a Whiteboard
  • Navigating Presentations, Documents, or Whiteboards
  • Managing views of Presentations, Documents, or Whiteboards
  • Saving, Opening, and Printing Presentations, Documents, or Whiteboards
  • If You are a Training Session Participant

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Who Should Attend this Cisco Webex Teams Training?

The Cisco Webex Teams Training Course is designed for professionals seeking to enhance their skills in using Webex Teams for effective communication, collaboration, and productivity. Here are the professionals who can benefit from attending this Cisco Training:

  • System Engineers
  • System Administrators
  • IT Support Specialists
  • Network Administrators
  • Security Analysts
  • IT Security Managers
  • Network Engineers

Prerequisites of the Cisco Webex Teams Training

There are no formal prerequisites for this Cisco Webex Teams Training Course. However, familiarity with basic networking concepts can be beneficial for the delegates.

Cisco Webex Teams Training Overview

Cisco Webex Teams Training is a comprehensive course designed to equip individuals and organisations with the skills and knowledge to effectively utilise Cisco Webex Teams, a leading collaboration and communication platform. This training covers a wide range of topics, including the basics of setting up and managing Webex Teams.

The benefits of Cisco Webex Teams Training are manifold, especially in today’s digitally-driven work culture. For individuals, it enhances their proficiency in using a leading collaboration tool, which can improve their productivity, communication skills, and ability to work effectively in remote or hybrid teams.

The Knowledge Academy’s 1-Day Cisco Training offers specific benefits that make it a valuable investment for professional development. Delegates receive expert instruction and insights, enabling them to unlock the full potential of the platform's features. The course is structured to provide a balance of theoretical knowledge and practical application, ensuring that delegates can apply their skills in real-world scenarios.

Cisco Webex Teams Training Course Objectives

  • To master the fundamentals of Cisco Webex Teams, including setup, navigation, and basic features
  • To develop advanced skills in video conferencing, screen sharing, and file management within Webex Teams
  • To enhance communication and collaboration capabilities in remote and hybrid work environments
  • To apply best practices for virtual team management and effective online meetings
  • To achieve proficiency in utilising Webex Teams for project management and team dynamics

Upon completing this Cisco Training, which is one of our comprehensive Cisco Certifications, delegates will be proficient in using Cisco Webex Teams to enhance digital collaboration. They will be confident in navigating the platform, from basic setup to advanced features, enabling effective communication and teamwork across various professional environments.

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What’s Included in this Cisco Webex Teams Training?

  • World-Class Training Sessions from Experienced Instructors
  • Cisco Webex Teams Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (2 days)

Online Self-paced (16 hours)

Cisco Unified Contact Center Enterprise Training Course Outline

Module 1: Cisco Unified Contact Center Solutions

  • Contact Center Enterprise Solutions
    • Packaged Contact Center Enterprise
    • Hosted Collaboration Solution for Contact Center
    • Unified Contact Center Enterprise
  • Contact Center Enterprise Solution Comparison

Module 2: Unified CCE Reference Designs

  • Introduction to the Reference Designs
  • Benefits of a Reference Design Solution
  • Specifications for a Reference Design Solution
  • Contact Center Enterprise Reference Designs
  • Topologies for Reference Designs
  • Non-Reference Design Solutions

Module 3: Contact Center Enterprise Solutions Overview

  • Contact Center Solutions Architecture, on page 37
  • Core Components, on page 41
  • Optional Cisco Components, on page 70
  • Third-Party Components, on page 75
  • Integrated Features, on page 78
  • Call Flows, on page 90
  • Topologies
  • Solution Administration
  • Solution Serviceability and Monitoring
  • Localisation

Module 4: Configuration Limits and Feature Availability for Reference Designs

  • Reference Design Configuration Limits
  • Feature Availability for Reference Designs

Module 5: Unified Contact Center Enterprise Solution Design Considerations

  • Core Components Design Considerations
  • Reference Design and Topology Design Considerations
  • Optional Cisco Components Design Considerations
  • Third-Party Component Design Considerations

Module 6: High Availability and Network Design

  • High Availability Designs
  • High Availability and Virtualisation
  • Network Design for Reference Design Compliant Solutions
  • Ingress, Egress, and VXML Gateway High Availability Considerations
  • CVP High Availability Considerations
  • Unified CCE High Availability Considerations
  • Virtualised Voice Browser High Availability Considerations
  • Unified CM High Availability Considerations
  • Cisco Finesse High Availability Considerations
  • Unified Intelligence Center High Availability Considerations
  • Unified CM-based Silent Monitoring High Availability Considerations
  • Customer Collaboration Platform High Availability Considerations
  • Unified SIP Proxy High Availability Considerations
  • Enterprise Chat and Email High Availability Considerations
  • ASR TTS High Availability Considerations
  • Outbound Option High Availability Considerations
  • Single Sign-On High Availability Considerations

Module 7: Solution Security

  • Introduction to Security
  • Network Firewalls
  • Host-Based Firewall
  • Active Directory Deployment
  • IPsec Deployment
  • Server Security Configuration
  • Endpoint Security
  • Secured PII in Transit

Module 8: Design Considerations for Integrated Features

  • Agent Greeting Considerations
  • Application Gateway Considerations
  • Business Hours Considerations
  • Customer Virtual Assistant Considerations
  • Cisco Outbound Option Considerations
  • Courtesy Callback Considerations
  • Call Context Considerations
  • Contact Center AI Services Considerations
  • Database Lookup Design Considerations
  • Mixed Codec Considerations
  • Mobile Agent Considerations
  • Phone Extension Support Considerations
  • Post Call Survey Considerations
  • Webex Experience Management Considerations
  • Webex Experience Management Digital Channel Survey Considerations
  • Customer Journey Analyser
  • Data Security for Customer Journey Analyser
  • Precision Routing Considerations
  • Single Sign-On (SSO) Considerations
  • Whisper Announcement Considerations

Module 9: Bandwidth, Latency, and QoS Considerations

  • Bandwidth, Latency, and QoS for Core Components
  • Bandwidth, Latency, and QoS for Optional Cisco Components
  • Bandwidth and Latency Considerations for Cisco Answers
  • Bandwidth, Latency, and QoS for Optional Third-Party Components

Module 10: Sizing and Operating Conditions for Reference Designs

  • Sizing for Reference Design Solutions
  • Operating Considerations for Reference Design Compliant Solutions

Module 11: Sizing and Operating Conditions for Reference Designs

  • Sizing for Reference Design Solutions
  • Operating Considerations for Reference Design Compliant Solutions

Show moredown

Who Should Attend this Cisco Unified Contact Center Enterprise Training Course?

The Cisco Unified Contact Center Enterprise Course is designed for professionals who are involved in the design, deployment, and administration of Cisco Unified Contact Center solutions. This Cisco Training can benefit a wide range of professionals, including:

  • System Engineers
  • System Integrators
  • Network Engineers
  • Contact Centre Administrators
  • Customer Experience Managers
  • Technical Support Personnel
  • IT Managers

Prerequisites of the Cisco Unified Contact Center Enterprise Training Course

There are no formal prerequisites for this Cisco Unified Contact Center Enterprise Course. However, basic networking knowledge will be helpful.

Cisco Unified Contact Center Enterprise Training Course Overview

Cisco Unified Contact Center Enterprise (UCCE) is a sophisticated contact centre platform that integrates multiple communication channels to enhance customer service experiences. It offers a scalable, distributed architecture, enabling businesses to manage large volumes of customer interactions across various channels, including voice, email, web chat, and social media.

The benefits of Cisco Unified Contact Center Enterprise are multifaceted. Firstly, it enhances customer experience by providing a seamless, multi-channel communication platform that ensures customers can interact with a business through their preferred channel. Secondly, it improves operational efficiency by automating and optimising contact centre workflows and resources, leading to reduced hold times and quicker resolution of customer inquiries.

The Knowledge Academy's 2-Day Cisco Unified Contact Center Enterprise Training Course offers significant benefits for IT professionals and contact centre administrators. It provides comprehensive knowledge and skills to deploy, configure, and manage UCCE solutions effectively. This expertise is crucial for ensuring optimal performance and reliability of the contact centre infrastructure.

Cisco Unified Contact Center Enterprise Training Course Objectives

  • To gain comprehensive knowledge of Cisco Unified Contact Center Enterprise architecture and components
  • To learn to deploy, configure, and manage UCCE solutions efficiently
  • To master the integration of UCCE with Cisco's Unified Communications and third-party systems
  • To develop skills in troubleshooting and optimising UCCE operations
  • To prepare for professional certification exams related to UCCE

Upon completing this Cisco Training, which is one of our comprehensive Cisco Courses, delegates will have in-depth knowledge and practical skills to manage Cisco Unified Contact Center Enterprise solutions, enabling them to handle complex contact centre environments with confidence and efficiency.

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What’s Included in this Cisco Unified Contact Center Enterprise Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Cisco Unified Contact Center Enterprise Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (2 days)

Online Self-paced (16 hours)

Cisco Catalyst 9000 Switches Training Course Outline

Module 1: Introduction

  • Executive Summary
  • Industry Trends
  • Business Use Cases

Module 2: Catalyst 9000 Family of Switches

  • Overview
  • Catalyst 9200 Series Switches
  • Catalyst 9300 Series Switches
  • Catalyst 9400 Series Switches
  • Catalyst 9500 Series Switches
  • Catalyst 9600 Series Switches

Module 3: ASICs — The Power of Programmable Silicon

  • What Is an ASIC?
  • Why Programmable ASICs?
  • Cisco Programmable Switching Silicon
  • Cisco 9000 ASIC Family
  • Flexible SDM Templates

Module 4: Cisco IOS XE

  • Cisco IOS Evolution
  • Cisco IOS XE Architecture
  • Cisco IOS XE Benefits

Module 5: High Availability

  • Overview
  • Catalyst 9200 Series High Availability
  • Catalyst 9300 Series High Availability
  • Catalyst 9400 Series High Availability
  • Catalyst 9500 Series High Availability
  • Catalyst 9600 Series High Availability

Module 6: Security and Identity

  • Overview
  • Cisco Zero Trust
  • Trustworthy Solutions
  • Hardware Encryption
  • Cloud Security Integration
  • Encrypted Traffic Analytics

Module 7: Quality of Service

  • Quality of Service Overview
  • Ingress QoS Tools
  • Egress QoS Tools
  • Hierarchical QoS
  • QoS for Overlay Technologies

Module 8: Network Visibility

  • Overview
  • Flexible NetFlow
  • Application Visibility and Control (AVC)
  • Cisco ThousandEyes

Module 9: Time-Sensitive Networks

  • Overview
  • Clock Types
  • PTP Profiles
  • Audio Video Bridging — AVB

Module 10: Smart and Sustainable Buildings

  • Overview
  • Smart Building Solutions
  • Cisco DNA Service for Bonjour
  • Application Hosting
  • Overview
  • Hardware Resources

Module 11: Application Hosting High Availability

  • Overview
  • Hardware Resources
  • Application Hosting High Availability

Module 12: Network Management

  • Device Provisioning
  • Application Programming Interface (API)
  • Model-Driven Telemetry
  • Scripting and Integration
  • Network DevOps and CI/CD
  • Cisco’s Developer Network: DevNet
  • Packaging, Licensing, and Support

Module 13: Campus Network Design

  • Overview
  • Physical Infrastructure
  • Multi-Layer Campus
  • Campus Overlay

Show moredown

Who Should Attend this Cisco Catalyst 9000 Switches Training Course?

The Cisco Catalyst 9000 Switches Course is designed for IT Professionals and Network Engineers who want to enhance their skills and knowledge in deploying, configuring, and managing Cisco Catalyst 9000 Series Switches. This course can benefit a wide range of professionals, including:

  • Network Engineers
  • IT Managers
  • System Administrators
  • Network Architects
  • IT Consultants
  • Network Security Professionals
  • Technical Support Staff

Prerequisites of the Cisco Catalyst 9000 Switches Training Course

There are no formal prerequisites for this Cisco Catalyst 9000 Switches Course. However, basic networking knowledge will be helpful.

Cisco Catalyst 9000 Switches Training Course Overview

The Cisco Catalyst 9000 Switches form the backbone of modern intent-based networking, delivering powerful capabilities to meet evolving business demands. Designed for full fabric control through Cisco’s advanced network architecture and software-defined access, these switches integrate cloud, automation, and security features essential for next-generation enterprise networks.

Proficiency in Cisco Catalyst 9000 Switches is essential for network engineers, IT administrators, and infrastructure specialists seeking to optimise performance, security, and scalability. As businesses increasingly adopt automation and IoT technologies, professionals with expertise in these switches are well-positioned to lead successful digital transformations.

This 2-Day Cisco Training equips delegates with the skills to implement, manage, and troubleshoot Cisco Catalyst 9000 Switches effectively. Delegates will explore advanced features including QoS, security, IoT convergence, and cloud integration, enabling them to deliver high-performing, secure, and automated networks that support business growth and operational efficiency.

Cisco Catalyst 9000 Switches Training Course Objectives

  • To understand Cisco Catalyst 9000 Switches architecture and capabilities
  • To configure and manage Cisco Catalyst 9000 Switches in enterprise environments
  • To implement software-defined access and full fabric control
  • To integrate cloud and automation features effectively
  • To apply advanced security measures and QoS configurations
  • To support IoT convergence with Catalyst 9000 Switches
  • To troubleshoot and optimise network performance
  • To align Catalyst 9000 deployment with organisational goals

Upon successful completion of this Cisco Training, delegates will receive a certification validating their ability to implement, manage, and optimise Cisco Catalyst 9000 Switches, enhancing their professional credibility and career opportunities in enterprise networking.

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What’s Included in this Cisco Catalyst 9000 Switches Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Cisco Catalyst 9000 Switches Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (2 days)

Online Self-paced (16 hours)

Cisco Nexus 9000 Switches in ACI Mode Training Course Outline

Module 1: Introduction

  • Audience
  • Purpose
  • Document References
  • Supported Hardware and
    • Supported Nexus 9000 Switch Series with ACI mode, APIC, and Nexus 2000 Fabric Extenders and Software
  • Operational Environment
    • Required components and software for the operational environment
  • Excluded Functionality

Module 2: Secure Acceptance of the TOE

  • Steps to Secure Acceptance of the TOE

Module 3: Secure Installation and Configuration

  • Physical Installation
  • Initial Setup via Direct Console Connection
    • Initial Set-up the APIC
    • Switch Discovery and Setup of the ACI Fabric
    • Tenant Setup
  • Remote Administration Protocols
    • Nexus CLI
    • Nexus APIC GUI
    • Nexus REST API
  • Audit Logging Configuration
    • ACI Mode
    • APIC
    • Required Auditable Events
    • Viewing Audit Records
    • Deleting Audit Records

Module 4: Secure Management

  • User Roles
  • Identification and Authentication
  • Passwords
  • Login Banners
  • Clock Management
  • Configuring Administrator Management Access to APIC
    • Management Tenants
  • Information Flow Policies
    • Tenants

Module 5: Modes of Operation

  • Module States
  • Self-Tests

Module 6: Security Measures for the Operational Environment

  • Operational Environment Security Measures

Module 7: Obtaining Documentation and Submitting a Service Request

  • Documentation Feedback
  • Obtaining Technical Assistance

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Who Should Attend the Cisco Nexus 9000 Switches in ACI Mode Training?

This Cisco Nexus 9000 Switches ACI Mode Training is suitable for individuals seeking to deepen their understanding of networking technologies, specifically in deploying and maintaining Cisco Nexus 9000 Switches in Application Centric Infrastructure (ACI) mode should attend this training. This Cisco Training can benefit a wide range of professionals, including:

  • Network Engineers
  • System Engineers
  • Network Designers
  • Network Administrators
  • Data Center Engineers
  • Technical Support Engineers
  • Field Engineers

Prerequisites of the Cisco Nexus 9000 Switches in ACI Mode Training

Prior to attending in this Cisco Nexus 9000 Switches in ACI Mode Training, you must be familiar with:

  • Routing, switching, and networking protocols: CCNA or CCNP are recommended
  • Data Center Architecture: Suggested by CCNA DC
  • VSICM is advised for the VMware environment

Cisco Nexus 9000 Switches in ACI Mode Training Overview

Cisco Nexus 9000 Switches in ACI Mode are designed to provide a robust, scalable architecture for data centre networking. These offers advanced automation, enhanced security, and efficient management of complex network environments.

This course is particularly beneficial for IT professionals responsible for designing and managing data centre networks. Delegates will gain understanding of Cisco technologies and Cisco Application Centric Infrastructure through this training.

The 2-Day Cisco Training equips delegates with the essential skills to configure and manage Cisco Nexus 9000 Switches in ACI Mode effectively. Delegates will learn about best practices that enhance network performance.

Cisco Nexus 9000 Switches in ACI Mode Training Course Objectives

  • To understand the architecture of Cisco Nexus 9000 Switches
  • To configure ACI mode for optimal performance
  • To implement network policies and profiles
  • To manage and monitor the ACI environment
  • To troubleshoot common issues with Nexus switches
  • To optimise application deployment in ACI
  • To ensure network security within the ACI framework
  • To integrate with cloud services effectively

Upon completion of this Cisco Training, delegates will have the expertise to implement and manage Cisco Nexus 9000 Switches in ACI Mode, enhancing their ability to support modern data centre requirements and drive operational efficiency.

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What’s Included in this Cisco Nexus 9000 Switches in ACI Mode Training?

  • World-Class Training Sessions from Experienced Instructors
  • Cisco Nexus 9000 Switches in ACI Mode Training Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (2 days)

Online Self-paced (16 hours)

Cisco IOS Network Security Training​ Course Outline

Module 1: Network Security Principles

  • Examining Network Security Fundamentals
    • Need for Network Security
    • Network Security Objectives
    • Data Classification
    • Security Controls
    • Response to a Security Breach
    • Laws and Ethics
  • Examining Network Attack Methodologies
    • Adversaries, Motivations, and Classes of Attack
    • Classes of Attack and Methodology
  • Principles of Defence in Depth
    • IP Spoofing Attacks
    • Confidentiality Attacks
    • Integrity Attacks
    • Availability Attacks
    • Best Practices to Defeat Network Attacks
  • Examining Operations Security
    • Secure Network Life Cycle Management
    • Principles of Operations Security
    • Network Security Testing
    • Disaster Recovery and Business Continuity Planning 
  • Understanding and Developing a Comprehensive Network Security Policy
    • Security Policy Overview
    • Security Policy Components
    • Standards, Guidelines, and Procedures
    • Security Policy Roles and Responsibilities
    • Risk Analysis and Management
    • Principles of Secure Network Design
    • Security Awareness
  • Cisco Self-Defending Networks
    • Changing Threats and Challenges
    • Building a Cisco Self-Defending Network
    • Cisco Integrated Security Portfolio

Module 2: Perimeter Security

  • Securing Administration Access to Cisco Routers
  • Family
  • Securing the Cisco IOS Image and Configuration files
  • Configuring Enhanced Support for Virtual Logins
  • Detection
  • Configuring AAA on a Cisco Router to Use Cisco Secure ACS
  • Implementing Secure Management and Reporting
  • Reporting
  • Locking Down the Router

Module 3: Network Security Using Cisco ISO Firewalls

  • Introducing Firewall Technologies
  • Firewall Fundamentals
  • Firewalls in a Layered Defense Strategy
  • Static Packet Filtering Firewalls
  • Application Layer Gateways
  • Dynamic or Stateful Packet-Filtering Firewalls
  • Other Types of Firewalls
  • Cisco Family of Firewalls
  • Developing an Effective Firewall Policy
  • ACL Fundamentals
  • ACL Wildcard Masking
  • Using ACLs to Control Traffic
  • Using ACLs to Control Traffic
  • ACL Considerations
  • Configuring ACLs Using SDM
  • Using ACLs to Permit and Deny Network Services
  • Configuring a Cisco 10S Zone-Based Policy Firewall
  • Zone-Based Policy Firewall Overview
  • Configuring Zone-Based Policy Firewalls Using the Basic
  • Firewall Wizard
  • Manually Configuring Zone-Based Policy Firewalls Using
  • Cisco SDM
  • Monitoring a Zone-Based-Firewall

Module 4: Fundamentals of Cryptography

  • Examining Cryptographic Services
    • Cryptology Overview
    • Symmetric and Asymmetric Encryption Algorithms
    • Block and Stream Ciphers
    • Encryption Algorithm Selection
    • Cryptographic Hashes
    • Key Management
    • Introducing SSL VPNs
  • Examining Symmetric Encryption
    • Symmetric Encryption Overview
    • DES: Features and Functions
    • 3DES: Features and Functions
    • AES: Features and Functions
    • SEAL: Features and Functions
    • Rivest Ciphers: Features and Functions
  • Examining Cryptographic Hashes and Digital Signatures
    • Overview of Hash Algorithms
    • Overview of Hashed Message Authentication Codes
    • MD5: Features and Functions
    • SHA-1: Features and Functions
    • Overview of Digital Signatures
    • DSS: Features and Functions
  • Examining Asymmetric Encryption and PKI
    • Asymmetric Encryption Overview
    • RSA: Features and Functions
    • DH: Features and Functions
    • PKI Definitions and Algorithms
    • PKI Standards

Module 5: Site-to-Site VPNs

  • VPN Overview
    • VPN Types
    • Cisco VPN Product Family
  • Introducing IPsec
  • IPsec Protocol Framework
  • IKE Protocol
  • Building a Site-to-Site IPsec VPN
  • Configuring IPsec Configuration
  • VPNs

Module 6: Network Security Using Cisco IOS IPS

  • Introducing IDS and IPS
  • Cisco IPS Management Software
  • System
    • Cisco IDS Event Viewer
    • Cisco Security Manager
    • Cisco IPS Device Manager
  • Host and Network IPS
  • Introducing Cisco IPS Appliances
  • Signatures and Signature Engines
  • IPS Best Practices
  • Configuring Cisco IOS IPS
  • Verifying IPS Operation

Module 7: LAN, SAN, Voice, and Endpoint Security Overview

  • Examining Endpoint Security
    • Operating System Vulnerabilities
    • Application Vulnerabilities
    • Buffer Overflows
    • IronPort
    • Cisco Security NAC Products
    • Cisco Security Agent
    • Endpoint Security Best Practices
  • Examining SAN Security
    • Defining SANs
    • SAN Fundamentals
    • SAN Security Scope
  • Examining Voice Security
    • VoIP Fundamentals
    • Voice Security Threats
    • Defending Against VoIP Hacking
  • Mitigating Layer 2 Attacks
    • Basic Switch Operation
    • Mitigating VLAN Attacks
    • Preventing Spanning Tree Protocol Manipulation
    • CAM Table Overflow Attacks
    • MAC Address Spoofing Attacks
    • Using Port Security
    • Additional Switch Security Features
    • Layer 2 Best Practices

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Who Should Attend this Cisco IOS Network Security Training?

The Cisco IOS Network Security Course is beneficial for a wide range of individuals who are involved in managing and maintaining Network Security using Cisco devices. This Cisco Training can benefit a wide range of professionals, including:

  • Network Administrators
  • Security Engineers
  • IT Managers
  • System Integrators
  • Network Analysts
  • IT Consultants
  • Cybersecurity Specialists

Prerequisites of the Cisco IOS Network Security Training

There are no formal prerequisites for this Cisco IOS Network Security Course.

Cisco IOS Network Security Training Overview

The Cisco IOS Network Security Training Course offers a comprehensive understanding of network security principles, specifically focusing on Cisco's IOS (Internetwork Operating System). This Cisco Course covers the various features of Cisco IOS used for enhancing the security of routers and switches. Delegates learn about securing network infrastructure using Cisco IOS security features and technologies.

The benefits of Cisco IOS Network Security are multifaceted. First and foremost, it enhances network resilience against cyber threats, which is crucial in today's digital landscape. By understanding and implementing Cisco IOS security features, network professionals can prevent unauthorised access, data breaches, and other security incidents.

The Knowledge Academy's 2-Day Cisco IOS Network Security Training Course offers several benefits to its delegates. It provides them with the skills and knowledge required to secure network infrastructure using Cisco's advanced IOS security features. This Cisco Training is particularly beneficial for network engineers, administrators, and security professionals who are responsible for managing and securing Cisco network environments.

Cisco IOS Network Security Training Course Objectives

  • To understand and implement Cisco IOS security features for network infrastructure protection
  • To learn best practices for securing routers and switches using Cisco IOS
  • To gain proficiency in threat control and containment strategies
  • To master secure connectivity protocols, including VPN implementation using Cisco IOS
  • To prepare for relevant Cisco Certifications online exams with a focus on network security

Upon completing this Cisco Training, which is one of our comprehensive Cisco Courses, delegates will have a deep understanding of network security within a Cisco IOS environment. With hands-on experience, they will be well-prepared to secure network infrastructures and advance their careers, including readiness for relevant Cisco Certifications.

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What’s included in this Cisco IOS Network Security Training

  • World-Class Training Sessions from Experienced Instructors
  • Cisco IOS Network Security Certificate
  • Digital Delegate Pack

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Online Instructor-led (2 days)

Online Self-paced (16 hours)

Cisco Video Infrastructure Training Course Outline

Module 1: Advanced Cisco Expressway Features

  • Cisco Video Network Solutions
  • SX, DX, MX Codecs Overview
  • Cisco Expressway Basic Setup
  • Components of Cisco Expressway Security
  • Fundamentals of Subzones on a Cisco Expressway
  • Call Control on a Cisco Expressway
  • Subzone Bandwidth Management on a Cisco Expressway
  • Zones on a Cisco Expressway
  • Clustering on the Cisco Expressway

Module 2: Advanced Cisco Meeting Server Features

  • Cisco Meeting Server Features and Capabilities
  • Cisco Meeting Server API Configuration
  • Cisco Meeting Server Resilient and Scalable Deployments
  • Additional Features with Cisco Meeting Server

Module 3: Cisco Collaboration Meeting Room Solutions with Cisco TelePresence Server

  • Cisco CMR Premises and Hybrid Products
  • Cisco TelePresence Server and Cisco TelePresence Conductor Deployments

Module 4: Cisco TelePresence Management Suite Solution

  • Cisco TMS Solution
  • Cisco TMS Administration Permissions

Module 5: Cisco Cloud Solutions

  • Cisco WebEx and Spark Cloud Solutions
  • Spark Administration
  • Spark Hybrid Services
  • Spark APIs and BOTs

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Who Should Attend this Cisco Video Infrastructure Training?

The Cisco Video Infrastructure Course is beneficial for a variety of professionals who are involved in planning, deploying, managing, or troubleshooting video conferencing and collaboration solutions. This Cisco Training can benefit a wide range of professionals, including:

  • Network Engineers
  • System Integrators
  • IT Managers
  • Video Conferencing Administrators
  • Unified Communications Managers
  • Collaboration Solutions Architects
  • Technical Support Teams

Prerequisites of the Cisco Video Infrastructure Training

There are no formal prerequisites for this Cisco Video Infrastructure Course.

Cisco Video Infrastructure Training Overview

Cisco Video Infrastructure encompasses a range of technologies and solutions designed to facilitate effective video communications and collaboration in a business environment. This infrastructure integrates various aspects of video processing, distribution, and management to create a seamless video experience. It includes hardware and software components like video conferencing equipment, streaming technologies, and cloud-based video services.

The Cisco Video Infrastructure Course offers several key benefits. It enhances communication and collaboration by providing high-quality, reliable video conferencing capabilities, which is essential in today's increasingly remote and globalised work environments. It also improves productivity and engagement, as clear and uninterrupted video interactions can significantly streamline decision-making and project coordination.

The Knowledge Academy's 2-Day Cisco Video Infrastructure Training Course equips professionals with the knowledge and skills necessary to effectively implement, manage, and troubleshoot Cisco's video solutions. The course also provides valuable insights into the latest video technologies and trends, keeping delegates at the forefront of the industry.

Cisco Video Infrastructure Training Course Objectives

  • To understand the architecture and components of Cisco Video Infrastructure
  • To learn to configure, manage, and troubleshoot Cisco video solutions effectively
  • To gain insights into integrating video solutions with existing network infrastructure
  • To acquire practical skills in ensuring optimal video quality and security
  • To stay updated with the latest trends and technologies in video communications

Upon completion of this Cisco Training, delegates will have a comprehensive understanding of Cisco Video Infrastructure, combining theoretical insight with practical skills. They will be prepared to configure and manage video solutions effectively, address security concerns, and adapt to the evolving role of video technology in modern business environments.

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What’s Included in this Cisco Video Infrastructure Training?

  • World-Class Training Sessions from Experienced Instructors  
  • Cisco Video Infrastructure Certificate
  • Digital Delegate Pack

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Online Instructor-led (2 days)

Online Self-paced (16 hours)

Implementing and Operating Cisco Collaboration Core Technologies Training Course Outline

Module 1: Cisco Collaboration Solutions Architecture

  • Introduction to Cisco Collaboration Solutions Architecture
  • Collaboration Deployment Models
  • Licensing
  • High Availability
  • Capacity Planning
  • Security Requirements
  • Disaster Recovery
  • Dial Plan
  • IP Network Protocols
  • Codecs

Module 2: Call Signalling Over IP Networks Bullet

  • IP Phone Initialisation
  • Single Site On-Cluster Calling
  • Troubleshoot Single Site On-Cluster Call Setup
  • Call Setup and Teardown Process
  • SIP Call Signalling for Call Setup and Teardown
  • Compare the Call Control Protocols
  • DTMF Signalling Over IP Networks

Module 3: Integrate Cisco Unified Communications Manager LDAP

  • LDAP in Cisco Unified Communications Manager
    • Integration
    • Synchronisation
    • Authentication
    • Attribute Mapping
    • Considerations
  • Access Control Groups
  • Templates of Feature Group

Module 4: Implement Cisco Unified Communications Manager Provisioning Features

  • Provisioning Options
  • Self-Provisioning
    • Prerequisites
    • Components
    • Authentication Modes
  • Batch-Provisioning Tools

Module 5: Codecs

  • What are Codecs?
  • Audio and Video Codecs
  • Evaluate the Effects of Encryption on Codecs
  • Call Admission Control
  • Configure Regions and Locations

Module 6: Dial Plans and Endpoint Addressing

  • Introduction to Dial Plan
  • Dial Plan Components and Their Functions
  • EndPoint Addressing
  • Cisco Unified Communications Manager
    • Call Routing
    • Call-Routing Logic
  • Address Methods and Digit Analysis
  • Variable-Length Patterns, Overlapping Patterns, and Urgent Priority

Module 7: Implement MGCP Gateways

  • What are MGCP Gateways?
  • MGCP Gateway Implementation
  • Path Selection
  • Route Groups
  • Route Lists and Patterns
  • Digit Manipulation

Module 8: Implement Voice Gateways

  • Dial Peers
  • Digit Manipulation Features on Cisco IOS Gateways
  • Codec and DTMP-Relay Selection on Cisco IOS Gateways

Module 9: Configure Calling Privileges

  • Calling Privileges Introduction
  • Partitions and CSSs
  • Considerations of Partition and CSS
  • Time-of-Day Routing
  • Client Matter Codes and Forced Authorisation Codes

Module 10: Toll Fraud Prevention Implementation

  • Introduction to Toll Fraud Prevention
  • Cisco Unified Communications Manager CoS for Toll Fraud Prevention

Module 11: Globalised Call Routing Implementation

  • Multisite Dial Plans
  • Globalised Call Routing
    • Introduction
    • Number Formats
  • Globalisation of Localised Call Ingress
  • Localisation During Call Egress

Module 12: Implement and Troubleshoot Media Resources

  • Media Resources Overview
  • Media Resource Selection and Access Control
  • Annunciator Feature
  • Unicast and Multicast MOH Characteristics
  • Audio and Video Conference Bridge
    • Devices
    • Integration Options
  • MTP and Transcoder
    • Devices
    • Requirements

Module 13: Cisco Instant Messaging and Presence

  • Cisco IM and Presence Features and Architecture
  • Compare the Protocols XMPP and SIMPLE SIP
  • Clustering
  • Cisco Unified Communications IM and Presence Components and Communication Flows

Module 14: Enable Cisco Jabber

  • Deployment Modes
  • Operational Modes

Module 15: Configure Cisco Unity Connection Integration

  • Introduction to Cisco Unity Connection Integration
  • SIP Integration
  • Typical Integration Mistakes
  • Integration Considerations

Module 16: Configure Cisco Unity Connection Call Handlers

  • What is Call Handler?
  • System Call Handler
  • Caller Input
  • Operator Call Handler
  • Goodbye Call Handler
  • Directory Handler
  • Interview Handler

Module 17: Collaboration Edge Architecture

  • Collaboration Edge (Expressway -C, -E)
  • Supported Services for B2B Collaboration
  • Mobile and Remote Access
  • Service Discovery
  • Explore Expressway Settings for MRA
  • Cisco Unified Border Element (CUBE)

Module 18: Quality Issues Analysis in Converged Networks

  • Converged Networks
  • Available Bandwidth
  • Network Delay Components
  • End-to-End Delay Calculations
  • Jitter
  • Packet Loss

Module 19: QoS and QoS Models

  • What is QoS?
  • Network Traffic Identification
  • Categorise Network Traffic into Classes
  • Policies
  • QoS Mechanisms and Models
  • DSCP Encoding
  • Expedited Forwarding and Assured Forwarding
  • Class Selector

Module 20: Implement Classification and Marking

  • Classification and Marking Introduction
  • Classification and Marking at the Network and Data Link Layers
  • QoS Service Class
  • Cisco Marking Recommendations
  • QoS Markings in a SIP Call Flow
  • MQC Classification and Marking Options

Module 21: Configure Classification and Marking on Cisco Catalyst Switches

  • Introduction to Campus Classification and Marking
  • QoS Trust Boundaries
  • Ingress QoS Models
  • QoS Marking and Table Maps
  • Internals DSCP

Labs

  • Configure IP Network Protocols
  • Configure and Troubleshoot Collaboration Endpoints
  • Troubleshoot Calling Issues
  • Configure and Troubleshoot LDAP Integration
  • Deploy an IP Phone Through Auto and Manual Registration
  • Configure Self-Provisioning
  • Configure Batch Provisioning
  • Cisco VoIP Bandwidth Calculator
  • Configure Regions and Locations
  • Implement Endpoint Addressing and Call Routing
  • Implement PSTN Calling Using MGCP Gateways
  • Configure and Troubleshoot Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI)
  • Examine Cisco IOS Gateway Inbound and Outbound Dial-Peer Functions
  • Implement and Troubleshoot Digit Manipulation on a Cisco IOS Gateway
  • Configure Calling Privileges
  • Implement Toll Fraud Prevention on Cisco Unified Communications Manager
  • Implement Globalised Call Routing
  • Deploy an On-Premise Cisco Jabber Client for Windows
  • Configure the Integration Between Unity Connection and Cisco UCM
  • Manage Unity Connection Users
  • EAI: Configure QoS

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Who Should Attend this Implementing and Operating Cisco Collaboration Core Technologies Training?

This course is designed for IT professionals, Network Engineers, and individuals who want to gain expertise in implementing and managing Cisco collaboration solutions. This Cisco CLCOR Course is beneficial for various professionals including:

  • Network Engineers
  • Unified Communications (UC) Engineers
  • Voice and Video Engineers
  • Telephony Administrators
  • Unified Communications Managers
  • Network Architects
  • VoIP Technicians
  • Telecom Engineers

Prerequisites for the Implementing and Operating Cisco Collaboration Core Technologies Training Course

There are no formal prerequisites required for attending Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) Training. But what you are advised to know before you attend this training are: 

  • Knowledge of the basic computer networking terminologies such as LANs, WANs, switching and routing
  • Fundamentals of digital interfaces, Public Switched Telephone Networks (PSTNs) and Voice over IP (VoIP)
  • Basic understanding of converged voice and data network as well as Cisco Unified Communications Manager implementation

Implementing and Operating Cisco Collaboration Core Technologies Training Course Overview

Implementing and Operating Cisco Collaboration Core Technologies Training provides instruction on configuring and managing Cisco collaboration systems. It covers call control, endpoints, and essential collaboration features for reliable enterprise communication.

This training enables delegates to strengthen unified communications expertise and operational capability. Delegates develop practical skills in configuration, optimisation, and troubleshooting to maintain stable collaboration environments.

This 2-Day course offered by The Knowledge Academy equips delegates to apply Cisco collaboration technologies confidently in enterprise settings. Delegates gain focused, hands-on knowledge to manage and support communication infrastructure effectively.

Implementing and Operating Cisco Collaboration Core Technologies Training Course Objectives

  • To configure calling privileges in Cisco Unified Communications Manager 
  • To compare IP phone signalling protocols of Session Initiation Protocol (SIP) 
  • To integrate and troubleshoot Cisco unified communications manager 
  • To implement public switched telephone network access using MGCP 
  • To configure and troubleshoot Cisco unity connection call handlers 
  • To transform analogue voice into digital streams using codecs 

After attending this Cisco Training, delegates will be able to implement dial plans and call routing in Cisco Unified Communications Manager. They will also be able to work from outside the company using Mobile Remote Access (MRA) endpoints. 

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What’s Included in this Implementing and Operating Cisco Collaboration Core Technologies Training?

  • World-Class Training Sessions from Experienced Instructors
  • Implementing and Operating Cisco Collaboration Core Technologies Certificate
  • Digital Delegate Pack

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Online Instructor-led (3 days)

Online Self-paced (24 hours)

Cisco Identity Services Engine Training Course Outline

Module 1: Introducing Cisco ISE Architecture and Deployment

  • How to Configure Personas?
  • Describe Deployment Options
  • Describe Hardware and Virtual Machine Performance Specifications
  • Describe Zero-Touch Provisioning

Module 2: Cisco ISE Policy Enforcement

  • Configure Native AD and LDAP
  • Describe Identity Store Options
    • LDAP
    • AD
    • PKI
    • Multifactor Authentication
    • Local
    • SAML IDP
    • Rest ID
  • Configure Wireless Network Access Using 802.1X
  • Configure Wired Network Access Using 802.1X and IBNS 2.0
    • Monitor Mode
    • Low Impact
    • Closed Mode
  • Implement MAB
  • Configure Cisco TrustSec
  • Configure Policies Including Authentication and Authorisation Profiles

Module 3: Web Auth and Guest Services

  • Configure Web Authentication
  • Configure Guest Access Services
  • Configure Sponsor and Guest Portals

Module 4: Cisco Profiler

  • Implement Profiler Services
  • Implement Probes
  • Implement CoA
  • Configure Endpoint Identity Management

Module 5: Cisco ISE BYOD

  • Describe Cisco BYOD Functionality
    • Use Cases and Requirements
    • Solution Components
    • BYOD Flow
  • Configure BYOD Device On-Boarding Using Internal CA with Cisco Switches and Cisco Wireless LAN Controllers
  • Configure Certificates for BYOD
  • Configure Block List/Allow List

Module 6: Cisco ISE Endpoint Compliance

  • Describe Endpoint Compliance, Posture Services, and Client Provisioning
  • Configure Posture Conditions and Policy, and Client Provisioning
  • Configure the Compliance Module
  • Configure Posture Agents and Operational Modes
  • Describe Supplicant, Supplicant Options, Authenticator, and Server

Module 7: Network Access Device Administration

  • Compare AAA Protocols
  • Configure TACACS+ Device Administration and Command Authorisation

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Who Should Attend this Cisco Identity Services Engine Training?

This Cisco Training is ideal for professionals looking to secure enterprise networks by managing user access and enforcing security policies using Cisco Identity Services Engine (ISE).

You should attend this Cisco ISE Training Course if you are:

  • Network Security Engineer: Implementing identity-based network access controls
  • IT Administrator: Managing user and device authentication with Cisco ISE
  • Cybersecurity Specialist: Enforcing security policies across wired and wireless networks
  • Systems Engineer: Integrating Cisco ISE with enterprise infrastructure and services
  • Technical Consultant: Designing and deploying Cisco ISE solutions for clients
  • Aspiring Network Security Professional: Gaining practical skills in access control and network visibility

Prerequisites of the Cisco Identity Services Engine Training

There are no formal prerequisites for this Cisco ISE Training Course. However, it is recommended that learners have:

  • Basic understanding of Cisco IOS® CLI for wired and wireless devices
  • Familiarity with Cisco AnyConnect® Secure Mobility Client
  • Working knowledge of Microsoft Windows operating systems
  • Awareness of 802.1X concepts

Cisco Identity Services Engine Training Overview

Cisco ISE Training introduces delegates to identity-based access control and Zero Trust security principles. It explains how Cisco Identity Services Engine secures users and devices while maintaining visibility and control across enterprise networks.

This training supports IT and security professionals managing complex access environments. It builds the ability to manage BYOD securely, streamline access control, and integrate TACACS+ for centralised policy enforcement.

This 3-Day course offered by The Knowledge Academy enables delegates to apply Cisco ISE concepts with confidence. Through focused learning and practical activities, delegates gain the skills to secure modern enterprise networks effectively.

Cisco Identity Services Engine Training Course Objectives

  • To implement identity and policy control using Cisco ISE
  • To configure device administration and access policies
  • To integrate ISE with Active Directory and certificate services
  • To enhance network visibility, profiling, and endpoint compliance

After completing this Cisco ISE Training, learners will be equipped to deploy secure access policies, manage identity-based authentication, and enforce compliance across enterprise networks. This Cisco ISE Certification course empowers them to strengthen Zero Trust strategies and enhance their efficiency in network security and access control roles.

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What’s Included in this Cisco Identity Services Engine Training?

  • World-Class Training Sessions from Experienced Instructors
  • Cisco Identity Services Engine Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Cisco Certified Technician Supporting Cisco Data Centre System Devices Training Course Outline

Module 1: Data Centre Basics

  • What is a Data Centre?
  • Describe Cloud Computing
  • Virtualisation
  • Pcie Ssds And Nvme
  • Raid Storage
  • Differentiate Between These Layer 2 Technologies
  • SAN Technology (SAN Network Type)
  • SAN Cabling
  • UTP And Connectors
  • Fiber and Connectors
  • Twinaxial And Connectors
  • SFP And QSFP Transceivers

Module 2: Cisco Equipment and Related Hardware

  • Cisco Unified Computing System (UCS) Components
  • Cisco UCS B-Series Blade Servers Components and Chassis Layout
  • Cisco Systems
  • Cisco UCS C-Series Rack Mount Servers Components and Chassis Layout
  • Cisco UCS Fabric Interconnects and Fabric Extenders
  • Identify the Cisco UCS LED and Chassis Layout
  • Cisco UCS Network Adapters and Expansion Modules
  • Cisco UCS S-Series Storage Servers Components and Chassis Layout
  • Cisco UCS E-Series Servers Components and Chassis Layout

Module 3: Cisco UCS and Cisco NX-OS Software Operation 

  • Cisco Integrated Management Controller (CIMC)
  • Features and Functionality of Cisco UCS Manager
  • Different Command Modes for Cisco NX-OS Software
  • Current Mode of the Device
  • Verify the Device Configuration
  • Identify a Configuration File from a Cisco Device
  • Using the Device File Systems, Directories, and Files

Module 4: Service-Related Information

  • Use the Hardware Tools Needed for Repair
  • Perform Installation Process Steps and Expected Outcomes
  • Perform Initial Setup Tasks
  • Service Restoration Verification
  • Firmware Automatic Synchronisation
  • Troubleshoot Cisco UCS Servers

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Who Should Attend this Cisco Certified Technician Supporting Cisco Data Centre System Devices Training Course?

The Cisco Certified Technician Supporting Cisco Data Centre System Devices Training Course is designed for technical professionals and Network Technicians interested in gaining the skills required to support and troubleshoot Cisco data centre system devices. This course is beneficial for various professionals including:

  • Network Technicians
  • Data Center Technicians
  • Technical Support Specialists
  • Field Engineers
  • Server Technicians
  • Data Center Operators
  • Network Operations Center (NOC) Technicians
  • Network Maintenance Personnel

Prerequisites for the Cisco Certified Technician Supporting Cisco Data Centre System Devices Training Course

There are no formal prerequisites to attend this Cisco Certified Technician Supporting Cisco Data Centre System Devices Training Course.

Cisco Certified Technician Supporting Cisco Data Centre System Devices Training Course Overview

The data centre is physical facility organisations use to house their critical applications and data. Cisco Certified Technicians diagnose, restore, repair, and replace essential Cisco networking and system devices at customer sites. This training session aims to illustrate the proper procedures for diagnosing and resolving common issues to improve the effectiveness of field support engineers and speed time-to-resolution.

This training will enable delegates to master the skills needed for onsite support and maintenance of Cisco Unified Computing Systems and servers. Individuals with abundant knowledge of Cisco cloud and solutions will quickly get high-profile designations and expand their professional network.

This 1-Day Cisco Certified Technician Supporting Cisco Data Centre System Devices Training Course equips delegates with a core understanding of Cisco data centre products and hardware components, emphasising the Cisco Unified Computing System. During this training course, they will learn how data flows in a network using the OSI and TCP/IP models and their corresponding protocols. They will also understand effective field servicing and equipment replacement and how to troubleshoot the most common issues with Cisco UCS servers.

Cisco Certified Technician Supporting Cisco Data Centre System Devices Training Course Objectives

  • To perform remedial services (HW break-fix) on Cisco data centre products
  • To identify and locate the serial number of Cisco products
  • To perform basic physical layer troubleshooting
  • To use and interpret the basic Cisco NX-OS commands
  • To recognise connection type and cable requirement
  • To complete installation process steps and expected outcomes

After attending this Cisco Training, delegates will be able to recognise Cisco Unified Computing System servers, accessories, cabling, and interfaces and comprehend Cisco UCS and NX-OS operating modes. They will also be able to connect, and service product components using the Cisco Graphical User Interface and perform remedial procedures on cisco devices.

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What’s included in this Cisco Certified Technician Supporting Cisco Data Centre System Devices Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Cisco Certified Technician Supporting Cisco Data Centre System Devices Certificate
  • Digital Delegate Pack

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Online Instructor-led (5 days)

Online Self-paced (40 hours)

CCNP Implementing and Operating Cisco Enterprise Network Core Technologies ENCOR Course Outline

Module 1: Packet Forwarding

  • Introduction
  • Network Device Communication
  • Forwarding Architectures

Module 2: Layer

  • Spanning Tree Protocol
  • Advanced STP Tuning
  • Multiple Spanning Tree Protocol
  • VLAN Trunks and EtherChannel Bundles

Module 3: Routing

  • IP Routing Essentials
  • EIGRP
  • OSPF
  • Advanced OSPF
  • OSPFv3
  • BGP
  • Advanced BGP
  • Multicast

Module 4: Services

  • QoS
  • IP Services

Module 5: Overlay

  • Overlay Tunnels
  • Generic Routing Encapsulation (GRE) Tunnels
  • GRE Packet Headers
  • GRE Tunnel Configuration
  • GRE Tunnel Verification
  • Problems with Overlay Networks
  • IPsec Fundamentals
  • IPSec Packet Headers
  • IPSec Packet Transport
  • IPSec Encryption, Hashing and Keying
  • Transform Sets
  • Internet Key Exchange
  • IKE Phase 1 Negotiation Modes
  • IKE Phase 2 Session Establishment
  • Differences Between IKEv1 and IKEv2
  • IPsec VPN Solutions
  • Configuring IPsec Site-to-Site VPN
  • Verifying Site-to-Site VPN
  • Configuring VTI over IPsec Site-to-Site Tunnel
  • Cisco Location/ID Separation Protocol (LISP)

Module 6: Wireless

  • Wireless Signals and Modulation
  • Wireless Infrastructure
  • Wireless Roaming and Location Services
  • Authenticating Wireless Clients
  • Troubleshooting Wireless Connectivity

Module 7: Architecture

  • Enterprise Network Architecture
  • Fabric Technologies
  • Network Assurance

Module 8: Security

  • Secure Network Access Control
  • Network Device Access Control and Infrastructure Security

Module 9: SDN

  • Virtualisation
  • Foundational Network Programmability Concepts
  • Introduction to Automation Tools

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Who Should Attend this CCNP Implementing and Operating Cisco Enterprise Network Core Technologies ENCOR Course?

Cisco ENCOR Training is appropriate for those professionals who intend to enhance their knowledge on networking through mastering Cisco enterprise infrastructure, security and automation systems. You should attend this CCNP Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) Course if you are: 

  • Network Engineer
  • System Engineer
  • Network Administrator
  • IT Infrastructure Professional
  • Network Consultant

Prerequisites of the CCNP Implementing and Operating Cisco Enterprise Network Core Technologies ENCOR Course

There are no formal prerequisites for attending this CCNP ENCOR Training. However, it will be beneficial for delegates to have a fundamental knowledge about Implementing Cisco enterprise networks and Python scripting, as it will assist in understanding the concept clearly.

CCNP Implementing and Operating Cisco Enterprise Network Core Technologies ENCOR Course Overview

CCNP ENCOR Training focuses on enterprise networking fundamentals. It equips delegates with the knowledge and practical skills required to configure, manage, and troubleshoot modern enterprise network infrastructures.

The training will enhance the knowledge of the delegates on routing, switching, security, wireless and automation concepts. It increases practical operational effectiveness and resilient enterprise network performance.

This 5-Day course offered by The Knowledge Academy enables delegates to apply enterprise networking principles in real-world environments. Delegates gain practical competence to implement and optimise Cisco enterprise network solutions effectively.

CCNP Implementing and Operating Cisco Enterprise Network Core Technologies ENCOR Course Objectives

  • To design and troubleshoot hierarchical enterprise network architectures
  • To configure and verify Layer 2 technologies including VLANs and EtherChannel
  • To implement and optimise routing protocols such as OSPF, EIGRP, and BGP
  • To manage wireless infrastructure and authenticate clients securely
  • To apply network security controls including ACLs, AAA, and device hardening
  • To implement virtualisation and overlay technologies like GRE and VPN
  • To use automation tools and scripting for network configuration and monitoring
  • To understand multicast protocols and apply QoS in enterprise environments

Once the CCNP ENCOR Training Course is completed, the delegates will be ready to attend the CCNP ENCOR exam and be awarded with a Cisco Certified Network Professional (Enterprise) certification, enhancing their credibility as well as their career prospects in the advanced networking roles.

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What’s Included in this CCNP Implementing and Operating Cisco Enterprise Network Core Technologies ENCOR Course?

  • World-Class Training Sessions from Experienced Instructors
  • CCNP Implementing and Operating Cisco Enterprise Network Core Technologies ENCOR Certificate
  • Digital Delegate Pack

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Online Instructor-led (2 days)

Online Self-paced (16 hours)

Developing Applications and Automating Workflows Using Cisco Core Platforms (DEVASC) Training Course Outline

Module 1: Modern Software Development

  • Rise of APIs in Software Design
  • API Data Formats
  • Serialisation and Deserialisation of Data
  • Collaborative Software Development
  • Version Control with GIT
  • Branching with GIT

Module 2: Software Development Process

  • Software Development Methodologies
  • Test-Driven Development
  • Code Review

Module 3: Designing Software

  • Modular Software Design
  • Modular Design Benefits
  • Architecture and Design Patterns
  • MVC Architecture Pattern
  • Observer Design Pattern

Module 4: Introducing Network-Based APIs

  • HTTP Protocol Overview
  • HTTP Protocol Applied to Web-Based APIs
  • HTTP Content Negotiation
  • RPC-Style APIs
  • REST-Style APIs
  • Postman for REST API Consumption
  • Advanced Postman
  • Consuming Notification Events Using Webhooks

Module 5: Consuming REST-Based APIs

  • Common API Constraints
  • API Authentication Mechanisms
  • Using HTTP Authentication
  • Leveraging HTTPS for Security
  • Handling Secrets for API Consumption

Module 6: Employing Programmability on Cisco Platforms

  • Automating Cisco Network Operations
  • Cisco IOS XE Device-Level APIs
  • Cisco NX-OS Device-Level APIs
  • Cisco Controller APIs
  • Automating Cisco Webex Teams Operations
  • DevNet Developer Resources

Module 7: Introducing Cisco Platforms

  • Cisco Network Management Platforms
  • Cisco Compute Management Platforms
  • Cisco Collaboration Platforms
  • Cisco Security Platforms
  • Cisco Network Management Platforms in Cloud

Module 8: IP Networks

  • Basic Networking Concepts
  • MAC Addresses and VLANs
  • Network Routes and Routing
  • Transport Layer and Packet Delivery
  • Network Device Planes

Module 9: Relating Network and Applications

  • Standard IP Network Services
  • Network Address Translation
  • Common Protocols
  • Application Connectivity Issues
  • Tools for Troubleshooting Connectivity Issues
  • Impact of Network Constraints on Applications

Module 10: Employing Model-Driven Programmability

  • Model-Driven Programmability Stack
  • Network Automation and NETCONF
  • YANG Models
  • Utilising Data Models with RESTCONF Protocol
  • Using Python Scripts and Cisco SDKs
  • Model-Driven Programmability in a Cisco Environment

Module 11: Deploying Applications

  • Application Deployment Types and Models
  • Edge Computing Overview
  • DevOps Practices and Principles
  • Components of a CI-CD Pipeline
  • Essential Bash Commands for Development and Operations

Module 12: Testing and Securing Applications

  • Software Test Types
  • Verifying Code Behaviour with Unit Tests
  • Dockerfile Composition
  • Using Docker in a Local Developer Environment
  • Application Security
  • Securing and Scaling Application Ingress Traffic
  • Network Simulation and Test Tools

Module 13: Automating Infrastructure

  • SDN and Intent-Based Networking
  • Infrastructure as Code
  • System Management with Ansible
  • Infrastructure Automation with Ansible Playbooks
  • CI/CD Pipelines for Infrastructure Automation

Lab

  • Parse API Data Formats with Python
  • Use Git for Version Control
  • Identify Software Architecture and Design Patterns on a Diagram
  • Implement Singleton Pattern and Abstraction-Based Method
  • Inspect HTTP Protocol Messages
  • Use Postman
  • Troubleshoot an HTTP Error Response
  • Utilise APIs with Python
  • Use the Cisco Controller APIs
  • Use the Cisco Webex Teams™ Collaboration API
  • Interpret a Basic Network Topology Diagram
  • Identify the Cause of Application Connectivity Issues
  • Perform Basic Network Configuration (NETCONF) Operations
  • Use Cisco Software Development Kit (SDK) and Python for Automation Scripting
  • Utilise Bash Commands for Local Development
  • Construct Infrastructure Automation Workflow and Python Unit Test
  • Interpret a Dockerfile
  • Utilise Docker Commands to Manage Local Developer Environment
  • Exploit Insufficient Parameter Sanitisation

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Who Should Attend this Developing Applications and Automating Workflows Using Cisco Core Platforms (DEVASC) Training Course?

The Developing Applications and Automating Workflows Using Cisco Core Platforms (DEVASC) Training Course is designed for Software Developers and Network Engineers who want to gain expertise in developing applications and automating workflows using Cisco Core platforms. This course is beneficial for various professionals including:

  • DevOps Engineers
  • Network Automation Specialists
  • Cloud Engineers
  • Automation Professionals
  • Technical Support Engineers
  • Pre-sales Engineers
  • Cloud Solution Architects

Prerequisites for the Developing Applications and Automating Workflows Using Cisco Core Platforms (DEVASC) Training Course

There are no formal prerequisites for the Developing Applications and Automating Workflows Using Cisco Core Platforms (DEVASC) Training. However, having basic knowledge of networking concepts, programming fundamentals such as Python, and familiarity with APIs can be beneficial for understanding the course content.

Developing Applications and Automating Workflows Using Cisco Core Platforms (DEVASC) Training Course Overview

This DEVASC Course introduces learners to application development and automation on Cisco platforms. As networks become more programmable, integrating network applications and automating workflows is essential.

Delegates gain hands-on experience with modern development tools and Cisco APIs. The course helps optimise network, security, collaboration, and computing infrastructure for scalable solutions.

This 2-Day Cisco Training from The Knowledge Academy prepares learners for the DevNet Associate certification. It bridges the gap between development and networking, supporting career growth in both fields.

DEVASC Course Objectives

  • To understand APIs and version control in software development
  • To describe software development processes and practical coding practices
  • To organise and construct modular software using structured approaches
  • To explain HTTP concepts for network-based API communication
  • To apply REST principles with HTTP-based API integration
  • To describe Cisco platforms and their core technical capabilities
  • To explore programmability features across Cisco platform offerings
  • To understand networking basics and interpret simple network topologies
  • To examine application-network interaction and troubleshooting tools used
  • To automate tasks using Python and model-driven programmability concepts
  • To identify deployment models and development pipeline components
  • To address security concerns and use containers for local testing

After completing this Cisco Training, delegates will be able to apply Representational State Transfer (REST) for integrating HTTP-based APIs. They will also be able to find the components in the development pipeline and application deployment models.

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What’s Included in this Developing Applications and Automating Workflows Using Cisco Core Platforms (DEVASC) Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Developing Applications and Automating Workflows Using Cisco Core Platforms (DEVASC) Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (2 days)

Online Self-paced (16 hours)

Implementing and Operating Cisco Data Centre Core Technologies (DCCOR) Training Course Outline

Module 1: Implementing Data Centre Switching Protocols

  • Spanning Tree Protocol
  • Port Channels Overview

Module 2: Implementing First-Hop Redundancy Protocols

  • Hot Standby Router Protocol (HSRP) Overview
  • Virtual Router Redundancy Protocol (VRRP) Overview

Module 3: Implementing Routing in Data Centre

  • Open Shortest Path First (OSPF) V2 and Open Settlement Protocol (OSP) V3
  • Border Gateway Protocol

Module 4: Implementing Multicast in Data Centre

  • IP Multicast in Data Centre Networks
  • Internet Group Management Protocol (IGMP) and Multicast Listener Discovery (MLD)

Module 5: Implementing Data Centre Overlay Protocols

  • Cisco Overlay Transport Virtualisation
  • Virtual Extensible LAN

Module 6: Implementing Network Infrastructure Security

  • User Accounts and Role Based Access Control (RBAC)
  • Authentication, Authorisation, and Accounting (AAA) and SSH on Cisco NX-OS

Module 7: Cisco Application-Centric Infrastructure

  • Cisco ACI Overview, Initialisation, and Discovery
  • Cisco ACI Management

Module 8: Cisco ACI Building Blocks and VMM Domain Integration

  • Tenant-Based Components
  • Cisco ACI Endpoints and Endpoint Groups (EPG)

Module 9: Packet Flow in Data Centre Network

  • Data Centre Traffic Flows
  • Packet Flow in Cisco Nexus Switches

Module 10: Cisco Cloud Service and Deployment Models

  • Cloud Architectures
  • Cloud Deployment Models

Module 11: Data Centre Network Infrastructure Management, Maintenance, and Operations

  • Time Synchronisation
  • Network Configuration Management

Module 12: Cisco Network Assurance

  • Need for Network Assurance
  • Cisco Streaming Telemetry Overview

Module 13: Implementing Fibre Channel Fabric

  • Fibre Channel Basics
  • Virtual Storage Area Network (VSAN) Overview

Module 14: Implementing Storage Infrastructure Services

  • Distributed Device Aliases
  • Zoning

Module 15: Implementing FCoE Unified Fabric

  • Fibre Channel over Ethernet

Module 16: Implementing Storage Infrastructure Security

  • User Accounts and RBAC
  • Authentication, Authorisation, and Accounting

Module 17: Data Centre Storage Infrastructure Maintenance and Operations

  • Time Synchronisation
  • Software Installation and Upgrade

Module 18: Cisco UCS Server Form Factors

  • Cisco UCS B-Series Blade Servers
  • Cisco UCS C-Series Rack Servers

Module 19: Implementing Cisco Unified Computing Network Connectivity

  • Cisco UCS Fabric Interconnect
  • Cisco UCS B-Series Connectivity

Module 20: Implementing Cisco Unified Computing Server Abstraction

  • Identity Abstraction
  • Service Profile Templates

Module 21: Implementing Cisco Unified Computing SAN Connectivity

  • iSCSI Overview
  • Fibre Channel Overview

Module 22: Implementing Unified Computing Security

  • User Accounts and RBAC
  • Options for Authentication

Module 23: Introducing Cisco HyperFlex Systems

  • Hyperconverged and Integrated Systems Overview
  • Cisco HyperFlex Solution

Module 24: Data Centre Unified Computing Management, Maintenance, and Operations

  • Compute Configuration Management
  • Software Updates

Module 25: Implementing Cisco Data Centre Automation and Scripting Tools

  • Cisco NX-OS Programmability
  • Scheduler Overview

Module 26: Cisco Integration with Automation and Orchestration Software Platforms

  • Cisco and Ansible Integration Overview
  • Cisco and Puppet Integration Overview

Module 27: Cisco Data Centre Automation and Orchestration Technologies

  • Power-On Auto Provisioning
  • Cisco Data Centre Network Manager Overview

Lab

  • Configure Virtual Extensible LAN (VXLAN)
  • Cisco ACI Fabric
  • Implement Cisco ACI Access Policies and Out-of-Band Management
  • Implement Cisco ACI Tenant Policies
  • Integrate Cisco ACI with VMware
  • Configure Fibre Channel
  • Configure Device Aliases
  • Configure Zoning
  • Configure NPV
  • Provision Cisco UCS Fabric Interconnect Cluster
  • Configure Server and Uplink Ports
  • Configure VLANs
  • Configure a Cisco UCS Server Profile Using Hardware Identities
  • Configure Basic Identity Pools
  • Configure a Cisco UCS Service Profile Using Pools
  • Configure an Internet Small Computer Systems Interface (iSCSI) Service Profile
  • Configure Cisco UCS Manager to Authenticate Users with Microsoft Active Directory
  • Configure Cisco Nexus Switches with Ansible
  • Program a Cisco Nexus Switch with Python
  • Automate Cisco Application-Centric Infrastructure Configuration

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Who Should Attend this Implementing and Operating Cisco Data Centre Core Technologies (DCCOR) Training Course?

This DCCOR Training is ideal for IT professionals, Network Engineers, and those seeking expertise in implementing and managing Cisco data centre core technologies. It is well suited to professionals aiming to advance their technical capabilities and career prospects, including:

  • Network Designers 
  • Network Administrators 
  • Network Engineers 
  • Systems Engineers 
  • Data Center Engineers 
  • Technical Solutions Architects 
  • Field Engineers 
  • Cisco Integrators and Partners 

Prerequisites for the Implementing and Operating Cisco Data Centre Core Technologies (DCCOR) Training Course

There are no formal prerequisites for this Implementing and Operating Cisco Data Centre Core Technologies (DCCOR) Training Course. However, prior knowledge of Ethernet, TCP/IP, SANs, Fibre Channel, Cisco Nexus and MDS products, data centre architecture, and familiarity with hypervisors such as VMware will be advantageous.

Implementing and Operating Cisco Data Centre Core Technologies (DCCOR) Training Course Overview

DCCOR Training introduces delegates to core data centre technologies, including virtualisation, automation, compute, storage, networking, and security. It explains how these components support reliable and efficient Cisco-based data centre operations.

This training builds delegates’ ability to configure, manage, and troubleshoot modern data centre environments. It strengthens technical capability, supports infrastructure efficiency, and prepares professionals for advanced roles within evolving IT ecosystems.

This 2-Day DCCOR Training offered by The Knowledge Academy enables delegates to apply data centre concepts with confidence. Through focused learning and practical activities, delegates gain the skills to work with automation, virtualisation, and infrastructure components in real-world scenarios.

DCCOR Training Course Objectives

  • To implement switching and routing protocols in the data centre environment
  • To learn about Cisco Virtual Machine Manager (VMM) domain integration
  • To get acquainted with the Cisco HyperFlex infrastructure monitoring
  • To apply security features in the data centre and Fibre Channel fabric
  • To implement SAN connectivity for Cisco Unified Computing System
  • To evaluate automation and orchestration technologies in Cisco

After attending this DCCOR Training, delegates will be able to implement network infrastructure security through user accounts and role-based access control. They will also be able to maintain and operate data centre storage infrastructure with time synchronisation.

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What’s Included in this Implementing and Operating Cisco Data Centre Core Technologies (DCCOR) Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Implementing and Operating Cisco Data Centre Core Technologies (DCCOR) Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (2 days)

Online Self-paced (16 hours)

Designing Cisco Enterprise Networks (ENSLD) Training Course Outline

Module 1: Designing EIGRP Routing

  • Scalable EIGRP Designs and Fast Convergence
  • EIGRP Autonomous Systems and Layered Designs
  • Scalable EIGRP Hub-and-Spoke and Stub Designs
  • EIGRP Convergence Features

Module 2: Designing OSPF Routing

  • OSPF Neighbour Adjacencies and LSAs
  • OSPF Scalability Issues
  • Area and Domain Summarisation
  • OSPF Full and Partial Mesh
  • OSPF Convergence

Module 3: Designing IS-IS Routing

  • Introduction to IS-IS Routing Protocol
  • IS-IS Adjacencies and Authentication
  • IS-IS and OSPF Similarities
  • IS-IS Routing Logic
  • Integrated IS-IS for IPv6

Module 4: Design Case Study Activity: Designing Enterprise Connectivity

  • Design Challenge
  • Choose the Routing Protocol
  • Backbone Area Design
  • Spoke Area Design
  • Spoke Area Design: Special Case
  • Implement OSPF Summarisation
  • RIPv2-to-OSPF Migration Steps
  • Route Redistribution
  • Disable RIPv2 After Complete Migration
  • Future Growth

Module 5: Designing BGP Routing and Redundancy

  • Identify IBGP Scalability Issues
  • BGP Route Reflector Terminology
  • BGP-Split-Horizon
  • Route Reflector Loop Prevention Mechanisms
  • Compare BGP Load Sharing Designs
  • Examine Dual and Multihomed BGP Designs

Module 6: BGP Address Families and Attributes

  • Introduction to BGP Address Families and Attributes
  • BGP Route Selection Preferences
  • BGP Communities
  • Examine a Case Study – Designing a Dual-Stack MP-BGP Environment

Module 7: Design Case Study Activity: Designing an Enterprise Network with BGP Internet Connectivity

  • Design Challenge
  • Routing Protocol
  • Autonomous System Numbers
  • BGP Sessions and Communities
  • Routing Policy
  • Internet Segment
  • Main Headquarters Multihoming
  • Default Routing

Module 8: Designing an Enterprise Campus LAN

  • Compare End-to-End and Local VLANs
  • Layer 3 Access Layer

Module 9: Designing Layer 2 Campus

  • VLANs, Trunks, and VTP
  • Spanning Tree Protocol
  • MST, POE, and EnergyWise
  • Port Aggregation Considerations
  • First-Hop Redundancy
  • Network Requirements of Applications

Module 10: Design Case Study Activity: Designing and Enterprise Campus LAN

  • Design Challenge

Module 11: Designing Layer 3 Campus

  • Benefits of Building Triangles
  • Routing Convergence
  • Routing Protocols and Summarisation
  • Default Routes, Redistribution, and Filtering
  • Examine Passive Interface, Routing Convergence, and Routing IPv4 and IPv6
  • Network Management Best Practices

Module 12: Cisco SD-Access Architecture

  • Cisco Software Defined Access Overview
  • Cisco SD-Access Node Roles
  • Fabric Enabled Wireless LAN
  • Role of Cisco SD-Access in Cisco DNA

Module 13: Cisco SD-Access Fabric Design

  • SD-Access Fabric Constructs
  • Design Requirements of Underlay Network
  • DHCP and Security Solutions for the Fabric Domain
  • Cisco SD-Access Wireless Fabric Constructs

Module 14: Cisco SD-Access Site Design Strategy and Considerations

  • Cisco SD-Access Site Reference Models
  • Cisco SD-Access Distributed Campus Considerations
  • Migration to Cisco SD-Access

Module 15: Design Case Study Activity: Designing Cisco SD-Access in the Enterprise

  • Design Challenge

Module 16: Service Provider-Managed VPNs

  • WAN Connection Decision Points
  • Describe Layer 3 MPLS VPN
  • Use Routing Protocols at the PE-CE

Module 17: Designing Enterprise-Managed VPNs

  • Enterprise-Managed VPNs Overview
  • GRE, mGRE, and IPsec
  • Dynamic VTI, GET VPN, SSL VPN, and Flex VPN
  • DMVPN
  • EIGRP DMVPN and DMVPN Scaling

Module 18: Designing WAN Resiliency

  • WAN Design Overview
  • MPLS WNA Design Models
  • Layer 2 WNA Design Models
  • VPN WAN Design Models
  • Cellular VPN Design Models
  • Remote Site Local Internet Connectivity
  • Remote-Site LAN Design
  • WAN Connectivity Case Study
  • Basic Traffic Engineering Techniques

Module 19: Design Case Study Activity: Designing Resilient Enterprise WAN

  • Design Challenge
  • Quiz the Customer
  • Select WAN Links
  • Need for an Overlay VPN
  • Create a High-Level Design

Module 20: Cisco SD-WAN Architectures

  • SDN for the WAN
  • Cisco SD-WAN Components and Functions
  • Orchestration Plane
  • Management Plane
  • Control Plane
  • Data Plane
  • SD-WAN Analytics
  • Overlay Management Protocol
  • OMP Network Terminology
  • Transport Locators
  • Fabric Operation

Module 21: Cisco SD-WAN Deployment Design Considerations

  • Controller Deployment Options and Models
  • Cisco SD-WAN
    • Cloud Deployment
    • Managed Service Provider Deployment
    • On-Premises Deployment
  • Use Enterprise CA
  • Controller Placement and Challenges
  • Cloud Controller Connections
  • On-Premise Controller Connections
  • MPLS and Internet Interconnection
  • Deployment Considerations
  • On-Premises Deployment Considerations
  • vBond On-Premises Deployment
  • Working with NAT
  • NAT Traversal Combinations
  • Zero-Touch Provisioning
  • Considerations for Hybrid Scenarios
  • Deployment Options: Pure Vs Hybrid

Module 22: Designing Cisco SD-WAN Routing and High Availability

  • Horizontal Solution Scale
  • SD-WAN Redundancy
  • Site Design
  • Path Redundancy
  • Compare an Underlay Vs Overlay Network
  • SD-WAN
    • Branch Connectivity
    • Privacy and Integrity
    • Secure Segmentation
    • Security Features
    • Security Use Cases

Module 23: Design Case Study Activity: Designing Resilient Enterprise Cisco SD-WAN

  • Design Challenge

Module 24: QoS

  • IntServ vs DiffServ
  • Classification and Marking Tools
  • Policers and Shapers
  • Queuing Tools
  • RFC 4594 QoS Recommendations

Module 25: Designing Cisco Enterprise Networks

  • Need for Campus QoS
  • Classification, Marking, and Policing QoS Model
  • Need for QoS in WAN and Branch
  • Need for QoS in IPsec VPN
  • DMVPN QoS Considerations
  • SD-WAN
    • Forwarding
    • QoS Operation
  • vEdge Queuing

Module 26: Design Case Study Activity: Designing QoS in an Enterprise Network

  • Design Challenge
  • Traffic Inspection
  • QoS model
  • Trust Boundaries
  • Queueing Mechanisms
  • Scavenger Traffic
  • MPLS DiffServ Tunnelling
  • QoS Design for an Enterprise Network

Module 27: Multicast with PIM-SM

  • How IP Multicast Works?
  • Multicast Groups
  • SD-WNA Multicast Application Support
  • Functions of a Multicast Network
  • Multicast Protocols
  • Multicast Forwarding and RPF Check
  • Multicast Protocol Basics
  • Multicast Distribution Trees Identification
  • Receiver Joins and Source Is Registered
  • PIM-SM SPT Switchover
  • Multicast Routing Table
  • Basic SSM Concepts
  • Bidirectional PIM
  • DF Election and Messages

Module 28: Designing Rendezvous Point Distribution Solutions

  • Rendezvous Point Discovery
  • Auto-RP and BSR Flooding
  • MSDP Protocol Overview

Module 29: Designing an IPv4 Address Plan

  • IPv4 Address Planning Considerations
  • Plan the IP Addressing Hierarchy
  • Create an Addressing Plan
  • Allocating More IP Addresses

Module 30: IPv6

  • IPv6 Address Planning Considerations
  • IPv6 for an Enterprise
  • IPv6 Address Allocation: Linked IPv4 Into IPv6
  • IPv6 Address Allocation: Per Location/Type
  • IPv6 Address Allocation: Per VLAN

Module 31: Deploying IPv6

  • IPv6 Phased Approach
  • Identify IPv6 Services to Deploy
  • IPv4 and IPv6 Coexistence
  • Transition Mechanisms
  • NAT64 and DNS64
  • Manual Tunnels
  • Tunnel Brokers
  • 6rd
  • DS-Lite
  • LISP
  • IPv6 Application Support
  • IPv6 Related Security

Module 32: Design Case Study Activity: Designing an Enterprise IPv6 Network

  • Design Challenge
  • Choose the IPv6 Address Space Type
  • Connect Site 1
  • Connect Site 2
  • Choose a Deployment Model
  • Address Allocation
  • Analyse Address Provisioning
  • Analyse Communication between Branches
  • Migrate Applications
  • Analyse Network Management
  • Analyse the Migration of Services
  • Enterprise IPv6 Network Design

Module 33: Introducing Network APIs and Protocols

  • Network APIs and Protocols
  • Evolution of Device Management and Programmability
  • Data Encoding Formats
  • JSON
  • XML
  • Data Models
  • Model-Driven Programmability Stack
  • REST
  • NETCONF
  • RESTCONF
  • gRPC

Module 34: YANG, NETCONF, RESTCONF, and Model-Driven Telemetry

  • YANG, NETCONF, and RESTCONF
  • Compare NETCONF and RESTCONF
  • Model-Driven Telemetry
  • Stream Telemetry Data
  • Subscription
  • Dial-In and Dial-Out Model-Driven Telemetry

Lab

  • Designing Enterprise Connectivity
  • Designing an Enterprise Network with BGP Internet Connectivity
  • Designing an Enterprise Campus LAN
  • Designing Resilient Enterprise WAN
  • Designing QoS in an Enterprise Network
  • Designing an Enterprise IPv6 Network

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Who Should Attend this Designing Cisco Enterprise Networks (ENSLD) Training?

This Cisco Training is ideal for professionals who want to design scalable, secure, and efficient enterprise network infrastructure using Cisco technologies. The following professionals will benefit from this training:

  • System Engineer
  • Network Architect
  • IT Infrastructure Manager
  • Network Administrator
  • Network Consultant
  • IT Infrastructure Engineer
  • Solutions Architect

Prerequisites for the Designing Cisco Enterprise Networks (ENSLD) Training

There are no formal prerequisites for this training. However, it is recommended that you have the following knowledge and skills before attending:

  • Basic understanding of network fundamentals
  • Implementation of LANs
  • LAN connectivity configuration.

These skills are covered in the following Cisco Learning Offerings:

  • [Implementing and Administering Cisco Solutions (CCNA)]
  • [Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR)]

Designing Cisco Enterprise Networks (ENSLD) Training Overview

Designing Cisco Enterprise Networks ENSLD Training explores advanced principles for designing scalable and secure enterprise networks. Delegates examine Layer 2 and Layer 3 architecture considerations, advanced routing concepts, and enterprise network design strategies.

This training helps delegates strengthen their ability to design reliable and high-performing network infrastructures. By developing expertise in redundancy, scalability, and flexible network solutions, delegates enhance enterprise network design capability.

This 2-Day course offered by The Knowledge Academy provides practical insight into Cisco enterprise network design practices. Delegates learn through structured examples and real scenarios to confidently design and implement enterprise-level network architectures.

Designing Cisco Enterprise Networks (ENSLD) Training Course Objectives

  • Design enterprise routing using EIGRP, OSPF, IS-IS, and BGP for scalable networks
  • Understand MP BGP address families and advanced BGP load-sharing strategies
  • Apply campus network design principles and define Layer 2 and Layer 3 boundaries
  • Design LAN architectures based on customer and enterprise network requirements
  • Implement Cisco SD Access fabric and design secure enterprise campus networks
  • Plan IPv6 addressing, transition strategies, and optimise Cisco SD-WAN deployment

Upon course completion, delegates will be able to design complex enterprise networks using Cisco technologies and protocols. They will integrate EIGRP, OSPF, IS-IS, BGP, and MP-BGP routing, implement scalable SD-WAN and SD-Access solutions, and create resilient WANs with VPNs. Learners will also apply QoS principles, multicast solutions, and IPv6 strategies, while gaining expertise in automation with YANG, NETCONF, and RESTCONF.

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What’s Included in this Designing Cisco Enterprise Networks (ENSLD) Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Designing Cisco Enterprise Networks (ENSLD) Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (2 days)

Online Self-paced (16 hours)

Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) Training Course Outline

Module 1: Key Concepts

  • Complications of NAT in a Collaboration Environment
  • Purpose of ICE, TURN, and STUN
  • Expressway Media Traversal
  • Protocol Interworking on the Expressway
    • H.323-to-SIP
    • IPv4 and IPv6
  • Expressway Licensing
    • Option Keys
    • License Consumption
  • SIP Media Encryption Mode
    • Auto
    • Force Encrypted
    • Force Unencrypted
    • Best Effort
  • Expressway Core Dial Plan Elements
    • Transforms
    • Search Rules
    • Zones
    • Regular Expressions
    • Pipes and Links
  • Key Expressway Settings
    • DNS
    • Network Interfaces
    • Certificates
    • QoS
    • Clustering
    • Network Firewall Rules
  • Expressway Backup and Restore Procedure

Module 2: Initial Expressway Configurations

  • Configure Key Expressway Settings
    • DNS
    • Network Interfaces
    • Certificates
    • QoS
    • Clustering
    • Network Firewall Rules
  • Configure Expressway Core Dial Plan Elements
    • Transforms
    • Search Rules
    • Zones
    • Regular Expressions
  • Configure Toll Fraud Prevention on Expressway Series (no custom CPL scripts)
  • Configure a Business to Business (B2B) Collaboration Solution
    • DNS Records
    • Certificates
    • Traversal Zones
    • Neighbor Zones
    • Transforms
    • Search Rules
    • SIP Trunk Integration with Cisco UCM
  • Troubleshoot a Business to Business (B2B) Collaboration Solution
    • DNS Records
    • Certificates
    • Traversal Zones
    • Neighbor Zones
    • Transforms
    • Search Rules
    • SIP Trunk Integration with Cisco UCM

Module 3: Mobile and Remote Access

  • Configure a Mobile and Remote Access (MRA) solution
    • DNS records
    • Certificates
    • Unified Communications Traversal Zones
    • Unified Communications Configuration on Expressway
    • HTTP allow list
    • SIP Trunk Security Profile on Cisco UCM
  • Troubleshoot a Mobile and Remote Access (MRA) Solution
    • DNS Records
    • Certificates
    • Unified Communications Traversal Zones
    • Unified Communications Configuration on Expressway
    • HTTP Allow List
    • SIP Trunk Security Profile on Cisco UCM

Module 4: Cisco WebEx Technologies

  • Signaling and Media Flows Used in a Cisco Webex Video Mesh Deployment
  • Configure Webex Hybrid Services
    • Calendar Service
    • Message Service
    • Video
    • Webex Edge for Devices
  • Components of a Webex Architecture
  • Administration Functions in Webex
    • User Management
    • Organisation Management
    • Site Management
  • Configure User Management Integrations
    • Directory Synchronisation
    • SSO

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Who Should Attend this Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) Training?

The Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) Training Course is designed for IT professionals and individuals interested in implementing and managing Cisco collaboration solutions that involve cloud and edge technologies. This course is beneficial for various professionals including:

  • Network Engineers
  • Unified Communications (UC) Engineers
  • Cloud Engineers
  • Collaboration Architects
  • Collaboration Solution Integrators
  • Solution Consultants
  • Network Managers

Prerequisites for the Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) Training

There are no formal prerequisites for this Cisco Training. However, it is recommended that delegates have:

  • A basic understanding of networking technologies
  • Familiarity with voice and video concepts
  • Knowledge of Cisco collaboration core technologies
  • Fundamentals of SIP and XMPP signalling protocols
  • Understanding of collaboration call control in Cisco Unified Communications Manager

Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) Training Course Overview

Cisco Technologies offer powerful cloud-neutral observability to monitor apps, secure connectivity, optimise operations, and extend private networks into diverse multi-cloud environments.

This training covers secure remote access, B2B calls, and hybrid cloud integrations with Cisco Expressway and Webex, equipping professionals to support secure, scalable collaboration.

In this 2-Day Cisco Training, delegates gain a solid understanding of Cisco cloud and edge solutions. They learn to configure and troubleshoot collaboration for B2B communication using Cisco Expressway.

Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) Training Course Objectives

  • To describe Cisco Expressway Core features and functionality within the collaboration architecture
  • To describe the additional features of Cisco Expressway Core
  • To configure and troubleshoot Cisco Unified Communications Manager and Cisco Expressway Series integration
  • To configure and troubleshoot Cisco Collaboration solutions for Business-to-Business calls
  • To describe how to secure B2B communication with Cisco Expressway Series
  • To describe the Mobile and Remote Access (MRA) feature

At the end of this Cisco Training, delegates will be able to secure B2B communication with Cisco Expressway Series and configure Cisco Webex Hybrid Services. They will also be able to configure and troubleshoot Cisco collaboration solutions for Business-to-Business.

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What’s Included in this Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (2 days)

Online Self-paced (16 hours)

Implementing Cisco Advanced Call Control and Mobility Services Training Course Outline

Module 1: Signaling and Media Protocols

  • Analysing and Troubleshooting Signaling and Media Protocols

Module 2: CME/SRST Gateway Technologies

  • Implementing Cisco Unified Communications Manager Express
  • Implementing Cisco Unified Communications Manager Supplemental Services
  • Implementing Remote Site Survivability

Module 3: Cisco Unified Border Element

  • Examining Global Dial Plan Replication
  • Configuring and Troubleshooting Cisco Unified Border Element

Module 4: Call Control and Dial Planning

  • Implementing Globalised Call Routing
  • Implementing Remote Site Survivability

Module 5: Cisco Unified CM Call Control Features

  • Implementing Call Coverage in Cisco Unified Communications Manager
  • Implementing URI Calling in Cisco Unified Communications Manager
  • Implementing Call Admission Control in Cisco Unified Communications Manager

Module 6: Mobility

  • Configuring and Troubleshooting Cisco Unified Communications Manager Device Mobility
  • Configuring and Troubleshooting Cisco Unified Communications Manager Extension Mobility
  • Configuring and Troubleshooting Cisco Unified CM Unified Mobility

Labs

  • Analyse SIP, H.323, and Media Protocols
  • Troubleshoot SIP and Media Protocols
  • Implement Cisco Unified Communications Manager Supplemental Services
  • Implement Call Hunting and Call Queueing in Cisco Unified Communications Manager
  • Configure Device Mobility
  • Troubleshoot Cisco Unified Communications Manager Device Mobility
  • Configure Cisco Unified Communications Manager Extension Mobility
  • Troubleshoot Cisco Unified Communications Manager Extension Mobility
  • Configure Cisco Unified Mobility
  • Troubleshoot Cisco Unified Mobility
  • Implement Endpoints in Cisco Unified Communications Manager Express
  • Implement Endpoint Addressing and Call Routing in Cisco Unified Communications Manager Express
  • Implement Calling Privileges in Cisco Unified Communications Manager Express
  • Implement Hunt Groups, Call Park, and Paging in Cisco United Communications Manager Express
  • Implement Globalised Call Routing
  • Implement TEHO, PSTN Backup, and CoS in a Globalised Call-Routing Deployment
  • Implement MGCP Fallback and Survivable Remote Site Telephony
  • Implement Call Admission Control
  • Implement a URI-Based Dial Plan for Multisite Deployments
  • Troubleshoot Globalised Call Routing
  • Troubleshoot Call Admission Control
  • Implement Global Dial Plan Replication
  • Implement Cisco Unified Border Element
  • Troubleshoot Cisco Unified Border Element

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Who Should Attend this Implementing Cisco Advanced Call Control and Mobility Services Training?

The Implementing Cisco Advanced Call Control and Mobility Services Training Course is designed for IT professionals and individuals interested in implementing and managing advanced call control and mobility services using Cisco technologies. This course is beneficial for various professionals, including:

  • Unified Communications (UC) Engineers
  • Collaboration Engineers
  • Voice Engineers
  • Network Administrators
  • Telephony Engineers
  • VoIP Specialists
  • Technical Support Engineers
  • Unified Communications Managers

Prerequisites for the Implementing Cisco Advanced Call Control and Mobility Services Training

No formal prerequisites are required for this Cisco Training; however, having the following knowledge and skills beforehand is recommended:

  • Basic computer and browser use, networking fundamentals, voice/video basics, and codecs
  • Understanding of Cisco IOS XE commands and Cisco Collaboration architecture
  • Ability to configure and manage Cisco Unified CM settings, endpoints, and features
  • Familiarity with SIP, H.323, and SCCP signalling protocols
  • Skills in analysing traffic patterns, QoS models, and SIP call setup/teardown
  • Knowledge of dial plan configuration, call routing, and toll fraud prevention
  • Experience implementing PSTN access via Cisco gateways and SIP dial plans
  • Ability to deploy and troubleshoot media resources within Cisco Unified CM and Cisco ISR

Implementing Cisco Advanced Call Control and Mobility Services Course Overview

Implementing Cisco Advanced Call Control and Mobility Services Training develops skills to configure and manage CUCM features like globalised call routing, SIP URI dialling, call admission control, and unified mobility for efficient, scalable collaboration.

Delegates will explore CUCM Express, SRST gateways, Cisco Unified Border Element deployments, signaling protocols, call coverage, and time-of-day routing. These skills enable the design of resilient, scalable communication solutions for modern enterprise networks.

This 2-Day Cisco Training provides hands-on training to configure, manage, and troubleshoot Cisco call control and mobility features. Learners will optimise communication systems, enhance connectivity, and ensure business continuity with confidence.

Course Objectives

  • To establish a standard numbering plan for call routing and simplify International multisite dial plans
  • To regulate traffic volume in voice communications, particularly in wireless mobile networks and VoIP
  • To configure dial plan elements within a single site, Cisco Unified CM deployment
  • To configure and troubleshoot Cisco Unified Communications Manager extension mobility
  • To consolidate communications infrastructure into a scalable, portable, and secure collaboration solution
  • To know how to migrate to SIP that works for business by controlling the pace and strategy

After attending this Cisco Training, delegates will be able to implement media gateway control protocol fallback and survivable remote site telephony in Cisco Unified Communications Manager and Cisco IOS® XE gateways. They will also be able to Implement toll fraud prevention to reduce the fraudster's ability to create a high traffic volume over a short period.

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What’s Included in this Implementing Cisco Advanced Call Control and Mobility Services Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Implementing Cisco Advanced Call Control and Mobility Services Certificate
  • Digital Delegate Pack

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Online Instructor-led (2 days)

Online Self-paced (16 hours)

Cisco Certified Technician Supporting Cisco Collaboration Devices Training Course Outline

Module 1: Collaboration Environment Overview

  • Overview of Infrastructure
  • Cisco Converged Network
  • Introducing Cisco Collaboration Technology and Solution
  • Basic Video Concepts
  • Evolution of Cisco IP Video Solutions
  • Cisco Conferencing Infrastructure
  • Cisco On-Premises, Cloud, and Hybrid Deployments
  • Cisco Webex® Product Lines and Their Components
  • Cisco Unified Communications Manager IM and Presence Service
  • Introducing Cisco Unified CM

Module 2: Cisco Collaboration Endpoints Equipment and Related Hardware

  • Cisco Webex Desktop Series Hardware Components
  • Cisco Webex Board Hardware Components
  • Cisco Webex Room Kit System Hardware Components
  • Cisco Webex Room 55 and Cisco WebEx Room 70 G2 Hardware Components
  • Cisco Webex Room Panorama Immersive System Hardware Components
  • Cisco MX and SX Quick Set and SX80 Codec
  • Cisco TelePresence® IX-5000 Hardware Components
  • Cisco Collaboration Peripherals Hardware

Module 3: Service-Related Knowledge

  • Basic IP Settings
  • Use Commands of CLI
  • Use a Terminal Emulator for a Console Connection
  • Use a Serial Connection to the CLI
  • Connect to the Web Interface
  • Use File Transfer Protocols
  • Use USB for File Transfers
  • Backup and Restore
  • CLI Commands for Hardware Status and Verification
  • Perform a Test Call
  • Find System Information by Using the Touch 10 Controller
  • Managing the Lists of Trusted Certificate Authorities (CAs)
  • Manage Software
  • Add an Option or Release Key
  • Reset Endpoint Devices
  • Change the Device Passphrase
  • Find and Edit IP Information
  • Access Device and Setup Configuration
  • Identify MAC Address Mismatch
  • Determining Endpoint Device Status
  • Special Safety Precautions
  • Hardware Replacement
  • Verifying Successful Operation
  • Content Sharing
  • Speaker Tracking
  • Snap to Whiteboard
  • Presenter Tracking

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Who should attend this Cisco Certified Technician Supporting Cisco Collaboration Devices Training Course?

The Cisco Certified Technician Supporting Cisco Collaboration Devices Training Course is designed for technical professionals, network technicians, and individuals interested in gaining the skills required to support and troubleshoot Cisco collaboration devices. This Cisco Training is beneficial for various professionals including:

  • Network Technicians
  • Technical Support Specialists
  • Telecom Technicians
  • Field Engineers
  • Voice over IP (VoIP) Technicians
  • Unified Communications (UC) Technicians
  • Network Operations Center (NOC) Technicians
  • Communication Equipment Technicians

Prerequisites for the Cisao Certified Technician Supporting Cisco Collaboration Devices Training Course

There are no formal prerequisites to attend this Cisco Certified Technician Supporting Cisco Collaboration Devices Training Course.

Cisco Certified Technician Supporting Cisco Collaboration Devices Training Course Overview

Cisco Collaboration Systems securely integrate voice, video, and other collaborative data applications into intelligent network communications solutions. Cisco Certified Technician supports and maintains Cisco collaboration endpoints and operating environments. These systems, which include IP telephony, voice messaging, rich-media conferencing, IP video broadcasting, and customer contact solutions utilise an IP network's strength, resilience, and flexibility.

This Cisco Training will enable delegates to improve proficiency in using Cisco software configuration and tools and perform basic troubleshooting and remedial services. The comprehensive knowledge and skills of managing Cisco collaboration devices and systems will help individuals get their desired job role and more career advancement opportunities working in prominent organisations.

This 2-Day Cisco Certified Technician Supporting Cisco Collaboration Devices Training Course provides delegates with the skills necessary for on-site support and maintenance of Cisco collaboration endpoints and operating environments. They will also learn Cisco converged network to accurately and efficiently send data to a remote destination.

Cisco Certified Technician Supporting Cisco Collaboration Devices Training Course Objectives

  • To know how to implement Cisco collaboration solutions
  • To recognise accurate connections and configuration
  • To understand the use of a terminal emulator for a console connection
  • To make use of the Touch 10 controller to find system information
  • To learn how to access the device and setup the configuration
  • To get familiar with the components of the Cisco Webex Room Kit System Hardware

At the end of this training course, delegates will be able to identify Cisco collaboration endpoint models, accessories, cabling, and interfaces. They will also be able to use the Cisco Command-Line Interface (CLI) to connect and service products.

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What’s Included in this Cisco Certified Technician Supporting Cisco Collaboration Devices Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Cisco Certified Technician Supporting Cisco Collaboration Devices Certificate
  • Digital Delegate Pack

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Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +44 1344 203999 or Enquire.

What are Cisco Training Courses?

Cisco Courses are globally recognised training that validates your ability to design, implement, and manage Cisco networking solutions. These courses provide structured learning paths for professionals at all levels. They cover enterprise networking, security, cloud, automation, and collaboration technologies. They also help organisations maximise their investment in Cisco Systems by ensuring staff meet industry standards.

Why is Cisco Training Important for Your Career?

Cisco Training is globally recognised, with over 4 million trained and 10 million more planned to close skills gaps worldwide.

  • 99% of organisations report that technical training play a key role in their hiring decisions.
  • 91% of employers believe CISCO Training provide a reliable indication of employee success.
  • 81% of organisations say CISCO certified professionals deliver higher quality work and greater value to their teams.

Importance of Cisco Training

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Cisco Training FAQs

Cisco is a global technology leader specialising in networking, cybersecurity, and IT infrastructure solutions. As a reputable certification provider, Cisco delivers globally recognised certifications and training programmes that help professionals build skills in networking, routing, switching, and enterprise communication technologies.

The duration of these Cisco Courses varies. Please visit our course pages for specific information.

 The prerequisites for the Cisco Courses are based on the course specifications and the target group of professionals it serves. Check the respective course page of the course that you are planning to take to know about its prerequisites.

These Cisco Courses are ideal for IT professionals, network engineers, system administrators, and students pursuing careers in networking or cybersecurity. They are also suitable for professionals seeking to validate their technical skills and advance in IT infrastructure management.

Cisco Courses build technical competence, strengthen problem‑solving skills, and provide globally recognised credentials. They prepare professionals for varied networking roles and improve job security, while training with one of the best training provider further enhances your credibility and learning experience.

Yes, Cisco Courses are highly valuable for career growth. They increase employability, validate hands‑on technical knowledge, and are respected by employers worldwide. When taken through a top training provider, these certifications can further enhance credibility, opening doors to higher‑paying roles and technical responsibilities.

As a trusted Global Training Provider, The Knowledge Academy offers 24/7 support via phone and email before, during, and after the course. Our customer support team is always available to assist you and promptly resolve any issues you may encounter throughout your Cisco learning journey.

Yes, after completing this course you will receive a certificate of completion to validate your achievement and demonstrate your proficiency in the course material.

Completing a Cisco Course can lead to a 20–30% salary increase. Cisco‑certified professionals are highly valued for their technical expertise, making them eligible for better‑paying, specialised IT roles. Training with a trusted training provider further strengthens your credibility and boosts your earning potential.

 After earning a Cisco Certification, you can pursue roles such as Network Engineer, Systems Administrator, IT Support Specialist, Network Security Analyst, or Solutions Architect across industries that rely on strong networking and cybersecurity infrastructure.

You can advance after Cisco Training by pursuing advanced certifications such as CCNP or CCIE and by building experience in areas like security, cloud networking, or automation. Learning through a training provider in in Nigeria additionally boosts your professional profile and opens more career paths.

Cisco Courses are updated regularly to align with emerging technologies, including cloud computing, network automation, and cybersecurity. The curriculum reflects evolving industry standards, ensuring learners develop relevant, up-to-date technical skills for modern IT environments.

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this Cisco Certification.

Please see our Cisco Training available in Nigeria

The Knowledge Academy is one of the Leading global training provider for Cisco Training.

The training fees for Cisco Training in Nigeria starts from $4395

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