SIAM™ Training - Malaysia

SIAM™ Training

SIAM™ is a method for coordinating with various service providers so they can work together to provide the client with excellent value. SIAM Training goes beyond theory, offering practical insights and certification to empower professionals in optimising service delivery and navigating the complexities of modern business environments effectively.

REASONS TO CHOOSE

Learn about the best practices to continuously improve service delivery with SIAM Course.
Recognise the SIAM™ roadmap for implementing SIAM™ as an organisation’s operating model
Enlighted with the ways to mitigate challenges and risks while outsourcing the SIAM™ model
Select appropriate mechanisms to address issues and improve integrator performance
Facilitate the approaches for monitoring and measuring service performance
Understand the role of a service integrator, a different feature of SIAM™

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SIAM™ Training

accredited by

Our SIAM™ Professional Training course is accredited by Exin

Duration

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

exam

SIAM™ Professional Training Exam

SIAM™ Professional Training Course Outline

Domain 1: Discovery and Strategy

Module 1: Design the Elements of SIAM Governance Framework

Interpret the Characteristics of Governance in the SIAM Ecosystem
Differentiate SIAM Governance Roles
Governance Approaches for Monitoring and Measuring Service Performance

Module 2: Analyse the Current Situation

Analyse Existing Services, Service Groupings, Service Providers, and the Marketplace
How to Assess Current Capability?
Classify the Influences for Deciding on the SIAM Model and Sourcing Approach

Module 3: Define the Key Elements of a SIAM Strategy

Interpret Strategic Drivers for SIAM
Differentiate Critical Success Factors for SIAM
Interpret the Principles and Policies for Roles and Responsibilities
Select an Appropriate SIAM Strategy
How to Gain and Maintain Buy-in to a SIAM Strategy?
Content of the Business Case and the Transition Project for SIAM

Domain 2: Plan and Build

Module 4: Design a Detailed SIAM Model

Analyse Organisation Specific Service Models and Process Models
Select an Appropriate Sourcing Approach and SIAM Structure
Detailed Roles and Responsibilities
Select a Performance Measurement and Reporting Framework
Select a Collaboration Model
Analyse Contract Considerations for SIAM

Module 5: Plan for a SIAM Implementation

Challenges for Organisational Change
Differentiate Between Approaches for Onboarding of Services and Service Providers
Appropriate Tooling Strategy and Integration Methods for a SIAM Ecosystem

Domain 3: Implement

Module 6: How Different Scenarios Can Support a SIAM Implementation?

Choose Between the Big Bang Approach and a Phased Approach based on the Benefits and Risks of these Approaches
How to Transition to the Approved SIAM Model?

Module 7: Apply Ongoing Change Management

Choose Ways to Influence Morale and Motivation

Domain 4: Run and Improve

Module 8: Operate, Assure, and Improve a SIAM Ecosystem

Analyse Structural Elements at Different Levels
Select Appropriate Mechanisms to Address Issues and Improve Provider and Integrator Performance
Apply Audit and Compliance Mechanisms

Domain 5: SIAM Practices

Module 9: Apply SIAM Practices

Apply All SIAM Practices for the:
- Discovery and Strategy Stage
- Plan and Build Stage
- Implement Stage
- Run and Improve Stage

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Who should attend this SIAM™ Professional Training?

This SIAM™ Professional Training Course is designed for individuals who require a deeper understanding of the implementation of service integration and management practices within complex multi-service provider environments. The professionals who can benefit from this course include:

Service Integration Managers
Service Delivery Managers
SIAM Project Managers
Service Architects
Change Managers

Prerequisites of the SIAM™ Professional Training Course

There are no formal prerequisites for attending this SIAM™ Professional Course.

SIAM™ Professional Training Course Overview

Service Integration and Management (SIAM™) plays a pivotal role in ensuring seamless collaboration among various service providers, thus enabling dynamic business in modern day. This course provides a comprehensive introduction to SIAM™, shedding light on its significance in enhancing service delivery and efficiency.

To stay ahead in the competitive landscape, mastering SIAM™ is crucial for professionals involved in service management and delivery. SIAM Training and Certification equips individuals with the knowledge needed to navigate complex service ecosystems, making it indispensable for IT managers, service delivery managers, and project managers.

This 2-day SIAM Course by The Knowledge Academy is designed to empower delegates with practical insights into implementing and managing Service Integration and Management. It offers a structured approach to SIAM™, enabling delegates to apply the principles learned directly to their roles, fostering better service integration and delivery.

Course Objectives

To understand the fundamental concepts of Service Integration and Management
To explore the key roles and responsibilities within a SIAM™ framework
To gain insights into effective communication and collaboration in a multi-service provider environment
To learn how to establish and maintain effective governance in SIAM™
To acquire practical skills in implementing and managing SIAM™ processes
To prepare for the SIAM™ Certification exam

Upon completion of the SIAM Training, delegates will benefit from a heightened understanding of service integration principles and the ability to implement them effectively. This SIAM Course equips professionals with the tools and knowledge to enhance service delivery, drive efficiency, and elevate their roles in the evolving landscape of service management.

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What’s included in this SIAM™ Professional Training Course?

SIAM™ Professional Examination
World-class training sessions from Experienced Instructors
SIAM™ Professional Certificate
Digital Delegate pack consisting of course notes and exercises

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SIAM™ Professional Exam Information

The SIAM™ Professional Exam assesses participants' understanding of SIAM™ principles and practices. This certification focuses on evaluating an individual's knowledge of effectively managing and integrating multiple service providers to deliver seamless and value-driven services to the organisation. The format of the exam is as follows:

Question Type: Multiple Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Mark: 65%
Duration: 1 hour 30 Minutes
Open Book/ Closed Book: Closed Book

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accredited by

Our SIAM™ Foundation Training course is accredited by Exin

Duration

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

exam

SIAM™ Foundation Training Exam

SIAM™ Foundation Training Course Outline

Domain 1: Introduction to SIAM™

Module 1: SIAM™ Fundamentals

Outline the Purpose and Value of a SIAM™ Approach
Describe Business Drivers for SIAM™

Module 2: SIAM™ Layers and Structures

Explain the SIAM™ Layers
SIAM™ Structures, Advantages and Disadvantages for a Hybrid Service Integrator

Domain 2: SIAM™ Implementation Roadmap

Module 3: SIAM™ Implementation Key Stages

Distinguish Between the Different SIAM Implementation Key Stages
Objectives, Triggers, Inputs, Activities and Outputs in the Discovery and Strategy Stage
Objectives, Triggers, Inputs, Activities and Outputs in the Plan and Build Stage
Objectives, Triggers, Inputs, Activities and Outputs in the Implement Stage
Objectives, Triggers, Inputs, Activities and Outputs in the Run and Improve Stage

Domain 3: SIAM™ Roles and Responsibilities

Module 4: SIAM™ Roles and Responsibilities

Roles and Responsibilities
SIAM™ Structural Elements

Domain 4: SIAM™ Practices

Module 5: Practices of SIAM™

People Practices of Managing Cross-Functional Teams
Process Practices of Integrating Processes Across Service Providers
Measurement Practices of Enabling and Reporting on end-to-end Services
Technology Practices of Creating a Tooling Strategy

Domain 5: Processes to Support SIAM™

Module 6: Processes in a SIAM™ Ecosystem

Function of Processes in a SIAM™ Ecosystem

Module 7: Objectives and SIAM™ Considerations of the Main Processes

Indicate What the Process Purpose is Outline the SIAM Considerations

Domain 6: SIAM™ Challenges and Risks

Module 8: Challenges, Associated Risks and Potential Mitigations

Importance of Building the Business Case, the Associated Risks and Mitigations
Importance of the Level of Control & Ownership, Associated Challenges and Mitigations
Importance of Security, the Associated Risks and Mitigations
Challenges Associated with Measuring Success and its Mitigations
Commercial Challenges, the Challenges with Legacy Contracts and their Mitigations

Domain 7: SIAM™ and Other Practices

Module 10: Other Practices

Contribution of the Following Frameworks and Standards to a SIAM™ Ecosystem

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Who should attend this SIAM™ Foundation Training Course?

This SIAM™ Foundation Course is designed for individuals who are involved in or responsible for managing the integration of multiple service providers to deliver seamless and effective services to organisations. There are a variety of professionals who can benefit from attending this course, such as:

Service Integration Managers
Service Delivery Managers
Project Managers
IT Managers
Change Managers

Prerequisites of the SIAM™ Foundation Training Course

There are no formal prerequisites to attend this SIAM™ Foundation Course. However, a basic understanding of IT Service Management terminology can be beneficial for delegates before pursuing this course.

SIAM™ Foundation Training Course Overview

Service Integration and Management (SIAM™) Foundation Training introduces delegates to the core principles of service integration, emphasising its relevance in today's complex business landscape. This course provides a foundational understanding of SIAM™ and its pivotal role in optimising service delivery across diverse service providers.

To excel in service management, mastering SIAM™ is imperative for professionals such as IT Managers, Service Delivery Managers, And Project Managers. SIAM Training and Certification empower individuals with the knowledge and skills required to navigate and succeed in multi-service provider environments, enhancing their ability to oversee integrated service delivery.

This 2-day SIAM Course by the Knowledge Academy is tailored to equip delegates with practical insights into the fundamentals of Service Integration and Management. The training covers key aspects, including roles and responsibilities, communication strategies, and governance within a SIAM™ framework, providing delegates with a comprehensive foundation for effective service integration.

Course Objectives

To grasp the fundamental concepts of Service Integration and Management
To understand the key roles and responsibilities in a SIAM™ framework
To learn effective communication and collaboration techniques in a multi-service provider setting
To gain insights into establishing and maintaining governance in SIAM™
To familiarise oneself with practical aspects of implementing and managing SIAM™ processes
To prepare for the SIAM™ Foundation Certification exam

Upon completion of the SIAM™ Foundation Training, delegates will emerge with a solid understanding of SIAM™ principles and practices. Armed with the certification, delegates will have the expertise to contribute effectively to service integration initiatives, driving operational efficiency and elevating their roles in the realm of service management.

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What’s included in this SIAM™ Foundation Training Course?

SIAM™ Foundation Examination
World-class training sessions from Experienced Instructors
SIAM™ Foundation Certificate
Digital Delegate pack consisting of course notes and exercises

More information

See dates & prices

SIAM™ Foundation Exam Information

The SIAM™ Foundation Exam assesses participants' understanding SIAM™ principles and concepts. This certification focuses on evaluating an individual's knowledge of the fundamental principles and practices of managing multiple service providers to deliver integrated and value-driven services to the organisation. The format of the exam is as follows:

Question Type: Multiple Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Mark: 65%
Duration: 1 hour
Open Book/ Closed Book: Closed Book

More information

See dates & prices

Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +60 1800812339 or Enquire.

SIAM™ Training FAQs

What is a SIAM™ Certification?

SIAM™, standing for Service Integration and Management, ensures optimised service delivery through the coordination of multiple service providers.

What skills will one acquire on completing the SIAM™ Course?

Completing the SIAM™ Course equips delegates with skills for integrating services, management practices, and coordination among various service providers.

Are there any prerequisites to take SIAM™ Training?

There are no formal prerequisites for this course. Refer the respective course pages for more specific details.

What are the benefits of SIAM™ Training?

Benefits of SIAM™ Training includes enhancing capability to manage complex service delivery environments, leading to higher service effectiveness and efficiency.

How well recognised are SIAM™ Certifications in Malaysia?

SIAM™ Certifications are highly regarded by organisations that employ multi-vendor outsourcing and integrated service management practices.

What career opportunities will open for SIAM Certification?

SIAM Certification holders can pursue careers as SIAM Managers, Service Integration Consultants, and IT Service Management Coordinators.

What topics are covered in SIAM™ Training?

SIAM™ Training encompasses SIAM Foundation, Service Integration Principles, Roles and Responsibilities, and the application of SIAM Processes.

What will the future look like for SIAM Certification holders?

The increasing adoption of multi-vendor service delivery models signifies promising opportunities for SIAM Certification holders, necessitating skilled professionals.

What is the average salary for professionals certified in SIAM™?

While salaries for SIAM™ certified professionals vary based on role and experience, their specialised skills generally command higher pay.

Does TKA provide support for candidates in SIAM™ Training Courses?

Yes, we provide 24/7 support for the courses. Our customer service will be available to assist you before and after the course, with any queries, technical issues, or additional support you may require. We are committed to ensuring your learning experience is seamless and that you have access to assistance whenever you need it.

How does SIAM™ differ from other IT Service Management frameworks such as ITIL?

SIAM™ focuses on managing and integrating services from numerous providers, whereas ITIL focuses on best practices for IT service management within an organisation.

How to interpret Strategic drivers for SIAM™?

SIAM™'s strategic drivers include enhanced service quality, cost efficiency, and effective management of multiple service providers.

How organisations benefit form SIAM™?

SIAM™ aids organisations in delivering improved service quality, enhancing customer satisfaction, and streamlining service management processes.

What are the challenges for organisational change?

Organisational change challenges include staff resistance, the complexity of integrating services, and aligning goals among different service providers.

What is the exam pattern and scoring in SIAM™ exams?

The exam will be in MCQ format with a total of 40 questions and a pass mark of 65%. Please refer to the respective course pages for specific details.

What is the duration of this course?

The duration of the SIAM Courses spans across 2 days. Please refer the respective course pages for more specific details.

Does TKA provide Corporate Training?

Yes, we provide corporate training for our courses. We offer courses tailored to your organisational needs for a smooth learning journey.

What are the best SIAM™ Training courses in Malaysia?

Please see our SIAM™ Training courses available in Malaysia

Which is the best training institute/provider of SIAM™ Training in Malaysia?

The Knowledge Academy is the Leading global training provider for SIAM™ Training.

What is the cost/training fees for SIAM™ Training in Malaysia

The training fees for SIAM™ Training in Malaysia starts from $3795.

Why we're the go to training provider for you

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

We are accredited by PeopleCert on behalf of AXELOS

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water