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PA and Secretarial Courses

  • PA & Secretarial Training in luxury nationwide venues
  • Perform your role as a PA/Secretary at at higher level
  • Courses delivered by highly experienced PA & Secretarial instructors
  • Competitive pricing and unrivalled choice of course dates
  • Includes course matrial, certificate and experienced instructor
  • Book Online or Call +60 1800812339 to speak to a Learning advisor today

Course Dates, Locations & Prices (Top) | View Course Info

Course Name Date Location Duration Price Book Online
Preparing for a PA or Secretarial role 26/05/17 Limited Seats Kuala Lumpur
1 day $1245 Book now Enquire
Preparing for a PA or Secretarial role 28/07/17 Kuala Lumpur
1 day $1625 Book now Enquire
Preparing for a PA or Secretarial role 22/09/17 Kuala Lumpur
1 day $1625 Book now Enquire
Preparing for a PA or Secretarial role 24/11/17 Limited Seats Kuala Lumpur
1 day $1245 Book now Enquire
Preparing for a PA or Secretarial role 26/01/18 Kuala Lumpur
1 day $1625 Book now Enquire
Preparing for a PA or Secretarial role 23/03/18 Kuala Lumpur
1 day $1625 Book now Enquire

Course Information (Top) | View Dates & Pricing



This one-day training course will teach you administrator skills and help you to understand the objectives of being a secretary. This course will help you to build interpersonal, planning, time management, and problem-solving skills. Preparing for a PA or Secretarial Role is also helpful for managers to recognise the scope of a Personal Assistant’s duties and their required attributes.



There are no prerequisites for this training course. You may enroll directly into this training to achieve a higher potential salary as a secretary or a personal assistant.


Who Should Attend?

The Preparing for a PA or Secretarial Role training course is suitable for:

  • Supervisory Assistants
  • Chief Executive
  • Personal Assistants
  • Private Secretaries
  • Senior Administrators
  • Office Managers


What Will You Learn?

  • To improve your administration skills in an office or organization to prepare for your role as a PA or secretary
  • An excellent understanding of becoming a good secretary or personal assistant
  • To plan and prioritise tasks to manage both yours and your manager’s  time effectively
  • Build your communication skills to interact with coworkers and clients


Course Structure:

In this one-day course, you will be able to learn different methods personal assistants and secretaries use to stay organised.


Course Objective

  • Learn about practical administrative abilities in a business
  • To increase time management skills and prioritise tasks
  • Learn different methods and styles to write several types of letters
  • Find out how to manage a filing system
  • Understand the values needed to be a qualified secretary
  • Develop your telephone skills to provide good telephone etiquette


Benefits of the Course

Candidates who attend this course will take the following advantages:

  • Acquire numerous responsibilities as a secretary or a personal assistant
  • Understand the fundamental principles, qualifications, and skills of a secretary
  • Adapt time management strategies to stop yourself from getting exhausted
  • Understand how technology has an impact on Personal Assistants and secretaries
  • Understand the importance and benefits of people management, leadership, presentation and report writing abilities
  • Manage conflict by using effective communication


Course Content:

This course contains the following topics:

Understanding the Executive Personal Assistant Role

  • Understanding objectives
  • Required attributes for PAs
  • The internet’s perception of PAs

Essential skills for Personal assistants and secretaries

  • Flexibility
  • Adaptability
  • Interactive services
  • Multitasking
  • Organizational skills
  • Effective communication
  • IT skills
  • Secretarial tactics

Work Effectively with Administrators

  • Improving your working relationship with your manager
  • Interacting with the executive team
  • Managing multiple supervisors
  • Synchronising with your boss’ work style

 Work Flow Strategies

  • Techniques to improve your work-flow
  • Time management
  • Prioritising your work
  • Email management techniques
  • Answering telephone calls

Communication skills

  • Effective communication approaches
  • Communication methods
  • Communication models
  • Non-verbal communication
  • Verbal announcement

Managing Stress

  • Introduction
  • Symptoms of stress
  • Causes of stress
  • Types of stress
  • Techniques to help eliminate stress

Project Management Processes

  • The project management process
  • Classifying risks
  • Event management
  • Required interpersonal abilities

Telephone Skills

  • Making a call
  • Responding to the telephone
  • Active listening
  • Putting callers on hold
  • Transmitting a call
  • Voice mail
  • Terminating a call

Problem Solving

  • Characteristics of a Problem  
  • Problem-solving strategies
  • Problem-solving methods
  • Barriers preventing you from solving a problem

Negotiation Strategies

  • Pre-negotiation preparation
  • Preparing your negotiation tactics
  • Styles and techniques of a good negotiator
  • Skills of a good negotiator
  • Negotiation tactics
  • Course Availability

    The spaces remaining on all courses across the website reflect the availability of the maximum printed course materials and equipment available in stock for any given event. If the spaces remaining do not appear, then there is comfortably enough lead time to provision course materials and equipment upon booking.

  • What time shall I arrive at the venue?

    Please arrive at the venue for 08:45am

  • What are the pre-requisites?

    There are no formal pre-requisites for attending this course

  • What is included on the course?

    The Knowledge Academy Courseware Book Manual Certificate Experienced Instructor Refreshments

  • Who is this course for?

    Personal Assistants new to the role, those who have experience but are looking to define their skills, career change and in need of learning a new skill, if you posses great typing skills and a good level of customer service

What's Included?
  • The Knowledge Academy Courseware Book
  • Manual
  • Certificate
  • Experienced Instructor
  • Refreshments

best-price      customer-charter

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  • Best Price Guarantee

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  • World's Largest Global Training Provider

    We offer training in the more locations than any other provider with over 1200 training locations globally.

  • Trusted by Industry Leading Brands

    We're proud of our range of high-profile clients including brands such as JP Morgan, HSBC, British Airways, BskyB, Sony, AT&T to name only a few

  • Hands-on, Expert Instructor-led Classroom Training

    All our trainers are hand-picked, highly experienced, subject matter experts, who can not only train you but also use real world and practical examples.

  • Dedicated 24/7 Support

    We are here to provide help and guidance before, during and after your training course to make sure you get the most from your training

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