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Classroom Training

At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging, and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources, and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential courses in order to suit your requirements.

Furthermore, our classroom courses are carried out in thousands of locations worldwide, making training easily accessible wherever you are. Our courses typically begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. , As our most popular form of training available, we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.

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  • Direct support from our experienced trainers throughout the course
  • Training courses available in thousands of locations globally
  • Partake in engaging and valuable activities in the classroom to boost your learning potential
  • Receive an all-encompassing learning experience

Online Training

Our online-based training courses aim to provide you with a complete training experience. Due to their flexibility, these courses are greatly suited to busy working professionals, or any individual who would prefer the convenience of an online training course.

Our Computer-Based Training (CBT) courses remove the time and cost associated with travelling to course locations. You can complete your chosen course in any location, and work at your own pace, as the learning portal can be accessed 24/7. All of our online training courses have technical and administrative support and mobile access. Furthermore, each course has been carefully designed to incorporate informative, instructive, and engaging content. In this way, online learning can guarantee a valuable and enjoyable training solution.

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  • Our flexible online courses provide you with 24/7 access
  • Take your time with 90 days from first login to complete the course
  • Enjoy an engaging and interactive learning experience
  • Courses available through our easy-to-use learning portal

In-house Training

Our In-house training option allows you to select any of our courses and receive training at a venue of your choice, by any method of your choice.

IIn-house courses deliver training to multiple employees at once, thus reducing travel expenses and providing you with the ultimate convenience and value for money. In addition, this option allows you to receive a training course that has been specifically tailored to meet your business needs, ensuring first-class quality, applicability, and value.

By choosing to bring bespoke training to the office, you can improve business performance, and make your organisation more streamlined, resourceful, and profitable. With over 25 years’ of experience, we are the market-leaders of In-house training.

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  • Reduce the costs of employees taking time away from the workplace to train
  • Streamline your business with this bespoke training solution
  • Maximise your training budget
  • Monitor your employees’ progress and ensure that they receive applicable qualifications

Virtual Training

Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment. In this environment, our expert training instructors will be able to convey information and provide you with the all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global training provider, this method of training allows us to extend our training scope to those who may not be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.

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  • Receive direct support from our experienced trainers
  • Acquire the benefits of a classroom course, without the need to travel
  • Train from the comfort of your own home using remote access
  • All virtual training courses come with technical and administrative support
Business Skills

PA and Secretarial Training

PA and Secretarial Training Courses

Minute Taking Training

 1 Days

Perfect Executive Personal Assistant Training

 1 Days

Touch Typing Training

 1 Days

Shorthand Training

 1 Days

Reception Skills

 1 Days


This one-day training course will teach you administrator skills and help you to understand the objectives of being a secretary. This course will help you to build interpersonal, planning, time management, and problem-solving skills. Preparing for a PA or Secretarial Role is also helpful for managers to recognise the scope of a Personal Assistant’s duties and their required attributes.



There are no prerequisites for this training course. You may enroll directly into this training to achieve a higher potential salary as a secretary or a personal assistant.


Who Should Attend?

The Preparing for a PA or Secretarial Role training course is suitable for:

  • Supervisory Assistants
  • Chief Executive
  • Personal Assistants
  • Private Secretaries
  • Senior Administrators
  • Office Managers


What Will You Learn?

  • To improve your administration skills in an office or organization to prepare for your role as a PA or secretary
  • An excellent understanding of becoming a good secretary or personal assistant
  • To plan and prioritise tasks to manage both yours and your manager’s  time effectively
  • Build your communication skills to interact with coworkers and clients


Course Structure:

In this one-day course, you will be able to learn different methods personal assistants and secretaries use to stay organised.


Course Objective

  • Learn about practical administrative abilities in a business
  • To increase time management skills and prioritise tasks
  • Learn different methods and styles to write several types of letters
  • Find out how to manage a filing system
  • Understand the values needed to be a qualified secretary
  • Develop your telephone skills to provide good telephone etiquette


Benefits of the Course

Candidates who attend this course will take the following advantages:

  • Acquire numerous responsibilities as a secretary or a personal assistant
  • Understand the fundamental principles, qualifications, and skills of a secretary
  • Adapt time management strategies to stop yourself from getting exhausted
  • Understand how technology has an impact on Personal Assistants and secretaries
  • Understand the importance and benefits of people management, leadership, presentation and report writing abilities
  • Manage conflict by using effective communication


Course Content:

This course contains the following topics:

Understanding the Executive Personal Assistant Role

  • Understanding objectives
  • Required attributes for PAs
  • The internet’s perception of PAs

Essential skills for Personal assistants and secretaries

  • Flexibility
  • Adaptability
  • Interactive services
  • Multitasking
  • Organizational skills
  • Effective communication
  • IT skills
  • Secretarial tactics

Work Effectively with Administrators

  • Improving your working relationship with your manager
  • Interacting with the executive team
  • Managing multiple supervisors
  • Synchronising with your boss’ work style

 Work Flow Strategies

  • Techniques to improve your work-flow
  • Time management
  • Prioritising your work
  • Email management techniques
  • Answering telephone calls

Communication skills

  • Effective communication approaches
  • Communication methods
  • Communication models
  • Non-verbal communication
  • Verbal announcement

Managing Stress

  • Introduction
  • Symptoms of stress
  • Causes of stress
  • Types of stress
  • Techniques to help eliminate stress

Project Management Processes

  • The project management process
  • Classifying risks
  • Event management
  • Required interpersonal abilities

Telephone Skills

  • Making a call
  • Responding to the telephone
  • Active listening
  • Putting callers on hold
  • Transmitting a call
  • Voice mail
  • Terminating a call

Problem Solving

  • Characteristics of a Problem  
  • Problem-solving strategies
  • Problem-solving methods
  • Barriers preventing you from solving a problem

Negotiation Strategies

  • Pre-negotiation preparation
  • Preparing your negotiation tactics
  • Styles and techniques of a good negotiator
  • Skills of a good negotiator
  • Negotiation tactics
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PA and Secretarial Training FAQs

Please arrive at the venue for 08:45am
There are no formal pre-requisites for attending this course
The Knowledge Academy Courseware Book Manual Certificate Experienced Instructor Refreshments
Personal Assistants new to the role, those who have experience but are looking to define their skills, career change and in need of learning a new skill, if you posses great typing skills and a good level of customer service

Why choose PA and Secretarial Training?

  • PA & Secretarial Training in luxury nationwide venues
  • Perform your role as a PA/Secretary at at higher level
  • Courses delivered by highly experienced PA & Secretarial instructors
  • Competitive pricing and unrivalled choice of course dates
  • Includes course matrial, certificate and experienced instructor
  • Book Online or Call +60 1800812339 to speak to a Learning advisor today

Need training delivered to you?

We can offer exceptional deals on in-house/on-site training at a location of your choosing for a number of your staff. Enquire to learn about our offers.

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Best Price in the Industry

We have the guaranteed best price for our courses in the industry

Trusted & Approved

Resources Included

Resources are included for a comprehensive learning experience

Various Delivery Methods

Flexible delivery methods are available depending on your learning style

Dates & Prices - Minute Taking Training

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Why choose Virtual?

Attend your course from the office or home
Interactive support from experienced trainers
Simple to setup and easy to use on any device

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How will you be funding your training?

Self funding

Company funding

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Some of our clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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