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Business Skills

PA and Secretarial Training

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Minute Taking Training

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 1 Days


 From $1729

Perfect Executive Personal Assistant Training

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 1 Days


 From $1729

Touch Typing Training

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 1 Days


 From $1729

Shorthand Training

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 1 Days


 From $1729

Reception Skills

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 1 Days


 From $1729

About PA and Secretarial Training


This one-day training course will teach you administrator skills and help you to understand the objectives of being a secretary. This course will help you to build interpersonal, planning, time management, and problem-solving skills. Preparing for a PA or Secretarial Role is also helpful for managers to recognise the scope of a Personal Assistant’s duties and their required attributes.



There are no prerequisites for this training course. You may enroll directly into this training to achieve a higher potential salary as a secretary or a personal assistant.


Who Should Attend?

The Preparing for a PA or Secretarial Role training course is suitable for:

  • Supervisory Assistants
  • Chief Executive
  • Personal Assistants
  • Private Secretaries
  • Senior Administrators
  • Office Managers


What Will You Learn?

  • To improve your administration skills in an office or organization to prepare for your role as a PA or secretary
  • An excellent understanding of becoming a good secretary or personal assistant
  • To plan and prioritise tasks to manage both yours and your manager’s  time effectively
  • Build your communication skills to interact with coworkers and clients


Course Structure:

In this one-day course, you will be able to learn different methods personal assistants and secretaries use to stay organised.


Course Objective

  • Learn about practical administrative abilities in a business
  • To increase time management skills and prioritise tasks
  • Learn different methods and styles to write several types of letters
  • Find out how to manage a filing system
  • Understand the values needed to be a qualified secretary
  • Develop your telephone skills to provide good telephone etiquette


Benefits of the Course

Candidates who attend this course will take the following advantages:

  • Acquire numerous responsibilities as a secretary or a personal assistant
  • Understand the fundamental principles, qualifications, and skills of a secretary
  • Adapt time management strategies to stop yourself from getting exhausted
  • Understand how technology has an impact on Personal Assistants and secretaries
  • Understand the importance and benefits of people management, leadership, presentation and report writing abilities
  • Manage conflict by using effective communication


Course Content:

This course contains the following topics:

Understanding the Executive Personal Assistant Role

  • Understanding objectives
  • Required attributes for PAs
  • The internet’s perception of PAs

Essential skills for Personal assistants and secretaries

  • Flexibility
  • Adaptability
  • Interactive services
  • Multitasking
  • Organizational skills
  • Effective communication
  • IT skills
  • Secretarial tactics

Work Effectively with Administrators

  • Improving your working relationship with your manager
  • Interacting with the executive team
  • Managing multiple supervisors
  • Synchronising with your boss’ work style

 Work Flow Strategies

  • Techniques to improve your work-flow
  • Time management
  • Prioritising your work
  • Email management techniques
  • Answering telephone calls

Communication skills

  • Effective communication approaches
  • Communication methods
  • Communication models
  • Non-verbal communication
  • Verbal announcement

Managing Stress

  • Introduction
  • Symptoms of stress
  • Causes of stress
  • Types of stress
  • Techniques to help eliminate stress

Project Management Processes

  • The project management process
  • Classifying risks
  • Event management
  • Required interpersonal abilities

Telephone Skills

  • Making a call
  • Responding to the telephone
  • Active listening
  • Putting callers on hold
  • Transmitting a call
  • Voice mail
  • Terminating a call

Problem Solving

  • Characteristics of a Problem  
  • Problem-solving strategies
  • Problem-solving methods
  • Barriers preventing you from solving a problem

Negotiation Strategies

  • Pre-negotiation preparation
  • Preparing your negotiation tactics
  • Styles and techniques of a good negotiator
  • Skills of a good negotiator
  • Negotiation tactics

Why choose PA and Secretarial Training?

  • PA & Secretarial Training in luxury nationwide venues
  • Perform your role as a PA/Secretary at at higher level
  • Courses delivered by highly experienced PA & Secretarial instructors
  • Competitive pricing and unrivalled choice of course dates
  • Includes course matrial, certificate and experienced instructor
  • Book Online or Call +60 1800812339 to speak to a Learning advisor today

Why train with us?

Best Price in the Industry

We have the guaranteed best price for our courses in the industry

Trusted & Approved

Resources Included

Resources are included for a comprehensive learning experience

Various Delivery Methods

Flexible delivery methods are available depending on your learning style

Find Dates & Prices - Minute Taking Training

Kuala Lumpur
Fri 12th Jan 18
Classroom 1 day
Kuala Lumpur
Fri 9th Mar 18
Classroom 1 day
Kuala Lumpur
Fri 11th May 18
Classroom 1 day
Kuala Lumpur
Fri 13th Jul 18
Classroom 1 day
Kuala Lumpur
Fri 14th Sep 18
Classroom 1 day
Kuala Lumpur
Fri 9th Nov 18
Classroom 1 day

PA and Secretarial Training FAQs

Please arrive at the venue for 08:45am
There are no formal pre-requisites for attending this course
The Knowledge Academy Courseware Book Manual Certificate Experienced Instructor Refreshments
Personal Assistants new to the role, those who have experience but are looking to define their skills, career change and in need of learning a new skill, if you posses great typing skills and a good level of customer service

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