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At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging, and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources, and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential courses in order to suit your requirements.

Furthermore, our classroom courses are carried out in thousands of locations worldwide, making training easily accessible wherever you are. Our courses typically begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. , As our most popular form of training available, we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.

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Our online-based training courses aim to provide you with a complete training experience. Due to their flexibility, these courses are greatly suited to busy working professionals, or any individual who would prefer the convenience of an online training course.

Our Computer-Based Training (CBT) courses remove the time and cost associated with travelling to course locations. You can complete your chosen course in any location, and work at your own pace, as the learning portal can be accessed 24/7. All of our online training courses have technical and administrative support and mobile access. Furthermore, each course has been carefully designed to incorporate informative, instructive, and engaging content. In this way, online learning can guarantee a valuable and enjoyable training solution.

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In-house courses deliver training to multiple employees at once, thus reducing travel expenses and providing you with the ultimate convenience and value for money. In addition, this option allows you to receive a training course that has been specifically tailored to meet your business needs, ensuring first-class quality, applicability, and value.

By choosing to bring bespoke training to the office, you can improve business performance, and make your organisation more streamlined, resourceful, and profitable. With over 25 years’ of experience, we are the market-leaders of In-house training.

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Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment. In this environment, our expert training instructors will be able to convey information and provide you with the all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global training provider, this method of training allows us to extend our training scope to those who may not be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.

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Data Protection & Compliance

ISO 20000 Internal Auditor

  • Includes the courseware folder and a certificate on completion 
  • ISO 20000 Internal Auditor supplied by the world's largest training company
  • Our highly experienced instructors deliver a range of ISO 20000 courses

Available delivery methods for this course:




Live Virtual

Course Information

ISO 20000 Internal Auditor Outline

This training course consists of 10 modules, which will cover the following:

Module 1: Introduction to Audit

  • Define auditing

  • Types of Audit

  • Internal

  • External

  • Criteria and Evidence

  • Conformity

  • Non-Conformity

  • Program


Module 2: Auditing Roles

  • Auditor

  • Auditee

  • Audit team

  • Plan and scope

  • Lead Auditor

  • Technical Expert


Module 3: Auditing Principles

  • Maintaining confidentiality

  • Independence

  • Evidence-based approach

  • Integrity

  • Fair presentation of the audit reports


Module 4: Roles and Responsibilities of the auditor

  • Confidentiality of information

  • Management of personnel

  • Planning and executing

  • Reporting

  • Preparation checklists

  • Scope of work

  • Conduct meetings

  • Communication at all levels of organisation


Module 5: Skills of an Internal Auditor

  • Relationship-building

  • Continuous learning

  • Diversity

  • Teamwork

  • Public Speaking

  • Partnering

  • Technical abilities


Module 6: Purpose of Internal Auditing

  • Detection

  • Protection

  • Prevention


Module 7: Audit Procedures

  • Initialise the report

  • Prepare Activity

  • Prepare plan

  • Assigning the work to the team

  • Preparing documents

  • Conduct open meeting

  • Prepare and distribute report

  • Complete the audit

  • Conduct a follow-up


Module 8: Audit Triangle

  • Question

  • Check

  • Observe


Module 9: Auditing Techniques

  • Confirmations

  • Vouching

  • Posting verification

  • Extension verification

  • Reconciliation

  • Testing

  • Analysis of Financial Statements

  • Scanning

  • Documentary examination

  • Flowcharting

  • Electronic data processing

  • Inspection

  • Observation

  • Enquiry

  • Computations

  • Management representations

  • Sampling techniques

  • Analytical reviews


Module 10: Work document approach

  • Plan service management

  • Implement service management

  • Monitoring, Measuring and Reviewing

  • Continual Improvement

  • Design and transition of services

  • Service level management

  • Service Reporting

  • Capacity Management

  • Supplier Management

  • Incident and Service Request

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ISO 20000 Internal Auditor Overview

This ISO 20000 Internal Auditor certification course aims to develop a candidate's ability to complete an internal audit that matches up to the best practise guidelines of the ISO 20000 standard. Throughout the training course, candidates will learn the full process of an internal audit from start to finish, covering planning, reporting, and taking action after the audit has been completed.


The aim of this ISO 20000 Internal Auditor training is to improve the processes within an organisation, enabling them to meet goals through, for example, the management of risk. Therefore, efficient auditing is pivotal for the success of a company, allowing for the ability to generate, implement, and maintain audit reports desirable qualities for an individual.


This ISO 20000 Internal Auditor course is the second part of the four stage ISO 20000 certification. The first part of this certification is the ISO 20000 Foundation and the ISO 20000 Internal Auditor is preceded by the ISO 20000 Lead Auditor and ISO 20000 Lead Implementer. The completion of all four parts will result in a fully competent user of the ISO 20000 standard. 

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Who should attend?

This ISO 20000 Internal Auditor certification is designed for any individual who would like to develop their skills in internal auditing. This training course would be especially beneficial for:

  • Managers (especially those in quality and production)

  • Supervisors

  • IT professionals

  • Prospective auditors

  • Individuals who would be responsible for implementing change



There are no formal prerequisites for this ISO 20000 Internal Auditor training course. However, knowledge of the ISO 20000 Foundation training would be beneficial for candidates to ensure they fully understand the content of the course. 

ISO 20000 Internal Auditor Examination

In order to complete this ISO 20000 Internal Auditor training course, candidates must pass an examination. This will take place at the end of the final day after all course content has been covered. The exam is:

  • 30 questions

  • Multiple choice

  • 40 minutes in duration

  • 50% pass mark (15/30)

  • Closed book


This ISO 20000 Internal Auditor training course includes:

  • The ISO 20000 Internal Auditor Examination

  • The Knowledge Academy ISO 20000 Internal Auditor Manual 

  • Certificate

  • Experienced Instructor 

  • Refreshments 

ISO 20000 Internal Auditor FAQs

ISO 20000 is an IT Service Management Standard that enables IT services to be cost effective, consistent, and efficient.
Yes an examination will need to be passed in order to complete this ISO 20000 Internal Auditor certification.
Yes, this ISO 20000 Internal Auditor training is the second of four courses within ISO 20000. The first course is ISO 20000 Foundation and the preceding courses are; ISO 20000 Lead Auditor and ISO 20000 Lead Implementer.
The Knowledge Academy offers ISO 20000 Internal Auditor courses in a range of locations across the UK and around the world. This makes it easy to find a training venue near you.
This ISO 20000 Internal Auditor training consists of a 2 day course.
The Knowledge Academy offer: ISO 9001, ISO 27001, ISO 14001, ISO OHSAS 18001, ISO 22301, ISO 27005, and ISO 13485.
There are no formal prerequisites for enrolling on this training course. Yet, knowledge of the ISO 20000 Foundation would be beneficial.
The course will begin at 9am and finish at 5pm. We ask that candidates arrive at the venue by 8:45 to ensure that the course can begin promptly at 9am.

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Resources Included

Resources are included for a comprehensive learning experience

Various Delivery Methods

Flexible delivery methods are available depending on your learning style

Some of our clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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