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At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging,
and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources,
and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential
courses in order to suit your requirements.
Furthermore, our classroom courses are carried out in thousands of locations worldwide, making training easily accessible wherever you are. Our courses typically begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. , As our most popular form of training available, we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.
Our online-based training courses aim to provide you with a complete training experience. Due to their
flexibility, these courses are greatly suited to busy working professionals, or any individual who would prefer the
convenience of an online training course.
Our Computer-Based Training (CBT) courses remove the time and cost associated with travelling to course locations. You can complete your chosen course in any location, and work at your own pace, as the learning portal can be accessed 24/7. All of our online training courses have technical and administrative support and mobile access. Furthermore, each course has been carefully designed to incorporate informative, instructive, and engaging content. In this way, online learning can guarantee a valuable and enjoyable training solution.
Our In-House training option allows you to select any of our courses and receive training at a venue of your choice,
by any method of your choice.
In-House courses deliver training to multiple employees at once, thus reducing travel expenses and providing you with the ultimate convenience and value for money. In addition, this option allows you to receive a training course that has been specifically tailored to meet your business needs, ensuring first-class quality, applicability, and value.
By choosing to bring bespoke training to the office, you can improve business performance, and make your organisation more streamlined, resourceful, and profitable. With over 25 years’ of experience, we are the market-leaders of In-House training.
Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment.
In this environment, our expert training instructors will be able to convey information and provide you with the
all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global
training provider, this method of training allows us to extend our training scope to those who may not
be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.
This training course consists of 10 modules, which will cover the following:
Module 1: Introduction to Audit
Types of Audit
Criteria and Evidence
Module 2: Auditing Roles
Plan and scope
Module 3: Auditing Principles
Fair presentation of the audit reports
Module 4: Roles and Responsibilities of the auditor
Confidentiality of information
Management of personnel
Planning and executing
Scope of work
Communication at all levels of organisation
Module 5: Skills of an Internal Auditor
Module 6: Purpose of Internal Auditing
Module 7: Audit Procedures
Initialise the report
Assigning the work to the team
Conduct open meeting
Prepare and distribute report
Complete the audit
Conduct a follow-up
Module 8: Audit Triangle
Module 9: Auditing Techniques
Analysis of Financial Statements
Electronic data processing
Module 10: Work document approach
Plan service management
Implement service management
Monitoring, Measuring and Reviewing
Design and transition of services
Service level management
Incident and Service Request
This ISO 20000 Internal Auditor certification course aims to develop a candidate's ability to complete an internal audit that matches up to the best practise guidelines of the ISO 20000 standard. Throughout the training course, candidates will learn the full process of an internal audit from start to finish, covering planning, reporting, and taking action after the audit has been completed.
The aim of this ISO 20000 Internal Auditor training is to improve the processes within an organisation, enabling them to meet goals through, for example, the management of risk. Therefore, efficient auditing is pivotal for the success of a company, allowing for the ability to generate, implement, and maintain audit reports desirable qualities for an individual.
This ISO 20000 Internal Auditor course is the second part of the four stage ISO 20000 certification. The first part of this certification is the ISO 20000 Foundation and the ISO 20000 Internal Auditor is preceded by the ISO 20000 Lead Auditor and ISO 20000 Lead Implementer. The completion of all four parts will result in a fully competent user of the ISO 20000 standard.
This ISO 20000 Internal Auditor certification is designed for any individual who would like to develop their skills in internal auditing. This training course would be especially beneficial for:
Managers (especially those in quality and production)
Individuals who would be responsible for implementing change
There are no formal prerequisites for this ISO 20000 Internal Auditor training course. However, knowledge of the ISO 20000 Foundation training would be beneficial for candidates to ensure they fully understand the content of the course.
In order to complete this ISO 20000 Internal Auditor training course, candidates must pass an examination. This will take place at the end of the final day after all course content has been covered. The exam is:
40 minutes in duration
50% pass mark (15/30)
This ISO 20000 Internal Auditor training course includes:
The ISO 20000 Internal Auditor Examination
The Knowledge Academy ISO 20000 Internal Auditor Manual
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell
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