Implementing And Operating Cisco Collaboration Core Technologies Training | Cisco Training in Hong Kong

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Implementing and Operating Cisco Collaboration Core Technologies Training

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The Cisco CLCOR Training in Hong Kong builds advanced knowledge of implementing and troubleshooting Cisco Collaboration Core Technologies. It focuses on call control, QoS, gateways, media resources, and network services required to support secure and scalable enterprise collaboration solutions.

Develop skills in Cisco collaboration core technologies with our Cisco CLCOR Training
Strengthen expertise in call control, SIP, and gateway configuration
Improve troubleshooting capabilities across collaboration networks

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Implementing and Operating Cisco Collaboration Core Technologies Training Overview

Course syllabus

Who it’s for

What’s included

FAQs

Implementing and Operating Cisco Collaboration Core Technologies Training Course Outline

Module 1: Cisco Collaboration Solutions Architecture

Introduction to Cisco Collaboration Solutions Architecture
Collaboration Deployment Models
Licensing
High Availability
Capacity Planning
Security Requirements
Disaster Recovery
Dial Plan
IP Network Protocols
Codecs

Module 2: Call Signalling Over IP Networks Bullet

IP Phone Initialisation
Single Site On-Cluster Calling
Troubleshoot Single Site On-Cluster Call Setup
Call Setup and Teardown Process
SIP Call Signalling for Call Setup and Teardown
Compare the Call Control Protocols
DTMF Signalling Over IP Networks

Module 3: Integrate Cisco Unified Communications Manager LDAP

LDAP in Cisco Unified Communications Manager
- Integration
- Synchronisation
- Authentication
- Attribute Mapping
- Considerations
Access Control Groups
Templates of Feature Group

Module 4: Implement Cisco Unified Communications Manager Provisioning Features

Provisioning Options
Self-Provisioning
- Prerequisites
- Components
- Authentication Modes
Batch-Provisioning Tools

Module 5: Codecs

What are Codecs?
Audio and Video Codecs
Evaluate the Effects of Encryption on Codecs
Call Admission Control
Configure Regions and Locations

Module 6: Dial Plans and Endpoint Addressing

Introduction to Dial Plan
Dial Plan Components and Their Functions
EndPoint Addressing
Cisco Unified Communications Manager
- Call Routing
- Call-Routing Logic
Address Methods and Digit Analysis
Variable-Length Patterns, Overlapping Patterns, and Urgent Priority

Module 7: Implement MGCP Gateways

What are MGCP Gateways?
MGCP Gateway Implementation
Path Selection
Route Groups
Route Lists and Patterns
Digit Manipulation

Module 8: Implement Voice Gateways

Dial Peers
Digit Manipulation Features on Cisco IOS Gateways
Codec and DTMP-Relay Selection on Cisco IOS Gateways

Module 9: Configure Calling Privileges

Calling Privileges Introduction
Partitions and CSSs
Considerations of Partition and CSS
Time-of-Day Routing
Client Matter Codes and Forced Authorisation Codes

Module 10: Toll Fraud Prevention Implementation

Introduction to Toll Fraud Prevention
Cisco Unified Communications Manager CoS for Toll Fraud Prevention

Module 11: Globalised Call Routing Implementation

Multisite Dial Plans
Globalised Call Routing
- Introduction
- Number Formats
Globalisation of Localised Call Ingress
Localisation During Call Egress

Module 12: Implement and Troubleshoot Media Resources

Media Resources Overview
Media Resource Selection and Access Control
Annunciator Feature
Unicast and Multicast MOH Characteristics
Audio and Video Conference Bridge
- Devices
- Integration Options
MTP and Transcoder
- Devices
- Requirements

Module 13: Cisco Instant Messaging and Presence

Cisco IM and Presence Features and Architecture
Compare the Protocols XMPP and SIMPLE SIP
Clustering
Cisco Unified Communications IM and Presence Components and Communication Flows

Module 14: Enable Cisco Jabber

Deployment Modes
Operational Modes

Module 15: Configure Cisco Unity Connection Integration

Introduction to Cisco Unity Connection Integration
SIP Integration
Typical Integration Mistakes
Integration Considerations

Module 16: Configure Cisco Unity Connection Call Handlers

What is Call Handler?
System Call Handler
Caller Input
Operator Call Handler
Goodbye Call Handler
Directory Handler
Interview Handler

Module 17: Collaboration Edge Architecture

Collaboration Edge (Expressway -C, -E)
Supported Services for B2B Collaboration
Mobile and Remote Access
Service Discovery
Explore Expressway Settings for MRA
Cisco Unified Border Element (CUBE)

Module 18: Quality Issues Analysis in Converged Networks

Converged Networks
Available Bandwidth
Network Delay Components
End-to-End Delay Calculations
Jitter
Packet Loss

Module 19: QoS and QoS Models

What is QoS?
Network Traffic Identification
Categorise Network Traffic into Classes
Policies
QoS Mechanisms and Models
DSCP Encoding
Expedited Forwarding and Assured Forwarding
Class Selector

Module 20: Implement Classification and Marking

Classification and Marking Introduction
Classification and Marking at the Network and Data Link Layers
QoS Service Class
Cisco Marking Recommendations
QoS Markings in a SIP Call Flow
MQC Classification and Marking Options

Module 21: Configure Classification and Marking on Cisco Catalyst Switches

Introduction to Campus Classification and Marking
QoS Trust Boundaries
Ingress QoS Models
QoS Marking and Table Maps
Internals DSCP

Labs

Configure IP Network Protocols
Configure and Troubleshoot Collaboration Endpoints
Troubleshoot Calling Issues
Configure and Troubleshoot LDAP Integration
Deploy an IP Phone Through Auto and Manual Registration
Configure Self-Provisioning
Configure Batch Provisioning
Cisco VoIP Bandwidth Calculator
Configure Regions and Locations
Implement Endpoint Addressing and Call Routing
Implement PSTN Calling Using MGCP Gateways
Configure and Troubleshoot Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI)
Examine Cisco IOS Gateway Inbound and Outbound Dial-Peer Functions
Implement and Troubleshoot Digit Manipulation on a Cisco IOS Gateway
Configure Calling Privileges
Implement Toll Fraud Prevention on Cisco Unified Communications Manager
Implement Globalised Call Routing
Deploy an On-Premise Cisco Jabber Client for Windows
Configure the Integration Between Unity Connection and Cisco UCM
Manage Unity Connection Users
EAI: Configure QoS

Who Should Attend this Implementing and Operating Cisco Collaboration Core Technologies Training?

This course is designed for IT professionals, Network Engineers, and individuals who want to gain expertise in implementing and managing Cisco collaboration solutions. This Cisco CLCOR Course is beneficial for various professionals including:

Network Engineers
Unified Communications (UC) Engineers
Voice and Video Engineers
Telephony Administrators
Unified Communications Managers
Network Architects
VoIP Technicians
Telecom Engineers

Prerequisites for the Implementing and Operating Cisco Collaboration Core Technologies Training Course

There are no formal prerequisites required for attending Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) Training. But what you are advised to know before you attend this training are:

Knowledge of the basic computer networking terminologies such as LANs, WANs, switching and routing
Fundamentals of digital interfaces, Public Switched Telephone Networks (PSTNs) and Voice over IP (VoIP)
Basic understanding of converged voice and data network as well as Cisco Unified Communications Manager implementation

Implementing and Operating Cisco Collaboration Core Technologies Training Course Overview

Implementing and Operating Cisco Collaboration Core Technologies Training provides instruction on configuring and managing Cisco collaboration systems. It covers call control, endpoints, and essential collaboration features for reliable enterprise communication.

This training enables delegates to strengthen unified communications expertise and operational capability. Delegates develop practical skills in configuration, optimisation, and troubleshooting to maintain stable collaboration environments.

This 2-Day Cisco CLCOR Training offered by The Knowledge Academy equips delegates to apply Cisco collaboration technologies confidently in enterprise settings. Delegates gain focused, hands-on knowledge to manage and support communication infrastructure effectively.

Implementing and Operating Cisco Collaboration Core Technologies Training Course Objectives

To configure calling privileges in Cisco Unified Communications Manager
To compare IP phone signalling protocols of Session Initiation Protocol (SIP)
To integrate and troubleshoot Cisco unified communications manager
To implement public switched telephone network access using MGCP
To configure and troubleshoot Cisco unity connection call handlers
To transform analogue voice into digital streams using codecs

Upon completing this Cisco CLCOR Training, delegates will learn how to implement dial plans and manage call routing in Cisco Unified Communications Manager. They will also use Mobile Remote Access endpoints to support secure remote working outside the company network. This training builds practical skills in managing Cisco communication systems effectively.

What’s Included in this Implementing and Operating Cisco Collaboration Core Technologies Training?

World-Class Training Sessions from Experienced Instructors
Implementing and Operating Cisco Collaboration Core Technologies Certificate
Digital Delegate Pack

Hands-On Labs: Included as part of our online instructor-led delivery, these labs provide real-world exercises in a simulated environment guided by expert instructors to enhance your practical skills.

Train Your Workforce

Looking for Implementing and Operating Cisco Collaboration Core Technologies Training in-house or onsite training in Hong Kong? We specialise in corporate group training and bulk bookings for organisations of all sizes in Hong Kong. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Hong Kong venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Hong Kong is an autonomous territory of the People’s Republic of China and can be located on the southern coast of China. Hong Kong has a population of around 7 million people. The education system in Hong Kong is mostly based around the English system and it is overseen by the Education Bureau and the Social Welfare Department. One of the earliest schools in Hong Kong was Li Ying College established in 1075. The education level begins with preschool education that is payable education, paid by pupil’s parents. The primary and secondary education is mandatory for every child in Hong Kong to attend from the age of 6 to 18. Higher education remains exclusive in Hong Kong and adult education is a growing sector in Hong Kong, with two non-profit school running evening courses. The University of Hong Kong was founded in 1911 and is the oldest tertiary (higher education) institution in Hong Kong and is organised into 10 academic faculties with English as the main language of instruction. The Education Bureau in Hong Kong also provides educational services for immigrant children from mainland China and other countries. Hong Kong also has 175 internal schools.

Ways to take Implementing and Operating Cisco Collaboration Core Technologies Training in Hong Kong

Online Instructor-Led Learning

Online Self-Paced Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Implementing and Operating Cisco Collaboration Core Technologies Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access Implementing and Operating Cisco Collaboration Core Technologies Training in Hong Kong delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master Implementing and Operating Cisco Collaboration Core Technologies Training with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from Implementing and Operating Cisco Collaboration Core Technologies Training industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn Implementing and Operating Cisco Collaboration Core Technologies Training through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access Implementing and Operating Cisco Collaboration Core Technologies Training resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access Implementing and Operating Cisco Collaboration Core Technologies Training in Hong Kong from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective Implementing and Operating Cisco Collaboration Core Technologies Training that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Implementing and Operating Cisco Collaboration Core Technologies Training Schedule in Hong Kong

Online Instructor-Led

Online Self-Paced

Package deals for Implementing and Operating Cisco Collaboration Core Technologies Training in Hong Kong

Our training experts have compiled a range of course packages on a variety of categories in Implementing and Operating Cisco Collaboration Core Technologies Training, to boost your career. The packages consist of the best possible qualifications with Implementing and Operating Cisco Collaboration Core Technologies Training, and allows you to purchase multiple courses at a discounted rate.

Implementing And Operating Cisco Collaboration Core Technologies Training | Cisco Training in Hong Kong FAQs

What is Cisco Collaboration Core Technologies (CLCOR)?

Cisco Collaboration Core Technologies (CLCOR) is a training focused on core collaboration solutions which includes call control, Cisco Unified Communications Manager, collaboration applications, endpoints, conferencing, and security. It helps delegates manage, troubleshoot, and support Cisco collaboration environments effectively.

What is the duration of the Cisco CLCOR Training?

This Cisco CLCOR Training takes 2-Day to complete, during which delegates participate in intensive learning sessions that cover various course topics.

What are the prerequisites for attending this training?

There are no formal prerequisites for attending this training. However, learners should have basic knowledge of networking terms, LANs, WANs, switching, routing, PSTNs, VoIP, converged voice and data networks, and Cisco Unified Communications Manager implementation.

Is this Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) Training worth it?

Yes, this training is worth it for delegates who want to improve their communication and Cisco collaboration skills. Learners build practical knowledge for managing voice, video, messaging, and remote communication systems in modern business environments.

What are the benefits of getting certified?

Getting certified helps learners validate their Cisco collaboration skills, improve professional credibility, and strengthen their career prospects. It also builds confidence in managing communication technologies such as voice, video, messaging, and remote collaboration systems.

What are the technology areas of this Cisco CLCOR Course?

The technology areas of this Cisco CLCOR course include collaboration infrastructure, call control, Cisco Unified Communications Manager, voice and video communication, conferencing, messaging, endpoints, gateways, and collaboration security. It also covers remote access concepts used to support modern communication environments.

Who should attend this Implementing and Operating Cisco Collaboration Core Technologies Course?

This Implementing and Operating Cisco Collaboration Core Technologies Course is suitable for IT professionals who want to build skills in Cisco collaboration systems. It is ideal for network engineers, collaboration engineers, voice engineers, systems engineers, and professionals working with call control, video, messaging, conferencing, and unified communications solutions.

What will I learn in this Cisco CLCOR Course?

Delegates will learn how to work with Cisco collaboration technologies, including call control, dial plans, endpoints, conferencing, messaging, and collaboration security. They will also gain practical skills to support voice, video, and remote communication systems in business environments.

Do you offer 24/7 support for the Cisco CLCOR Training?

Yes, The Knowledge Academy offers 24/7 support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.

Will I receive a certification upon completing the Cisco CLCOR Technologies Training?

Yes, after completing this Implementing and Operating Cisco Collaboration Core Technologies Certification Course, you will receive a certificate of completion to validate your achievement and demonstrate your proficiency in the course material.

How can completing this course impact my salary?

Completing this Cisco CLCOR Technologies Course can support salary growth by strengthening your Cisco collaboration and unified communications skills. It may help you qualify for better roles, promotions, or higher-paying positions in networking, voice, video, and collaboration technology, depending on your experience and job market.

What are the career prospects after completing this Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) Course?

After completing this CLCOR Course, learners can explore roles such as Collaboration Engineer, Network Engineer, Voice Engineer, and Unified Communications Engineer.

How does this Cisco CLCOR Training stay current with industry trends?

This Cisco CLCOR Training stays current with industry trends by focusing on modern collaboration technologies used in business communication. It covers areas such as unified communications, remote access, voice, video, messaging, and secure collaboration, helping learners build skills relevant to today’s connected workplaces.

Why choose The Knowledge Academy in Hong Kong over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.

What is the cost/training fees for Implementing and Operating Cisco Collaboration Core Technologies Training in Hong Kong?

The training fees for Implementing and Operating Cisco Collaboration Core Technologies Training in Hong Kong starts from HKD31495

Which is the best training institute/provider of Implementing and Operating Cisco Collaboration Core Technologies Training in Hong Kong?

The Knowledge Academy is one of the Leading global training provider for Implementing and Operating Cisco Collaboration Core Technologies Training.

What are the best Cisco Training courses in Hong Kong?

Please see our Cisco Training courses available in Hong Kong

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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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Implementing And Operating Cisco Collaboration Core Technologies Training in Hong Kong