Implementing And Operating Cisco Collaboration Core Technologies Training - Hong Kong

Implementing and Operating Cisco Collaboration Core Technologies Training Course Outline

Module 1: Cisco Collaboration Solutions Architecture

• Introduction to Cisco Collaboration Solutions Architecture
• Collaboration Deployment Models
• Licensing
• High Availability
• Capacity Planning
• Security Requirements
• Disaster Recovery
• Dial Plan
• IP Network Protocols
• Codecs

Module 2: Call Signalling Over IP Networks Bullet

• IP Phone Initialisation
• Single Site On-Cluster Calling
• Troubleshoot Single Site On-Cluster Call Setup
• Call Setup and Teardown Process
• SIP Call Signalling for Call Setup and Teardown
• Compare the Call Control Protocols
• DTMF Signalling Over IP Networks

Module 3: Integrate Cisco Unified Communications Manager LDAP

• LDAP in Cisco Unified Communications Manager
  • Integration
  • Synchronisation
  • Authentication
  • Attribute Mapping
  • Considerations
• Access Control Groups
• Templates of Feature Group

Module 4: Implement Cisco Unified Communications Manager Provisioning Features

• Provisioning Options
• Self-Provisioning
  • Prerequisites
  • Components
  • Authentication Modes
• Batch-Provisioning Tools

Module 5: Codecs

• What are Codecs?
• Audio and Video Codecs
• Evaluate the Effects of Encryption on Codecs
• Call Admission Control
• Configure Regions and Locations

Module 6: Dial Plans and Endpoint Addressing

• Introduction to Dial Plan
• Dial Plan Components and Their Functions
• EndPoint Addressing
• Cisco Unified Communications Manager
  • Call Routing
  • Call-Routing Logic
• Address Methods and Digit Analysis
• Variable-Length Patterns, Overlapping Patterns, and Urgent Priority

Module 7: Implement MGCP Gateways

• What are MGCP Gateways?
• MGCP Gateway Implementation
• Path Selection
• Route Groups
• Route Lists and Patterns
• Digit Manipulation

Module 8: Implement Voice Gateways

• Dial Peers
• Digit Manipulation Features on Cisco IOS Gateways
• Codec and DTMP-Relay Selection on Cisco IOS Gateways

Module 9: Configure Calling Privileges

• Calling Privileges Introduction
• Partitions and CSSs
• Considerations of Partition and CSS
• Time-of-Day Routing
• Client Matter Codes and Forced Authorisation Codes

Module 10: Toll Fraud Prevention Implementation

• Introduction to Toll Fraud Prevention
• Cisco Unified Communications Manager CoS for Toll Fraud Prevention

Module 11: Globalised Call Routing Implementation

• Multisite Dial Plans
• Globalised Call Routing
  • Introduction
  • Number Formats
• Globalisation of Localised Call Ingress
• Localisation During Call Egress

Module 12: Implement and Troubleshoot Media Resources

• Media Resources Overview
• Media Resource Selection and Access Control
• Annunciator Feature
• Unicast and Multicast MOH Characteristics
• Audio and Video Conference Bridge
  • Devices
  • Integration Options
• MTP and Transcoder
  • Devices
  • Requirements

Module 13: Cisco Instant Messaging and Presence

• Cisco IM and Presence Features and Architecture
• Compare the Protocols XMPP and SIMPLE SIP
• Clustering
• Cisco Unified Communications IM and Presence Components and Communication Flows

Module 14: Enable Cisco Jabber

• Deployment Modes
• Operational Modes

Module 15: Configure Cisco Unity Connection Integration

• Introduction to Cisco Unity Connection Integration
• SIP Integration
• Typical Integration Mistakes
• Integration Considerations

Module 16: Configure Cisco Unity Connection Call Handlers

• What is Call Handler?
• System Call Handler
• Caller Input
• Operator Call Handler
• Goodbye Call Handler
• Directory Handler
• Interview Handler

Module 17: Collaboration Edge Architecture

• Collaboration Edge (Expressway -C, -E)
• Supported Services for B2B Collaboration
• Mobile and Remote Access
• Service Discovery
• Explore Expressway Settings for MRA
• Cisco Unified Border Element (CUBE)

Module 18: Quality Issues Analysis in Converged Networks

• Converged Networks
• Available Bandwidth
• Network Delay Components
• End-to-End Delay Calculations
• Jitter
• Packet Loss

Module 19: QoS and QoS Models

• What is QoS?
• Network Traffic Identification
• Categorise Network Traffic into Classes
• Policies
• QoS Mechanisms and Models
• DSCP Encoding
• Expedited Forwarding and Assured Forwarding
• Class Selector

Module 20: Implement Classification and Marking

• Classification and Marking Introduction
• Classification and Marking at the Network and Data Link Layers
• QoS Service Class
• Cisco Marking Recommendations
• QoS Markings in a SIP Call Flow
• MQC Classification and Marking Options

Module 21: Configure Classification and Marking on Cisco Catalyst Switches

• Introduction to Campus Classification and Marking
• QoS Trust Boundaries
• Ingress QoS Models
• QoS Marking and Table Maps
• Internals DSCP

Labs

• Configure IP Network Protocols
• Configure and Troubleshoot Collaboration Endpoints
• Troubleshoot Calling Issues
• Configure and Troubleshoot LDAP Integration
• Deploy an IP Phone Through Auto and Manual Registration
• Configure Self-Provisioning
• Configure Batch Provisioning
• Cisco VoIP Bandwidth Calculator
• Configure Regions and Locations
• Implement Endpoint Addressing and Call Routing
• Implement PSTN Calling Using MGCP Gateways
• Configure and Troubleshoot Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI)
• Examine Cisco IOS Gateway Inbound and Outbound Dial-Peer Functions
• Implement and Troubleshoot Digit Manipulation on a Cisco IOS Gateway
• Configure Calling Privileges
• Implement Toll Fraud Prevention on Cisco Unified Communications Manager
• Implement Globalised Call Routing
• Deploy an On-Premise Cisco Jabber Client for Windows
• Configure the Integration Between Unity Connection and Cisco UCM
• Manage Unity Connection Users
• EAI: Configure QoS

Who Should Attend this Implementing and Operating Cisco Collaboration Core Technologies Training?

This course is designed for IT professionals, Network Engineers, and individuals who want to gain expertise in implementing and managing Cisco collaboration solutions. This Cisco CLCOR Course is beneficial for various professionals including:

• Network Engineers
• Unified Communications (UC) Engineers
• Voice and Video Engineers
• Telephony Administrators
• Unified Communications Managers
• Network Architects
• VoIP Technicians
• Telecom Engineers

Prerequisites for the Implementing and Operating Cisco Collaboration Core Technologies Training Course

There are no formal prerequisites required for attending Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) Training. But what you are advised to know before you attend this training are: 

• Knowledge of the basic computer networking terminologies such as LANs, WANs, switching and routing
• Fundamentals of digital interfaces, Public Switched Telephone Networks (PSTNs) and Voice over IP (VoIP)
• Basic understanding of converged voice and data network as well as Cisco Unified Communications Manager implementation

Implementing and Operating Cisco Collaboration Core Technologies Training Course Overview

Implementing and Operating Cisco Collaboration Core Technologies Training provides instruction on configuring and managing Cisco collaboration systems. It covers call control, endpoints, and essential collaboration features for reliable enterprise communication.

This training enables delegates to strengthen unified communications expertise and operational capability. Delegates develop practical skills in configuration, optimisation, and troubleshooting to maintain stable collaboration environments.

This 2-Day course offered by The Knowledge Academy equips delegates to apply Cisco collaboration technologies confidently in enterprise settings. Delegates gain focused, hands-on knowledge to manage and support communication infrastructure effectively.

Implementing and Operating Cisco Collaboration Core Technologies Training Course Objectives

• To configure calling privileges in Cisco Unified Communications Manager 
• To compare IP phone signalling protocols of Session Initiation Protocol (SIP) 
• To integrate and troubleshoot Cisco unified communications manager 
• To implement public switched telephone network access using MGCP 
• To configure and troubleshoot Cisco unity connection call handlers 
• To transform analogue voice into digital streams using codecs 

After attending this Cisco Training, delegates will be able to implement dial plans and call routing in Cisco Unified Communications Manager. They will also be able to work from outside the company using Mobile Remote Access (MRA) endpoints. 

What’s Included in this Implementing and Operating Cisco Collaboration Core Technologies Training?

• World-Class Training Sessions from Experienced Instructors
• Implementing and Operating Cisco Collaboration Core Technologies Certificate
• Digital Delegate Pack

You’ll also get access to the MyTKA Training Portal, which will be your go to hub for all your training.
Hands-On Labs: Included as part of our online instructor-led delivery, these labs provide real-world exercises in a simulated environment guided by expert instructors to enhance your practical skills.