ITIL® 5 Foundation Certification in Sarajevo

Home

Courses

ITIL® Certification Training

ITIL® 5 Foundation Certification

Sarajevo

The ITIL® 5 Foundation Certification in Sarajevo introduces delegates to modern digital product and service management using the latest evolution of the ITIL framework. It explains how organisations design, deliver, and support services through value co-creation, structured service relationships, and lifecycle-based thinking.

Learn modern ITIL concepts for digital products, services, and value creation.
Prepare confidently for the ITIL® Foundation Exam Sarajevo with world class training.
Understand the ITIL Value System with this ITIL® 5 Foundation Certification.

Dates & Prices

ITIL® 5 Foundation Certification Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

ITIL® 5 Foundation Certification Course Outline

Module 1: Key Concepts of Digital Product and Service Management

Product and Service Management
- Digital Product and Service Management
- Product, Service as a Key Concept of Digital Product and Service Management
- Digital Product, Digital Service as a Key Concept of Digital Product and Service Management
- ITIL Product and Service Lifecycle as a Key Concept of Digital Product and Service Management
Service Offerings
- Service Offering and Service Interactions
- Service Offering and Service Interactions
- Service Actions, Transfer of Goods, Access to Resources
Value Co-Creation
- Value and Value Co-Creation
- Cost and Risk
- Output and Outcome
- Understand the Difference Between Output and Outcome
- How Value Contributes to Value Co-Creation?
- How Outcomes, Costs, Risks Contribute to Value Co-Creation?

Module 2: Service Relationships

Value Co-Creation
- How Utility, Warranty, User Experience, Sustainability Contributes to Value Co-Creation?
Service Relationships

Module 3: The ITIL Value System (ITIL VS)

Components of the ITIL Value System
- Components of the ITIL Value System and their Role in an Organization: Guiding Principles, Governance, Value Chain, Management Practices, Continual Improvement
ITIL Value System (ITIL VS) and its purpose

Module 4: Governance

Governance
- Define Governance
- Enabling Nature and the Activities of Governance

Module 5: ITIL Guiding Principles

Value Co-Creation
- Explain how Feedback Contributes to Value Co-Creation
ITIL Guiding Principles

Module 6: Value Chain and ITIL Management Practices

Introduction to ITIL Product and Service Lifecycle
Purpose and Scope of ITIL Product and Service Lifecycle Activities
Value Chain
Management Practices

Module 7: Value Streams: Mapping and Management

Key Concepts of Value Stream Mapping and Management
Application of Value Streams
Purpose of Value Stream Mapping and Management

Module 8: Continual Improvement

ITIL Continual Improvement Model
List the Steps of the ITIL Continual Improvement Model
Understand the Steps of the ITIL Continual Improvement Model
Describe Continual Improvement within the ITIL Value System and its role in the Organisation

Module 9: Four Dimensions of Product and Service management

Introduction to the ITIL Four Dimensions of Product and Service Management
Internal Factors and External Factors
Introduction to AI
ITIL AI Governance

Module 10: ITIL and Other Frameworks Integration

ITIL and DevOps
ITIL and PRINCE2

Who Should Attend this ITIL® 5 Foundation Certification?

This ITIL® 5 Foundation in Sarajevo is ideal for professionals seeking a modern understanding of digital product and service management, value co-creation, and service lifecycle practices, while supporting progression along the ITIL Certification Path. It is particularly suitable for the following professionals:

IT Service Management Professionals
IT Managers
Service Delivery Managers
Service Desk Analysts
IT Support Professionals
Digital Product Managers
Service Owners
DevOps Practitioners

Prerequisites of the ITIL® 5 Foundation Certification Course

There are no formal prerequisites for this ITIL 5 Certification. It is suitable for beginners as well as professionals who want to build a foundational understanding of modern IT services and digital product management concepts.

ITIL® 5 Foundation Certification Overview

This ITIL® 5 Certification introduces delegates to modern digital product and service management practices, focusing on value co-creation, service relationships, experience management, and continual improvement.

This certification helps professionals understand how to deliver value across the service lifecycle, improve service performance, and align ITIL practices with business needs.

This 2-Day ITIL® Version 5 Foundation Certification Course in Sarajevo offered by The Knowledge Academy provides structured learning aligned with the latest ITIL framework, covering the ITIL Value System, Four Dimensions model, value streams, and emerging practices such as AI and automation.

ITIL® 5 Certification Course Objectives

To understand modern digital product and service management concepts
To learn the principles of value co-creation and service relationships
To gain knowledge of the ITIL Value System and Four Dimensions model
To understand lifecycle activities across digital products and services
To explore continual improvement, governance, and value stream management
To recognise the role of AI, automation, and DevOps

Upon completion of this ITIL® 5 Foundation Certification Training, delegates will have a clear understanding of modern digital product and service management practices and be able to apply ITIL principles. This helps in supporting value creation, service improvement, and effective service delivery, strengthening their readiness for diverse ITIL Career Opportunities.

ITIL® 5 Certification Pathway

The ITIL® Version 5 Certification pathway follows a step-by-step progression, where learners begin with core concepts and advance through practice, management, and strategy leadership roles.

ITIL® 5 certifications progress from ITIL 5 Foundation into Practice Manager, Managing Professional, and Strategic Leader pathways, supported by the ITIL® Transformation module. An AI Governance module extends capability in responsible AI management.

ITIL Version 5 Courses Launch Date

ITIL 5 Foundation = 12th Feb 2026

ITIL Version 5 Foundation Bridge = 26th Feb 2026

ITIL Service, ITIL Product, ITIL Experience = 12th March 2026

ITIL Strategy, Transformation = 9th April 2026

ITIL MP Transition = 14th May 2026

ITIL Version 5 Certification Pathway

What's Included in this ITIL® 5 Foundation Course in Sarajevo?

World-Class Training from Experienced Instructors
ITIL (Version 5) Foundation Examination
Digital Delegate Pack

ITIL® 5 Foundation Certification Exam Information

The ITIL® 5 Foundation exam assesses delegate understanding of core concepts in digital product and service management. It validates knowledge of the ITIL framework, key terminology, value creation principles, and foundational practices required to support modern, value-driven service management environments.

The ITIL Version 5 Foundation Exam is in the following format:

Question Type: Multiple Choice
Total Questions: 40
Pass Mark: 65%
Duration: 60 Minutes
Open Book/ Closed Book: Closed Book

Train Your Workforce

Looking for ITIL® 5 Foundation Certification in-house or onsite training in Sarajevo? We specialise in corporate group training and bulk bookings for organisations of all sizes in Sarajevo. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Sarajevo venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Sarajevo has a population of around 370,000 inhabitants living in the capital city of Bosnia and Herzegovina. The city is the largest in the country being the political and cultural centre of the country. Sarajevo is the fastest growing city in Bosnia and Herzegovina and is known as the forty second best city in the world.The city has many international schools including the Sarajevo international school which lessons are taught in English with student’s ages ranging from 3-18.There are a plethora of elementary and high school including special needs schools.Sarajevo is home to a multitude of public and private universities including Sarajevo School of Science and Technology, The International University of Sarajevo, The American University in Bosnia and Herzegovina and Sarajevo Graduate School of Business.The University of Sarajevo is for students looking to gain bachelor’s degrees within one of the largest universities in the Europe. The university has around 55,000 students enrolled.

Ways to take ITIL® 5 Foundation Certification in Sarajevo

Online Instructor-Led Learning

Online Self-Paced Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 5 Foundation Certification. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access ITIL® 5 Foundation Certification in Sarajevo delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master ITIL® 5 Foundation Certification with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® 5 Foundation Certification industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn ITIL® 5 Foundation Certification through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access ITIL® 5 Foundation Certification resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access ITIL® 5 Foundation Certification in Sarajevo from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective ITIL® 5 Foundation Certification that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Experience the most sought-after learning style with The Knowledge Academy's ITIL® 5 Foundation Certification Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 5 Foundation Certification sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 5 Foundation Certification Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our ITIL® 5 Foundation Certification offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

ITIL® 5 Foundation Certification Schedule in Sarajevo

Online Instructor-Led

Online Self-Paced

Onsite

Package deals for ITIL® 5 Foundation Certification in Sarajevo

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 5 Foundation Certification, to boost your career. The packages consist of the best possible qualifications with ITIL® 5 Foundation Certification, and allows you to purchase multiple courses at a discounted rate.

Save Up to 40%5 Courses

ITIL® Managing Professional (MP) Certification Path

ITIL® 5 Foundation Certification €1995
ITIL® 5 Product Certification €2295
ITIL® 5 Service Certification €2295
ITIL® 5 Experience Certification €2295
ITIL® 5 Transformation Certification €2295

Total Without Package: €11175

Package Price: €6695 (Save €4480)

Purchase now

Save Up to 40%3 Courses

Complete Enterprise Architect Certification

TOGAF® Foundation and Practitioner Training €2895
CISSP Training €2795
ITIL® 5 Foundation Certification €1995

Total Without Package: €7685

Package Price: €4595 (Save €3090)

Purchase now

Save Up to 25%4 Courses

ITIL Practice Manager Certification Path

ITIL® 4 Specialist: Create Deliver and Support Certification €2295
ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course €3695
ITIL® 4 Specialist Collaborate, Assure and Improve Training Course €3295
ITIL® 5 Foundation Certification €1995

Total Without Package: €11280

Package Price: €8495 (Save €2785)

Purchase now

Save Up to 40%3 Courses

Complete IT Project Manager Certification Package

Scrum Master Certification €1695
AgilePM® Foundation & Practitioner (AgilePM® v3) €2895
ITIL® 5 Foundation Certification €1995

Total Without Package: €6585

Package Price: €3995 (Save €2590)

Purchase now

Save Up to 25%3 Courses

ITIL 4 Practice Manager: Plan, Implement and Control Bundle

ITIL® 4 Specialist: Create Deliver and Support Certification €2295
ITIL® 4 Specialist: Plan, Implement and Control Training Course €3695
ITIL® 5 Foundation Certification €1995

Total Without Package: €7985

Package Price: €5995 (Save €1990)

Purchase now

Save Up to 40%3 Courses

ITIL® Strategic Leader (SL) Certification Path

ITIL® 5 Foundation Certification €1995
ITIL® 5 Strategy Certification Training €2295
ITIL® 5 Transformation Certification €2295

Total Without Package: €6585

Package Price: €3995 (Save €2590)

Purchase now

ITIL® 5 Foundation Certification in Sarajevo FAQs

What is ITIL® Version 5?

ITIL Version 5 is the latest evolution of the ITIL framework. It provides practical, flexible guidance for managing digital products and services across the entire organisation, from strategy to daily operations, in fast-changing and AI-enabled environments.

What is new in ITIL® V5 compared to earlier versions?

ITIL Version 5 introduces an AI-native and complexity-ready approach, integrates product and service management, strengthens digital experience design, and maintains continuity with proven ITIL 4 concepts such as the value system and guiding principles.

Who should take the ITIL® 5 Foundation Training Course in Sarajevo?

This ITIL® 5 Foundation Certification Course in Sarajevo is suitable for IT professionals, service managers, product owners, digital teams, and leaders who need a modern framework to manage services, products, and value delivery in digital and AI-driven environments.

Do I need prior ITIL knowledge to take this ITIL V5 Foundation Certification?

No prior ITIL knowledge is required. The ITIL® 5 Foundation Course is the entry point to the qualification scheme for the ITIL 5 Certification pathway and is designed for beginners as well as professionals transitioning from older ITIL versions.

What does the ITIL 5 Certification path look like?

The ITIL 5 Certification path starts with ITIL Foundation, followed by three advanced streams which are ITIL Practice Manager (PM), ITIL Managing Professional (MP) and ITIL Strategic Leader (SL). These are followed by a mandatory ITIL Transformation module. There is also an extension module for ITIL AI Governance.

What is the ITIL® V5 Foundation exam format in Sarajevo?

The ITIL 5 Foundation exam is a closed-book multiple-choice test. It focuses on understanding key concepts, value creation, and how ITIL supports digital product and service environments.

Can I move to ITIL 5 Foundation Certification if I already hold ITIL 4 or ITIL v3?

Yes. ITIL 4 Foundation holders do not need to retake Foundation and can progress directly to advanced Version 5 modules. ITIL v3 Foundation holders are advised to complete ITIL Version 5 Foundation to transition, as the new version introduces significant updates and new content.

Why choose The Knowledge Academy in Sarajevo over others?

The Knowledge Academy stands out as a global ITIL training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this ITIL® Foundation (Version 5) Certification.

What are the other related courses provided by The Knowledge Academy?

Apart from this certification, The Knowledge Academy as global training provider has a variety of courses in multiple categories. Explore our Course Catalogue to learn more about the courses we offer.

What is the cost/training fees for ITIL® 5 Foundation Certification in Sarajevo?

The training fees for ITIL® 5 Foundation Certification in Sarajevo starts from €1995

Which is the best training institute/provider of ITIL® 5 Foundation Certification in Sarajevo?

The Knowledge Academy is one of the Leading global training provider for ITIL® 5 Foundation Certification.

What are the best ITIL® Certification Training courses in Sarajevo?

Please see our ITIL® Certification Training courses available in Sarajevo

Customers Reviews

Pallavi Mohapatra

Staff Vendor Manager Google

The training was engaging and clearly delivered, making complex topics easier to understand. It prepared me well, enabling me to pass the Foundation exam and achieve my certification. The booking process was straightforward, and I would highly recommend The Knowledge Academy for its practical and well-organised training.

William Everett

IT Manager Heidelberg Materials Trading

The training was clearly delivered and simple to follow, making important concepts easy to grasp. The engaging sessions supported practical learning and helped me use ITIL practices effectively in my role. I would highly recommend The Knowledge Academy for its reliable and well-structured training.

Jude Jakolo

IT Operations Associate World Food Programme

The ITIL Foundation training was insightful and practical. The instructor explained concepts clearly with real-world examples, making the learning engaging. I would definitely recommend The Knowledge Academy for its excellent training quality and knowledgeable instructors.

Paul Scholz

Manager IT Government of Yukon

The trainer was excellent and made the concepts easy to understand. I now have a much better understanding of ITIL and would recommend The Knowledge Academy for its clear and well-delivered training.

Armoghan Shah

Infrastructure Manager (Problem Management) CVS Health

The training was very good and made me more knowledgeable about the process. I passed the ITIL Foundation exam and what I learned has really improved how I approach tasks and solve problems at work.

Tanya Finney

Digital Transformation Program Manager IRS

The two-day training was excellent. The instructor was engaging, made the content interesting, and helped keep me fully involved throughout. The flexibility of the course format made my learning smooth, and I would definitely recommend The Knowledge Academy for the experience.

Lynette Holden

IT Support Technician

The training was professional, easy to follow, and delivered by a knowledgeable instructor. The process was seamless, and I successfully achieved my ITIL Foundation certification. It helped me stand out more in job applications and gave me the confidence to secure a new role.

Ryan Cleverly

Geospatial Specialist Toitū Te Whenua Land Information New Zealand

The ITIL training was excellent and exceeded my expectations. The trainer was engaging, and the materials were presented clearly, which helped me feel fully prepared. I successfully achieved my ITIL Foundation certification and gained a solid foundation in service management concepts. Overall, the course offered great value for money.

Syed Furquan Alam

Data Center Operations Manager Stealth Startup

The Knowledge Academy truly stands out for its professionalism and customer focus. The trainer exceeded expectations with her interactive approach and clear explanations. This course not only helped me refresh my ITIL knowledge but also prepared me to apply these principles effectively in my work.

Jenny Barlongo

Excellent instructor. Craig goes beyond defining concepts by clearly explaining their practical use and importance through real-life scenarios.

Request For Pricing

WHO WILL FUNDING THE COURSE?

My employer

I will

Not sure

+44

Courses Related to ITIL® Certification Training

ITIL® 5 Managing Professional Transition ITIL® 5 Strategy Certification Training ITIL® 5 Transformation Certification ITIL® Version 5 Foundation Bridge Training ITIL® 5 Product Certification ITIL® 5 Service Certification Certified IT Service Manager (CITSM) Certification

Why choose The Knowledge Academy

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Recognised by leading certification bodies, we deliver training you can trust.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

Our Clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water