Specification And Service Level Agreement Training | Contract Management Training in Harare

Specification and Service Level Agreement Training Course Outline

Module 1: Introduction to Specifications and SLA

• What is an SLA?
• Writing SLAs
  • First Page of Document
  • Agreement Overview
  • Service Agreement
• Specification of SLAs
• Principles for Specifying Service Level Agreements

Module 2: Specifications and SLAs within Procurement Process

• Specification in Procurement
• Need for Specification
• Procurement Functions Relationship with Specifications
• What is SLA in Procurement?

Module 3: Specification Types

• Requirement Specifications
• Design Specifications
• Material Specifications
• Standard Specifications
• Interface Specifications
• Test Specifications
• Performance Specifications
• Quality Specifications

Module 4: Developing Specifications and SLAs

• Goal of Specification Development Phase
• Common Tasks
• Specification Development Process
• Writing a Product Specification Sheet
• Writing a Technical Specification
• Steps to Write an SLA

Module 5: SLA in Supplier Performance Management

• Supplier Service Level Agreements
• Steps to Continuously Manage Vendor Performance and SLAs
• Key Features and Benefits of Vendor SLA

Module 6: SLA Management and Reporting

• Introduction
• Service Monitoring
• Process
• Reporting Mechanisms

Module 7: Enterprise SLA Negotiation

• SLA Development Process
• Form of an Enterprise SLA

Who should attend this Specification and Service Level Agreement Training Course?

The Specification and Service Level Agreement Training Course is designed for those who enhance their skills in creating and negotiating contracts, agreements, and Service Level Agreements (SLAs). The Specification and Service Level Agreement Training Course can benefit individuals such as:

• Contract Managers
• Procurement Managers
• Project Managers
• Vendor Managers
• Risk Managers
• Supply Chain Managers
• Compliance Managers

Prerequisites of the Specification and Service Level Agreement Training Course

There are no formal prerequisites for this Specification and Service Level Agreement Training Course.

Specification and Service Level Agreement Training Course Overview

The specification is the statement of service or product needs, including workmanship, material, and methods. A Service Level Agreement (SLA) is a written agreement between the client and provider that specifies how the specification will be delivered. Specifications and SLAs are intended to enhance the procurement process by ensuring that providers and customers negotiate and agree on what is required to be supplied.

This training session provides delegates with the knowledge of documenting the cost of the overall quantity of work and agreement between the customer and service provider. Acquiring the required knowledge and skills in managing documentation and agreements will help them gain high-profile ranks in multinational corporations and expand their professional network quickly.

In this 1-day Specification and Service Level Agreement (SLA) Training course, delegates will thoroughly understand product requirements stamen and the agreement to deliver them. During this training, they will learn about different types of specifications that are detailed enough to implement or take action. They will also learn how to negotiate enterprise SLA depending on the two entities entering a contract. Our highly knowledgeable instructor will lead this training with years of teaching experience in soft skills courses.

Course Objectives

• To identify both the services required and the expected level of service
• To implement strategy and manage operations through specification
• To provide appropriate KPI and KQI measures at the rate of sample needed
• To ensure that corrective actions can be taken and form reports
• To customise SLAs to meet specific service and customer requirements
• To build the product with features and functionalities

After completing this training, delegates can communicate information with their team about business directives, users, and any other criteria in designing and developing products. They will also be able to write an agreement that ensures equal, consistent outcomes and expectations.

What’s included in this Specification and Service Level Agreement Training Course?

• World-Class Training Sessions from Experienced Instructors
• Specification and Service Level Agreement Certificate
• Digital Delegate Pack