VeriSM Training | VeriSM Essentials Training in Lusaka

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VeriSM™ Essentials

Lusaka

VeriSM™ Essentials in Lusaka introduces modern service management for digital organisations. This course builds understanding of service value, principles, and practices to support effective service delivery and alignment with business goals.

Gain an understanding of the VeriSM™ Model and the basics of IT Service Management
Learn The Service Organisation and the key elements of an organisation
Learn how VeriSM™ re-defines IT Service Management with this 1-day training course

Dates & Prices

SALE LIVE

SAVE 61% BLACK FRIDAY

VeriSM™ Essentials Black Friday Offers

VeriSM™ Essentials is part of our Black Friday sale. Lock in 61% off now, choose online, classroom or onsite training, and schedule your course any time through 2027. Group bookings save up to 60%.

FROM $895 ~~$2,295~~ SAVE $1,400

Offer ends 27 November 2026

VeriSM™ Essentials Overview and Exam Details

Course syllabus

Exams

Who it’s for

What’s included

FAQs

VeriSM™ Essentials Training Course Outline

Module 1: Service Organisation

Organisational Context
Organisational Governance
Digital Transformation
Digital Transformation and Service Management
Adapting to Digital Transformation

Module 2: Service Culture

Key Elements
Importance
Motivation Cycle
Contribution Hierarchy

Module 3: People and Organisational Structure

Leadership and Management
Service Management Competencies
Career Development
Service Management Professionals
Creating an Effective Team

Module 4: Service Management Challenges

Silos and Tribalism
Virtual Teams
Consumer Relationships
Supplier Relationships
Expectation Management
Communication Management
Change Management

Module 5: VeriSM™ Model

Principles
Management Mesh

VeriSM™ Essentials Exam Information

VeriSM™ Essentials acts as an introduction to the Service Management mindset for professionals who are encountering Service Management for the first time. It is also ideal for undergraduates and graduates, and for candidates who would prefer to complete the VeriSM™ Foundation certification in two parts. The format of the exam is as follows:

Question Type: Multiple Choice
Total Questions: 20
Total Marks: 20
Pass Mark: 65% (13/20) marks
Duration: 30 Minutes
Open Book/ Closed Book: Closed Book

The VeriSM™ Essentials exam is carried out through EXIN.

Who should attend this VeriSM™ Essentials Training Course?

The VeriSM™ Essentials Training Course is an introductory course to the concepts of Service Management. Individuals who wish to complete the VeriSM™ Foundation Certification in two parts can take up this course. The professionals who can benefit from this course include:

Service Managers
IT Managers
Product Managers
Project Managers
Business Analysts

Prerequisites of the VeriSM™ Essentials Training Course

There are no formal prerequisites to attend this VeriSM™ Essentials Training Course.

VeriSM™ Essentials Training Course Overview

The Knowledge Academy’s VeriSM™ Essentials training covers the basic IT Service Management principles, also delegates will gain an understanding of Service Management culture and organisational structure. VeriSM™ Essentials will train delegates to integrate the whole organisation rather than just a single department and help bring them into the digital age.

Once the VeriSM™ model has been integrated into the organisation this will help them define their service management principles, these principles will be relevant to all products and services. VeriSM™ will support organisational capabilities, from IT, Marketing, Finance, Customer Service and many more.

Our VeriSM™ Essentials course is accredited by EXIN.

Course Objectives

To understand the core concepts of service management within a digital organisation
To explore the impact of digital transformation on service delivery and governance
To identify the elements of a strong service culture and its influence on performance
To develop leadership and management skills aligned with VeriSM™ principles
To assess and build service management competencies for professional growth
To understand organisational challenges such as silos, communication gaps, and supplier relationships
To apply change and expectation management techniques in service environments
To gain knowledge of the VeriSM™ Model and its guiding principles
To understand the structure and function of the Management Mesh in VeriSM™
To promote collaboration, adaptability, and continual improvement within service teams

What’s included in this VeriSM™ Essentials Training Course?

VeriSM™ Essentials Examination
World-class training sessions from Experienced Instructors
VeriSM™ Essentials Certificate
Digital Delegate pack consisting of course notes and exercises

Train Your Workforce

Looking for VeriSM™ Essentials in-house or onsite training in Lusaka? We specialise in corporate group training and bulk bookings for organisations of all sizes in Lusaka. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Lusaka venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Lusaka is the capital and the largest city of Zambia and has a population of around 1.7 million. The metro area has a population of around 2.4 million inhabitants. Lusaka is the centre of commerce and government in Zambia, The official language in Lusaka is English but Nyanja and Bemba are also spoken. The University of Zambia is the largest university in Zambia and was founded in 1966. There are around 25,000 students in attendance at the university who can study a variety of courses such as agricultural sciences, engineering, education, humanities & social sciences, law, mines, medicine, natural sciences and veterinary medicine.

Ways to take VeriSM™ Essentials in Lusaka

Live Online

The same live course from home, with a live instructor and other delegates. Mirrors the classroom schedule.

Best for: starting soon, without travel.

1 day · next Fri 18 Dec 2026

See live online dates

Online Self-Paced

Study 24/7 on your own schedule through our learning platform, with progress tracking.

Best for: fitting study around work.

90 days of access

See self-paced options

Onsite

We bring the course to your team, at your premises, online or hybrid, on dates that suit you.

Best for: groups and bulk bookings.

Tailored to your team

Get a team quote

VeriSM™ Essentials Schedule in Lusaka

Live Online · Same trainer and syllabus

Next: Fri 18 Dec 2026

5 upcoming dates · 1 day · $2,295

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Online Instructor-Led

Online Self-Paced

Onsite

Fri 18th Dec 2026

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1 day

Online Instructor-Led

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Fri 26th Feb 2027

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1 day

Online Instructor-Led

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Fri 18th Jun 2027

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1 day

Online Instructor-Led

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Fri 17th Sep 2027

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1 day

Online Instructor-Led

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Fri 17th Dec 2027

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1 day

Online Instructor-Led

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Package deals for VeriSM™ Essentials in Lusaka

Our training experts have compiled a range of course packages on a variety of categories in VeriSM™ Essentials, to boost your career. The packages consist of the best possible qualifications with VeriSM™ Essentials, and allows you to purchase multiple courses at a discounted rate.

VeriSM Training | VeriSM Essentials Training in Lusaka FAQs

Who owns VeriSM™?

VeriSM™ is owned and maintained by the International Foundation for Digital Competences (IFDC), an independent global body that promotes and develops best practices for digital service management.

Does VeriSM™ replace ITIL?

No, VeriSM™ does not replace ITIL. Instead, it complements ITIL by providing a flexible, modern approach to service management. VeriSM™ integrates ITIL and other frameworks like Agile, DevOps, and Lean to create a comprehensive management model that adapts to different organisational needs.

How does VeriSM™ integrate with other methodologies and frameworks?

VeriSM™ is designed to be flexible and integrates with existing frameworks like ITIL, Agile, DevOps, COBIT, and Lean. It allows organisations to apply these frameworks as part of their overall service management strategy by selecting the right practices and tools based on their specific business context.

What is the ‘Management Mesh’ referred to in VeriSM™?

The 'Management Mesh' is a key concept in VeriSM™. It’s a flexible framework that helps organisations manage resources, technologies, environments, and management practices to deliver value-driven services. The mesh adapts and evolves based on the organisation’s requirements and customer needs.

What are the prerequisites to attend this VeriSM™ Essentials Course?

There are no specific prerequisites for attending the VeriSM™ Essentials Course, making it accessible to professionals at any level who are interested in learning about service management in the digital age.

Who should attend this VeriSM™ Essentials Training?

This course is ideal for professionals new to service management or those working in IT or business operations who want to understand how service management can be applied in a modern, flexible way. It’s also suitable for entry-level employees in service management roles.

Do you offer 24/7 support for the course?

Yes, 24/7 support is available to ensure that delegates receive assistance at any time during their learning journey. Whether you need technical support or have queries regarding course content, our dedicated support team is here to help you through email or phone.

What is included in the VeriSM™ Essentials Training course?

The training course includes comprehensive study materials, real-life case studies, and interactive exercises, focusing on key concepts of VeriSM™, such as the Management Mesh, service management principles, and how to apply them in different organisational settings.

What is the duration of this course?

The duration of the VeriSM™ Essentials Course spans 1 day, with self-paced options available for flexible learning.

Will I get a certificate after completing this VeriSM™ Essentials Course?

Yes, delegates receive a certificate upon successfully completing the VeriSM™ Essentials Course, validating their knowledge of VeriSM™ principles and practices.

Do you provide self-paced learning for this VeriSM™ Essentials Online Training?

Yes, self-paced training options are available for this VeriSM™ Essentials Course, allowing delegates to complete the course at their own pace. This is ideal for individuals with busy schedules who prefer flexible learning.

Do you provide corporate training for this VeriSM™ Essentials Online Course?

Yes, corporate training options are available for this VeriSM™ Essentials Course, offering tailored learning experiences for organisations looking to upskill their teams in VeriSM™ service management practices.

What are the career opportunities I will get after completing the VeriSM™ Essentials Certification?

Obtaining the VeriSM™ Essentials Certification can lead to roles such as Service Manager, IT Operations Manager, Digital Transformation Specialist, and other service management roles within both IT and non-IT industries.

How long until I receive the course confirmation details?

Course confirmation details are sent within 24 to 48 hours after registration. Delegates receive all necessary information to access the course, including login details for online training platforms.

Who should I contact if I am unable to access my training online?

If you encounter issues accessing your VeriSM™ Essentials Training, you should contact The Knowledge Academy's support team. They will help troubleshoot technical issues and provide alternative access to the course materials.

Why choose The Knowledge Academy in Lusaka over others?

The Knowledge Academy in Lusaka offers globally recognised courses, expert trainers, flexible learning formats (online, in-person, and self-paced), and 24/7 support. This VeriSM™ Essentials Course provides a comprehensive learning experience, preparing you for practical application in your career.

What is the cost/training fees for VeriSM™ Essentials in Lusaka?

The training fees for VeriSM™ Essentials in Lusaka starts from $2295

Which is the best training institute/provider of VeriSM™ Essentials in Lusaka?

The Knowledge Academy is one of the Leading global training provider for VeriSM™ Essentials.

What are the best VeriSM™ courses in Lusaka?

Please see our VeriSM™ courses available in Lusaka

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Best price in the industry

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

Our Clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water