Emotional Intelligence Training in Lusaka

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Emotional Intelligence Training

Lusaka

Emotional Intelligence Training in Lusaka helps learners understand emotional intelligence, self-awareness, self-regulation, empathy, and social skills. Professionals develop skills in emotional regulation, communication, conflict management, teamwork, and leadership effectiveness.

Strengthen overall wellbeing with Emotional Intelligence Training
Learn behavioural insights that guide responses in various situations
Boost skills with our Emotional Intelligence Training for professional growth

Dates & Prices

Emotional Intelligence Training Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

Emotional Intelligence Training Course Outline

Module 1: Introduction to Emotional Intelligence

What is Emotional Intelligence?
What Emotional Intelligence IS NOT?
Power of Emotion in Communication
Why is Emotional Intelligence Important?
Emotional Intelligence to Organisations
Competencies for Emotional Intelligence
Need to Improve Emotional Intelligence?
Improving Your Emotional Intelligence
Model for Self-Directed Change

Module 2: Thinking, Feeling, and Acting

What Causes Us to Think, Feel, and Act the Way We Do?

Module 3: Developing the Emotional Intelligence

Ways to Develop Emotional Intelligence
- Utilise an Assertive Style of Communicating
- Respond Instead of Reacting to Conflict
- Practice Self-Awareness
- Empathise with Others
- Take Criticism Well

Module 4: Habits and Emotional Intelligence

Habits
How to Stop Habits from Forming?
How to Change Existing Habits?

Module 5: Consuming Information: Personality Types

How Do We Take in Information?
Myers-Briggs Test

Module 6: Changing Past Conditioning

How to Change Your Past Conditioning?

Module 7: Avoiding Conflict

Managing and Handling Conflict
Conflict at the Workplace
Conflict Management
Steps to Managing Conflict
Steps to Managing Conflict – Problem-Solving Process
Techniques for Avoiding Conflict
Communication Styles
Listening
Barriers to Active Listening
How to Be a Good Listener?
Use of Voice
Empathy
Harness the Power of Emotion in Communication
Role of Emotions
Emotional Awareness
Emotion Strategies
Behaviours Demonstrating Higher EQ
Levels of EQ
Communicating a Difficult Message

Module 8: Self Confidence Skills for Improved Emotional Intelligence

Self Confidence Skills
Positive Attitude
Conversation
Body Language
Presentation
Workplace Challenges
Leadership
Development Focus for Emotional Intelligence

Who Should Attend this Emotional Intelligence Training Course?

This Emotional Intelligence (EI) Training is ideal for individuals who want to improve their self-awareness, empathy, and interpersonal skills to enhance personal and professional relationships. This course can be beneficial for a wide range of professionals, including:

Managers
Supervisors
Team Leaders
Sales Executives
Customer Service Executives
Educators
Healthcare Professionals

Prerequisites of the Emotional Intelligence Training Course

There are no formal prerequisites for the Emotional Intelligence Training. It is suitable for beginners and experienced professionals alike, offering practical insights to develop self-awareness, empathy, communication, and emotional regulation skills across diverse roles and industries.

Emotional Intelligence Training Course Overview

Emotional Intelligence Training develops the ability to recognise, understand, and manage emotions in professional settings. It focuses on building self-awareness, empathy, and interpersonal effectiveness to support clear communication.

This training strengthens emotional awareness and behavioural control, enabling delegates to respond constructively to pressure, feedback, and conflict. It supports skill development in collaboration, influence, and resilience, helping organisations foster trust.

This 1-Day course offered by The Knowledge Academy helps delegates apply emotional intelligence principles confidently in real-world situations. Delegates gain practical techniques to manage emotions and improve workplace interactions.

Emotional Intelligence Training Course Objectives

To understand the core concepts and importance of emotional intelligence
To manage emotions and strengthen resilience under pressure
To improve empathy and interpersonal communication
To foster collaboration and build strong, motivated teams
To apply EI techniques for better leadership and decision-making

This course combines expert-led instruction with real-world applications, enabling learners to communicate with empathy, influence positively, and lead with emotional awareness. By mastering these skills, professionals can create more inclusive, productive, and emotionally intelligent workplaces.

What’s Included in this Emotional Intelligence Training Course?

World-Class Training Sessions from Experienced Instructors
Emotional Intelligence Certificate
Digital Delegate Pack

Emotional Intelligence Training Exam Information

Question Type: Multiple Choice
Total Questions: 40
Duration: 1hour
Open Book/Closed Book: Closed Book

Train Your Workforce

Looking for Emotional Intelligence Training in-house or onsite training in Lusaka? We specialise in corporate group training and bulk bookings for organisations of all sizes in Lusaka. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Lusaka venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Lusaka is the capital and the largest city of Zambia and has a population of around 1.7 million. The metro area has a population of around 2.4 million inhabitants. Lusaka is the centre of commerce and government in Zambia, The official language in Lusaka is English but Nyanja and Bemba are also spoken. The University of Zambia is the largest university in Zambia and was founded in 1966. There are around 25,000 students in attendance at the university who can study a variety of courses such as agricultural sciences, engineering, education, humanities & social sciences, law, mines, medicine, natural sciences and veterinary medicine.

Ways to take Emotional Intelligence Training in Lusaka

Online Instructor-Led Learning

Online Self-Paced Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Emotional Intelligence Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access Emotional Intelligence Training in Lusaka delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master Emotional Intelligence Training with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from Emotional Intelligence Training industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn Emotional Intelligence Training through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access Emotional Intelligence Training resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access Emotional Intelligence Training in Lusaka from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective Emotional Intelligence Training that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Experience the most sought-after learning style with The Knowledge Academy's Emotional Intelligence Training Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Emotional Intelligence Training sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Emotional Intelligence Training Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our Emotional Intelligence Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Emotional Intelligence Training Schedule in Lusaka

Online Instructor-Led

Online Self-Paced

Onsite

Package deals for Emotional Intelligence Training in Lusaka

Our training experts have compiled a range of course packages on a variety of categories in Emotional Intelligence Training, to boost your career. The packages consist of the best possible qualifications with Emotional Intelligence Training, and allows you to purchase multiple courses at a discounted rate.

Save Up to 40%5 Courses

Customer Service Package

Introduction to Public Relations $1795
Emotional Intelligence Training $1795
Dealing with Difficult People $1795
Exceptional Customer Service Training $1795
Strategic Planning and Thinking Course $1795

Total Without Package: $8975

Package Price: $5395 (Save $3580)

Purchase now

Emotional Intelligence Training in Lusaka FAQs

What is Emotional Intelligence?

Emotional intelligence is the ability to recognise, understand, and manage your own emotions while effectively responding to the emotions of others. It supports better communication, decision-making, and relationship management in personal and professional settings.

What is the Emotional Intelligence Training about?

Emotional Intelligence Training teaches delegates how to recognise and manage their own emotions, understand others’ feelings, and apply effective interpersonal skills to improve communication, decision-making, teamwork, and leadership in professional environments.

Are there any prerequisites for this Emotional Intelligence Course?

There are no formal prerequisites for Emotional Intelligence Training. It suits both beginners and experienced professionals seeking practical development.

What is the duration of the Emotional Intelligence Training Course?

This Emotional Intelligence Training Course takes 1 day to complete, during which delegates participate in intensive learning sessions that cover various course topics.

What topics are covered in this Emotional Intelligence Training?

This Emotional Intelligence Training covers self-awareness, self-regulation, motivation, empathy, and social skills. It also explores emotional triggers, stress management, conflict resolution, and strategies to apply emotional intelligence in leadership, communication, and team collaboration for professional growth and effectiveness.

What are the benefits of taking up this Emotional Intelligence Training Course?

The Emotional Intelligence Training Course helps delegates improve self-awareness, emotional regulation, and communication skills. It supports better teamwork, stronger leadership capability, improved conflict management, and enhanced workplace relationships.

Does The Knowledge Academy provide corporate training?

Yes, we provide corporate training for this Emotional Intelligence Training, tailored to fit your organisation’s requirements.

Does The Knowledge Academy offer support to candidates pursuing Emotional Intelligence Training?

Yes, The Knowledge Academy offers support via phone & email before attending, during, and after the Emotional Intelligence Training. Our customer support team is available to assist and promptly resolve any issues you may encounter.

How can I access the Emotional Intelligence Course content?

You will be able to access the Emotional Intelligence Course material using MyTKA Training Portal, which is where you will find all the training materials. It will be available to you even after the training period, so that you can constantly refer to and learn.

What job opportunities will I get on completing the Emotional Intelligence Training Course?

Completing the Online Emotional Intelligence Training Course equips delegates with stronger interpersonal and leadership skills, making them suitable for roles in management, customer service, HR, counselling, teaching, team leadership, and other people-focused positions where emotional awareness and relationship management are valuable.

What is the average salary that one can expect on completing the Emotional Intelligence Online Course?

Although salaries vary by role, experience, and location, completing an Emotional Intelligence Online Course can support an estimated 10%–25% salary increase by enhancing leadership capability and employability in higher-value professional roles.

How is this Emotional Intelligence Course kept updated with current industry trends?

The course content reflects modern workplace demands by focusing on key EI skills such as self-awareness, self-regulation, empathy, and communication that organisations increasingly prioritise for effective collaboration, conflict resolution, and leadership.

What skills will I gain on completing the Emotional Intelligence Training Course?

Delegates gain practical skills, including self-awareness, emotional regulation, empathy, effective communication, conflict management, relationship building, and leadership capabilities, all crucial for managing emotions and enhancing workplace performance.

What should be my next step after completing Emotional Intelligence Training?

After completing the Emotional Intelligence Training, you should apply your EI skills in real-world interactions, pursue roles where emotional intelligence adds value, practice continual self-reflection, and consider advanced leadership or people-management training to further enhance career prospects.

Why choose The Knowledge Academy in Lusaka over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.

What is the cost/training fees for Emotional Intelligence Training in Lusaka?

The training fees for Emotional Intelligence Training in Lusaka starts from $1795

Which is the best training institute/provider of Emotional Intelligence Training in Lusaka?

The Knowledge Academy is one of the Leading global training provider for Emotional Intelligence Training.

What are the best Personal Development Courses courses in Lusaka?

Please see our Personal Development Courses courses available in Lusaka

Customers Reviews

Paul Isaac

The trainer was very knowledgeable about the topics covered.

Sherif Mohamed Farahat

I really enjoyed the session , nice delivery of information

DReece

I found this so interesting. The trainer, Lee was very engaging and gave so much more to make this a very well rounded course.

Emma Swift

Lee was a really engaging trainer who brought the material to life with some very funny examples at times. Made it much easier to understand the theory to hear these real-life stories.

Cheri Morrell-Davies

He was brilliant

Kristy James

Excellent tutor, course very well presented

Melinda Twigg

Very good trainer, made material engaging, moved at a good pace and encouraged discussion, questions and real life examples through out.

Elly Andison

Michael Westland Rose was excellent trainer. He facilitates really productive discussion and we learnt a lot of very useful information and tips for ways of relating and working

Judith Bennett

If by trainer you mean the person delivering the training - Michael was an engaging and effective trainer. He adapted the course content to fit the attendees and provided us with what we needed. The organisation of the course however wasn't so good - the comms before the course were confusing and unclear. Confusion over start and finish times certainly didn't help but thankfully Michael delivered well.

Omar Nasir

Highly relevant course and mode of presentation - helping me by providing necessary tools to grow both professionally and personally.

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Why choose The Knowledge Academy

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

Our Clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water