Conflict Management | Management Training in Lusaka

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Conflict Management Training

Lusaka

In this Conflict Management Training in Lusaka, learners develop practical skills in identifying causes of conflict, managing emotions, and resolving disputes constructively. The course focuses on conflict resolution stages and strategies, de-escalation methods, and feedback approaches to improve collaboration and a productive workplace.

Build practical conflict resolution skills with Conflict Management Training
Improve communication, negotiation, and workplace relationships effectively
Handle disputes confidently and enhance team collaboration and performance

Dates & Prices

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Conflict Management Training Black Friday Offers

Conflict Management Training is part of our Black Friday sale. Lock in 61% off now, choose online, classroom or onsite training, and schedule your course any time through 2027. Group bookings save up to 60%.

FROM $695 ~~$1,795~~ SAVE $1,100

Offer ends 27 November 2026

Conflict Management Training Overview

Course syllabus

Who it’s for

What’s included

FAQs

Conflict Management Training Course Outline

Module 1: Introduction to Conflict Management

Conflicts
Conflict Management in the Organisation
Importance of Conflict Management

Module 2: Concept of Conflicts

Transition of Conflict Management
- Traditional View
- Human Relation View
- Inter-Actionist View
Forms of Conflict in Organisation
- On the Basis of Direction
- On the Basis of Levels

Module 3: Causes of Conflicts

Personality Clashes
Unrealistic Needs and Expectations
Business Values
Unresolved Workplace Issue
Increase in Workload

Module 4: Techniques

Forcing
Win-Win (Collaboration)
Compromising
Withdrawing
Smoothing

Module 5: Types of Conflict Management

Intrapersonal Conflict
Interpersonal Conflict
Interdepartmental Conflict

Module 6: Conflict Resolution

Stages of Conflict
Role of Third Party in Resolving Conflicts

Module 7: Framework of Organisational Conflict Management

Triangle of Truth
Receiving Feedback
Seek Feedback on an Ongoing Basis
Listen Carefully
Thank the Giver of the Feedback
Reflect
Look Forward

Module 8: How to Prevent Future Conflict?

How to Prevent Future Conflicts

Who Should Attend this Conflict Management Training?

The Conflict Management Course is intended for individuals who wish to enhance their ability to effectively manage and navigate conflicts in the workplace and other contexts. This course can benefit a wide range of professionals, including:

Managers
Supervisors
Human Resources (HR) Professionals
Team Leaders
Project Managers
Healthcare and Social Services Professionals
Business Professionals

Prerequisites of the Conflict Management Training

There are no formal prerequisites for this Conflict Management Course.

Conflict Management Training Overview

Conflict Management Training Online provides an understanding of identifying, managing, and resolving workplace conflicts effectively. It covers communication techniques, conflict resolution strategies, and approaches to maintaining positive working relationships.

This training enables delegates to develop skills in handling disagreements constructively and improving collaboration. It supports better teamwork, enhances morale, and strengthens a positive organisational culture.

This 1-Day course offered by The Knowledge Academy enables delegates to apply conflict management techniques in real-world scenarios. It equips them with practical skills to resolve disputes and foster productive workplace environments.

Conflict Management Training Course Objectives

To equip delegates with the knowledge and skills necessary to handle conflicts effectively
To provide an understanding of various Conflict Management techniques
To teach delegates how to maintain positive relationships with colleagues and team members
To address the emotional aspects of conflicts and offer strategies for managing them
To explore the different phases of conflict and the conflicting resolution model
To enable delegates to manage and overcome conflicts within the organisation proactively

Upon completion of this Conflict Management Course, delegates will benefit from improved conflict resolution skills, allowing them to foster a more harmonious and productive work environment. Explore The Knowledge Academy’s wide range of Management Courses to further develop your expertise.

What’s Included in this Conflict Management Training?

World-Class Training Sessions from Experienced Instructors
Conflict Management Certificate
Digital Delegate Pack

Train Your Workforce

Looking for Conflict Management Training in-house or onsite training Lusaka. We specialise in corporate group training and bulk bookings for organisations of all sizes. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling.

Approved supplier to 53,550 organisations

The Knowledge Academy is an approved training supplier to 53,550 organisations across the UK, Europe, North America and Australia, so most buyers can book through their existing purchasing process with no new supplier setup.

Our Lusaka venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Lusaka is the capital and the largest city of Zambia and has a population of around 1.7 million. The metro area has a population of around 2.4 million inhabitants. Lusaka is the centre of commerce and government in Zambia, The official language in Lusaka is English but Nyanja and Bemba are also spoken. The University of Zambia is the largest university in Zambia and was founded in 1966. There are around 25,000 students in attendance at the university who can study a variety of courses such as agricultural sciences, engineering, education, humanities & social sciences, law, mines, medicine, natural sciences and veterinary medicine.

Ways to take Conflict Management Training in Lusaka

Live Online

The same live course from home, with a live instructor and other delegates. Mirrors the classroom schedule.

Best for: starting soon, without travel.

1 day · next Fri 22 Jan 2027

See live online dates

Online Self-Paced

Study 24/7 on your own schedule through our learning platform, with progress tracking.

Best for: fitting study around work.

90 days of access

See self-paced options

Onsite

We bring the course to your team, at your premises, online or hybrid, on dates that suit you.

Best for: groups and bulk bookings.

Tailored to your team

Get a team quote

Conflict Management Training Schedule in Lusaka

Live Online · Same trainer and syllabus

Next: Fri 22 Jan 2027

6 upcoming dates · 1 day · $1,795

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Online Instructor-Led

Online Self-Paced

Onsite

Fri 22nd Jan 2027

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1 day

Online Instructor-Led

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Fri 19th Mar 2027

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1 day

Online Instructor-Led

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Fri 30th Apr 2027

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1 day

Online Instructor-Led

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Fri 16th Jul 2027

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1 day

Online Instructor-Led

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Fri 24th Sep 2027

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1 day

Online Instructor-Led

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Fri 12th Nov 2027

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1 day

Online Instructor-Led

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Package deals for Conflict Management Training in Lusaka

Our training experts have compiled a range of course packages on a variety of categories in Conflict Management Training, to boost your career. The packages consist of the best possible qualifications with Conflict Management Training, and allows you to purchase multiple courses at a discounted rate.

Save Up to 40%2 Courses

First Line Manager Mastery Package

Time Management Training $1795
Conflict Management Training $1795

Total Without Package: $3590

Package Price: $2195 (Save $1395)

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Conflict Management | Management Training in Lusaka FAQs

What is Conflict Management?

Conflict Management is the process of identifying, addressing, and resolving disagreements effectively. It focuses on maintaining positive relationships while achieving constructive outcomes.

What is Conflict Management Training?

Conflict Management Training Online provides the delegates with skills on how to deal with conflicts at work in a professional manner. It assists in the enhancement of communication, negotiation, and problem- solving abilities.

Do you offer 24/7 support for this Conflict Management Training?

Yes, The Knowledge Academy offers support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.

What is included in this Conflict Management Course?

In this Conflict Management Course, delegates will have intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.

What are the benefits of this Conflict Management Training?

Conflict Management Training Online enhances communication, minimises tension at work, and improves teamwork. It also aids in the establishment of stronger relations and a favourable working atmosphere.

What is the duration of this Conflict Management Course?

This Conflict Management Training takes 1-Day to complete, during which delegates participate in intensive learning sessions that cover various course topics.

Is this Conflict Management Training useful for managers?

Yes, it assists managers in resolving such conflicts between teams and remaining productive. It will also help in effective leadership and decision-making.

Is this Conflict Management Course useful for team leaders and supervisors?

Yes, it allows team leaders and supervisors to resolve conflicts and enhance cooperation on the team level. It also empowers their communication and leadership competence.

Do you provide online training for this Conflict Management Course?

Yes, The Knowledge Academy offers flexible online learning options for this Conflict Management Certification, allowing you to complete the course at your own pace and from any location, making it convenient for working professionals.

Do you provide self-paced Conflict Management Online Training?

Yes, The Knowledge Academy provides flexible self-paced training option for this course. Self-paced training is beneficial for individuals who have an independent learning style and wish to study at their own pace and convenience.

Who should I contact if I am unable to access this Conflict Management Training?

If you are unable to access your Conflict Management Training, contact the support team at The Knowledge Academy via our customer service email or phone number provided on our website for prompt assistance and resolution of your issue.

What skills will I gain from this Conflict Management Training Course?

You will acquire communication skills, negotiation skills, problem-solving skills and conflict resolution skills from this Conflict Management Training. The skills assist in dealing effectively with workplace conflicts.

Does this course include real-life scenarios?

Yes, there are practical cases in this Conflict Management Course to be expertise workplace conflict management. This aids in gaining trust to be able to cope with real-life scenarios.

Does this course help with conflict de-escalation?

Yes, Conflict Resolution Training Course provides skills on how to deal with emotions and cause less tension during disputes. This assists in solving the problems in an amicable manner.

What topics are covered in this Conflict Management Online Course?

The topics covered in this Conflict Management Online Course are the types of conflict, communication techniques, methods of negotiation and resolving techniques. It also discusses behaviour and relationship management in the workplace.

What are the career prospects after getting certified in the Conflict Management Training Course?

Delegates are able to improve their functions in the management, HR, leadership and team coordination roles with this Conflict Management Training Online. These are competencies that can be used in any sector, and which helps attaining senior level roles.

Can this Conflict Management Training help in personal stress management?

Yes, Conflict Resolution Training assists delegates in controlling emotions and reacting to conflicts without anxiety. This will help reduce stress levels and improve well-being.

How does this training stay current with workplace trends?

The Conflict Resolution Course has been updated on a regular basis to capture the current-day changes in the workplace. This will give the delegates relevant and applicable skills.

Will I receive a certification upon completing this Conflict Management Certification Training?

Yes, after completing this Conflict Management Course, you will receive a certificate of completion to validate your achievement and demonstrate your proficiency in the course material.

What is the difference between Conflict Management Training and Conflict Resolution Training?

Conflict Management Training is concerned with providing skills in dealing with and managing conflicts throughout one's lifetime. Conflict Resolution Training is about the resolution of conflicts at an early point and the achievement of a solution.

Why choose The Knowledge Academy in Lusaka over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.

What is the cost/training fees for Conflict Management Training in Lusaka?

The training fees for Conflict Management Training in Lusaka starts from $1795

Which is the best training institute/provider of Conflict Management Training in Lusaka?

The Knowledge Academy is one of the Leading global training provider for Conflict Management Training.

What are the best Management Courses courses in Lusaka?

Please see our Management Courses courses available in Lusaka

Customers Reviews

Amber Bayer

She was absolutely amazing and extremely knowledgeable. I felt I came away with so much valuable knowledge that I can apply to my personal and work life. I really enjoyed the psychological side of things and feel it ignited a strong interest for me that i feel i can take away and consider for my future career choice.

Laura Sheppard

A great trainer who was very knowledgeable and kept the course interesting and the audience engaged.

Amy Layton

The trainer was knowledgeable and delivery was clear and organised. However, 95% of the session was listening to verbal, slide-assisted information. I find it easier to learn with invitations to write down ideas, share ideas, offer scenarios, and interact. However, I understand that a majority of learners prefer pure listening.

Jason Taylor

Great diction, clarity and pace. A skilled use of the pause and encouraging interaction and feedback. Agile in considering discussion and aligning to the course content. A tough gig presenting this volume of material online on a dry subject during a hot day, but maintained interest and input.

Karen Hobson

Very informative and experienced person

Helen Holdsworth

Dee was an exceptional trainer for the conflict management course. She was highly engaging and involved each attendee in a warm, personable manner. She presented the material clearly and created a supportive environment in which everyone felt comfortable contributing. Her approachable style made the course both informative and enjoyable.

Bradley Dowle

Very engaging, very good at showing interest in the course and each persons individual reason for being there. Not just a 'read the slides' trainer. Ideal trainer to be honest

Lorna Troon

personable trainer that was engaging.

Caroline Ward

Brilliant delivery. engaging, and informative.

Samuel Slotta

Extremely informative

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Best price in the industry

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

Our Clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water