ITIL® Version 5 Foundation Bridge Training in Lusaka

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ITIL® Version 5 Foundation Bridge Training

Lusaka

Our ITIL® Version 5 Foundation Bridge Training in Lusaka provides a clear understanding of how ITIL has evolved to support digital product and service management. It focuses on updated lifecycle activities, value creation, AI integration, and governance concepts to help professionals transition confidently from ITIL® 4 to Version 5.

Learn how ITIL® Version 5 builds upon ITIL® 4 through service lifecycle practices
Understand the key changes with ITIL Foundation Bridge (Version 5) Training
Gain insight into AI governance, value stream management, and digital experience

Dates & Prices

ITIL® Version 5 Foundation Bridge Training Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

ITIL® Version 5 Foundation Bridge Training Course Outline

Module 1: Key Concepts of Digital Product and Service Management

Product and Service Management
Service Offering
Value Co-Creation

Module 2: Service Relationships

Organisations
Providers, Consumers, and Vendors
Roles in Managing, Delivering, and Consuming Services
Service Consumer Roles
Consumer Roles Example
Service Relationship Model
Types of Service Relationships: Basic, Cooperative, and Collaborative
Service Journey (1/2)
Service Journey (2/2)
Service Quality and Service Level
Service Level Metrics (1/2)
Service Level Metrics (2/2)
Service Level Agreements

Module 3: ITIL Value System (ITIL VS)

Components of the ITIL Value System
- Guiding Principles, Governance, Value Chain, Management Practices, Continual Improvement
ITIL Value System and its Purpose

Module 4: Governance

Governing Bodies and Governance
Governance of Digital Technology

Module 5: ITIL Guiding Principles

What is an ITIL Guiding Principle?
Recap of the ITIL Guiding Principles
Using Automation and AI
Principles Interaction

Module 6: Value Chain, Lifecycle Activities and ITIL Management Practices

Introduction to ITIL Product and Service Lifecycle
Purpose of the ITIL Product and Service Lifecycle Management Activities
Value Chain
Management Practices

Module 7: Value streams

Key Concepts of Value Stream Mapping and Management
Purpose of Value Stream Mapping and Management

Module 8: Continual improvement

ITIL Continual Improvement Model
- List the Steps of the ITIL Continual Improvement Model
- Understand the Steps of the ITIL Continual Improvement Model
- Describe Continual Improvement within the ITIL Value System and its Role in the Organisation

Module 9: Four Dimensions of Product and Service Management and AI

Introduction to the ITIL Four Dimensions of Product and Service Management
Internal Factors and External Factors
Introduction to AI
ITIL AI Governance

Module 10: ITIL and other Frameworks Integration

ITIL and DevOps
ITIL and PRINCE2

Who Should Attend the ITIL® Version 5 Foundation Bridge Training?

This training is designed for professionals who already hold ITIL® 4 Foundation and want to transition smoothly to ITIL® Version 5. It focuses on updated concepts, terminology, and practices without revisiting foundational ITIL knowledge. The following professionals can benefit the most from the course:

IT Service Managers
IT Operations Managers
Service Delivery Managers
Product Managers
IT Consultants
Digital Transformation Managers
Governance, Risk, and Compliance Professionals

Prerequisites of the ITIL® Version 5 Foundation Bridge Training

Delegates must hold a valid ITIL® 4 Foundation certification before attending this Bridge training. This prerequisite ensures existing ITIL knowledge is in place, allowing full focus on the updated concepts, enhancements, and new practices introduced in ITIL® Version 5.

ITIL® Version 5 Foundation Bridge Training Overview

ITIL® Version 5 Foundation Bridge Training introduces delegates to the latest evolution of the ITIL framework, focusing on digital product and service management. It explains how ITIL has progressed beyond ITIL® 4 to support modern value creation, lifecycle thinking, and digital operating models.

This training supports professionals who already hold ITIL® 4 Foundation by building clarity around new Version 5 concepts. It strengthens understanding of value streams, governance, digital experience, and emerging areas.

This 1-Day course by The Knowledge Academy enables delegates to transition confidently to ITIL® Version 5 without revisiting foundational content. It provides focused insight into updated terminology, practices, and structures, supporting progression into advanced ITIL® Version 5 Certifications.

ITIL® Version 5 Foundation Bridge Training Objectives

To understand the evolution from ITIL® 4 to ITIL® Version 5
To explore updated product and service lifecycle concepts in Version 5
To gain insight into value streams, governance, and digital experience
To apply ITIL® Version 5 terminology and principles effectively
To prepare for progression into advanced ITIL® Certifications

Upon completion of this ITIL® Version 5 Foundation Bridge Course, delegates will gain a clear understanding of Version 5 changes, supporting a confident transition from ITIL® 4 and continued professional development in modern service management roles.

What’s Included in this ITIL® Version 5 Foundation Bridge Training?

World-Class Training Sessions from Experienced Instructors
Interactive Learning with 24*7 Support
Digital Delegate Pack

ITIL® 5 Foundation Bridge Exam Information

The ITIL® 5 Foundation Bridge exam assesses a delegate’s understanding of the updated concepts introduced in ITIL Version 5. It validates knowledge of key framework enhancements, revised terminology, and the integration of digital product and service management practices for professionals transitioning from previous ITIL certifications.

The ITIL® 5 Foundation Bridge Exam is in the following format:

Question Type: Multiple Choice
Total Questions: 20
Pass Mark: 65%
Duration: 30 Minutes
Open Book/Closed Book: Closed Book

Train Your Workforce

Looking for ITIL® Version 5 Foundation Bridge Training in-house or onsite training in Lusaka? We specialise in corporate group training and bulk bookings for organisations of all sizes in Lusaka. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Lusaka venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Lusaka is the capital and the largest city of Zambia and has a population of around 1.7 million. The metro area has a population of around 2.4 million inhabitants. Lusaka is the centre of commerce and government in Zambia, The official language in Lusaka is English but Nyanja and Bemba are also spoken. The University of Zambia is the largest university in Zambia and was founded in 1966. There are around 25,000 students in attendance at the university who can study a variety of courses such as agricultural sciences, engineering, education, humanities & social sciences, law, mines, medicine, natural sciences and veterinary medicine.

Ways to take ITIL® Version 5 Foundation Bridge Training in Lusaka

Online Instructor-Led Learning

Online Self-Paced Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® Version 5 Foundation Bridge Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access ITIL® Version 5 Foundation Bridge Training in Lusaka delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master ITIL® Version 5 Foundation Bridge Training with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® Version 5 Foundation Bridge Training industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn ITIL® Version 5 Foundation Bridge Training through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access ITIL® Version 5 Foundation Bridge Training resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access ITIL® Version 5 Foundation Bridge Training in Lusaka from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective ITIL® Version 5 Foundation Bridge Training that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Experience the most sought-after learning style with The Knowledge Academy's ITIL® Version 5 Foundation Bridge Training Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® Version 5 Foundation Bridge Training sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® Version 5 Foundation Bridge Training Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our ITIL® Version 5 Foundation Bridge Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

ITIL® Version 5 Foundation Bridge Training Schedule in Lusaka

Online Instructor-Led

Online Self-Paced

Onsite

Package deals for ITIL® Version 5 Foundation Bridge Training in Lusaka

Our training experts have compiled a range of course packages on a variety of categories in ITIL® Version 5 Foundation Bridge Training, to boost your career. The packages consist of the best possible qualifications with ITIL® Version 5 Foundation Bridge Training, and allows you to purchase multiple courses at a discounted rate.

ITIL® Version 5 Foundation Bridge Training in Lusaka FAQs

What is the main focus of ITIL® Version 5 compared to ITIL® 4?

ITIL® Version 5 places stronger emphasis on digital product and service management, expanding beyond traditional service management to support modern, value-driven, and technology-enabled operating models.

How does ITIL® Version 5 approach digital product and service management differently?

Version 5 introduces a product-centric mindset, integrating products, services, and experiences into a unified lifecycle that supports continuous value creation and improvement.

What new lifecycle concepts are introduced in ITIL® Version 5?

ITIL® Version 5 introduces the Product and Service Lifecycle, covering activities such as discover, design, build, deliver, support, and operate in a flexible, non-linear manner.

How does value stream management change in ITIL® Version 5?

Value stream management is expanded to address complexity, workflow optimisation, and end-to-end value delivery across both core and enabling value streams.

What role does artificial intelligence play within the ITIL® Version 5 framework?

The latest version highlights how AI can support automation, decision-making, and optimisation across product and service lifecycles, while also introducing structured AI governance.

How does ITIL® Version 5 support value co-creation across products and services?

The framework strengthens focus on outcomes, experiences, costs, risks, and feedback, helping organisations co-create value collaboratively with service consumers and stakeholders.

What updates have been made to governance and operating models in ITIL® Version 5?

The latest version of ITIL enhances governance guidance by aligning decision-making, accountability, and operating models with organisational purpose and value chain activities.

How are service relationships and the service journey addressed in ITIL® Version 5?

ITIL® Version 5 expands service relationship concepts to include digital product vendors and introduces the service journey to better manage interactions and experiences.

Why choose The Knowledge Academy in Lusaka over others?

The Knowledge Academy stands out as a Trusted Training Provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.

What is the cost/training fees for ITIL® Version 5 Foundation Bridge Training in Lusaka?

The training fees for ITIL® Version 5 Foundation Bridge Training in Lusaka starts from $1895

Which is the best training institute/provider of ITIL® Version 5 Foundation Bridge Training in Lusaka?

The Knowledge Academy is one of the Leading global training provider for ITIL® Version 5 Foundation Bridge Training.

What are the best ITIL® Certification Training courses in Lusaka?

Please see our ITIL® Certification Training courses available in Lusaka

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Trusted & Approved

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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