ITIL® 5 Product Certification Overview and Exam Details

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ITIL® Version 5 Product Certification Course Outline

Module 1: ITIL Foundation Recap and Digital Products and Services Overview

  • Introduction to Digital Products and Services
  • Digital Product and Service Lifecycle Management Activities

Module 2: Discover

  • Key Concepts and Practices of the ‘Discover’ Activity
  • Steps and Outputs of the ‘Discover’ Activity
  • Success Factors and Metrics of the ‘Discover’ Activity

Module 3: Design

  • Key Concepts and Practices of the 'Design' Activity
  • Steps and Outputs of the 'Design' Activity
  • Success Factors and Metrics of the 'Design' Activity

Module 4: Acquire

  • Key Concepts and Practices of the 'Acquire' Activity
  • Steps and Outputs of the 'Acquire' Activity
  • Success Factors and Metrics of the 'Acquire' Activity

Module 5: Build

  • Key Concepts and Practices of the 'Build' Activity
  • Steps and Outputs of the 'Build' Activity
  • Success Factors and Metrics of the 'Build' Activity

Module 6: Transition

  • Key Concepts and Practices of the 'Transition' Activity
  • Steps and Outputs of the 'Transition' Activity
  • Success Factors and Metrics of the 'Transition' Activity

Module 7: Operate

  • Key Concepts and Practices of the 'Operate' Activity
  • Steps and Outputs of the 'Operate' Activity
  • Success Factors and Metrics of the 'Operate' Activity

Module 8: Deliver

  • Key Concepts and Practices of the 'Deliver' Activity
  • Steps and Outputs of the 'Deliver' Activity
  • Success Factors and Metrics of the 'Deliver' Activity

Module 9: Support

  • Key Concepts and Practices of the 'Support' Activity
  • Steps and Outputs of the 'Support' Activity
  • Success Factors and Metrics of the 'Support' Activity

Module 10: The ITIL Product and Service Lifecycle

  • Managing the End-to End Lifecycle
  • ITIL, AI, and Other Frameworks

Module 11: ITIL and Other Frameworks

  • ITIL, AI, and Other Frameworks
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ITIL® 5 Product Certification Exam Information

The ITIL® 5 Product Certification Exam assesses delegates’ understanding and application of product management concepts across the digital product lifecycle. It focuses on areas such as product strategy, discovery, development, delivery, operation, and continual improvement within modern digital environments.

The ITIL® 5 Product Certification Exam is in the following format:

  • Question Type: Multiple Choice
  • Total Questions: 40
  • Pass Score: 70%
  • Duration: 90 Minutes
  • Open Book/ Closed Book: Open Book

Please note: Proof of training completion is required before the official exam results can be released.

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Who Should Attend this ITIL® Version 5 Product Certification? 

This course is designed for professionals involved in managing, developing, delivering, or improving digital products and services throughout their lifecycle. The following professionals can benefit from this course:

  • Product Managers
  • Digital Product Managers
  • Product Owners
  • IT Delivery Managers
  • Service Delivery Managers
  • IT Operations Managers
  • Portfolio Managers

Prerequisites of the ITIL® Version 5 Product Certification

Delegates must hold any ITIL® 4 Certification, ITIL® Foundation (Version 5), or ITIL® Foundation Bridge (Version 5) before progressing to the ITIL® Version 5 Product Certification.

ITIL® Version 5 Product Certification Overview

The ITIL® Version 5 Product Certification Course develops knowledge of managing digital products and services across their complete lifecycle. It covers the Discover, Design, Build, Transition, Operate, Deliver, and Support activities, including their key concepts, steps, success factors, and metrics.

Delegates will develop skills in end-to-end digital product management, cross-functional value alignment, and evidence-based product decision-making. They will also understand how metrics, feedback, AI, and other frameworks support effective product management.

This 2-Day course by The Knowledge Academy enables delegates to apply a structured approach to managing digital products and services from discovery through to support. It also prepares them for the official ITIL® Product (Version 5) Certification exam.

ITIL® Version 5 Product Certification Course Objectives

  • To explain the key concepts of digital product and service lifecycle management
  • To apply the Discover, Design, Acquire, Build, Transition, Operate, Deliver, and Support lifecycle activities
  • To identify the key steps, outputs, success factors, and metrics associated with each lifecycle activity
  • To develop skills in managing digital products and services across the end-to-end lifecycle
  • To strengthen cross-functional alignment and evidence-based product decision-making
  • To prepare effectively for the official ITIL® Product (Version 5) Certification exam

Learning Outcomes after Completing ITIL® 5 Product Certification

After completing this ITIL® Version 5 Product Certification Course, delegates will be equipped to manage digital products and services across their end-to-end lifecycle. They will strengthen their ability to align cross-functional teams, use metrics for informed decisions, and manage lifecycle activities from discovery through to support

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What's Included in this ITIL® Version 5 Product Certification?  

  • World-Class Training from Experienced Instructors  
  • ITIL® Version 5 Product Examination
  • Digital Delegate Pack 
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Lusaka is the capital and the largest city of Zambia and has a population of around 1.7 million. The metro area has a population of around 2.4 million inhabitants. Lusaka is the centre of commerce and government in Zambia, The official language in Lusaka is English but Nyanja and Bemba are also spoken. The University of Zambia is the largest university in Zambia and was founded in 1966. There are around 25,000 students in attendance at the university who can study a variety of courses such as agricultural sciences, engineering, education, humanities & social sciences, law, mines, medicine, natural sciences and veterinary medicine.  

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Ways to take ITIL® 5 Product Certification in Lusaka

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Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 5 Product Certification. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Access ITIL® 5 Product Certification in Lusaka delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

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Master ITIL® 5 Product Certification with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

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Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

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Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® 5 Product Certification industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

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Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

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Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

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Learn ITIL® 5 Product Certification through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

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Access ITIL® 5 Product Certification resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

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Benefit from the cost-effective ITIL® 5 Product Certification that delivers high-quality course content without compromising learning outcomes.

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Experience the most sought-after learning style with The Knowledge Academy's ITIL® 5 Product Certification Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 5 Product Certification sessions.

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Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 5 Product Certification Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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ITIL® 5 Product Certification Schedule in Lusaka

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Mon 12th Oct 2026

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Package deals for ITIL® 5 Product Certification in Lusaka

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 5 Product Certification, to boost your career. The packages consist of the best possible qualifications with ITIL® 5 Product Certification, and allows you to purchase multiple courses at a discounted rate.

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ITIL® 5 Product Certification - in Lusaka FAQs

What is the ITIL® Version 5 Product Certification Course?

This course introduces the principles of product management within the ITIL® 5 framework, focusing on how products support service value creation, governance, and continual improvement across modern IT and digital environments.

Who should attend the ITIL® Version 5 Product Certification Course?

It is suitable for IT Service and Product Managers, Service Delivery Professionals, Consultants, Architects, and anyone involved in managing or delivering product-led services aligned with ITIL® best practices.

Do I need prior ITIL knowledge to take this ITIL® Version 5 Product Certification?

Yes, having completed the ITIL® Version 5 Foundation Certification is beneficial, as it provides a strong grounding in core ITIL® concepts and helps learners fully engage with the product-focused principles covered in this course.

What is the cost/training fees for ITIL® 5 Product Certification in Lusaka?

The training fees for ITIL® 5 Product Certification in Lusaka starts from $2695

Which is the best training institute/provider of ITIL® 5 Product Certification in Lusaka?

The Knowledge Academy is one of the Leading global training provider for ITIL® 5 Product Certification.

What are the best ITIL® Certification Training courses in Lusaka?

Please see our ITIL® Certification Training courses available in Lusaka

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