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Classroom Training

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At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging, and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources, and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential courses in order to suit your requirements.

Furthermore, our classroom courses are carried out in thousands of locations worldwide, making training easily accessible wherever you are. Our courses typically begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. , As our most popular form of training available, we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.

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  • Direct support from our experienced trainers throughout the course
  • Training courses available in thousands of locations globally
  • Partake in engaging and valuable activities in the classroom to boost your learning potential
  • Receive an all-encompassing learning experience

Online Training

Our online-based training courses aim to provide you with a complete training experience. Due to their flexibility, these courses are greatly suited to busy working professionals, or any individual who would prefer the convenience of an online training course.

Our Computer-Based Training (CBT) courses remove the time and cost associated with travelling to course locations. You can complete your chosen course in any location, and work at your own pace, as the learning portal can be accessed 24/7. All of our online training courses have technical and administrative support and mobile access. Furthermore, each course has been carefully designed to incorporate informative, instructive, and engaging content. In this way, online learning can guarantee a valuable and enjoyable training solution.

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  • Our flexible online courses provide you with 24/7 access
  • 90 days access
  • Enjoy an engaging and interactive learning experience
  • Courses available through our easy-to-use learning portal

In-house Training

Our In-house training option allows you to select any of our courses and receive training at a venue of your choice, by any method of your choice.

In-house courses deliver training to multiple employees at once, thus reducing travel expenses and providing you with the ultimate convenience and value for money. In addition, this option allows you to receive a training course that has been specifically tailored to meet your business needs, ensuring first-class quality, applicability, and value.

By choosing to bring bespoke training to the office, you can improve business performance, and make your organisation more streamlined, resourceful, and profitable. With over 25 years’ of experience, we are the market-leaders of In-house training.

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  • Reduce the costs of employees taking time away from the workplace to train
  • Streamline your business with this bespoke training solution
  • Maximise your training budget
  • Monitor your employees’ progress and ensure that they receive applicable qualifications

Virtual Training

Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment. In this environment, our expert training instructors will be able to convey information and provide you with the all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global training provider, this method of training allows us to extend our training scope to those who may not be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.

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  • Receive direct support from our experienced trainers
  • Acquire the benefits of a classroom course, without the need to travel
  • Train from the comfort of your own home using remote access
  • All virtual training courses come with technical and administrative support

Senior Management Training

Key points about this course

Duration: 1 Days

Exams: No

Dates & Prices Enquire

Available delivery methods for this course

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Course Information


Senior Management Training Overview

This 1 day Senior Management Training course aims to teach delegates effective management methods that will allow individuals to develop their own style of management that works for both their organisations and their teams. This course will act as an overview for senior managers and will touch on: communication skills, Leadership training, conflict management, and performance management.


This course comes under the topic of Management Training, which is comprised of a range of courses that aim to develop the management style of individuals. These training courses are valid in any industry, and therefore extremely transferable. 

Senior Management Training Outline

This course will cover the following content:

Module 1: Communication Skills

  • Effective Interpersonal Communication

  • Understanding the Environment

  • Emotional Intelligence

  • Delivering and Receiving Feedback

  • Handling Difficult Conversations

  • Active Listening and presentations

  • Non-verbal and verbal Communication

  • Presentations

  • Written and Oral Communication


Module 2: Conflict

  • Interpersonal and Organisational Conflict Resolution

  • Mediation


Module 3: Creativity and Innovation

  • Creative Thinking

  • Customer service and support


Module 4: Employee Wellbeing

  • Assisting the employees

  • Safety and wellness of the employees

  • Stress Management

  • Violence Detection and Prevention

  • Work-life Balance


Module 5: Ethics

  • Social Responsibility

  • Inquiry and questions

  • Meeting Management


Module 6: Group Dynamics

  • Group Problem Solving and Decision Making

  • Learn to Lead Groups and Meetings

  • Online Groups

  • Questioning Techniques


Module 7: Leadership Training

  • Common Employment Laws

  • Crisis Management

  • Dealing with Ineffective Managers

  • Learn about effective Decision Making

  • Delegation

  • Demonstrating Integrity and Courage in employees

  • Employee Maintenance

  • Managing Absenteeism

  • Managing Day-to-Day Employee Performance

  • Managing High Potential talented Employees

  • Managing in Tough Times

  • Strategic Leadership and Thinking

  • Supervision and management


Module 8: Performance Management

  • Capacity Building

  • Disciplinary Action

  • Goal Setting and Feedback

  • Performance Development, Improvement, Measurement, and Planning


Module 9: Project Management Training

  • Benchmarking

  • Balanced Scorecard

  • Plan-Do-Study-Act Cycle for Continuous Improvement

  • Problem Solving & Lean Concepts

  • Systems Thinking


Module 10: Executive Training

  • Team Building

  • Employee Empowerment and Involvement

  • Team Building Activities

  • Self-directed Teams

  • Team Performance Management

Who should attend?

This course is designed for individuals in Senior Management roles who would like to strengthen their skills or develop further into a higher role within the company.



There are no prerequisites for enrolling on this Senior Management Training course.

The Knowledge Academy offer training in a variety of locations across the UK and around the world, making it easy to find a training venue near you.
There are no prerequisites for enrolling on this Senior Management Training course.
No, delegates do not need to take an examination to pass this Senior Management Training course.
The course will begin at 9 am and finish by 5 pm. We ask that delegates arrive at the venue by 8:45 am so that the course can begin promptly at 9 am.

Senior Management Training Examination

There is no examination for this Senior Management Training course, completion will be based on full participation and attendance of the course.

Dates & Prices

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How will you be funding your training?

Self funding

Company funding

Not sure

Key points about this course

Duration: 1 Days

Exams: No

Why choose TKA logo

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Shell Logo

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell