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At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging,
and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources,
and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential
courses in order to suit your requirements.
Furthermore, our classroom courses are carried out in thousands of locations worldwide, making training easily accessible wherever you are. Our courses typically begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. , As our most popular form of training available, we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.
Our online-based training courses aim to provide you with a complete training experience. Due to their
flexibility, these courses are greatly suited to busy working professionals, or any individual who would prefer the
convenience of an online training course.
Our Computer-Based Training (CBT) courses remove the time and cost associated with travelling to course locations. You can complete your chosen course in any location, and work at your own pace, as the learning portal can be accessed 24/7. All of our online training courses have technical and administrative support and mobile access. Furthermore, each course has been carefully designed to incorporate informative, instructive, and engaging content. In this way, online learning can guarantee a valuable and enjoyable training solution.
Our In-House training option allows you to select any of our courses and receive training at a venue of your choice,
by any method of your choice.
In-House courses deliver training to multiple employees at once, thus reducing travel expenses and providing you with the ultimate convenience and value for money. In addition, this option allows you to receive a training course that has been specifically tailored to meet your business needs, ensuring first-class quality, applicability, and value.
By choosing to bring bespoke training to the office, you can improve business performance, and make your organisation more streamlined, resourceful, and profitable. With over 25 years’ of experience, we are the market-leaders of In-House training.
Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment.
In this environment, our expert training instructors will be able to convey information and provide you with the
all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global
training provider, this method of training allows us to extend our training scope to those who may not
be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.
This course will cover the following content:
Module 1: Communication Skills
Effective Interpersonal Communication
Understanding the Environment
Delivering and Receiving Feedback
Handling Difficult Conversations
Active Listening and presentations
Non-verbal and verbal Communication
Written and Oral Communication
Module 2: Conflict
Interpersonal and Organisational Conflict Resolution
Module 3: Creativity and Innovation
Customer service and support
Module 4: Employee Wellbeing
Assisting the employees
Safety and wellness of the employees
Violence Detection and Prevention
Module 5: Ethics
Inquiry and questions
Module 6: Group Dynamics
Group Problem Solving and Decision Making
Learn to Lead Groups and Meetings
Module 7: Leadership Training
Common Employment Laws
Dealing with Ineffective Managers
Learn about effective Decision Making
Demonstrating Integrity and Courage in employees
Managing Day-to-Day Employee Performance
Managing High Potential talented Employees
Managing in Tough Times
Strategic Leadership and Thinking
Supervision and management
Module 8: Performance Management
Goal Setting and Feedback
Performance Development, Improvement, Measurement, and Planning
Module 9: Project Management Training
Plan-Do-Study-Act Cycle for Continuous Improvement
Problem Solving & Lean Concepts
Module 10: Executive Training
Employee Empowerment and Involvement
Team Building Activities
Team Performance Management
This 1 day Senior Management Training course aims to teach delegates effective management methods that will allow individuals to develop their own style of management that works for both their organisations and their teams. This course will act as an overview for senior managers and will touch on: communication skills, Leadership training, conflict management, and performance management.
This course comes under the topic of Management Training, which is comprised of a range of courses that aim to develop the management style of individuals. These training courses are valid in any industry, and therefore extremely transferable.
This course is designed for individuals in Senior Management roles who would like to strengthen their skills or develop further into a higher role within the company.
There are no prerequisites for enrolling on this Senior Management Training course.
There is no examination for this Senior Management Training course, completion will be based on full participation and attendance of the course.
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We have the guaranteed best price for our courses in the industry
Resources are included for a comprehensive learning experience
Flexible delivery methods are available depending on your learning style
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell
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