ITIL® 5 Experience Certification in Hanoi

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ITIL® 5 Experience Certification

Hanoi

Explore service experiences, customer journeys, and value co-creation models
Understand how experience design supports the ITIL® Value System and service lifecycle
Develop experience improvement skills with ITIL Experience (Version 5) Certification

Dates & Prices

ITIL® 5 Experience Certification Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

ITIL® 5 Experience Certification Course Outline

Module 1: ITIL Foundation Recap and Experience Overview

Key Concepts of ITIL
Key Concepts of Experience

Module 2: Experience Stakeholders and Tensions

Service Stakeholders
- Key Experience Stakeholders’ Roles
- Consumer Stakeholders’ Roles
- Explain the Provider Stakeholders’ Roles

Module 3: Experience and the ITIL Four Dimensions

Experience and the ITIL Four Dimensions
- How Experience Integrates/Influences/is reflected in all ITIL Four Dimensions
- How to Improve Experience through the 'Organisations and People' Dimension
- How to Improve Experience through the 'Partners and Suppliers' Dimension
- How to Improve Experience through the 'Information and Technology' Dimension
- How to Improve Experience through the 'Value Streams and Processes' Dimension
Apply the ITIL Four Dimensions

Module 4: Experience in the ITIL Product and Service Lifecycle

Experience in the ITIL Product and Service Lifecycle
- Value Chain Activities
- Functional and Relational Interactions
- Apply Stakeholder Role Mapping
- Differentiate Functional vs. Relational Interactions

Module 5: Capturing Experience: Evidence, Signals, and Quality

Key Concepts of Experience Capture
Experience Evidence

Module 6: Service Journeys: Relationships, Agreements, and Stakeholder Journeys

Service Relationships, Agreements, and Journeys
Organisations
Consumer Stakeholders
Provider Stakeholders

Module 7: Continual Experience Improvement

Digital Experience Improvement
- Apply the Notice – Interpret – Hypothesize – Experiment Loop within the ITIL Continual Improvement Model
- Differentiate Improvements by the System versus Improvements to the System
- Role of Trust and Psychological Safety in Experience Improvement

Module 8: AI, Experience, and Governance

Experience Management in the AI Context
AI Governance

Module 9: ITIL and Other Frameworks

ITIL and DevOps
ITIL and PRINCE2

Who Should Attend ITIL® Version 5 Experience?

ITIL® 5 Experience is ideal for professionals who want to strengthen their understanding of experience-led product and service management in digital environments. It is particularly suitable for those involved in designing, delivering, and improving service experiences across modern IT and business landscapes, including:

IT Service Management Professionals
IT Managers and Service Leaders
Service Delivery and Operations Managers
Digital and Product Managers
Service Owners
Customer and Experience Management Professionals
DevOps and Digital Transformation Practitioners

Prerequisites for ITIL® Version 5 Experience

Learners must complete the ITIL® Version 5 Foundation before attending ITIL® Version 5 Experience. Those who have completed the ITIL ® 4 Foundation are required to complete the ITIL® Version 5 Bridge Course prior to progressing to this Experience module.

ITIL® 5 Experience Certification Overview

ITIL® Version 5 Experience focuses on applying experience-led thinking to improve how digital products and services are delivered and perceived. It explains how experience insights support value co-creation, strengthen service relationships, and enhance outcomes across value streams.

This 2-Day course offered by The Knowledge Academy equips delegates with the knowledge required to apply ITIL experience management principles in real-world service environments. Delegates will learn how to interpret experience signals, map stakeholder roles, and implement structured improvement approaches to enhance service outcomes.

The ITIL Version 5 Foundation Certification Course is already available. Please check it out to get started on the ITIL Certification pathway.

ITIL® 5 Experience Certification

What’s Included in this ITIL® Version 5 Experience?

World-Class Training from Experienced Instructors
Digital Delegate Pack

ITIL® 5 Experience Certification Course

The ITIL® 5 Experience Certification Course assesses delegate understanding of experience-centric service management and value co-creation. It validates knowledge of integrating customer, user, and employee experience principles with ITIL practices to design and deliver impactful, value-driven services.

The ITIL® 5 Experience Certification Exam is in the following format:

Question Type: Multiple Choice
Total Questions: 40
Pass Mark: 70%
Duration: 90 Minutes
Open Book/ Closed Book: Open Book

Train Your Workforce

Looking for ITIL® 5 Experience Certification in-house or onsite training in Hanoi? We specialise in corporate group training and bulk bookings for organisations of all sizes in Hanoi. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Hanoi venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Hanoi is the capital of Vietnam and is the second largest city in the country. The city has a population of around 2.6 million people. The metropolitan area population is around 6.5 million people. The Hanoi Medical University was established in 1902 during the French colonisation. The university was named after Alexandre Yersin who was involved in discovering the bacillus responsible for the bubonic plague. The university became Yersinia Pestis until it was renamed to its current now. Vietnam National University, Hanoi was established in 1993 and has 10 faculties in operation which include; science, humanities, languages, international studies, engineering, technology, business, education, law, business, medicine and pharmacy.

Ways to take ITIL® 5 Experience Certification in Hanoi

Online Instructor-Led Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 5 Experience Certification. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access ITIL® 5 Experience Certification in Hanoi delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master ITIL® 5 Experience Certification with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® 5 Experience Certification industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn ITIL® 5 Experience Certification through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access ITIL® 5 Experience Certification resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access ITIL® 5 Experience Certification in Hanoi from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective ITIL® 5 Experience Certification that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Experience the most sought-after learning style with The Knowledge Academy's ITIL® 5 Experience Certification Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 5 Experience Certification sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 5 Experience Certification Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our ITIL® 5 Experience Certification offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

ITIL® 5 Experience Certification Schedule in Hanoi

Online Instructor-Led

Onsite

Package deals for ITIL® 5 Experience Certification in Hanoi

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 5 Experience Certification, to boost your career. The packages consist of the best possible qualifications with ITIL® 5 Experience Certification, and allows you to purchase multiple courses at a discounted rate.

Save Up to 40%5 Courses

ITIL® Managing Professional (MP) Certification Path

ITIL® 5 Foundation Certification $1995
ITIL® 5 Product Certification $2695
ITIL® 5 Service Certification $2695
ITIL® 5 Experience Certification $2695
ITIL® 5 Transformation Certification $2695

Total Without Package: $12775

Package Price: $7695 (Save $5080)

Purchase now

ITIL® 5 Experience Certification in Hanoi FAQs

What is the ITIL® Version 5 Product?

ITIL® Version 5 Product refers to the latest evolution of the ITIL framework that integrates modern product and service management with digital, experience-led, and value-focused practices to support organisations operating in complex, technology-driven environments.

Who is ITIL® 5 Experience for?

ITIL® Version 5 Experience Training is designed for professionals involved in service design, product management, experience management, and digital transformation who want to apply experience-led thinking within modern IT and business environments.

When is ITIL® Version 5 Experience launching?

The ITIL® Version 5 Experience Certification was launched on 12th March 2026. To get more information about the course and prices, get in touch with us.

Are there any prerequisites for ITIL® Version 5 Experience?

Yes. Learners must complete the ITIL® Version 5 Foundation. Those who hold the ITIL® 4 Foundation are required to complete the ITIL® Version 5 Bridge Course before progressing. If needed, learners can check out our ITIL® Version 5 Foundation training to meet this requirement.

What is the cost/training fees for ITIL® 5 Experience Certification in Hanoi?

The training fees for ITIL® 5 Experience Certification in Hanoi starts from $2695

Which is the best training institute/provider of ITIL® 5 Experience Certification in Hanoi?

The Knowledge Academy is one of the Leading global training provider for ITIL® 5 Experience Certification.

What are the best ITIL® Certification Training courses in Hanoi?

Please see our ITIL® Certification Training courses available in Hanoi

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