ITIL® 5 Service Certification - in Hanoi

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ITIL® 5 Service Certification

Hanoi

ITIL Service (Version 5) Certification Training in Hanoi equips delegates to manage and deliver high-quality digital services throughout the entire service lifecycle. Learners gain the skills needed to handle service relationships, maintain service levels, drive operational reliability, and achieve measurable outcomes for customers.

Develop service management expertise with the ITIL® 5 Service Certification
Strengthen decision-making across changing service environments
Learn to use metrics and success factors to evaluate service effectiveness

Dates & Prices

ITIL® 5 Service Certification Overview and Exam Details

Course syllabus

Exams

Who it’s for

What’s included

FAQs

ITIL® 5 Service Certification Course Outline

Module 1: ITIL Foundation Recap and Digital Products and Services Overview

Introduction to Digital Products and Services
Digital Product and Service Lifecycle Management Activities

Module 2: Discover

Digital Product and Service Lifecycle Management Activities
Key Concepts and Practices of the 'Discover’ Activity
Steps and Outputs of the 'Discover’ Activity
Success Factors and Metrics of the 'Discover’ Activity

Module 3: Design

Digital Product and Service Lifecycle Management Activities
Key Concepts and Practices of the 'Design' Activity
Steps and Outputs of the 'Design' Activity
Success Factors and Metrics of the 'Design' Activity

Module 4: Acquire

Digital Product and Service Lifecycle Management Activities
Key Concepts and Practices of the 'Acquire' Activity
Steps and Outputs of the 'Acquire' Activity
Success Factors and Metrics of the 'Acquire' Activity

Module 5: Build

Digital Product and Service Lifecycle Management Activities
Key Concepts and Practices of the 'Build' Activity
Steps and Outputs of the 'Build' Activity
Success Factors and Metrics of the 'Build' Activity

Module 6: Transition

Digital Product and Service Lifecycle Management Activities
Key Concepts and Practices of the 'Transition' Activity
Steps and Outputs of the 'Transition' Activity
Success Factors and Metrics of the 'Transition' Activity

Module 7: Operate

Key Concepts and Practices of the 'Operate' Activity
Steps and Outputs of the 'Operate' Activity
Success Factors and Metrics of the 'Operate' Activity

Module 8: Deliver

Key Concepts and Practices of the 'Deliver' Activity
Steps and Outputs of the 'Deliver’ Activity
Success Factors and Metrics of the 'Deliver' Activity

Module 9: Support

Key Concepts and Practices of the 'Support' Activity
Steps and Outputs of the 'Support' Activity
Success Factors and Metrics of the 'Support' Activity

Module 10: The ITIL Product and Service Lifecycle

Managing the End-to-End Lifecycle
ITIL, AI and Other Frameworks

Module 11: ITIL and Other Frameworks

ITIL, AI and Other Frameworks

ITIL® 5 Service Certification Exam Information

The ITIL® 5 Service Certification Exam assesses delegates’ understanding and application of modern service management concepts and practices. It focuses on service delivery, value co-creation, service relationships, and approaches for managing and improving services in digital environments.

The ITIL® 5 Service Certification Exam is in the following format:

Question Type: Multiple Choice
Total Questions: 40
Pass Score: 70%
Duration: 90 Minutes
Open Book/ Closed Book: Open Book

Please note: Proof of training completion is required before the official exam results can be released.

Who Should Attend this ITIL® Version 5 Service Certification?

This course is suitable for professionals involved in managing, delivering, operating, or supporting digital services. It is particularly relevant to those who want to strengthen their understanding of the digital product and service lifecycle, service performance, and end-to-end service delivery. The following professionals can benefit from this course:

Service Managers
Support Managers
Incident Specialists
Process Owners
IT Analysts
IT Operations Professionals
Service Desk Analysts

Prerequisites for the ITIL® Version 5 Service Certification

Delegates must hold any ITIL® 4 Certification, ITIL® Foundation (Version 5), or ITIL® Foundation Bridge (Version 5) before progressing to the ITIL® Version 5 Service Certification.

ITIL® Version 5 Service Certification Overview

The ITIL® Version 5 Service Certification Course develops knowledge of managing digital products and services across the full lifecycle. It introduces the key lifecycle activities, their outputs, success factors, and metrics.

Delegates will develop an understanding of how lifecycle activities are coordinated, measured, and managed across digital service environments. They will also explore how ITIL®, AI, and other frameworks can support effective product and service lifecycle management.

This 2-Day course offered by The Knowledge Academy helps delegates apply lifecycle management principles in digital service environments. It also prepares them for the official ITIL® Service (Version 5) Certification Exam.

ITIL® Version 5 Service Certification Course Objectives

To explain the key concepts of digital product and service lifecycle management
To apply the Discover, Design, Acquire, Build, Transition, Operate, Deliver, and Support activities
To identify the steps, outputs, success factors, and metrics across lifecycle activities
To understand how lifecycle activities work together across digital products and services
To explore how ITIL®, AI, and other frameworks support lifecycle management
To prepare effectively for the official ITIL® Service (Version 5) Certification exam

Learning Outcomes of this ITIL® Version 5 Service Certification

After completing this ITIL® Version 5 Service Certification Course, delegates will be better equipped to manage and improve digital services across their lifecycle. They will strengthen their ability to support value co-creation, improve service experiences, use evidence to guide decisions, and drive continual improvement.

What's Included in this ITIL® Version 5 Service Certification?

World-Class Training from Experienced Instructors
ITIL® Version 5 Service Certification Examination
Interactive Learning with 24*7 Support
Digital Delegate Pack

Train Your Workforce

Looking for ITIL® 5 Service Certification in-house or onsite training in Hanoi? We specialise in corporate group training and bulk bookings for organisations of all sizes in Hanoi. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Hanoi venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Hanoi is the capital of Vietnam and is the second largest city in the country. The city has a population of around 2.6 million people. The metropolitan area population is around 6.5 million people. The Hanoi Medical University was established in 1902 during the French colonisation. The university was named after Alexandre Yersin who was involved in discovering the bacillus responsible for the bubonic plague. The university became Yersinia Pestis until it was renamed to its current now. Vietnam National University, Hanoi was established in 1993 and has 10 faculties in operation which include; science, humanities, languages, international studies, engineering, technology, business, education, law, business, medicine and pharmacy.

Ways to take ITIL® 5 Service Certification in Hanoi

Online Instructor-Led Learning

Online Self-Paced Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 5 Service Certification. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access ITIL® 5 Service Certification in Hanoi delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master ITIL® 5 Service Certification with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® 5 Service Certification industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn ITIL® 5 Service Certification through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access ITIL® 5 Service Certification resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access ITIL® 5 Service Certification in Hanoi from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective ITIL® 5 Service Certification that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Experience the most sought-after learning style with The Knowledge Academy's ITIL® 5 Service Certification Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 5 Service Certification sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 5 Service Certification Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our ITIL® 5 Service Certification offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

ITIL® 5 Service Certification Schedule in Hanoi

Online Instructor-Led

Online Self-Paced

Onsite

Thu 19th Nov 2026

Fri 20th Nov 2026

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2 days

Online Instructor-Led

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Thu 14th Jan 2027

Fri 15th Jan 2027

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2 days

Online Instructor-Led

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Thu 15th Apr 2027

Fri 16th Apr 2027

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2 days

Online Instructor-Led

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Thu 15th Jul 2027

Fri 16th Jul 2027

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2 days

Online Instructor-Led

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Thu 11th Nov 2027

Fri 12th Nov 2027

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2 days

Online Instructor-Led

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Package deals for ITIL® 5 Service Certification in Hanoi

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 5 Service Certification, to boost your career. The packages consist of the best possible qualifications with ITIL® 5 Service Certification, and allows you to purchase multiple courses at a discounted rate.

Save Up to 40%5 Courses

ITIL® Managing Professional (MP) Certification Path

ITIL® 5 Foundation Certification $1995
ITIL® 5 Product Certification $2695
ITIL® 5 Service Certification $2695
ITIL® 5 Experience Certification $2695
ITIL® 5 Transformation Certification $2695

Total Without Package: $12775

Package Price: $7695 (Save $5080)

Purchase now

ITIL® 5 Service Certification - in Hanoi FAQs

What is the ITIL® Service (Version 5) Certification Course?

The ITIL® (Version 5) Service Certification Course focuses on managing digital products and services across the end-to-end lifecycle. It helps delegates understand how lifecycle activities are coordinated, measured, and supported to achieve effective service delivery.

Who should attend the ITIL® (Version 5) Service Certification Course?

This course is suitable for Service Managers, Support Managers, Incident Specialists, Process Owners, IT Analysts, IT Operations Professionals, and Service Desk Analysts. It is particularly relevant to professionals responsible for managing, operating, delivering, or supporting digital services.

What skills will I gain from this ITIL® 5 Service Certification Training?

Delegates will strengthen their ability to manage lifecycle activities, monitor service performance, coordinate service delivery, and interpret success factors and metrics with this ITIL® 5 Service Training. They will also develop a clearer understanding of how digital products and services are managed across their full lifecycle.

What is the ITIL® 5 Service Certification exam format?

The exam consists of 40 multiple-choice questions and lasts 90 minutes. It is an open-book examination, and delegates must achieve a minimum score of 70% to pass the exam and be eligible for certification.

How can I prepare for the ITIL® 5 Service Certification exam?

This ITIL® 5 Service Training Course helps delegates prepare by covering the key lifecycle activities, concepts, metrics, and service management practices assessed in the exam. Instructor-led guidance, structured learning, and course materials also support revision and exam readiness.

What career opportunities can ITIL® 5 Service Certification support?

This ITIL® 5 Service Course can support professional development in roles such as Service Manager, IT Operations Manager, Support Manager, Service Delivery Manager, IT Analyst, and Service Management Consultant. Career progression will also depend on existing experience, qualifications, and organisational requirements.

How does the ITIL® 5 Service Certification benefit service management professionals?

ITIL® 5 Service Course helps service management professionals strengthen their understanding of end-to-end digital service delivery and lifecycle management. It can support more structured decision-making, performance monitoring, and coordination across service activities.

Is ITIL® 5 Service Certification recognised by employers in Hanoi?

Yes, ITIL® is widely recognised in service management across organisations and industries worldwide. The ITIL® 5 Service Certification demonstrates knowledge of managing digital products and services across their lifecycle, supporting its relevance to employers in Hanoi.

How long does ITIL® 5 Service Certification remain valid?

ITIL® 5 Service Certification is issued with a three-year renewal date. Professionals can keep their certification current through approved renewal routes, including CPD activities or completing another certification within the same product suite.

Why choose The Knowledge Academy in Hanoi over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.

What is the cost/training fees for ITIL® 5 Service Certification in Hanoi?

The training fees for ITIL® 5 Service Certification in Hanoi starts from $2695

Which is the best training institute/provider of ITIL® 5 Service Certification in Hanoi?

The Knowledge Academy is one of the Leading global training provider for ITIL® 5 Service Certification.

What are the best ITIL® Certification Training courses in Hanoi?

Please see our ITIL® Certification Training courses available in Hanoi

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Flexible delivery methods are available depending on your learning style.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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