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Certified Agile IT Service Manager (CAITSM)

Hanoi

Certified Agile IT Service Manager (CAITSM) Course in Hanoi builds skills to manage IT services using agile principles. This course develops knowledge in service planning, collaboration, prioritisation, and continuous improvement to deliver responsive, value-focused IT services.

Includes course materials, CAITSM examination, & a completion certificate.
Certified Agile IT Service Management is delivered by experienced trainers.
We are the world's largest provider of training courses.

Dates & Prices

Certified Agile IT Service Manager (CAITSM) Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

Certified Agile IT Service Manager (CAITSM) Course Outline

This CAITSM course covers the following topics:

Module 1: Introduction

Defining Agile
- Agile
- Agile Vs Waterfall Model
- Agile Values
- Agile Manifesto
- Agile Umbrella
- Characteristics of Agile
- Agile Lifecycle
Agile Methods and Practices
Benefits of Agile IT Service Management
Implementing Agile IT Service Management

Module 2: Exploring Elements of Agile

Lean
- Core Concept of Lean Thinking
Kanban
- Graphical Representation of Kanban
DevOps
- DevOps: A Perspective
- Need for DevOps
ITSM
- Introduction to ITSM
- Representation of ITSM
- Key Concept and ITSM Framework
- ITSM in Agile
Scrum
- Define and Uses of Scrum
- Brief Look at Scrum

Module 3: Service Management Framework

Service Life Cycle
Components of Service Life Cycle
- Service Strategy
- Service Design
- Service Transition
- Service Operations
- Continual Service Improvement
Agile Process Design
- Diagram of Agile Process Design
- Description
- Challenges Faced While Working with Waterfall Model
- Agile Approach to Process Design
- Adaptive Approach is Promoted by Agile Process Design
- Net Result Will Be That Agile Processes Deliver Just Enough Control and Structure
- Minimum Viable Process (MVP)
- Agile Process Improvement

Who should attend this Certified Agile IT Service Manager (CAITSM) Training Course?

The Certified Agile IT Service Manager (CAITSM) Training Course is designed to equip delegates with the skills and knowledge necessary to effectively manage IT services using Agile methodologies. This training course is especially beneficial for these professionals:

IT Service Managers
Agile Coaches
IT Service Delivery Managers
IT Leaders and Executives
IT Project Managers
Scrum Masters
Change Management Practitioners

Prerequisites of the Certified Agile IT Service Manager (CAITSM) Training Course

There are no formal prerequisites for this Certified Agile IT Service Manager (CAITSM) Training Course. However, a foundational knowledge of Information Technology, Customer Support, and Agile methodologies would be beneficial for the delegates.

Certified Agile IT Service Manager (CAITSM) Course Overview

This Certified Agile IT Service Manager (CAITSM) Course explores Agile principles and practices in IT service management. Agile methodologies have become increasingly relevant in the dynamic landscape of IT, providing organisations with the flexibility and adaptability needed to respond effectively to changing requirements. This course delves into the fundamentals of Agile in an IT service management context, emphasising its relevance in driving efficiency and customer satisfaction.

Mastering Agile practices is crucial for IT professionals, particularly those involved in service management. Agile IT service management ensures that organisations can swiftly respond to evolving business needs, enhance team collaboration, and deliver high-quality customer service. This course is designed for professionals aspiring to elevate their IT service management skills by integrating Agile methodologies, making them well-equipped to navigate the complexities of today's IT environments.

The Knowledge Academy's 2-day training in Certified Agile IT Service Management equips delegates with practical knowledge and skills to apply Agile principles in an IT service management context. Delegates will gain insights into Agile frameworks, learn effective collaboration techniques, and understand how to optimise IT service delivery using Agile practices.

Course Objectives

To understand the principles and values of Agile in IT service management
To apply Agile methodologies to enhance IT service delivery
To foster collaboration and communication within IT service teams
To optimise workflows and adapt to changing business requirements
To implement Agile practices for improved customer satisfaction
To gain practical skills in incorporating Agile into IT service management processes

Upon completing the Certified Agile IT Service Manager (CAITSM) Course, delegates will have the knowledge and skills to apply Agile principles in IT service management effectively. This proficiency will enable them to lead teams in delivering high-quality services with greater agility.

What’s included in this Certified Agile IT Service Manager (CAITSM) Training Course?

Certified Agile IT Service Manager (CAITSM) Examination
World-Class Training Sessions from Experienced Instructors
Certified Agile IT Service Manager (CAITSM) Certificate
Digital Delegate Pack

Certified Agile IT Service Manager (CAITSM) Exam Information

To achieve the Certified Agile IT Service Manager (CAITSM), candidates will need to sit for an examination. The exam format is as follows:

Question Type: Multiple Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Mark: 65%, or 26/40 Marks
Duration: 60 Minutes
Open Book/ Closed Book: Closed Book

Train Your Workforce

Looking for Certified Agile IT Service Manager (CAITSM) in-house or onsite training in Hanoi? We specialise in corporate group training and bulk bookings for organisations of all sizes in Hanoi. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Hanoi venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Hanoi is the capital of Vietnam and is the second largest city in the country. The city has a population of around 2.6 million people. The metropolitan area population is around 6.5 million people. The Hanoi Medical University was established in 1902 during the French colonisation. The university was named after Alexandre Yersin who was involved in discovering the bacillus responsible for the bubonic plague. The university became Yersinia Pestis until it was renamed to its current now. Vietnam National University, Hanoi was established in 1993 and has 10 faculties in operation which include; science, humanities, languages, international studies, engineering, technology, business, education, law, business, medicine and pharmacy.

Ways to take Certified Agile IT Service Manager (CAITSM) in Hanoi

Online Instructor-Led Learning

Online Self-Paced Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Certified Agile IT Service Manager (CAITSM). Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access Certified Agile IT Service Manager (CAITSM) in Hanoi delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master Certified Agile IT Service Manager (CAITSM) with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from Certified Agile IT Service Manager (CAITSM) industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn Certified Agile IT Service Manager (CAITSM) through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access Certified Agile IT Service Manager (CAITSM) resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access Certified Agile IT Service Manager (CAITSM) in Hanoi from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective Certified Agile IT Service Manager (CAITSM) that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Experience the most sought-after learning style with The Knowledge Academy's Certified Agile IT Service Manager (CAITSM) Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Certified Agile IT Service Manager (CAITSM) sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Certified Agile IT Service Manager (CAITSM) Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our Certified Agile IT Service Manager (CAITSM) offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Certified Agile IT Service Manager (CAITSM) Schedule in Hanoi

Online Instructor-Led

Online Self-Paced

Onsite

Package deals for Certified Agile IT Service Manager (CAITSM) in Hanoi

Our training experts have compiled a range of course packages on a variety of categories in Certified Agile IT Service Manager (CAITSM), to boost your career. The packages consist of the best possible qualifications with Certified Agile IT Service Manager (CAITSM), and allows you to purchase multiple courses at a discounted rate.

Agile Training | Certified Agile IT Service Manager in Hanoi FAQs

What does the course include?

The course includes 2 days of classroom training from an expert instructor, the exam, courseware book including slides, and a certificate of achievement upon completion.

Does the course include an exam?

Yes, delegates will need to sit an exam to acquire the certification. The exam is included with the course fee.

What will be the experience of my instructor?

Your instructor will be an IT service management expert with years of experience with using Agile methodologies.

What time shall I arrive at the venue?

Please arrive at the venue at 8:45am.

What is the cost/training fees for Certified Agile IT Service Manager (CAITSM) in Hanoi?

The training fees for Certified Agile IT Service Manager (CAITSM) in Hanoi starts from $2595

Which is the best training institute/provider of Certified Agile IT Service Manager (CAITSM) in Hanoi?

The Knowledge Academy is one of the Leading global training provider for Certified Agile IT Service Manager (CAITSM).

What are the best Agile IT Service Management Training courses in Hanoi?

Please see our Agile IT Service Management Training courses available in Hanoi

Customers Reviews

Ben François

Katherine Burke

Good course Craig very friendly and knows his stuff and also very encouraging

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Why choose The Knowledge Academy

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

Our Clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water