Strategic Annual Review With Your Customer Training | Personal Development Training in Tashkent

Strategic Annual Review with Your Customer Training Course Outline

Module 1: Strategic Review

• What is a Strategic Review?
• Benefits of a Strategic Review
• Delivering a Successful Strategic Review

Module 2: Customer Service Performance Review

• Introduction
• Need to Conduct a Customer Service Performance Review
• How to Conduct a Customer Service Performance Review?

Module 3: Types of Customers

• Lookers
• Discount-Seekers
• Impulse Customers
• New Customers
• Dissatisfied Customers
• Loyal Customers

Module 4: Customer Request

• Important Rules of Customer Service
• How to Reply to a Customer Request?
  • Collect All Needs for Responding
  • Avoid Unnecessary Complexity
  • Use the Language of the Customer
  • Ask Questions in a Polite and Professional Manner
  • Three S’s
  • Use Formatting for Important Information
  • Always Proofread

Module 5: Handle Customer Complaints

• What are Customer Complaints?
• Process for Handling Customer Complaints
• How to Handle Negativity as a Support Professional?
• How to Handle Customer Complaints the Right Way?

Module 6: Customer Relationships

• Importance of Building Customer Relationship
• How to Build Relationships with Customers?
• Develop Customer Relationships
• Dealing with Negative Customer Relationships
• Maintaining Positive Customer Relations

Module 7: Improve Customer Satisfaction

• Offer Multi-Channel Support
• Make Collecting Feedback a Company Process
• Measure Customer Satisfaction Regularly
• NPS (Net Promoter Score)
• CSAT (Customer Satisfaction Score)
• CES (Customer Effort Score)
• Ask for Feedback Across All Touchpoints
• Actively Ask Customers for Feedback
• Share Feedback Across All Your Teams
• Reply to All Feedback
• Act on Complaints and Negative Reviews

Who should attend this Strategic Annual Review with Your Customer Training Course?

The Strategic Annual Review with Your Customer Training Course is designed to enhance the skills needed for effective long-term Customer Relationship Management, strategic planning, and performance assessment. However, it is beneficial for the following professionals:

• Account Managers
• Sales Managers
• Product Managers
• Marketing Managers
• Customer Service Representatives
• Business Analysts
• Business Development Managers

Prerequisites of the Strategic Annual Review with Your Customer Training Course

There are no formal prerequisites for this training course. However, a basic understanding of Customer Relationship Management, Business Management, Sales and Marketing, and strong communication skills would be beneficial for the delegates.

Strategic Annual Review with Your Customer Training Course Overview

A strategic review is a structured process to identify new value-creating opportunities within a business. This could be about improving the performance of an existing division or taking advantage of a new market adjacency opportunity. This training helps learners boost their skills and knowledge of customer relationships and how to handle customer complaints. It is beneficial for the financial benefits of improving performance and targeting new growth opportunities. The process itself can improve alignment between employees, senior management teams, and other key stakeholders, helping to drive a high-performance culture and clarity on the future direction of the business. Pursuing this training helps individuals get equipped with the necessary skills and techniques that will ultimately enhance their career opportunities and upgrade their earnings.

In this 1-day Strategic Annual Review with Your Customer Training, delegates will gain a thorough understanding of strategic review, benefits of a strategic review, and how to deliver a successful strategic review. During this training, delegates will learn about customer service performance reviews, the need to conduct a customer service performance review, and how to conduct a customer service performance review. This training course will be led by our highly professional trainer, who has years of experience teaching such courses and will assist delegates in gaining skills and understanding of strategic the review.

Course Objectives

• To drive a high-performance clarity and culture around the companies' future direction
• To deal with unhappy, anxious, and sometimes even difficult customers
• To keep track of your team members’ individual performance, goals, and career aspirations
• To shape your team’s goals, and set objectives for their career growth and success
• To communicate clearly and effectively leads to more satisfied customers

At the end of this training, delegates will be able to deliver a successful strategic review and conduct a customer service performance review. They will also be able to satisfy their customers and increase the productivity of organisations with their clients’ reviews.

What’s included in this Strategic Annual Review with Your Customer Training Course?

• World-Class Training Sessions from Experienced Instructors
• Strategic Annual Review with Your Customer Training Certificate
• Digital Delegate Pack