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Total CV: 14
Course Outline
Unit 1: Understanding Support Services Operations in an Organisation 8600-331
CV: 3
Module 1: Understand the Range of Support Services Required by the Organisation and the Legislation That Impacts on These Services
Module 2: Understand What Support Services are and How They are Currently Being Provided and Delivered
Module 3: Understand the Options of Delivering Support Services
Unit 2: Understanding Performance Management 8600-323
CV: 2
Module 4: Understand the Value of Assessing Performance to Meet Organisational and Individual Needs
Module 5: Know How to Manage Performance of Individuals in the Team
Module 6: Understand the Value of Feedback in the Workplace
Module 7: Know How to Manage Underperformance in the Workplace
Unit 3: Understanding How to Motivate to Improve Performance 8600-310
CV: 2
Module 8: Understand the Factors that Influence Motivation Levels in the Workplace
Module 9: Understand How a Theory of Motivation can be Used to Improve Performance Levels
Unit 4: Understanding Customer Service Standards and Requirements 8600-306
CV: 2
Module 10: Understand the Legal and Organisational Requirement for Managing Customer Service
Module 11: Understand Customer Service Standards
Module 12: Know How to Monitor Customer Service Performance
Unit 5: Developing People in the Workplace 8600-405
CV: 5
Module 13: Understand the Importance of Promoting Personal Development
Module 14: Be Able to Plan for an Individual’s Development
This course is suitable for professionals who want to develop their Leadership and Management skills to effectively lead teams and contribute to the success of their organisation.
A few of the professionals who will benefit from this course are:
The prerequisites for the ILM Level 3 Certificate in Leadership and Management Course demand a foundational grasp of Leadership principles, a basic understanding of Management concepts.
Leadership and management skills are of utmost importance for any manager to keep their organisation on track. Leadership is about inspiring others, and management is a process of planning, organising, directing, and managing tasks. On the other hand, management involves planning, organising, directing, staffing, and managing resources to achieve a goal. This training will allow learners to inspire and motivate their employees to improve their performance and support organisational growth. It also helps them ensure that their plans take them in the right direction and helps them continuously improve their business performance. This ILM Level 3 Certificate in Leadership and Management Training course focuses on providing learners with the core skills to improve their performance standards. Holding these skills will help learners measure and improve service quality to achieve outstanding performance and become successful leaders.
This 3-day ILM Level 3 Certificate in Leadership and Management training course assists them in developing their management skills and building leadership capabilities such as motivating and engaging teams and managing relationships confidently. During this training course, delegates will cover various concepts such as performance management, customer service standard requirements, TSP, main legal rights of customers, the importance of feedback to improve performance, the purpose of customer service standards, development vehicles, etc. The Knowledge Academy’s specialised and expert trainers, who have years of experience in teaching leadership and management courses, will conduct this training and help delegates enhance their leadership and management skills.
Course Objectives:
After attending this training course, delegates will be able to support service operations in an organisation. They will also be able to build their ability to perform leadership and management tasks, including managing projects, leading meetings, engaging teams, and managing relationships within an organisation effectively.
Why choose us
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ILM Level 3 Certificate in Leadership and Management. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's ILM Level 3 Certificate in Leadership and Management, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's ILM Level 3 Certificate in Leadership and Management. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ILM Level 3 Certificate in Leadership and Management sessions.
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ILM Level 3 Certificate in Leadership and Management at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Leverage benefits offered from a certification that fits your unique business or project needs
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Our ILM Level 3 Certificate in Leadership and Management offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
I thought the course tutor Leonor was knowledgeable, vibrant, refreshing and interesting. Her skill and providing the information in a tangible well and keeping the group focused was excellent. I enjoyed her enthusiasm and positivity in discussing the subject matter.
Really good trainer, enthusiastic about her role and you could see she had a genuine passion for her role which made people want to engage with the course.
Loved this ourse. delivered brilliantly.
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
The Knowledge Academy is an Approved Centre for ILM
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
We may not have any package deals available including this course. If you enquire or give us a call on + 1-866 272 8822 and speak to our training experts, we should be able to help you with your requirements.
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