Facilitation Skills Foundation And Practitioner Training in Rua António Heitor

Facilitation Skills Foundation and Practitioner Training Course Outline

Foundation

Chapter 1: Process Iceberg® Model

• Process Iceberg® Explained
  • Hierarchical
  • Sequential
  • Inter-Dependent
• Problems in Meetings
• Using the Process Iceberg® to help Groups become More Process Aware

Chapter 2: Task and Process and Two Key Tools

• Context
• Task and Process
  • Task
  • Process
  • Linking Task and Process
  • Red and Green Thinking and Facilitation
• Format and Tools
  • What is Format?
  • Models, Tools and Techniques
• SPO
• Degrees of Uncertainty
  • Certainty
  • Complexity
  • Uncertainty
• Levels of Process Awareness
  • The Dysfunctional Group
  • Transitional Groups
  • Process Aware Groups
• Feedback Model
  • Reverse Feedback
• Exercises
  • Levels of Process Awareness
  • Feedback Model
  • SPO
  • Degrees of Uncertainty

Chapter 3: The Key Roles

• Task Leader’s Role
  • Determining the Task Leader’s Role
• Facilitator’s Role
  • Subject Matter Expert or Not?
  • The Nature of the Facilitator’s Role
  • The Characteristics of the Changing Role
• Facilitation Triangle

Chapter 4: Knowing Myself …Understanding Others

• Myers Briggs Type Indicator® (MBTI)
  • Extraverts
  • Introverts
  • Sensing
  • Intuitives
  • Thinkers
  • Feelers
  • Judgers (Structured)
  • Perceivers (Unstructured)
• Understanding the Different Types
  • Different Types... Different Techniques

Chapter 5: Preparing for an Event/Workshop

• Meeting the ‘client’
  • First Meeting
• Hearing the ‘real’ need
• Planning the Agenda Process
  • Working Through the Objective
  • Designing the Process
  • Length for Each Task
  • Preparation Required
• Selecting and Organising the Venue
• How Many Facilitators Does It Take to Run a Process?
  • Certainty, Complexity, Uncertainty
  • Dysfunctional, Transitional, Process Aware
  • Number of Tables/Sub Groups
  • Time Available
  • Number of Facilitators Needed

Chapter 6: Contracting with a Group

• Agreeing the Contract
  • Contracting with the Client
  • The Nature of the Task (Certainty/Complexity/Uncertainty)
  • The Relationship Between Time, Process and Task (The Facilitation Triangle)
  • Analysis of the Maturity of the Group (Dysfunctional – Process Aware)
• The Role of the Facilitator in Terms of the Process
  • Process Responsibilities
  • Communications and Interpersonal Interactions
  • Who Does the Feedback?
  • Individual Preferences and Roles
  • Emotions
• Why Does the Facilitator Need a Contract?
  • Confirming the Contract

Chapter 7: Facilitating an Event

• The Impact of the Facilitator – Hamburg Research
  • Process Responses
  • Managing Introverts and Extraverts
• Importance of Sharing Knowledge in a Systematic Way
  • Groupthink
  • Examples of Groupthink: Past and Present
  • Remedies for Groupthink
• Good Process Ensures Good Decision-Making
  • Principles of Process Application
  • The Place of Feedback – Improving Levels of Understanding
  • Exchange of Information
  • Effect of Process Application
  • Symptoms of Taking the Wrong Approach
• Convergent and Divergent Thinking
  • Convergent Thinking
  • Divergent Thinking
  • Freeing Up People’s Thinking
• Tackling the Task Systematically – Using a Systematic Process Approach
  • Step One – Identify Issues
  • Step Two – Focus on the Main Issue(s)/Cause
  • Step Three – Define the Problem
  • Step Four – Selecting the Best Solution Should Be Done Against a Set of Criteria
  • Step Five – Generate Ideas for Potential Solutions
  • Step Six – Pinpoint the Most Appropriate Solution
  • Step Seven – Adverse Consequences
  • Step Eight – Action Planning
• Watching for the Causes Not Symptoms – Symptom, Cause and Action
  • Making Interventions
  • Dealing with Problems in Meetings
• There Are No Difficult People, Only a Poor Process
  • Unbalanced Roles or Preferences
  • Poor Communication or Interpersonal Interactions
• Poor or inappropriate Process (Format or Tools)
• Ill-defined Objective
• Using SCA and SPO – Inner Dialogue
  • Thinking ‘up and down’ the Iceberg and looking ‘forward’
• Capturing information – drawing skills

Chapter 8: Process Iceberg® Review

• Conducting a Process Review
  • Ask the group “What Helped?”
  • What else Helped?
  • What Hindered?
• Assessing Group Maturity by the Process Review

Chapter 9: Characteristics of an Effective Facilitator

• Characteristics of an Effective Facilitator
  • Reaction to Change
  • Speed of Reaction
  • Approach to Process
  • Reaction to Stress
  • Breadth of Knowledge
• Personal Strengths and the Areas where you will Feel Most and Least Comfortable

Practitioner

Section A:  Using the Models, Tools and Techniques

• Selecting the ‘best fit’ Model, Tool or Technique
  • The Scope of the Task
  • Model, Tool or Technique
• When and Where to Use the Models, Tools and Techniques
  • Process Models, Tools and Techniques - Facilitator’s Process Tools
  • Data Collection - Issue Identification and Collating
  • Decision Making - Prioritising
  • Action Planning and Implementation
  • Systematic Problem Solving and Solution Finding Model
  • Miscellaneous Tools and Techniques

Section B: Hearing the Process Words

• Hearing the Process Words
• Exercises in ‘Hearing the Process Words’
  • Situation 1
  • Situation 2

Section C: Models, Tools and Techniques for Effective Group Work

• Feedback Model
• Analogy

Who Should Attend this Facilitation Skills Foundation and Practitioner Training?

This course is designed for professionals and aspiring facilitators looking to enhance their ability to lead group processes and foster collaboration in workplace settings. It is especially beneficial for those in roles requiring strong interpersonal and organisational skills.

• Team Leaders
• Project Managers
• HR Professionals
• Organisational Development Consultants
• Change Managers
• Educators and Trainers
• Business Analysts

Prerequisites of Facilitation Skills Foundation and Practitioner Training

There are no formal prerequisites for attending this Facilitation Skills Foundation and Practitioner Training.

Facilitation Skills Foundation and Practitioner Training Course Overview

The Facilitation Skills Foundation and Practitioner Training Course equips participants with the essential skills to effectively lead and manage group processes. This comprehensive program focuses on developing process awareness, managing interpersonal dynamics, and applying structured facilitation techniques to drive successful outcomes. Career benefits include enhanced leadership capabilities, improved group decision-making skills, and the ability to facilitate diverse group settings with confidence and professionalism.

This 5-day course includes foundational topics such as the Process Iceberg® Model, task and process management, and advanced facilitation techniques. Practitioner-level insights, such as using models, tools, and techniques effectively, are also covered. This course not only builds facilitation skills but also enhances career prospects by preparing learners to excel in roles requiring group management, problem-solving, and decision-making expertise.

Course Objectives

• Understand and apply the Process Iceberg® Model to real-world scenarios
• Develop the ability to identify and address problems in group dynamics effectively
• Gain expertise in task and process integration for optimal outcomes
• Master the use of feedback models to foster productive communication
• Learn to create structured agendas and plan workshops efficiently
• Cultivate adaptability to manage uncertainty and group diversity

By the end of the course, learners will understand how to effectively facilitate group discussions, manage diverse personalities, and guide teams toward successful outcomes using systematic approaches. They will be adept at applying facilitation models, handling challenging group dynamics, and conducting impactful workshops.

What's included in this Facilitation Skills Foundation and Practitioner Training?  

• World-Class Training Sessions from Experienced Instructors 
• The Facilitation Skills Foundation and Practitioner Training 
• Digital Delegate Pack   

Facilitation Skills Foundation Exam Information

The exam is specifically designed to validate your understanding of the essential principles and practical skills in facilitation, ensuring you are well-prepared to apply these techniques in real-life settings. Achieving certification highlights your capability to support and lead teams, fostering efficient and productive group interactions.

• Question Type: Multiple Choice Format
• Total Questions: 50 Questions
• Total Marks: 50 marks
• Pass Marks: 50% or 25/50 marks
• Duration: 40 minutes
• Open Book/ Closed Book: Closed book

Facilitation Skills Practitioner Exam Information

This advanced course deepens your facilitation expertise, focusing on strategic applications in more complex situations. The exam tests your ability to integrate and apply advanced facilitation strategies, ensuring you can navigate challenging group dynamics. Passing this exam confirms your proficiency in leading diverse teams through intricate processes, making you a valuable asset in any organisational leadership role.

• Question Type: Objective-testing format
• Total Questions: 80 Questions
• Total Marks: 50% or 40/80 marks
• Duration: 2.5 hours
• Open Book/ Closed Book: Open book - Facilitation (2012) Practitioner manual only.