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Implementing Cisco Advanced Call Control and Mobility Services Training Overview

Course syllabus

Who it’s for

What’s included

FAQs

Implementing Cisco Advanced Call Control and Mobility Services Training Course Outline

Module 1: Signaling and Media Protocols

  • Analysing and Troubleshooting Signaling and Media Protocols

Module 2: CME/SRST Gateway Technologies

  • Implementing Cisco Unified Communications Manager Express
  • Implementing Cisco Unified Communications Manager Supplemental Services
  • Implementing Remote Site Survivability

Module 3: Cisco Unified Border Element

  • Examining Global Dial Plan Replication
  • Configuring and Troubleshooting Cisco Unified Border Element

Module 4: Call Control and Dial Planning

  • Implementing Globalised Call Routing
  • Implementing Remote Site Survivability

Module 5: Cisco Unified CM Call Control Features

  • Implementing Call Coverage in Cisco Unified Communications Manager
  • Implementing URI Calling in Cisco Unified Communications Manager
  • Implementing Call Admission Control in Cisco Unified Communications Manager

Module 6: Mobility

  • Configuring and Troubleshooting Cisco Unified Communications Manager Device Mobility
  • Configuring and Troubleshooting Cisco Unified Communications Manager Extension Mobility
  • Configuring and Troubleshooting Cisco Unified CM Unified Mobility

Labs

  • Analyse SIP, H.323, and Media Protocols
  • Troubleshoot SIP and Media Protocols
  • Implement Cisco Unified Communications Manager Supplemental Services
  • Implement Call Hunting and Call Queueing in Cisco Unified Communications Manager
  • Configure Device Mobility
  • Troubleshoot Cisco Unified Communications Manager Device Mobility
  • Configure Cisco Unified Communications Manager Extension Mobility
  • Troubleshoot Cisco Unified Communications Manager Extension Mobility
  • Configure Cisco Unified Mobility
  • Troubleshoot Cisco Unified Mobility
  • Implement Endpoints in Cisco Unified Communications Manager Express
  • Implement Endpoint Addressing and Call Routing in Cisco Unified Communications Manager Express
  • Implement Calling Privileges in Cisco Unified Communications Manager Express
  • Implement Hunt Groups, Call Park, and Paging in Cisco United Communications Manager Express
  • Implement Globalised Call Routing
  • Implement TEHO, PSTN Backup, and CoS in a Globalised Call-Routing Deployment
  • Implement MGCP Fallback and Survivable Remote Site Telephony
  • Implement Call Admission Control
  • Implement a URI-Based Dial Plan for Multisite Deployments
  • Troubleshoot Globalised Call Routing
  • Troubleshoot Call Admission Control
  • Implement Global Dial Plan Replication
  • Implement Cisco Unified Border Element
  • Troubleshoot Cisco Unified Border Element
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Who Should Attend this Implementing Cisco Advanced Call Control and Mobility Services Training?

The Implementing Cisco Advanced Call Control and Mobility Services Training Course is designed for IT professionals responsible for implementing, managing, and troubleshooting advanced call control and mobility services using Cisco technologies. This course is particularly beneficial for:

  • Unified Communications (UC) Engineers
  • Collaboration Engineers
  • Voice Engineers
  • Network Administrators
  • Telephony Engineers
  • VoIP Specialists
  • Technical Support Engineers
  • Unified Communications Managers

Prerequisites for the Implementing Cisco Advanced Call Control and Mobility Services Training

No formal prerequisites are required for this Cisco Training; however, having the following knowledge and skills beforehand would be beneficial during the training:

  • Basic computer and browser use, networking fundamentals, voice/video basics, and codecs
  • Understanding of Cisco IOS XE commands and Cisco Collaboration architecture
  • Ability to configure and manage Cisco Unified CM settings, endpoints, and features
  • Familiarity with SIP, H.323, and SCCP signalling protocols
  • Skills in analysing traffic patterns, QoS models, and SIP call setup/teardown
  • Knowledge of dial plan configuration, call routing, and toll fraud prevention
  • Experience implementing PSTN access via Cisco gateways and SIP dial plans
  • Ability to deploy and troubleshoot media resources within Cisco Unified CM and Cisco ISR

Implementing Cisco Advanced Call Control and Mobility Services Training Overview

Implementing Cisco Advanced Call Control and Mobility Services Training introduces Cisco collaboration technologies for call control, mobility, and voice services. It covers Cisco Unified Communications Manager, Cisco Unified Border Element, and dial planning.

This training develops knowledge of call routing, signalling protocols, mobility services, and collaboration troubleshooting. Delegates learn how to configure, manage, and troubleshoot Cisco collaboration solutions.

This 2-Day course offered by The Knowledge Academy enables delegates to apply Cisco collaboration technologies in enterprise collaboration environments. Delegates can deploy and manage advanced call control and mobility services.

Implementing Cisco Advanced Call Control and Mobility Services Training Course Objectives

  • To establish a standard numbering plan for call routing and simplify International multisite dial plans
  • To regulate traffic volume in voice communications, particularly in wireless mobile networks and VoIP
  • To configure dial plan elements within a single site, Cisco Unified CM deployment
  • To configure and troubleshoot Cisco Unified Communications Manager extension mobility
  • To consolidate communications infrastructure into a scalable, portable, and secure collaboration solution
  • To know how to migrate to SIP that works for business by controlling the pace and strategy

Upon completion of this training, delegates will be able to implement advanced call control, mobility, and survivability features using Cisco Unified Communications Manager and Cisco IOS XE gateways. They will also be able to configure and troubleshoot globalised call routing, call admission control, mobility services, and Cisco Unified Border Element.

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What’s Included in this Implementing Cisco Advanced Call Control and Mobility Services Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Interactive Learning with 24*7 Support
  • Digital Delegate Pack
Hands-On Labs: Included as part of our online instructor-led delivery, these labs provide real-world exercises in a simulated environment guided by expert instructors to enhance your practical skills.
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Train Your Workforce

Looking for Implementing Cisco Advanced Call Control and Mobility Services Training in-house or onsite training in Bangkok? We specialise in corporate group training and bulk bookings for organisations of all sizes in Bangkok. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Bangkok venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Bangkok is the capital and most populous city in Thailand. The city has a population of around 8.2 million inhabitants and the metro area housing around 14.5 million people. King Mongkut’s University of Technology Thonburi is a public research university which is a leading university in technology. The university focuses on teaching and researching in engineering and technology. The university was founded in 1960. The university also offers study in areas such as engineering, science, education, technology, energy, materials, IT, liberal arts, robotics and scientific & technological research. 

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Ways to take Implementing Cisco Advanced Call Control and Mobility Services Training in Bangkok

Live Online

The same live course from home, with a live instructor and other delegates. Mirrors the classroom schedule.

Best for: starting soon, without travel.

2 days · next Thu 3 Dec 2026

See live online dates

Online Self-Paced

Study 24/7 on your own schedule through our learning platform, with progress tracking.

Best for: fitting study around work.

90 days of access

See self-paced options

Onsite

We bring the course to your team, at your premises, online or hybrid, on dates that suit you.

Best for: groups and bulk bookings.

Tailored to your team

Get a team quote

Thu 3rd Dec 2026

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Package deals for Implementing Cisco Advanced Call Control and Mobility Services Training in Bangkok

Our training experts have compiled a range of course packages on a variety of categories in Implementing Cisco Advanced Call Control and Mobility Services Training, to boost your career. The packages consist of the best possible qualifications with Implementing Cisco Advanced Call Control and Mobility Services Training, and allows you to purchase multiple courses at a discounted rate.

Implementing Cisco Advanced Call Control And Mobility Services Training | Cisco Training in Bangkok FAQs

What are Cisco Advanced Call Control and Mobility Services (CLACCM)?

Cisco Advanced Call Control and Mobility Services (CLACCM) focuses on implementing, managing, and troubleshooting advanced call control, dial planning, survivability, and mobility features within Cisco collaboration environments.

What is meant by call control?

Call control refers to the processes and technologies used to establish, route, manage, and terminate voice or video calls across a communications network. In Cisco environments, it includes dial plans, call routing, admission control, and related call-processing features.

What is Cisco Unified Mobility?

Cisco Unified Mobility is a set of features that helps users maintain access to business communications across different devices and locations. It supports flexible calling by extending enterprise communication capabilities beyond a single desk phone.

What are the prerequisites for attending this Implementing Cisco Advanced Call Control and Mobility Services Training?

There are no formal prerequisites for attending this Cisco Training. However, knowledge of networking, Cisco Collaboration architecture, Cisco Unified Communications Manager, signalling protocols, dial plans, call routing, and Cisco gateways will help delegates follow the advanced topics effectively.

What are the advantages of taking this CLACCM Training?

This CLACCM Training helps delegates strengthen their skills in call routing, mobility, survivability, signalling protocols, Cisco Unified Border Element, and call admission control. It also develops practical troubleshooting skills for Cisco collaboration environments.

Who should take the Cisco Advanced Call Control and Mobility Services Course?

This course is suitable for Unified Communications Engineers, Collaboration Engineers, Voice Engineers, Network Administrators, Telephony Engineers, VoIP Specialists, Technical Support Engineers, and Unified Communications Managers.

What will I learn in this CLACCM Training?

You will learn to analyse signalling and media protocols, configure Cisco Unified Communications Manager Express, implement survivability, manage globalised call routing, configure Cisco Unified Border Element, and troubleshoot call control and mobility services.

Do you offer 24/7 support for the Cisco Advanced Call Control and Mobility Services Course?

Yes, The Knowledge Academy offers 24/7 support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.

Will I receive a certificate after completing CLACCM Training?

Yes, upon completing our CLACCM Training, you will receive a certificate of completion recognising your achievement. It demonstrates your understanding of Cisco Advanced Call Control and Mobility Services concepts and can strengthen your professional profile.

Do you offer corporate Cisco Advanced Call Control and Mobility Services (CLACCM) Training?

Yes, we offer corporate CLACCM Training for organisations looking to strengthen advanced Cisco call control and mobility capabilities across their teams. The training can be tailored to relevant organisational requirements, helping teams develop skills applicable to enterprise collaboration environments.

How can completing this CLACCM Course impact my salary?

Completing this CLACCM Course can strengthen your Cisco collaboration and mobility expertise, helping you build skills relevant to advanced technical and engineering roles. These capabilities can support career progression and greater professional value in Cisco-focused environments.

What are the career opportunities after completing the Implementing Cisco Advanced Call Control and Mobility Services Training?

This training supports career development in roles such as Unified Communications Engineer, Collaboration Engineer, Voice Engineer, VoIP Specialist, Network Administrator, Telephony Engineer, and Technical Support Engineer.

How can this training enhance my career in Cisco collaboration and mobility?

This training develops advanced skills in Cisco call control, dial planning, mobility, survivability, signalling, and troubleshooting. These capabilities can help delegates take on more complex responsibilities within Cisco collaboration and unified communications environments.

How does this course stay current with industry trends?

This course stays aligned with industry practices by focusing on modern Cisco collaboration technologies, SIP-based communication, mobility, call routing, and troubleshooting. As one of the top training providers, The Knowledge Academy keeps the content relevant to evolving communication needs.

What key skills will I gain from the CLACCM Training Course?

You will gain practical skills in configuring and troubleshooting call routing, dial plans, SIP and H.323 signalling, Cisco Unified Border Element, call admission control, Device Mobility, Extension Mobility, Unified Mobility, and remote-site survivability.

What interactive and practical exercises are offered in the CLACCM Course?

The course includes practical labs covering SIP and H.323 analysis, call routing, Cisco Unified Border Element, call admission control, device and extension mobility, Unified Mobility, Cisco Unified Communications Manager Express, survivability, and troubleshooting activities.

Why choose The Knowledge Academy in Bangkok over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.

What is the cost/training fees for Implementing Cisco Advanced Call Control and Mobility Services Training in Bangkok?

The training fees for Implementing Cisco Advanced Call Control and Mobility Services Training in Bangkok starts from $3295

Which is the best training institute/provider of Implementing Cisco Advanced Call Control and Mobility Services Training in Bangkok?

The Knowledge Academy is one of the Leading global training provider for Implementing Cisco Advanced Call Control and Mobility Services Training.

What are the best Cisco Training courses in Bangkok?

Please see our Cisco Training courses available in Bangkok

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