Sales Training | Building Rapport With Customers in Stockholm

Name: Building Rapport with Customers
Brand: The Knowledge Academy
Rating: 4.9 (38503 reviews)

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Building Rapport with Customers

Stockholm

Building Rapport with Customers Training in Stockholm helps learners understand what rapport is, its importance, benefits, and techniques to build it in different situations. Professionals develop skills in active listening, empathy, customer communication, and maintaining positive relationships.

Understand the techniques for building rapport over the phone.
Learn about the questions of building rapport with clients.
Become familiar with rapport building with angry customers.

Dates & Prices

Building Rapport with Customers Overview

Course syllabus

Who it’s for

What’s included

FAQs

Building Rapport with Customers Course Outline

Module 1: Introduction to Rapport

What is Rapport?
Importance of Rapport
Benefits of Rapport
Types of Building Rapport

Module 2: Build Rapport with Customers

How to Build Rapport?
Techniques for Building Rapport Over the Phone

Module 3: Rapport Building Questions

What are the Questions of Building Rapport with Clients?
Questions to Virtually Build Rapport

Module 4: Building Rapport in Specific Situations

Call-Closing Statements
Create Rapport in a Customer Chat Interaction
Build Rapport by Email
Rapport Building with Angry Customers
Maintain Rapport when Delivering Bad News to Customers

Who should attend Building Rapport with Customers Course?

This Building Rapport with Customers Training in Stockholm is designed to equip individuals, particularly those in customer-facing roles, with the skills and techniques necessary to establish strong connections and positive relationships with customers. This course will benefit the following professionals:

Customer Service Representatives
Sales Representatives
Technical Support Representatives
Telemarketers
Human Resources Professionals
Account Managers
Team Leaders and Managers

Prerequisites for the Building Rapport with Customers Course

There are no formal prerequisites for this Building Rapport with Customers Training Course. However, prior experience in customer service or related roles is recommended but not mandatory. Also, familiarity with problem-solving skills might prove to be beneficial for the delegate.

Building Rapport with Customers Course Overview

Rapport is a connection or interaction with another person, and it is a state of mutually beneficial understanding with another person or group.Rapport is a connection or interaction with another person, characterised by a state of mutually beneficial understanding between two individuals or groups. The process of making a connection with any individual is known as rapport building.

Studying this Building Rapport with Customers Training Course helps learners to gain skills for maintaining a relationship with clients.Studying this Building Rapport with Customers Training Course helps delegates develop skills for maintaining effective relationships with clients. It helps organisations to increase their sales, reduce client churn, and lead to priceless client referrals. It assists individuals to empathise with clients by sharing personal experiences, mirroring their feelings back to them, and normalising their problems. This course is ideal for Customer Service Representatives, Business Development Representatives, and Telemarketers.

This 1-day Building Rapport with Customers Course in Stockholm by The Knowledge Academy covers all the essential topics by which delegates become fully familiar with rapport. During this training, they will learn about how to build rapport in specific situations. They also learn about the benefits of rapport, creating rapport in a customer chat interaction, rapport building with angry customers, the importance of rapport, and many more. They also learn about the benefits of rapport, including creating rapport in customer chat interactions, building rapport with angry customers, and the importance of maintaining rapport.

Building Rapport with Customers Course Objectives

To define what rapport is and why it is important in customer service
To learn how to build rapport with customers in different situations
To identify the key techniques for building rapport, such as active listening, mirroring, and empathy
To practice building rapport with customers through role-playing and other exercises
To develop a personal rapport-building style that is authentic and effective

After attending this Building Rapport with Customers Training Course, delegates will be able to effectively build rapport with customers. They will also be able to maintain rapport when delivering bad news to customers.

What’s included in this Building Rapport with Customers Training Course?

World-Class Training Sessions from Experienced Instructors
Building Rapport with Customers Certificate
Digital Delegate Pack

Train Your Workforce

Looking for Building Rapport with Customers in-house or onsite training in Stockholm? We specialise in corporate group training and bulk bookings for organisations of all sizes in Stockholm. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Stockholm venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Stockholm is the capital of Sweden and is the most populous city in the Nordic region. The city has a population of around 917,300 inhabitants, with the urban area housing 1.6 million and the metro area housing around 2.2 million people. Stockholm University was established in 1878. The university houses more than 70,000 students and is one of the largest universities in Scandinavia. The university is split into four faculties which include law, humanities, mathematics and natural sciences. The university has 6 Nobel Prize winning students who won in areas such as chemistry, literature and economic sciences.

Ways to take Building Rapport with Customers in Stockholm

Online Instructor-Led Learning

Online Self-Paced Learning

Classroom Based Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Building Rapport with Customers. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access Building Rapport with Customers in Stockholm delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master Building Rapport with Customers with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from Building Rapport with Customers industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn Building Rapport with Customers through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access Building Rapport with Customers resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access Building Rapport with Customers in Stockholm from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective Building Rapport with Customers that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Experience the most sought-after learning style with The Knowledge Academy's Building Rapport with Customers Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Building Rapport with Customers sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Building Rapport with Customers Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our Building Rapport with Customers offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Building Rapport with Customers Schedule in Stockholm

Online Instructor-Led

Online Self-Paced

Classroom

Onsite

Package deals for Building Rapport with Customers in Stockholm

Our training experts have compiled a range of course packages on a variety of categories in Building Rapport with Customers, to boost your career. The packages consist of the best possible qualifications with Building Rapport with Customers, and allows you to purchase multiple courses at a discounted rate.

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

Our Clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water