VeriSM™ Foundation Overview

VeriSM™ Foundation Course Outline

This VeriSM™ Foundation training will explore the following modules:

 

Module 1: An Introduction to VeriSM

  • What is VeriSM™?
  • Why is VeriSM™ Necessary?
  • How is VeriSM™ Beneficial?
  • VeriSM™ Framework
  • Who can VeriSM™ Benefit?
  • Training and Certification

Module 2: Service Management

  • What is Service Management?
  • Products and Services
  • Understanding Customer Demand
  • Service Provision
  • Delivering Value
  • Service Management in the Digital Era

Module 3: VeriSM™ Approach

  • Value-Driven
  • Evolving
  • Responsive
  • Integrated
  • VeriSM™ Methodology
  • VeriSM™ Across the Entire Organisation
  • VeriSM™ Model
  • Principles and Adopting VeriSM™
  • Kotter’s Organisational Change Model
  • Shadow Behaviour and Team Formation
  • Specifics around SIAM, DevOps, and Agile

Module 4: Management Mesh

  • What is the Management Mesh?
  • Resources
  • Environment
  • Materialising Technologies
  • Management Techniques

Module 5: Digital Transformation

  • What is Digital Transformation?
  • Impact of Digital Transformation on Organisations
  • Adapting to Digital Transformation

Module 6: Conclusion

  • To Conclude
  • Implementing VeriSM™ within your Organisation
  • VeriSM™ and Service Management

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Who should attend this VeriSM™ Foundation Course?

This VeriSM™ Foundation Course is designed to give participants an introduction to the VeriSM™ model and its key concepts. Here is a list of professionals who can benefit from attending this course:

  • Service Management Professionals
  • Business Managers
  • Project Managers
  • Team Leaders
  • Digital Transformation Specialists
  • Change Managers

Prerequisites of the VeriSM™ Foundation Course

There are no formal prerequisites for attending this VeriSM™ Foundation Course, as it is an introductory level course.

VeriSM™ Foundation Course Overview

This two-day VeriSM™ Foundation certification will provide delegates with a comprehensive overview of VeriSM™ fundamentals. VeriSM™ is a Service Management approach focused on the delivery of value and achievement of business objectives.

During this VeriSM™ Foundation training course, delegates will explore various modules designed to supply them with an understanding of how their organisation could benefit from implementing VeriSM™. Firstly, a detailed introduction will be delivered to delegates so they gain knowledge of what VeriSM™ is and why it is prominent. As VeriSM™ is a Service Management methodology, the significance of Service Management will also be explored. The concept of providers, products, services, and service provision will be important areas of focus within this area.

Following this, the VeriSM™ approach itself will be examined. Specifically, delegates will become familiar with the role of all personnel deriving from all departments of an organisation when applying VeriSM™. Also the Management Mesh, which is a key factor of VeriSM™, will be dissected and analysed. Furthermore, the importance of Digital Transformation will be explored, in order to provide delegates with an understanding of the ever-growing technological environment and its impact.

This VeriSM™ Foundation certification will conclude with a summary of all areas covered, and will briefly touch on the implementation of VeriSM™ within a business.

Our VeriSM™ Foundation course is accredited by EXIN.

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What’s included in this VeriSM™ Foundation Course?

  • VeriSM™ Foundation Examination
  • World-class training sessions from Experienced Instructors
  • VeriSM™ Foundation Certificate 
  • Digital Delegate pack consisting of course notes and exercises

 

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Official VeriSM™ Foundation Exam Information

The VeriSM™ Foundation Exam assesses participants' understanding of the VeriSM™ approach to service management. VeriSM™ is a service management framework that provides a flexible and integrated approach to delivering value through services. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Pass Mark: 65% 
  • Duration: 60 Minutes 
  • Open Book/ Closed Book: Closed Book

The VeriSM™ Foundation exam is carried out through EXIN.

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Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led VeriSM™ Foundation. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's VeriSM™ Foundation, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's VeriSM™ Foundation. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led VeriSM™ Foundation sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite VeriSM™ Foundation at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our VeriSM™ Foundation offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

VeriSM™ Foundation FAQs

Please arrive at the venue at 8:45am.
There are no prerequisites as this is an introductory level VeriSM™ training course, thus anyone can attend.
This VeriSM™ certification is designed for anyone wishing to acquire an understanding of the VeriSM™ approach.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Experienced Instructor, and Refreshments
This course is 2 day(s)
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for VeriSM™ Foundation certification in New Zealand starts from NZD4095
The Knowledge Academy is the Leading global training provider for VeriSM™ Foundation.
Please see our VeriSM™ courses available in New Zealand
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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VeriSM™ Foundation in New Zealand

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