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Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

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Service Desk Analyst (SDA) - New Zealand

Key points about this course


Duration: 3 Days*

Accredited: Yes

Support: 24/7

Dates & Prices Enquire
  • We are fully accredited by PeopleCert for this SDA training course.
  • Includes course materials, exam & completion certificate.
  • Our Service Desk Analyst certifications have high pass rates.
  •  

Available delivery methods for this course

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Online Instructor-Led

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Online Self-Paced

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In-house

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Classroom

Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

animated-arrow-image-0310 Enquire for daily discount code 359 Remaining (Live Counter)

Why Home Virtual is great

With an incredibly easy to use interface, our chosen platform has been designed to make learning online simple and enjoyable. It’s amazing video & audio quality means you won’t miss a thing.

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Works on all devices

Attend on whichever device works best for you.
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Recording & transcripts

Revisit what you’ve learnt at any time.
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See your trainer’s screen

Your instructor can share their screen at any time to demonstrate what they’re teaching.
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Share documents

You can share documents with the trainer and your trainer can share with you.
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Virtual whiteboard

Trainers can draw on and share their whiteboard with the class at any time.
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Key points about this course


Duration: 3 Days*

Accredited: Yes

Support: 24/7

View dates & prices

Find out more

Please enter Name
Please enter valid Email
Please enter valid phone
The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry. View privacy policy

We cannot process your enquiry without contacting you, please tick to confirm you consent to us contacting you about your enquiry

Or call us now
+64 800 446148

Service Desk Analyst (SDA) Dates & Prices

Select your preferred delivery method

Choose a Region

Choose a Location

Choose a Month

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Auckland
Mon 6th Jul 2020
Places available
NZD4795
Wellington
Mon 6th Jul 2020
Places available
NZD4795
Christchurch
Mon 6th Jul 2020
Places available
NZD5395
Hamilton City
Mon 6th Jul 2020
Places available
NZD5395
Mon 13th Jul 2020
Places available
Was: NZD3995
Now: NZD3295
Mon 24th Aug 2020
Places available
Was: NZD3995
Now: NZD3295
Wellington
Mon 7th Sep 2020
Places available
NZD4795
Christchurch
Mon 7th Sep 2020
Places available
NZD5395
Hamilton City
Mon 7th Sep 2020
Places available
NZD5395
Auckland
Mon 7th Sep 2020
Places available
NZD4795
Mon 21st Sep 2020
Places available
Was: NZD3995
Now: NZD3295
Mon 19th Oct 2020
Places available
Was: NZD3995
Now: NZD3295
Christchurch
Mon 2nd Nov 2020
Places available
NZD5395
Hamilton City
Mon 2nd Nov 2020
Places available
NZD5395
Auckland
Mon 2nd Nov 2020
Places available
NZD4795
Wellington
Mon 2nd Nov 2020
Places available
NZD4795
Mon 16th Nov 2020
Places available
Was: NZD3995
Now: NZD3295
Mon 7th Dec 2020
Places available
Was: NZD3995
Now: NZD3295

Complete the steps below to receive a quote or more information

How will you be funding your training?

Self funding

Company funding

Not sure

Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry, they’re first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

  Enquire for daily discount code 359  Remaining (Live Counter)

Key points about this course


Duration: 3 Days*

Accredited: Yes

Support: 24/7


Course Information

Service Desk Analyst (SDA) Course Overview

The Service Desk Analyst (SDA) training course equips candidates with the fundamental practical skills required to fulfil this role and deliver a high standard of customer service and support. This course falls under the broader umbrella topic of SDI, an organisation that provides a worldwide network for IT Service Professionals. 

The primary skills required by an SDA include relationship management, quality assurance, problem solving, effective rapport, and conflict management. This course spans over three days and on the final day candidates will sit the SDA exam.

This Service Desk Analyst training course is accredited by PeopleCert.

Service Desk Analyst (SDA) Course Outline 

The Service Desk Analyst Course has been structured carefully to provide candidates with a complete guide to SDA. It follows a modular format, and the modules are:

  • Roles and Responsibilities
  • Relationship Management
  • Effective Communication Skills
  • Effective Rapport
  • Quality Assurance Activities
  • Effective Process Management
  • IT Service Management
  • Problem Solving
  • Service Desk Technologies
  • Tools and Technologies

Who should attend this SDI Training Course?

This SDA training course is perfect for professional analysts who wish to acquire a recognised qualification in their field. Also, this course will help front-line IT service and support analysts who have had some working experience in a first or second line service desk environment.

Prerequisites

There are no essential prerequisites for this course, however some experience of first or second line service desk work will be beneficial.

The SDI (Service Desk Institute) is an organisation which provides a worldwide network for IT Service Professionals, creating a community for all those working in the IT Service and Support Industry. To find out more about SDI, visit our SDI topic page.
Yes the Service Desk Analyst exam is included in the course fee.
There are no prerequisites for the SDA training course.
We provide SDI training courses in a wide variety of locations across the UK and the world.
The price for Service Desk Analyst (SDA) certification in New Zealand starts from NZD2995
The Knowledge Academy is the Leading global training provider in the world for Service Desk Analyst (SDA).
Please see our SDI Training courses available in New Zealand

What’s Included in this SDI Training Course?

  • The Service Desk Analyst (SDA) Examination
  • The Knowledge Academy’s Service Desk Analyst Manual
  • Experienced Instructor
  • Completion Certificate
  • Refreshments

Service Desk Analyst (SDA) Examination

The SDA exam consists of:

  • 60 minutes
  • Closed book
  • 60 questions
  • Multiple choice
  • 65% pass mark

Why choose TKA logo


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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Shell Logo

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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