Relationship Sales Masterclass | Sales Training in Christchurch

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Relationship Sales Training

Christchurch

Learn how to build a loyal sales relationship with the customers and organisations.
Become a better salesperson by implementing the Relationship Sales process.
Learn how to improve your sales interactions using Relationship Selling techniques.

Dates & Prices Dates & Prices

Course information

Relationship Sales Masterclass Course Outline

Module 1: Introduction to Relationship Sales

What is Relationship Selling?
Understanding Buyer Behaviour
Methods of Profiling Customers
How to Recognise Them?
How to Deal with Behaviour Styles?
Relationship Selling Process
Partnership: An Evolved Form of Relationship Selling

Module 2: Relationship Selling: Techniques and Examples

Understand Relationship Selling Techniques
Listening Skills
Barriers to Listening
Understand Relationship Selling Techniques
Use of Language

Module 3: Relationship Selling and Customer Loyalty

Conceptual Framework
- Associations Between Salesperson-Specific Relationship Variables
- Trust in the Firm
- Firm Service Quality
- Attitudinal Loyalty
- Loyalty Behaviours

Module 4: Become Better Salesperson through Relationship Selling

Emotional Intelligence
Understand Being More Sensitive to Feelings
How do you Build Relationships with Prospects?
Types of Questioning Techniques
Questioning Skills
How to Find Information to Build Meaningful Relationships?
Types of Sales Relationships
How to Improve Your Sales Relationships?
What Does it Mean to be Assertive?
Presenting Clear Messages
How to Influence Others?

Module 5: Sales Relationship Ladder

Spectator
Vendor
Preferred Provider
Business Consultant
Partner

Module 6: Relationship Sales Vs Traditional Selling

Relationship Sales Vs Traditional Selling
- Consulting
- Consumer Interest
- Planning
Sales Methodologies
A Conflict Resolution Model – Thomas and Kilmann
- Competing/Forcing Mode
- Accommodating Mode
- Avoiding Mode
- Collaborating Mode
- Compromising Mode

Who should attend this Relationship Sales Masterclass?

Our Relationship Sales Masterclass is designed to equip delegates with the skills and expertise necessary to excel in driving sales through building and nurturing strong relationships with customers. This Sales Training Course is especially beneficial for the following professionals:

Sales Professionals
Sales Team Leads
Account Managers
Business Development Executives
Entrepreneurs and Business Owners
Customer Relationship Managers
Sales Managers

Prerequisites of the Relationship Sales Masterclass

There are no formal prerequisites for the Relationship Sales Masterclass. However, a solid understanding of sales concepts and relationship-building skills would be beneficial for the delegates.

Relationship Sales Masterclass Overview

Relationship Sales, often referred to as relational selling, is a sales strategy centred around building strong, long-term relationships with customers. Instead of focusing solely on closing individual transactions, relationship sales prioritise understanding customer needs, fostering trust, and nurturing ongoing connections. Sales professionals employing this approach aim to become trusted advisors, guiding clients through their buying journey and ensuring their satisfaction post-sale.

In today's highly competitive and complex market, the demand for a relationship strategy that prioritises long-term customer relationships has become crucial due to the need for delivering an array of products and services. Possessing practical knowledge and skills in relationship selling allows individuals to specialise in applying these techniques within an organisation, ultimately enhancing their career advancement prospects.

In this 1-day Relationship Sales Training Course, the delegates will learn how to build effective customer sales relationships. They will learn various concepts about relationship selling, such as buyer behaviour, techniques, adding value, loyalty behaviours, relationship vs. traditional selling, how to improve sales relationships, and many more.

Course Objectives

To understand the importance of Relationship Selling
To learn how to build and maintain relationships with customers
To identify the key skills and techniques of relationship selling
To practice relationship-selling skills through role-playing and other exercises
To develop a personal relationship selling style that is authentic and effective

At the end of this training, delegates learn to implement sales techniques in an organisation. They also learn to build an effective relationship with customers more effectively. By attending this training, delegates also learn to identify the steps in the relationship-selling process and improve their sales relationship with prospects.

What’s included in this Relationship Sales Masterclass Course

World-Class Training Sessions from Experienced Instructors
Relationship Sales Course Certificate
Digital Delegate Pack

Why choose us

Our Christchurch venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Christchurch is the largest city in the south island of New Zealand and has a population of around 350,000. Christchurch has several educational institutes including primary, secondary, college and Universities. Christchurch is home to Burnside High School which is the fourth largest school in New Zealand, and houses over 2,500 students. Cashmere High School is also another large secondary school. Another secondary school of similar size is Papanui High School. Christchurch is very well known for its traditional schools, for example, St Thomas of Canterbury College and St Andrew’s College. Christchurch has a number of Universities and Institutes located in or around the city. The University of Canterbury is New Zealand’s second oldest University. The University was founded in 1873 and became the second institution in New Zealand to offer tertiary level education. The University of Canterbury offers degrees in various departments such as, Social Work, Fine Arts, Education and Sports Coaching. The University currently has around 14,900 students in attendance, with 10,000 undergraduates and 2000 post graduates. Another institute located in Christchurch is the Christchurch Polytechnic Institute of Technology which provides students with full and part time education in technologies and trade. Christchurch Polytechnic Institute of Technology is the largest institute on the island to offer Applied Sciences. The University has around 25,000 full and part time students in attendance. The University offers degrees in departments such as: Music Arts, Nursing, Applied Science and Information Technology. The University Of Otago Christchurch School Of Medicine is also located in Christchurch and is one of three schools that make up the University of Otago and is primarily based at Christchurch Hospital. The University of Otago Christchurch School Of Medicine was established in 1924 and became a clinical school in 1973. The school is linked with the University Of Otago Dunedin School Of Medicine, where students can choose to study their final year there.

Address

Pavilions Hotel Church
42 Papanui Rd
Merivale
Christchurch
8014

T: +64 98874342

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Relationship Sales Masterclass | Sales Training in Christchurch. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Relationship Sales Masterclass | Sales Training in Christchurch, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Experience the most sought-after learning style with The Knowledge Academy's Relationship Sales Masterclass | Sales Training in Christchurch. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Relationship Sales Masterclass | Sales Training in Christchurch sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Relationship Sales Masterclass | Sales Training in Christchurch FAQs

What is Relationship Selling?

Relationship Selling is a sales technique aimed at communication among buyers and the salesperson rather than the price or detail of the product.

What are the prerequisites?

In this Relationship Sales Masterclass training course, there are no formal prerequisites.

Who should attend this course?

This Relationship Sales Masterclass training provided by The Knowledge Academy is suitable for anyone who wants to learn and get in-depth knowledge about sales.

What are the benefits of Relationship Sales training for an individual’s career?

This training will help individuals to build trust, create a positive brand image, increase sales, turn customers into promoters, are the main benefits of Relationship Selling.

Why building relationships is important for business?

The importance of building relationships in sales is to show the customer that you are interested in them in addition to your check book.

What will I learn in this Relationship Sales Masterclass training?

In this training, you will learn various concepts of relationship selling including buyer behaviour, techniques, add value, loyalty behaviours, relationship sales vs traditional selling, how to improve sales relationships, and many more.

What is the cost/training fees for Relationship Sales Training certification in Christchurch?

The training fees for Relationship Sales Training certification in Christchurch starts from NZD1995

Which is the best training institute/provider of Relationship Sales Training in Christchurch?

The Knowledge Academy is the Leading global training provider for Relationship Sales Training.

What are the best Sales Training courses in Christchurch?

Please see our Sales Training courses available in Christchurch

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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