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Secretarial Course Outline

Module 1: Introduction

  • Introduction to Public Relations (PR)
  • Introduction to Human Resource Management (HRM)
  • Office Technology
  • Keyboard and Computer Techniques
  • Basic Office Procedures
  • Office Organisation
  • Business Math and Finance Skills

Module 2: Roles and Responsibilities

  • Responsibility
  • Skills and Qualities
  • Changing Role of the Secretary

Module 3: Effective Written Business Communication

  • Correct Layout of Letters and Emails
  • Different Business Writing Situations
  • Business Correspondence Skills
  • English and Writing
  • Presentations: Preparation and Impactful Delivery
  • Presentations Using PowerPoint
  • Personal Communication Skills

Module 4: Effective Filing Systems

  • Identifying Various Techniques of Filing
  • How to Ensure the Effectiveness of Your Filing System?

Module 5: Event Planning and Management

  • Personal Effectiveness and Time Management
  • Management Appreciation
  • Transcription Best Practices
  • Managing Stationery Supply and Stock
  • Effectively Managing Your Work, Your Subordinates, and Your Manager
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Who Should Attend this Secretarial Course?

The Secretarial Course is designed for anyone who wants to learn the skills and knowledge needed to be a successful secretary. The following professionals can benefit from attending this course:

  • Secretaries
  • Human Resources (HR) Professionals
  • Administrative Assistants
  • Office Coordinators
  • Executive Assistants
  • Personal Assistants
  • Office Managers
  • Data Entry Operators

Prerequisites of the Secretarial Course

There are no formal prerequisites for the Secretarial Course. The course is suitable for both aspiring and experienced administrative professionals looking to develop their secretarial and organisational skills.

Secretarial Course Overview

Secretarial Training introduces delegates to the core principles of professional administration, including managing schedules, documentation, and communication. It explains how strong organisational practices support efficiency and professionalism across modern workplace environments.

This training supports individuals seeking to strengthen administrative and organisational capability. It builds the ability to manage time effectively, communicate clearly, and work confidently within corporate, public, and small business settings.

This 1-Day Secretarial Course offered by The Knowledge Academy enables delegates to apply secretarial skills with confidence. Through focused learning and practical activities, delegates gain the tools to enhance productivity and perform administrative responsibilities effectively.

Secretarial Course Objectives

  • To manage appointments and scheduling efficiently
  • To handle correspondence and communications professionally
  • To utilise office software and technology effectively
  • To transcribe documents and take notes accurately
  • To provide general administrative support as needed
  • To organise files and maintain office records
  • To coordinate meetings and prepare meeting materials
  • To support team members with daily office tasks

Upon completion of the Secretarial Course, delegates will possess valuable skills that enhance their employability, allowing them to contribute effectively in various administrative roles within the business world.

Key Skills You Will Gain with this Secretarial Course

This Secretarial Course develops the practical knowledge and professional capabilities required to perform administrative and secretarial duties effectively. Learners gain skills that support productivity, organisation, and professional communication in modern office environments.

  • Business Communication: Develop effective written and verbal communication skills for professional interactions.
  • Office Administration: Learn to manage daily office operations and administrative processes efficiently.
  • Time Management: Improve planning, prioritisation, and workload management capabilities.
  • Document and Records Management: Maintain organised filing systems and accurate business records.
  • Presentation and Interpersonal Skills: Build confidence in delivering presentations and working effectively with colleagues, managers, and stakeholders.
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What’s Included in this Secretarial Course?

  • World-Class Training Sessions from Experienced Instructors
  • Secretarial Masterclass Certificate
  • Digital Delegate Pack
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Train Your Workforce

Looking for Secretarial Course in-house or onsite training in Auckland? We specialise in corporate group training and bulk bookings for organisations of all sizes in Auckland. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Auckland venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Auckland is located in the North Island of New Zealand and is the largest area in the country. The population in Auckland is around 1,414,000 which makes up 31% of the entire countries population. Auckland was ranked 9th in the ‘World’s Most Liveable Places’ study in 2015. Auckland’s urban area has around 340 primary schools, 80 secondary schools and 29 combined schools catering for nearly 250,000 people. Auckland is also home to Rangitoto College which is the largest school in New Zealand housing over 3065 students. Auckland is home to some of the largest Universities in New Zealand and is renowned for its overseas language education, with a huge amount of foreign students choosing to study there. Some of the most acclaimed Universities in Auckland are: University of Auckland, Auckland University of Technology, Massey University, Manukau Institute of Technology and Unitec New Zealand. The University of Auckland is the largest and highest ranked university in the country. The University of Auckland was founded in 1883 and is made up of over 8 faculties and houses more than 40,000 students. The University of Auckland offers students various areas of study, such as Faculty of Arts, Business School, Faculty of Science and Faculty of Medical and Health Sciences. Massey University is another university situated in Auckland, Massey University houses over 35,000 students with 17,000 of those being distance learning students. Massey University is the only university in New Zealand that offers degrees in nanoscience, veterinary medicine and aviation. Massey University was established in 1927 and has links with the USA, Australia, Canada and Britain. The Unitec Institute of Technology is the largest institute of technology in Auckland and has over 16,000 students. The Institute was established in 1976. The Institute offers students degree programs in arts, business and technical subjects at bachelors, masters and doctoral level. The Manukau Institute of Technology was established in 1970 and houses over 25,000 students. The Manakau Institute of Technology offers students areas of study such as; Hospitality, Computing & IT, English Language, Engineering and Sport. The Manakau Institute of Technology has close connections with other institutes such as; University of Auckland, Te Wananga o Aotearoa and the Unitec Institute of Technology. 

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Ways to take Secretarial Course in Auckland

Live Online

The same live course from home, with a live instructor and other delegates. Mirrors the classroom schedule.

Best for: starting soon, without travel.

1 day · next Fri 5 Mar 2027

See live online dates

Online Self-Paced

Study 24/7 on your own schedule through our learning platform, with progress tracking.

Best for: fitting study around work.

90 days of access

See self-paced options

Onsite

We bring the course to your team, at your premises, online or hybrid, on dates that suit you.

Best for: groups and bulk bookings.

Tailored to your team

Get a team quote

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Package deals for Secretarial Course in Auckland

Our training experts have compiled a range of course packages on a variety of categories in Secretarial Course, to boost your career. The packages consist of the best possible qualifications with Secretarial Course, and allows you to purchase multiple courses at a discounted rate.

Secretarial Course in Auckland FAQs

What is a Secretarial Course?

A Secretarial Course is designed for professionals who wish to develop the administrative, organisational, and communication skills required to support effective office operations. It helps delegates perform secretarial responsibilities efficiently and contribute to the smooth functioning of an organisation.

Is this Secretarial Course worth it?

Yes, this Secretarial Course is highly valuable for professionals seeking to develop administrative, organisational, and communication skills. It helps learners build the knowledge required to provide effective secretarial support in modern workplaces.

Are there any prerequisites or required skills to attend this Secretarial Course?

There are no formal prerequisites for attending this Secretarial Course. However, basic computer literacy, communication skills, and an interest in office administration can be beneficial.

What are the benefits of this Secretary Course?

This Secretary Course helps learners develop professional secretarial skills, improve workplace efficiency, strengthen communication abilities, and gain a better understanding of office operations and administration.

Who should attend the Secretarial Course?

This Secretarial Course is suitable for Administrative Assistants, Office Coordinators, Personal Assistants, Receptionists, Executive Assistants, Secretaries, and professionals seeking to enhance their secretarial responsibilities.

What skills are gained from this Secretarial Course?

This Secretarial Training develops skills in business communication, office organisation, event planning, time management, filing systems, presentation delivery, record management, and professional secretarial practice.

What kind of support is available if I encounter challenges during the Secretarial Course?

The Knowledge Academy, a trusted training provider, offers support throughout the Secretarial Course. Learners can receive assistance with Secretarial Course access, administration, and training-related queries.

Will I receive a certification after completing this Secretarial Course?

Yes, delegates will receive a Secretarial Certification upon successfully completing the Secretarial Course. This certification validates their knowledge of modern office administration, communication, and secretarial responsibilities

Do you offer online or self-paced Secretarial Training?

Yes, this Secretarial Training is available through online instructor-led and self-paced learning options, providing flexibility for professionals with varying schedules and learning preferences. As one of the top training providers, The Knowledge Academy offers multiple learning formats to support diverse training needs.

What is the significance of holding a Secretarial Certification?

A Secretarial Certification demonstrates professional competence in office administration, communication, and organisational processes. It can enhance credibility and support career progression in administrative and business support roles.

How can completing this Secretary Training impact my salary?

Completing a Secretary Course can improve career prospects and increase opportunities for advancement. Professionals with strong secretarial skills and administrative expertise may benefit from higher earning potential depending on their role and industry.

What career opportunities are available after completing a Secretary Training?

After completing this Secretarial Training Course, learners may pursue roles such as Executive Assistant, Personal Assistant, Office Administrator, Office Manager, Administrative Coordinator, Reception Supervisor, or Corporate Secretary Support professional.

Can this Secretarial Course help me advance to higher positions in my career?

Yes, this Secretarial Course helps learners develop leadership, organisational, communication, and management capabilities that can support progression into senior administrative and office management positions.

How does this Secretarial Training prepare me for the technological demands of modern offices?

This Secretarial Training introduces learners to office technology, computer techniques, digital communication tools, presentation software, and modern administrative processes. These capabilities help Secretarial Assistants adapt to evolving workplace technologies and provide effective secretarial support in contemporary office environments.

Why choose The Knowledge Academy in Auckland over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.

What is the cost/training fees for Secretarial Course in Auckland?

The training fees for Secretarial Course in Auckland starts from NZD2995

Which is the best training institute/provider of Secretarial Course in Auckland?

The Knowledge Academy is one of the Leading global training provider for Secretarial Course.

What are the best PA and Secretarial Courses courses in Auckland?

Please see our PA and Secretarial Courses courses available in Auckland

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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Secretarial Course in New Zealand

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