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Course information

Microsoft Outlook Masterclass Outline

This 1 day Microsoft Outlook Masterclass training course consists of 7 modules, with each covering specific content. These modules include:

Module 1 - Email Model:

  • How email works
  • Email addresses
  • Benefits of email
  • Email etiquette
  • Email and viruses
  • Digital signatures

Module 2 - Getting Started with Outlook

  • Common Outlook screen elements
  • Using the Ribbon and Ribbon key tips
  • Showing and collapsing the Ribbon
  • Understanding the backstage view and quick access toolbar (QAT)
  • Adding commands to the QAT
  • Navigating Outlook features
  • Folder pane and the to do bar
  • Composing an email
  • The message window and creating a new message
  • Adding an attachment to a message
  • Adding importance
  • Requesting message receipts
  • Creating, using, and removing an AutoSignature
  • Sending a courtesy copy and a blind copy
  • Navigating and replying to messages in the conversation
  • Adding comments to replies
  • Forwarding messages
  • Finding related messages

Module 3 - Working with Attachments

  • Understanding File Attachments
  • Inserting a File Attachment
  • Attaching Other Outlook Items
  • Previewing Attachments
  • Saving a File Attachment
  • Opening a File Attachment

Module 4 - Flagging Messages

  • About Flags and Reminders
  • Flagging Messages in the Message List
  • Sending a Message with a Flag
  • Adding a Reminder to Your Messages
  • Changing the Default Quick Click Flag
  • Removing a Flag

Module 5 - Junk Email

  • Spamming and Junk Email
  • Phishing and Junk Email
  • Understanding Junk Email Options
  • Marking Messages as Junk Mail
  • Marking Messages as Safe
  • Managing the Senders Lists
  • Importing a Blocked Senders List
  • Exporting a Blocked Senders List
  • Deleting Junk Email

Module 6 - Working with the Calendar

  • Accessing the Calendar
  • Changing the Calendar Arrangement
  • Displaying Specific Dates
  • Navigating Within a Calendar
  • Changing the Current View
  • Creating a Second-Time Zone
  • Removing a Time Zone
  • Creating a New Calendar
  • Working with Multiple Calendars
  • Deleting a Calendar
  • Sharing Calendars
  • Understanding the Weather Bar

Module 7 - People

  • Understanding People View
  • Understanding the Contact Form
  • Viewing Your Contacts
  • Creating a New Contact
  • Entering Contact Details
  • Editing Contact Details
  • Inserting a Contact Picture
  • Adding Contacts to an Existing Company
  • Printing Contact Details
  • Deleting an Unwanted Contact
  • Recovering a Deleted Contact
  • Adding a Contact from an Email
  • Pinning a Contact to Favourites
  • Contacting a Contact
  • Contacting a Contact from the People Peek
  •  Forwarding Contacts
  • Creating a Contact Group
  • Using a Contact Group
  • Using a Partial Contact Group
  • Deleting Members from a Contact Group
  • Linking Contacts

Module 8 - Tasks

  • Tasks and the To-Do List
  • Creating Tasks
  • Changing Task Views
  • Sorting Tasks
  • Working with Tasks
  • Deleting Tasks
  • Printing a Task List

Module 9 - Working with Rules

  • About Rules
  • Creating a New Rule from a Template
  • Selecting the Rule Conditions
  • Selecting the Rule Actions
  • Selecting the Rule Exceptions
  • Naming and Reviewing the Rule
  • Testing the Rule
  • Managing Existing Rules

Module 10 - Scheduling Meetings

  • Adding a Contact from an Email
  • Pinning a Contact to Favourites
  • Contacting a Contact
  • Contacting a Contact from the People Peek
  • Forwarding Contacts
  • Creating a Contact Group
  • Using a Contact Group
  • Using a Partial Contact Group
  • Deleting Members from a Contact Group
  • Linking Contacts

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Who should attend this Outlook Training Course?

This Microsoft Outlook Masterclass training course is designed for individuals who are new to Outlook, or those who would like to develop their Outlook skills. This course would be especially beneficial for individuals who use Microsoft Outlook within their work role or for personal use.

Prerequisites

There are no formal prerequisites for undertaking this Microsoft Outlook Masterclass. However, candidates will need to have the skills to use a computer and Windows 10 in order to fully understand the content of the course.

Microsoft Outlook Masterclass Overview

This 1 day Microsoft Outlook Masterclass training course aims to teach delegates specific tips and tricks to help them use Microsoft Outlook more effectively. All versions of Microsoft will be covered within this interactive, trainer-led course.

This Microsoft Outlook Masterclass training course falls under the topic of Microsoft. The Knowledge Academy also offers Masterclass training for Word, Excel, PowerPoint, SharePoint, Access, Project, and Visio.

For the most part, Outlook is used as an email application. However, officially, Microsoft Outlook is a personal information manager. Therefore, it features a calendar, task manager, note-taking, web browsing, journal, and contact manager, as well as email settings. By the completion of the course, candidates will then have the ability to use all of the Outlook applications and understand their functions.

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What's included in this Outlook Training Course?

The following is included with this Microsoft training course: 

  • The Knowledge Academy's Microsoft Outlook Masterclass Manual 
  • A Completion Certificate
  • Experienced Instructor
  • Refreshments

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

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Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

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Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

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Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

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Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

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Frequently asked questions

FAQ's

Microsoft Outlook is a personal information manager that is primarily used as an email application. In addition to emails, Microsoft Outlook provides users with a calendar, task manager, note taking, web browsing, journal, and contact manager.
Microsoft Outlook Masterclass is for new and existing Outlook users who would like to develop their skills with Microsoft Outlook.
There are no formal prerequisites, however delegates must be able to use a computer and Windows 10 in order to understand the content of the course fully.
We provide Masterclass courses for Word, Excel, PowerPoint, SharePoint, Access, Outlook, and Visio.
Microsoft Outlook is mainly used to send and receive emails. It can also manage various types of personal data, including calendar, tasks, contacts, notes, and appointments etc.
To create a desktop icon of Outlook, do the following: 1. Click on start. 2. Select all programs. 3. Browse Microsoft Office. 4. Right-click Outlook. 5. Select send to, desktop (create shortcut).
Gmail and Outlook both are different applications. Gmail is an email provider. The outlook is a software application that allows you to manage any email address you wish to arrange. Outlook comes with many integrated features that are part of the suite of tools that make up Microsoft Office.
There are many advantages of Microsoft Outlook, such as: The search function which allows you to find whatever you are looking for quickly. Security features. Easy organisation. Connect with others easily. Enhanced connectivity.
To delete a task go to: 1) Tasks > Delete 2) Alternatively, Tasks > Remove from list 3) To print a task list – 4) Go to tasks and select the folder which contains the task list you wish to print 5) Click file > Print
The price for Microsoft Outlook Masterclass certification in New Zealand starts from NZD895
The Knowledge Academy is the Leading global training provider in the world for Microsoft Outlook Masterclass.

Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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