ISO 10002 Quality Management Training | ISO Training in Christchurch

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ISO 10002 Quality Management Training

Christchurch

Acquire skills for planning, designing, and developing different objectives and activities
Become familiar with tracking, investigating and closing the different complaints.
Understand the evaluation of the satisfaction with the complaint in handling process.

Dates & Prices Dates & Prices

Course information

ISO 10002 Quality Management Training Course Outline

Module 1: Introduction to ISO 10002

Scope
Normative References
Terms and Definition

Module 2: Guiding Principles

General
Commitment
Capacity
Transparency
Accessibility
Responsiveness
Objectivity and Charges
Information Integrity
Confidentiality
Customer-Focused Approach
Accountability and Improvement
Competence and Timeliness

Module 3: Complaints – Handling Framework

Context of the Organisation
Leadership and Commitment
Policy
Responsibility and Authority

Module 4: Planning, Design, and Development

General
Objectives
Activities
Resources

Module 5: Operations of Complaints – Handling Process

Communication
Receipt of Complaints
Tracking of Complaints
Acknowledgement of Complaints
Initial Assessment of Complaints
Investigation of Complaints
Communicating the Decision
Closing Complaints

Module 6: Maintenance and Improvement

Collection of Information
Analysis and Evaluation of Complaints
Handling Process
- Evaluation of the Satisfaction with the Complaint
- Monitoring of the Complaints
- Auditing of the Complaints
- Management Review of the Complaints
Continual Improvement

Who should attend this ISO 10002 Quality Management Training Course?

This ISO 10002 Quality Management Course helps professionals acquire the skills and knowledge needed to manage customer complaints, enhance customer satisfaction, and establish robust complaint handling processes within their organisations. The following professionals can greatly benefit from attending this course:

Customer Service Managers and Representatives
Complaint Handling Teams
Sales Representatives
Quality Managers and Officers
Process Improvement Specialists
Customer Experience Professionals
Compliance Officers
IT Professionals

Prerequisites of this ISO 10002 Quality Management Training Course

There are no formal prerequisites for this ISO 10002 Quality Management Course. However, familiarity with quality management concepts can be beneficial for the delegates.

ISO 10002 Quality Management Training Course Overview

ISO 10002 centres on customer satisfaction and complaint management within Quality Management systems. Its relevance lies in fostering robust processes for handling customer complaints, enhancing customer satisfaction, and maintaining loyalty, which is vital for business success in competitive markets driven by customer experience.

Proficiency in ISO 10002 is essential for Customer Service Managers, Quality Assurance Professionals, and those responsible for managing customer complaints. Mastery of this standard enables them to implement effective complaint-handling processes, improve customer relations, and enhance overall service quality, which is crucial for retaining customers and fostering brand loyalty.

This 1-day Training immerses delegates in ISO 10002's principles, covering complaint management, customer satisfaction strategies, and quality improvement. Delegates gain insights into implementing effective complaint-handling systems, improving customer satisfaction, and aligning processes with ISO standards, empowering them to manage complaints effectively and enhance overall service quality.

Course Objectives:

To implement effective complaint-handling processes within organisations
To improve customer satisfaction and loyalty through complaint management
To enhance overall service quality and customer relations
To align complaint-handling systems with ISO standards for quality management
To foster a customer-centric approach in complaint management practices

Delegates completing this course will possess comprehensive expertise in ISO 10002, equipping them to implement effective complaint-handling processes aligned with international standards. They'll be capable of improving customer satisfaction, fostering loyalty, and enhancing overall service quality by effectively managing complaints.

What’s included in this ISO 10002 Quality Management Course?

ISO 10002 Quality Management Examination
World-Class Training Sessions from Experienced Instructors
ISO 10002 Quality Management Certificate
Digital Delegate Pack

ISO 10002 Quality Management Training Exam Information

To achieve the ISO 10002 Quality Management Training, candidates will need to sit for an examination. The exam format is as follows:

Question Type: Multiple Choice
Total Questions: 30
Total Marks: 30 Marks
Pass Mark: 50%, or 15/30 Marks
Duration: 40 Minutes

Why choose us

Our Christchurch venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Christchurch is the largest city in the south island of New Zealand and has a population of around 350,000. Christchurch has several educational institutes including primary, secondary, college and Universities. Christchurch is home to Burnside High School which is the fourth largest school in New Zealand, and houses over 2,500 students. Cashmere High School is also another large secondary school. Another secondary school of similar size is Papanui High School. Christchurch is very well known for its traditional schools, for example, St Thomas of Canterbury College and St Andrew’s College. Christchurch has a number of Universities and Institutes located in or around the city. The University of Canterbury is New Zealand’s second oldest University. The University was founded in 1873 and became the second institution in New Zealand to offer tertiary level education. The University of Canterbury offers degrees in various departments such as, Social Work, Fine Arts, Education and Sports Coaching. The University currently has around 14,900 students in attendance, with 10,000 undergraduates and 2000 post graduates. Another institute located in Christchurch is the Christchurch Polytechnic Institute of Technology which provides students with full and part time education in technologies and trade. Christchurch Polytechnic Institute of Technology is the largest institute on the island to offer Applied Sciences. The University has around 25,000 full and part time students in attendance. The University offers degrees in departments such as: Music Arts, Nursing, Applied Science and Information Technology. The University Of Otago Christchurch School Of Medicine is also located in Christchurch and is one of three schools that make up the University of Otago and is primarily based at Christchurch Hospital. The University of Otago Christchurch School Of Medicine was established in 1924 and became a clinical school in 1973. The school is linked with the University Of Otago Dunedin School Of Medicine, where students can choose to study their final year there.

Address

Pavilions Hotel Church
42 Papanui Rd
Merivale
Christchurch
8014

T: +64 98874342

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ISO 10002 Quality Management Training | ISO Training in Christchurch. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Unlock your potential with The Knowledge Academy's ISO 10002 Quality Management Training | ISO Training in Christchurch, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

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Experience the most sought-after learning style with The Knowledge Academy's ISO 10002 Quality Management Training | ISO Training in Christchurch. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ISO 10002 Quality Management Training | ISO Training in Christchurch sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

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Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

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What our customers are saying

so helpful, thank you.

Bashayer Al-Makhlif

ISO 10002 Quality Management Training | ISO Training in Christchurch FAQs

What is ISO?

The International Organisation for Standardisation (ISO) is an independent international organisation that develops standards, frameworks, principles, and requirements needed for evaluating and reporting various systems and bringing consistency to businesses' working globally.

What are the prerequisites?

There are no formal prerequisites for attending this ISO 10002 Training course.

Who should attend this course?

This 10002 training is suitable for anyone who wants to get in-depth knowledge of effectively handling complaints.

What will I learn in this ISO 10002 Training course?

In this training course, you will learn various concepts such as terms and definitions, guiding principles, handling process, tracking of complaints, handling framework, planning, design, development, maintenance and improvement, etc.

Why should I learn about ISO 10002?

Learning ISO 10002 allows you to learn about different guidelines to put them in place efficiently and identify the complaints, including their causes and know how to eliminate them effectively. It will also help you and your organisation to improve and remove the cause of complaints.

What is the cost/training fees for ISO 10002 Quality Management Training certification in Christchurch?

The training fees for ISO 10002 Quality Management Training certification in Christchurch starts from NZD3095

Which is the best training institute/provider of ISO 10002 Quality Management Training in Christchurch?

The Knowledge Academy is the Leading global training provider for ISO 10002 Quality Management Training.

What are the best ISO Certification courses in Christchurch?

Please see our ISO Certification courses available in Christchurch

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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