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ILM Level 3 Diploma in Leadership and Management

Wellington

ILM Level 3 Diploma in Leadership and Management in Wellington provides a deeper understanding of leadership practice, team management, and organisational effectiveness. This training supports sustained development across a range of management responsibilities.

Build strong management expertise with ILM Level 3 Diploma in Leadership and Management
Learn practical leadership skills to manage teams and drive daily performance
Master communication, delegation, motivation, and conflict-resolution techniques

Dates & Prices

ILM Level 3 Diploma in Leadership and Management Overview

Course syllabus

Who it’s for

What’s included

Assessment

FAQs

ILM Level 3 Diploma in Leadership and Management Outline

Total Credit Value: 37

Guided Learning Hours – 145

Unit 8600-312: Understanding Conflict Management in the Workplace

Credit Value – 1

Guided Learning Hours – 4

Module 1: Understand Conflict Management in the Workplace

Introduction
Causes of Conflict at Work
Stages in the Development of Conflict
Effects of Conflict on Team Performance
Managing Workplace Conflict
Resolve Conflict in the Workplace
Techniques to Minimise the Adverse Effect of Conflict
Ways to Create Harmony at Work

Unit 8600-313: Understanding Stress Management in the Workplace

Credit Value – 1

Guided Learning Hours – 7

Module 2: Know How to Manage Stress in the Workplace

Causes and Impact of Stress in the Organisation
Sign and Symptoms of Stress
Stress Management Technique

Module 3: Understand How to Support Individuals in the Team and Minimise Stress in Others

Role as a Manager in Relation to Work-Related Stress
Principles of Counselling
How does Workplace Counselling Help Employees and Employers?

Unit 8600-303: Planning and Allocating Work

Credit Value – 2

Guided Learning Hours – 9

Module 4: Know How to Plan Work in the Workplace

Organisational Targets Relevant to the Team
Set SMART Objectives for the Team to Achieve the Targets
Use a Technique to Plan to Achieve the Objectives
How to Monitor and Control a Planned Activity

Module 5: Know How to Allocate Work to Team Members

Resources Required to Complete a Planned Activity
How to Allocate Work to Team Members
How to Assess and Support Team Performance in Achieving Objectives

Module 6: How to Improve the Performance of a Team in Delivering to Plan

Possible Cause of variance from a Planned Activity
Actions to Overcome Causes of Variance
How to Involve Team Members in identifying ways to Improve Performance to Meet Objectives

Unit 8600-309: Understand How to Establish an Effective Team

Credit Value – 1

Guided Learning Hours – 5

Module 7: Understand How to Develop and Maintain Effective Working Relationships

Benefits of Effective Working Relationships in Developing and Maintaining the Team
Behaviours Which Could Develop and Maintain Trust at Work
Role of Communication in Developing Effective Team Working

Module 8: Understand How to Build a Team

Differences Between a Group and a Team
Stages of an Established Model of Group Formation
How a Manager Could Benefit from Knowing Team Members’ Preferred Roles as Defined in an Established Team Role Model

Unit 8600-318: Understanding Quality Management in the Workplace

Credit Value – 2

Guided Learning Hours – 6

Module 9: Understand the Importance of Quality Management Within the Workplace

Why is Quality Important for a Business?
What is an Internal Customer and External Customer?
Comparing Internal and External Customers
Total Quality Management
Difference Between Design Quality Standards and Process Quality Standards
Cost of Quality

Module 10: Understand How Quality is Delivered Within the Workplace

Introduction to Quality System
Total Quality System in the Workplace
Quality Management Standards
Tools Used to Monitor Quality for Better Business
Quality Record Management
Improve Work Performance and Quality
Quality Standards

Unit 8600-342: Developing Own Leadership Capability Using Action Learning

Credit Value – 10

Guided Learning Hours – 30

Module 11: Understand the Role of Action Learning in Developing Own Leadership Capability

Explain the Nature and Benefits of Action Learning
Responsibilities of an Individual Within an Action Learning Set or Group

Module 12: Use Action Learning to Plan and Monitor the Leadership Journey

Identify Own Leadership Strengths and Limitations
Set Personal Goals for an Extended Action Learning Intervention
Prepare Individual Action Learning Plans for Involvement in Action Learning Sessions
Complete Planned Actions to Improve Leadership
Monitor and Record Own Participation in Action Learning Sessions

Module 13: Review Effectiveness of Action Learning in the Development of Own Leadership Capability

Use Feedback from Others and Own Personal Reflections
Identify Follow Up Actions Required to Continue the Leadership Journey

Unit 8600-326: Understanding the Communication Process in the Workplace

Credit Value – 2

Guided Learning Hours – 7

Module 14: Understand the Nature and Importance of the Communication Process in the workplace

importance of effective communication in the workplace
Describe the stages in the communication cycle
Identify possible barriers to communication in the workplace
how to overcome a potential barrier to communication?

Module 15: Understand the Methods of Communication

Main Methods of Written and Oral Communication in the Workplace and Their Uses
Identify the Main Advantages and Disadvantages of Written Methods of Communication
Identify the Main Advantages and Disadvantages of Oral Communication
How Non-Verbal Communication Can Influence the Effectiveness of Oral Communication?
Explain the Value of Feedback in Ensuring Effective Communication

Module 16: Be Able to Assess Own Effectiveness in Communication

Assess Own Performance in a Frequently Used Method of Communication
Identify Actions to Improve Own Performance in Communicating

Unit 8600-200: Developing Yourself as a Team Leader

Credit Value – 1

Guided Learning Hours – 6

Module 17: Understand the Role and Responsibilities of the Team Leader

Role of the Team Leader
List the Responsibilities of the Team Leader Within the Team
Limits of the Team Leader’s Authority and Their Accountability
Example of a Situation Where They Would Need to Refer to Someone with Senior Authority

Module 18: Be Able to Seek Feedback on their Workplace Performance to Identify Strengths, Weaknesses and Areas for Improvement

Gather Feedback on Own Performance from Different Sources
Interpret the Feedback and List Areas for Improvement
Action Plan to Address Weaknesses and Improve Performance

Unit 8600-201: Improving Performance of the Work Team

Credit Value – 1

Guided Learning Hours – 6

Module 19: Understand the Organisation’s Requirements in Relation to Team Performance

Organisations Requirements of the Team in Line with Company Policy
Teams Objectives in Achieving Organisational Targets
How the Individual Performance of Team Members Affects the Overall Performance of the Team

Module 20: Understand How to Address Underperformance

Identify Indicators of Underperformance in Relation to Own Team
Possible Causes of Underperformance
List Actions That Could Be Taken to Rectify Underperformance

Module 21: Understand the Role of Motivation in Improving Performance

Recognised Theory of Motivation
Actions to Motivate Own Team and Improve Performance Using a Motivation Theory

Unit 8600-202: Planning and Monitoring Work

Credit Value – 2

Guided Learning Hours – 8

Module 22: Understand How to Work within the Organisational Guidelines to Achieve Team Goals

Organisational Policy That Can Have an Effect on the Planning and Allocation
Example of a Target or Objective That a Team Is Working to Achieve

Module 23: Understand How to Plan and Allocate Work

Key Stages When Planning and Allocating Work
How Work Is Allocated to Meet Team Objectives
How to Check That Team Members Understand Their Allocated Work

Module 24: Understand How to Monitor a Team’s Performance Against the Plan

Method to Monitor the Teams Performance Against the Plan
Action the Team Leader Could Take to Rectify Underachievement Against the Plan

Unit 8600-218: Leading Your Work Team

Credit Value – 2

Guided Learning Hours – 6

Module 25: Understand the Difference Between Leadership and Management

Difference Between Leadership and Management
Importance of Leadership Within Own Team

Module 26: Range of Leadership Styles, their Benefits and Potential Impact on Individuals and Performance

Range of Different Leadership Styles
Most Commonly Used Leadership Style(s) Within an Organisation
Likely Effect This Leadership Style(s) Has on a Team’s Performance
Own Leadership Style and Its Potential Impact on a Team

Unit 8600-230: Developing Yourself as an Effective Team Member

Credit Value – 3

Guided Learning Hours – 20

Module 27: Understand What is Meant by Teams and Teamwork

Difference Between a Group and a Team
Describe how a group becomes a team
Characteristics of a Good Team
Advantages of Working in a Team

Module 28: Understand the Importance of Communication within a Team

Importance of Team Communication
Barriers to Communication that may Prevent a Team from Working Effectively

Module 29: Know How to Deal with Conflict in a Team

Causes of Conflict in a Team
How Can Team Members Reduce Conflicts?

Module 30: Review Own Performance as a Team Member

Identify Own Strengths and Weakness as a Team Member
Identify Ways to Improve Own Ability to Function Effectively in a Team

Unit 8600-405: Developing People in the Workplace

Credit Value – 5

Guided Learning Hours – 21

Module 31: Understand the Importance of Promoting Personal Development

Assess the Potential Benefits to the Organisation of Developing Individuals
Assess the Benefits to the Individual of Personal Development

Module 32: Be Able to Plan for an Individual’s Development

What are Expectations?
How to Manage an Individual’s Expectations in Personal Development
Development Vehicles
Develop a Plan to Meet the Identified Development Needs of an Individual

Unit 8600-406: Developing Your Leadership Styles

Credit Value – 4

Guided Learning Hours – 10

Module 33: Understand the Outcomes of Effective Leadership

Importance of Performance and Engagement in an Organisation

Module 34: Be Able to Assess Own Leadership Styles

Review Own Leadership Styles by Using a Diagnostic
Assess the Effectiveness of Leadership Styles

Module 35: Understand the Implications of Own Leadership Styles for Self and for Leadership within Own Organisation

Self-Assessment for Leadership Skills
Impact of Changes in the Situation on the Effectiveness of the Adopted Style

Module 36: Assess own Leadership Behaviour, in Terms of the Factors which Determine Effective Leadership

Factors that Impact Leadership Effectiveness
Assess Leadership Behaviour in Terms of these Factors

Who Should Attend this ILM Level 3 Diploma in Leadership and Management?

The ILM Level 3 Diploma in Leadership and Management is ideal for individuals looking to develop a broad range of leadership and management skills to effectively lead teams and drive organisational performance. You should attend this Level 3 Diploma in Leadership and Management Course if you are:

First-line Manager: Strengthening leadership capabilities across core management areas
Team Leader: Enhancing skills in communication, delegation, and performance management
Supervisor: Building confidence to handle responsibilities and lead with impact
Project Lead: Managing people, resources, and project goals more effectively
Aspiring Manager: Gaining the tools and qualification to step into management roles
Career Changer: Transitioning into leadership with a comprehensive management diploma

Prerequisites for the ILM Level 3 Diploma in Leadership and Management

There are no formal prerequisites to attend this ILM Level 3 Diploma in Leadership and Management Training Course.

Introduction to ILM Level 3 Diploma in Leadership and Management

The ILM Level 3 Diploma in Leadership and Management explores advanced leadership and management practices, focusing on communication, team leadership, performance management, decision making, and managing change.

Upskilling through this diploma strengthens career progression and enhances managerial effectiveness. Delegates build confidence in leading teams, improving performance, and applying structured approaches to everyday leadership challenges.

This 4-Day course offered by The Knowledge Academy equips delegates with recognised leadership and management practices aligned with industry standards, using practical learning and applied scenarios to support confident progression into leadership roles.

ILM Level 3 Diploma in Leadership and Management Course Objective

To understand core management responsibilities and leadership styles
To develop effective strategies for team development and motivation
To manage workplace challenges, projects, and change initiatives successfully
To apply communication, problem-solving, and planning techniques in real scenarios
To strengthen decision-making and leadership effectiveness
To build confidence in managing teams and organisational performance

This ILM Level 3 Diploma in Leadership and Management provides structured learning with guided assessments across key leadership areas. Delegates gain a respected qualification that enhances both practical capability and career progression. It supports confident leadership and effective management in real-world environments.

What's Included in this ILM Level 3 Diploma in Leadership and Management?

ILM Level 3 Diploma in Leadership and Management Assessment
World-Class Training Sessions from Experienced Instructors
Interactive Learning with 24*7 Support
Digital Delegate Pack

ILM Level 3 Diploma in Leadership and Management Assessment Information

You'll complete one assessment for each unit you study, consisting of short questions and written tasks.
You'll submit these online and they'll be marked by your ILM tutor.

Train Your Workforce

Looking for ILM Level 3 Diploma in Leadership and Management in-house or onsite training in Wellington? We specialise in corporate group training and bulk bookings for organisations of all sizes in Wellington. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Wellington venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Wellington is the capital city of New Zealand and the second most populous city in New Zealand. Wellington has around 393,600 inhabitants. Wellington is the world’s southernmost capital city of a sovereign state. Wellington has a variety of institutions for students to attend. Victoria University of Wellington is the main University in Wellington. It has a population of around 22,000 students, with a lot of those being international students. The Victoria University of Wellington was established in 1897 by act of parliament and was named after Queen Victoria, as this was the 60^th year of her coronation. It is very well known for its programs in Law, Humanities and Sciences. The University has 9 faculties such as, Education, Engineering, Science, Law, Humanities and Social Sciences. The University has produced some notable alumni such as Sir Michael Fay who is the third richest man in New Zealand and Sir Thomas Eichelbaum who is the former Chief Justice of New Zealand. Another institute in Wellington is The New Zealand School of Music which is joint to Victoria University of Wellington and Massey University. The New Zealand School of Music offers degrees in Classical Performance, Jazz Performance, Music Studies, Composition and Sonic Arts. The Wellington Institute of Technology is another institute found in Wellington which was established in 1904. The Institute houses over 8000 students a year and offers 140 courses in departments such as Business, Information Technology, Visual Arts, Counselling and Engineering. Toi Whakaari is New Zealand’s National Drama School located in Wellington. The school offers training to students in acting, directing, costume design, entertainment, performing arts management and design. Toi Whakaari houses up to 150 students a year and host 20 live shows a year.

Ways to take ILM Level 3 Diploma in Leadership and Management in Wellington

Online Instructor-Led Learning

Blended Learning

Online Self-Paced Learning

Classroom Based Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ILM Level 3 Diploma in Leadership and Management. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access ILM Level 3 Diploma in Leadership and Management in Wellington delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master ILM Level 3 Diploma in Leadership and Management with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ILM Level 3 Diploma in Leadership and Management industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn ILM Level 3 Diploma in Leadership and Management through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access ILM Level 3 Diploma in Leadership and Management resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access ILM Level 3 Diploma in Leadership and Management in Wellington from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective ILM Level 3 Diploma in Leadership and Management that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Experience the most sought-after learning style with The Knowledge Academy's ILM Level 3 Diploma in Leadership and Management Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ILM Level 3 Diploma in Leadership and Management sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ILM Level 3 Diploma in Leadership and Management Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our ILM Level 3 Diploma in Leadership and Management offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

ILM Level 3 Diploma in Leadership and Management Schedule in Wellington

Online Instructor-Led

Blended Learning

Online Self-Paced

Onsite

Package deals for ILM Level 3 Diploma in Leadership and Management in Wellington

Our training experts have compiled a range of course packages on a variety of categories in ILM Level 3 Diploma in Leadership and Management, to boost your career. The packages consist of the best possible qualifications with ILM Level 3 Diploma in Leadership and Management, and allows you to purchase multiple courses at a discounted rate.

ILM Training | ILM Level 3 Diploma In Leadership And Management Training in Wellington FAQs

What is the ILM Level 3 Diploma in Leadership and Management?

The ILM Level 3 Diploma in Leadership and Management is a comprehensive qualification designed for individuals developing leadership and supervisory skills. It covers key areas such as team management, communication, performance improvement, and leadership development. The course helps build the practical skills required to lead teams effectively.

What is the duration of this course?

This course takes 4 days to complete, during which delegates participate in intensive learning sessions that cover various course topics.

What are the benefits of the ILM Level 3 Diploma in Leadership and Management?

This qualification helps learners build strong leadership, communication, and team management skills. It improves the ability to plan, allocate work, and manage performance effectively. The course also enhances professional credibility and supports career progression.

Will I receive a certification upon completion of the ILM Level 3 Diploma in Leadership and Management Certification?

Yes, after completing this course you will receive a certificate of completion to validate your achievement and demonstrate your proficiency in the course material.

What topics are covered in this course?

The course covers topics such as conflict management, stress management, and quality management. It also includes leadership styles, team development, communication, and performance management. Additional areas include planning work, motivation, and personal development.

What skills will I gain on completing this ILM Level 3 Diploma in Leadership and Management?

Learners develop skills in leadership, communication, team management, and performance improvement. They gain the ability to manage conflict, motivate teams, and plan work effectively. These skills support effective leadership in professional environments.

Which industries value the ILM Level 3 Diploma in Leadership and Management the most?

Industries such as business services, healthcare, retail, manufacturing, and public sector organisations value this qualification. These sectors require strong leadership and team management capabilities. The qualification supports roles across a wide range of industries.

Can beginners take the ILM Level 3 Diploma in Leadership and Management?

Yes, beginners can take this course, especially those aspiring to move into leadership roles. ILM Level 3 Diploma in Leadership and Management is suitable for individuals with little or no formal management experience. The course provides a strong foundation in leadership and team management.

How does this ILM Level 3 Diploma in Leadership and Management Course align with current market trends?

Modern organisations require leaders who can manage teams, improve performance, and support employee development. ILM Level 3 Diploma in Leadership and Management focuses on practical leadership, communication, and performance management skills. These capabilities align with current workplace demands.

Which industries value the ILM Level 3 Diploma in Leadership and Management the most?

Industries such as corporate organisations, education, healthcare, and government sectors highly value this qualification. Employers look for professionals who can manage teams and improve performance. The Level 3 Leadership and Management qualification is relevant across multiple sectors.

Is the ILM Level 3 Diploma in Leadership and Management recognised internationally for leadership roles?

Yes, the ILM Level 3 Diploma is widely recognised as a professional leadership qualification. It is respected by organisations that value structured management training. The qualification supports career opportunities in various regions.

What industries are hiring the most candidates after completing this ILM Level 3 Diploma in Leadership and Management Online Course?

Industries such as retail, healthcare, logistics, and business services actively hire professionals with leadership skills. Organisations in these sectors require team leaders and supervisors to manage operations effectively. The qualification supports employability across these industries.

Can this Level 3 ILM Diploma in Leadership and Management help me get promoted to team leader or manager?

Yes, this Online ILM Level 3 Diploma in Leadership and Management Course helps individuals develop the skills required for leadership and management roles. It strengthens abilities in team management, communication, and performance improvement. These skills support promotion into supervisory or managerial positions.

What career opportunities are available after completing this ILM Level 3 Diploma in Leadership and Management?

After completing this Level 3 Leadership and Management, learners can pursue roles such as Team Leader, Supervisor, or Junior Manager. Organisations value professionals who can lead teams and improve performance. The qualification supports career progression in leadership roles.

How quickly can I get promoted after completing the ILM Level 3 Diploma in Leadership and Management?

Promotion timelines vary depending on experience, organisation, and role. However, gaining recognised leadership skills can improve opportunities for career advancement. The qualification helps professionals prepare for leadership responsibilities more quickly.

Does The Knowledge Academy provide corporate training?

Yes, The Knowledge Academy offers corporate training tailored to organisational needs. Businesses can customise the course to align with their leadership development goals. The ILM Level 3 Diploma in Leadership and Management qualification helps to improve team performance across the organisation.

Does The Knowledge Academy offer support to candidates pursuing the ILM Level 3 Diploma in Leadership and Management Training?

Yes, The Knowledge Academy offers support via phone & email before attending, during, and after the Level 3 Leadership and Management course. Our customer support team is available to assist and promptly resolve any issues you may encounter.

Why choose The Knowledge Academy in Wellington over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.

What is the cost/training fees for ILM Level 3 Diploma in Leadership and Management in Wellington?

The training fees for ILM Level 3 Diploma in Leadership and Management in Wellington starts from NZD6995

Which is the best training institute/provider of ILM Level 3 Diploma in Leadership and Management in Wellington?

The Knowledge Academy is one of the Leading global training provider for ILM Level 3 Diploma in Leadership and Management.

What are the best ILM Level 3 courses in Wellington?

Please see our ILM Level 3 courses available in Wellington

Customers Reviews

Nick Brown

Eileen was brilliant.

Roy Wells

Eileen was fantastic, kept me engaged at all times in the course, gave great insight to the subjects covered and helped me to practice and apply them.

Ken Alder

Eileen was very engaging and turned a training course into a fantastic experience. She taught me a lot more than I expected to learn, made it relevant and made it engaging. Very grateful for the support provided and would recommend her to anyone looking to engage in this topic.

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Why choose The Knowledge Academy

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Recognised by leading certification bodies, we deliver training you can trust.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

Our Clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water