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Certified Business Relationship Manager (CBRM®) Training is part of our Black Friday sale. Lock in 59% off now, choose online, classroom or onsite training, and schedule your course any time through 2027. Group bookings save up to 60%.

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Offer ends 27 November 2026

Certified Business Relationship Manager (CBRM®) Training Overview and Exam Details

Course syllabus

Exams

Who it’s for

What’s included

FAQs

Certified Business Relationship Manager (CBRM®) Training Course Outline

Module 1: Introduction to CBRM

  • BRM is Everywhere
  • What it Means to be Relationship-Centered
  • Why Become Relationship-Centered

Module 2: BRM Capability Overview

  • Organisational Capabilities
  • The BRM Capability Framework
  • Assessing the BRM Capability of an Organisation

Module 3: Organisational Purpose and Strategy

  • Organisational Purpose
  • Organisational Strategy and the BRM Capability
  • Creating Purpose, Vision, and Mission Statements Technique
  • Scenario Planning Technique
  • Strategy on a Page Technique
  • Capability Assessment Exercise

Module 4: Evolve Culture

  • The Now-to-New Enabler
    • The evolution of Now-to-New
    • BRM and Now-to-New
    • The Now-to-New Approach
  • Evolve Culture
    • Influential Relationships
    • Desired Behaviors
    • Purposeful Narrative
    • Personal Growth
  • Capability Assessment Exercise

Module 5: Build Partnerships

  • Relationship Maturity & Quality
    • The Value of a Partnership
    • Diagnosing Relationship Quality
    • The Network of Relationships
  • Partnering Mindsets
    • Nurturing a Connector Mindset
  • Relationship Discovery
    • Directing Your Attention
    • Be Curious, not Judgmental
    • Building a Partner Value Hierarchy
    • The Art of Listening
    • The Art of Body Language
    • The Art of Emotional Intelligence
    • The Art of Persuasion
    • Building an Organisational Relationship Improvement Plan
  • Build Partnerships
    • Relationship Maturity & Quality
    • Partnering Mindsets
    • Relationship Discovery
    • Relationship Nurturing
    • Capability Assessment Exercise

Module 6: Drive Value

  • Demand and Supply
    • Demand and Supply Defined
    • The Demand-Supply Maturity Model
    • The Demand-Supply Framework
  • Drive Value
    • Value Discovery
    • Value Realisation
    • Value Results
    • Value Optimisation
  • Capability Assessment Exercise

Module 7: Satisfy Purpose

  • What it Means to Satisfy Purpose
  • Satisfy vs Achieve Language Matters
  • Cultivating Purpose
  • Increase What You Love
    • Ikigai
    • Exercise
    • BRM Mindset
  • Increase What You’re Good at
    • Growth Mindset
    • Passion
  • Increase What You Can Get Paid For
    • BRM Competency Model
  • Satisfying Purpose

Module 8: Limitless Growth and Improvement

  • Continuous Improvement
    • BRM and Continuous Improvement
  • Measurement
    • BRM and Measurement

Module 9: BRM Role

  • Role vs Job
  • Deep-Drill BRM Competency Model
  • Assessing Your BRM Competency

Module 10: BRM Team

  • Managing Formal Communications
    • Guiding Principles
    • Communications Planning
  • The Value of Great Relationships Between BRMs
  • Common BRM Team Pitfalls and How to Avoid Them
  • The Value of an Effective BRM Capability
    • Promoting the Capability
    • Promoting the Team
  • Understanding Organisational Conditions as a Team

Module 11: Becoming Relationship Centered

  • Case for Relationship-Centered
    • BRM Philosophy
    • More Relationship Capital
  • Growth Mindset
    • Significance of Growth Mindsets on Now-to-New
  • Neuroscience Advantages
  • How to Evolve Culture?
  • Relationship-Centered Organisation Blueprint
    • Growth Mindset Principles
    • Relationships-First Principle
    • Dyadic Principle
    • Eye-to-Eye Principle
    • Speak-the-Truth Principle
    • Intellectual Integrity Principle
    • Anti-Gossip Principle
    • Shared Purpose Principle
    • Infinite Principle
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Certified Business Relationship Manager (CBRM®) Training Exam Information 

The Certified Business Relationship Manager (CBRM®) exam evaluates delegates’ ability to apply strategic Business Relationship Management principles to real‑world scenarios. It validates knowledge of value optimisation, strategic collaboration, capability management, and stakeholder engagement required to perform the Strategic BRM role. 

The Certified Business Relationship Manager (CBRM®) Exam is in the following format: 

  • Question Type: Multiple Choice 
  • Total Questions: 80 
  • Pass Mark: 50% (40 out of 80) 
  • Duration: 2.5 Hours 
  • Open Book / Closed Book: Open Book 
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Who Should Attend This Certified Business Relationship Manager (CBRM®) Training Course?

The Certified Business Relationship Manager (CBRM®) Training is designed to equip professionals with the advanced skills needed to operate as strategic partners and drive measurable value across their organisations. This course is particularly valuable for the following professionals:

  • Business Relationship Managers
  • HR Leaders
  • BRM Team Leaders
  • Project Managers
  • Strategic Partnership Managers
  • Business Consultants
  • Professionals seeking to advance to the Strategic Business Relationship Manager role

Prerequisites of the Certified Business Relationship Manager (CBRM®) Training Course?

To attend the Certified Business Relationship Manager (CBRM®) Training, delegates must hold the BRMP® (Business Relationship Management Professional) Certification.

Certified Business Relationship Manager (CBRM®) Training Overview

Certified Business Relationship Manager (CBRM®) Training develops advanced Business Relationship Management capabilities and enables professionals to operate as strategic partners. It covers strategic collaboration, value optimisation, and aligning organisational capabilities with business goals.

This training helps professionals strengthen their ability to drive innovation, optimise value, and build trusted relationships across business networks. By developing advanced BRM competencies, organisations can improve collaboration, support better decisions, and achieve long-term strategic outcomes.

This 4‑Day course offered by The Knowledge Academy equips delegates with the practical skills and strategic mindset required for the Strategic BRM role. Delegates will learn to shape initiatives, strengthen executive relationships, and apply BRM techniques to deliver sustainable value.

Certified Business Relationship Manager (CBRM®) Training Objectives

  • To understand how Business Relationship Management contributes to organisational purpose and strategy
  • To identify forms of value leakage within an organisation
  • To analyse how demand is expressed and respond considering potential demand barriers
  • To apply BRM techniques and metrics to define, realize, and optimise value
  • To apply cross-organisational communication techniques to articulate value and build trust
  • To shape strategic initiatives for optimal value using scenario planning and capability road mapping

Upon completing this course, delegates will have gained the confidence, strategic perspective, and practical techniques required to operate as strategic partners and drive sustainable value across their organisations.

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What’s Included in this Certified Business Relationship Manager (CBRM®) Training?

  • World-Class Training Sessions from Experienced Instructors
  • Certified Business Relationship Manager (CBRM®) Training Examination
  • Digital Delegate Pack
  • Interactive Learning with 24*7 Support
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Train Your Workforce

Looking for Certified Business Relationship Manager (CBRM®) Training in-house or onsite training Auckland. We specialise in corporate group training and bulk bookings for organisations of all sizes. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling.

Approved supplier to 53,550 organisations

The Knowledge Academy is an approved training supplier to 53,550 organisations across the UK, Europe, North America and Australia, so most buyers can book through their existing purchasing process with no new supplier setup.

Our Auckland venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Auckland is located in the North Island of New Zealand and is the largest area in the country. The population in Auckland is around 1,414,000 which makes up 31% of the entire countries population. Auckland was ranked 9th in the ‘World’s Most Liveable Places’ study in 2015. Auckland’s urban area has around 340 primary schools, 80 secondary schools and 29 combined schools catering for nearly 250,000 people. Auckland is also home to Rangitoto College which is the largest school in New Zealand housing over 3065 students. Auckland is home to some of the largest Universities in New Zealand and is renowned for its overseas language education, with a huge amount of foreign students choosing to study there. Some of the most acclaimed Universities in Auckland are: University of Auckland, Auckland University of Technology, Massey University, Manukau Institute of Technology and Unitec New Zealand. The University of Auckland is the largest and highest ranked university in the country. The University of Auckland was founded in 1883 and is made up of over 8 faculties and houses more than 40,000 students. The University of Auckland offers students various areas of study, such as Faculty of Arts, Business School, Faculty of Science and Faculty of Medical and Health Sciences. Massey University is another university situated in Auckland, Massey University houses over 35,000 students with 17,000 of those being distance learning students. Massey University is the only university in New Zealand that offers degrees in nanoscience, veterinary medicine and aviation. Massey University was established in 1927 and has links with the USA, Australia, Canada and Britain. The Unitec Institute of Technology is the largest institute of technology in Auckland and has over 16,000 students. The Institute was established in 1976. The Institute offers students degree programs in arts, business and technical subjects at bachelors, masters and doctoral level. The Manukau Institute of Technology was established in 1970 and houses over 25,000 students. The Manakau Institute of Technology offers students areas of study such as; Hospitality, Computing & IT, English Language, Engineering and Sport. The Manakau Institute of Technology has close connections with other institutes such as; University of Auckland, Te Wananga o Aotearoa and the Unitec Institute of Technology. 

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Ways to take Certified Business Relationship Manager (CBRM®) Training in Auckland

Live Online

The same live course from home, with a live instructor and other delegates. Mirrors the classroom schedule.

Best for: starting soon, without travel.

4 days · next Mon 7 Dec 2026

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Onsite

We bring the course to your team, at your premises, online or hybrid, on dates that suit you.

Best for: groups and bulk bookings.

Tailored to your team

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Package deals for Certified Business Relationship Manager (CBRM®) Training in Auckland

Our training experts have compiled a range of course packages on a variety of categories in Certified Business Relationship Manager (CBRM®) Training, to boost your career. The packages consist of the best possible qualifications with Certified Business Relationship Manager (CBRM®) Training, and allows you to purchase multiple courses at a discounted rate.

Certified Business Relationship Manager (CBRM®) Training- in Auckland FAQs

What is Certified Business Relationship Manager (CBRM®) Training?

CBRM® Training develops advanced Business Relationship Management skills required to operate as a strategic partner within an organisation. It focuses on value optimisation, strategic collaboration, and improving business capability alignment.

What skills will I gain from this CBRM® Training?

You will learn how to optimize business value, manage strategic partnerships, and influence organisational capabilities. The training also strengthens stakeholder engagement and strategic decision-making skills.

Do I need BRMP® certification before taking this course?

Yes, the BRMP® certification is a prerequisite for the CBRM® Certification. It ensures delegates already understand foundational Business Relationship Management concepts.

Is there an exam included in the CBRM® Certification?

Yes, the certification includes an objective testing exam that evaluates your understanding of strategic BRM practices. The exam is open book and uses the official CBRM Guidebook.

How long is the CBRM® Certification valid?

The CBRM® Certification is valid for three years and requires ongoing professional development to maintain the credential.

How can this certification benefit my organisation?

CBRM® Certification helps organisations strengthen collaboration between business units and service providers. It enables leaders to optimize value, improve strategic alignment, and support business innovation.

Why choose The Knowledge Academy in Auckland over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this certification.

What is the cost/training fees for Certified Business Relationship Manager (CBRM®) Training in Auckland?

The training fees for Certified Business Relationship Manager (CBRM®) Training in Auckland starts from NZD6895

Which is the best training institute/provider of Certified Business Relationship Manager (CBRM®) Training in Auckland?

The Knowledge Academy is one of the Leading global training provider for Certified Business Relationship Manager (CBRM®) Training.

What are the best Business Relationship Management (BRM) Courses courses in Auckland?

Please see our Business Relationship Management (BRM) Courses courses available in Auckland

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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