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Business Analyst Training courses

Online Instructor-led (2 days)

Classroom (2 days)

Online Self-paced (16 hours)

Certified Business Analyst Professional CBA-PRO Course Outline

This Certified Business Analyst Professional CBA-PRO training course will explore the following areas:​

What is a Business Analyst?

  • The Role of a Business Analyst
  • The Rationale and Responsibilities of a Business Analyst
  • Terms of reference
  • Business and project objectives

Overcoming Problems and Providing Solutions

  • Managing Business Change
  • The Business Change Life Cycle
  • Business Model Requirements

Understanding the Strategic Context of the Business

  • Strategic Analysis
  • Data Rationalisation
  • Internal and External Environmental Analysis
  • Key Performance Indicators
  • Factors for Success

Stakeholder Management and Perspectives

  • Understanding the Business Situation
  • Investigation Methods
  • Requirements Engineering
  • Business Process Modelling

Reporting Business Strategy Analysis

  • The Business Case
  • Identifying the Pros and Cons
  • The Financial Case

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Who should attend Business Analysis Training?

This course is designed for anyone interested in enhancing their knowledge of Business Analyst responsibilities.

Certified Business Analyst Professional Prerequisites

There are no formal prerequisites for this Certified Business Analysis Professional course, however delegates will thrive if they possess prior knowledge of Business Analyst notions.

Certified Business Analyst Professional CBA-PRO Course Overview

Our comprehensive Certified Business Analyst Professional training course provides delegates with the necessary skills and knowledge to emerge as proficient Business Analysts. During this course, delegates will become familiar with the main roles and responsibilities of a Business Analyst, in order to accelerate their performance within an organisation.

All enterprises require efficient Business Analysts to evaluate operations and identify areas that need attention, to develop overall business performance and extract enhanced benefits. Thus, Business Analysts are valuable assets within organisations, and consequently, well-trained individuals are greatly desired. Hence, our globally recognised CBA-PRO training course is perfect for those who are wishing to evolve as competent Business Analysts, as delegates will learn all they need to know in just two days.

Certified Business Analyst Professional is delivered by our skilled and experienced training instructors, who possess a distinguished understanding of Business Analyst notions. Their ability to transfer their expert knowledge to delegates is exceptional, and their approachable manner ensures that delegates’ questions don’t go unanswered.  

Delegates will learn how to recognise and solve problems, and manage business change in an appropriate manner. The instructor will cover what it takes to be a successful Business Analyst, dealing with stakeholders, and the identification of factors for business advancement. Focus will also be placed on suitable techniques that should be used during analysis of business data, and how to work with a team.

Business Analysis is used universally among all sectors and so Analysts from all industries and departments would benefit from this training course, as the knowledge they acquire is easily transferable and broadly applicable. Thus, there are great career prospects associated with this role. By the end of this Business Analysis training course, it is expected that candidates should have gained a comprehensive understanding of the techniques, principles, and concepts associated with a Business Analyst role.

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What’s included in this Business Analysis Training Course?

  • The Certified Business Analyst Professional (CBA-PRO) Examination
  • The Knowledge Academy’s CBA-PRO Manual
  • Experienced Instructor
  • Certificate on Completion
  • Refreshments

Certified Business Analyst Professional CBA-PRO Examination

In order to receive certification, delegates will be required to take an exam on the afternoon of the final day. The exam is formatted like so:

  • 40 questions
  • Multiple choice
  • 60-minute duration
  • 65% pass mark

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Business Analyst Fundamentals Course Outline

This unique Business Analyst Fundamentals course is hugely beneficial for individuals as this qualification is highly required by employers.

The following topics are taught during this course:

  • Understanding key performance indicators
  • Identifying Critical success factors
  • Understanding the role of a Business Analyst
  • Defining a New Business Model
  • Understanding Stakeholder Analysis
  • Analysing general business activities

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Who should attend this Business Analysis Training Course?

This course is recommended for those who wish to improve their understanding of Business Analyst techniques.

Prerequisites

There are no prerequisites for this Business Analyst course but it is recommended that delegates have some experience in using business analysis techniques.

Business Analyst Fundamentals Course Overview

The Business Analyst course is all about understanding business goals and finding solutions to problems identified by the organisation.

The Business Analyst Fundamentals course will teach delegates how to identify business functions and to determine where and how improvements could be made. 

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What’s Included in this Business Analysis Training Course?

  • The Knowledge Academy’s Business Analyst Fundamentals Manual
  • Experienced Instructor
  • Completion Certificate
  • Refreshments
 

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Business Process Mapping Course Outline

The following modules will be covered during this Business Analysis Course:

Understanding The Terms

  • What is a process?
  • Key terms in business process mapping

The Stages of Business Process Mapping

  • The key stages in an effective process mapping
  • 'As is' and 'to be' processes

Mapping a Business Activity

  • Defining the start, end and purpose of a business activity
  • Defining the key elements – tasks, decisions, inputs and outputs
  • Business activity definition forms
  • Case study part 1
  • Mapping methods – brown paper analysis
  • Case study part 2
  • Using the mapping symbols
  • Case study part 3

The Detail Behind the Processes

  • Workshop facilitation skills
  • Titles and numbering
  • Recording the key information – tasks, decisions, inputs, outputs, constraints and dependencies
  • Process definition forms
  • Case study part 4

Assigning Control and Responsibilities

  • Working out who does what
  • Using swim lanes in process maps
  • Case study part 5

Process Analysis

  • Identifying problems, bottlenecks and inefficiencies
  • Case study part 6

Creating ‘to be’ Processes

  • Reasons for change
  • Changing processes
  • Case study part 7

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Who should attend this Business Process Mapping course?

This course is recommended for managers, project leaders and individuals involved in improving the effectiveness of business processes

Prerequisites

Delegates will be required to bring with them examples of either existing processes requiring improvement or areas where new processes need to be implemented.

Business Process Mapping Course Overview

This course, focused on the practical application of Business Process Mapping, will provide delegates with the insight, knowledge and confidence to make BPM a reality in their organisation. Upon completion of this Business Analysis training course, delegates will be able to document, understand and improve their organisations business processes. They will gain the knowledge and confidence to implement business process mapping within their organisation and make a significant gain in business performance.

Business Process Mapping is an activity which involves what a business entity does, who is responsible, how a business process should be completed and how should the success of a business process be determined.

 

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What’s Included Business Process Mapping Training Course?

  • The Knowledge Academy’s Business Process Mapping Manual
  • Experienced Instructor
  • Certificate of Completion
  • Refreshments
 

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Creating Effective Stakeholder Engagement Course Outline

During this course, you will be able to learn the following topics:

Stakeholders

  • Introduction to Stakeholder Analysis
  • Stakeholder Management Lifecycle
  • Stakeholder Groups
  • Identify Stakeholders
  • Stakeholder Management
  • Grid Categories
  • Stakeholder Analysis Techniques and Prioritisation
  • Stakeholder Management Plan

Communication

  • Communication Process
  • Barriers to Communication
  • Semantic Barrier, Physical, and Psychological
  • Introduction to Active Listening

Working with Stakeholder Groups

  • Groups vs Teams
  • Types of Team
  • Team Roles at Work
  • Based on Adair’s Three Circle Model
  • The Learning Cycle and Styles

Facilitated Workshops

  • Facilitated Workshops
  • Examples of Facilitated Events
  • Roles in a Facilitated Workshop
  • Structure of a Facilitated Workshop
  • Aspects for Successful Facilitation
  • Facilitation Behaviours
  • Techniques

Rapport

  • The Nature of ‘Rapport’
  • MBTI®
  • Techniques for Creating and Sustaining Rapport
  • Rapport Face-to-Face
  • Building Rapport
  • NLP: Neuro-Linguistic Programming
  • Mirror, Match, and Pace
  • Rapport Over the Phone
  • Rapport via Email
  • How to Avoid Destroying Rapport?

Creative Problem-Solving

  • Introduction to Creative Problem-Solving
  • Barriers to Creativity
  • Creative Problem-Solving Process
  • Understanding the Situation
    • Define the Problem
    • Identify the Actions
    • Six Thinking Hats

Managing Expectations 

  • Why Does Expectation Matter? 
  • Categories of Expectation  
    • Time  
    • Cost 
    • Quality  
  • Sources of Expectations: Controllable and Uncontrollable Expectation Creators
  • Process for Managing Expectations

Negotiating with Stakeholders

  • Definition to Negotiation
  • The Principles of Negotiation
  • Negotiation Outcome
  • Dovetailing
  • Four Stages of Principled Negotiation
  • BATNA
  • Process for Successful Negotiation

Managing Conflict

  • Roots of Conflict: Goals, Judgments, and Values 
  • Options for Conflict Resolution 
  • Thomas-Kilmann Conflict MODE Instrument 

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Who should attend this Business Analysis Training Couse?

This course is ideal for professionals such as Business Analysts, Project Managers and business stakeholders who actively participate in project development initiatives and those who like to improve their skills under the umbrella of Business Analysis.

Prerequisites

There are no prerequisites required for this course. 

Creating Effective Stakeholder Engagement Course Overview

Participants of this course will be introduced to the techniques for working with stakeholders in multidimensional capacities. Instructors will teach candidates how to conduct a stakeholder analysis for influence, impact, and attitude and subsequently create a stakeholder engagement strategy.

What is Stakeholder Engagement?

Stakeholder Engagement is the Business method of an organisation including staff who may be affected by the choices it makes or can affect the application of its results. The technique may oppose or support the decisions and be influential within the organisation or community that it operates.

This course objective is to:

  • To effectively communicate with stakeholders.
  • Build a relationship that maximises value and minimise waste for each group.
  • Negotiate under challenging situations to achieve winning outcomes.
  • Ensure there is goal alignment across each stakeholder group for moving ahead in the same direction.
  • To create engagement with stakeholders that produces stronger results from time, cost, and quality perspective.

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What’s Included in this Business Analysis Training?

  • The Knowledge Academy’s Creating Effective Stakeholder Engagement Manual
  • Experienced Instructor
  • Certificate of Completion
  • Refreshments
 

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Introduction to Statistics Course Outline

This Introduction to Statistics course covers the following:

  • Visualising Relationships in Data
  • Probability Theory
  • Probability
  • Estimation
  • Normal and Outliers Distribution
  • Regression
  • Inference
  • Statistical Analysis

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Who should attend this Statistic Training Course?

This course is for anyone who has an interest in learning about the basics of statistics or would like to improve their skills under the umbrella of Business Analysis.

Prerequisites

There are no official prerequisites for enrolling on this course.

Introduction to Statistics Course Overview

This Introduction to Statistics training course has been carefully designed to allow inexperienced beginners to make sense of statistics and its use within businesses or otherwise. Our knowledgeable and experienced trainers will teach candidates how to extract meaning from data and how to use a number of techniques in order to make sense of the relationship between maths and visualising relationships in data.

Candidates will gain confidence in using the different statistical techniques including estimation, regression, and inference. The knowledge and skills imparted to delegates on this training course are highly transferable across industries, and so can be used within a number of analysis-based job roles. This is because statistics plays an important role in a vast number of different fields.

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What’s Included in this Statistics Training Course? 

  • The Knowledge Academy’s Introduction to Statistics Manual
  • Experienced Instructor
  • Certificate of Completion
  • Refreshments
 

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Online Instructor-led (3 days)

Classroom (3 days)

Online Self-paced (24 hours)

Business Analyst Black Belt Course Outline

The course covers the following topics:

  • The definition of business analysis
  • The role of a business analyst
  • The main processes of business analysis
  • Essential business analysis techniques
  • Documentation
  • Strategic analysis
  • Stakeholder perspectives and management
  • Establishing and analysing requirements
  • Identifying solutions
  • Presenting solutions

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Who should attend this Business Analysis Training Course?

This course is aimed at anybody wishing to gain a comprehensive understanding of Business Analysis, including Business Analysts and Business Change Managers.

Prerequisites

There are no prerequisites to attend this course, but some familiarity with Business Analysis will be a bonus.

Business Analyst Black Belt Course Overview

This Business Analyst Black Belt course is intended to help you gain a full understanding of business analysis, including its techniques and approaches and how to apply these in practice. Upon completion of this 3-day course, you will be confident in understanding business needs, identifying problems and finding and evaluating solutions to solve these problems. The course also includes our Business Analyst Green Belt certificate, which certifies your understanding of the fundamentals of Business Analysis.

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Business Analyst Black Belt Exam Information

The course includes a Business Analysis Black Belt exam. This is designed to test knowledge of what you’ve learned and consists of 30 multiple choice questions. It lasts for 60 minutes.

What’s Included in this Business Analysis Training Course?

  • The Business Analyst Black Belt Examination
  • The Knowledge Academy’s Business Analyst Black Belt Manual
  • Experienced Instructor
  • Certificate of Completion
  • Refreshments
 

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Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Business Analyst Green Belt Course Outline

This Business Analysis Green Belt course covers the following topics:

  • The definition of business analysis
  • The role of a business analyst
  • The Business Analysis Process Model
  • Essential business analysis techniques
  • Introduction to stakeholder management
 

For further learning, follow this with our Business Analyst Black Belt course.

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Who should attend this Business Analysis Training Course?

This course is aimed at anybody wishing to gain a comprehensive understanding of Business Analysis, including Business Analysts and Business Change Managers.

Prerequisites

There are no prerequisites to attend this course, but some familiarity with Business Analysis will be a bonus.

Business Analyst Green Belt Course Overview

Our Business Analyst Green Belt course provides a comprehensive introduction to the role of a business analyst and some of the tools and techniques they may use to establish needs and find solutions. After completion of this 1-day course, you will be able to demonstrate knowledge of the role of business analysis and the steps that must be taken to follow the Business Analysis Process Model.

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What’s Included in this Business Analysis Training Course?

  • The Knowledge Academy’s Business Analyst Green Belt Manual
  • Experienced Instructor
  • Certificate of Completion
  • Refreshments
 

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Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +64 800 446148 or Enquire.

What our customers are saying

Frequently asked questions

FAQ's

Our Business Analyst courses are available across the world in thousands of locations.
Prerequisites vary. Please see each course for details.
No, our courses follow our own specially developed syllabuses designed around the skills most required from business analysts in the workplace.
The Knowledge Academy is the Leading global training provider in the world for Business Analyst Training.
The price for Business Analyst Training certification in New Zealand starts from NZD1995.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

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