Who should attend this ITIL® 4 Practitioner: Service Configuration Management Training Course?
This ITIL Certification Course is designed for everyone seeking to advance their knowledge and skills in ITIL® 4 Practitioner: Service Configuration Management. This course is more beneficial for:
- Configuration Managers
- Configuration Analysts
- Change Managers
- Release Managers
- Service Desk Analysts
- IT Asset Managers
- Security Analysts
Prerequisites for ITIL® 4 Practitioner: Service Configuration Management Training Course
There are no formal prerequisites for attending this ITIL® 4 Practitioner: Service Configuration Management Course, but having a foundational knowledge of IT service management concepts, especially those related to ITIL®, is beneficial.
ITIL® 4 Practitioner: Service Configuration Management Training Course Overview
ITIL® 4 Practitioner: Service Configuration Management Courses introduces participants to the principles and practices of service configuration management in IT service management. Understanding service configuration management is crucial in ensuring the efficient delivery and management of IT services in organisations.
Professionals involved in IT service management, particularly ITIL practitioners and professionals working in IT operations, service management, and service delivery roles, should aim to master service configuration management. This knowledge equips them with the skills needed to effectively manage service configurations and support organisational goals.
This 1-day training by The Knowledge Academy provides delegates with comprehensive insights into service configuration management practices, including hands-on exercises and real-world examples. Participants will learn to implement service configuration management processes effectively, enhancing their ability to support IT service delivery and optimise organisational performance.
Course Objectives
- To understand the principles of Service Configuration Management
- To get proficiency in using Configuration Management System (CMS) tools
- To execute configuration verification and audit processes effectively
- To assume roles such as configuration manager or coordinator competently
- To align technology support with Service Configuration Management
- To integrate Service Configuration Management into organisational value streams.
Upon completion of the ITIL® 4 Practitioner: Service Configuration Management Certification Course, participants will be equipped with the knowledge, skills, and certification necessary to effectively manage the configuration of IT services and related components within their organisation.