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Why?
Tanya Finney, a Digital Transformation Program Manager transitioning from federal public service IT into healthcare IT, wanted to strengthen her understanding of structured service management practices. She aimed to gain the knowledge needed to support her shift into a new industry and career.
Solution
Tanya chose The Knowledge Academy’s ITIL® 4 Foundation Certification because she received a discounted rate. This made it a cost-efficient choice while still offering high-quality learning, helping her confidently progress towards certification and a successful industry transition.
Experience
Tanya described her training experience as really great. She found the training highly informative and easy to follow, noting that the instructor made the content engaging, relatable, and interactive. She rated the course content 10 out of 10 and appreciated the instructor for delivering the sessions clearly, keeping her fully engaged throughout.
Outcome
The ITIL® 4 Foundation training has positioned Tanya strongly for her healthcare IT transition. The structured framework strengthened her ability to interpret service processes, improve delivery practices, and work confidently toward obtaining her certification.
Results
- Quality of Course Content: 10/10
- Trainer Feedback: Exceeded expectations
- Booking Experience: Good and flexible
Written By
“The two-day training was excellent. The instructor was engaging, made the content interesting, and helped keep me fully involved throughout. The flexibility of the course format made my learning smooth, and I would definitely recommend The Knowledge Academy for the experience.”
Tanya Finney
Digital Transformation Program Manager, IRS
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