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Why?
Ashley Smith, a Workplace Services Support Manager at the International Baccalaureate Organization, wanted to establish better asset management processes within the organisation. Ashley aimed to develop a more streamlined and controlled approach to managing assets.
Solution
Ashley chose The Knowledge Academy to complete the ITIL® 4 Specialist: IT Asset Management training to further develop knowledge following the ITIL Foundation course. The training provided structured insights into asset management practices and their real-world application.
Experience
Ashley described the training as very good and rated the course content 9 out of 10. Ashley shared that the trainer met expectations and delivered the sessions in a clear and easy-to-understand manner. Ashley also highlighted the booking process as very easy and straightforward.
Outcome
The training strengthened Ashley’s approach to improved asset management practices within the organisation. It also helped ensure processes align with stakeholder expectations and operational needs.
Results
- Quality of Course Content: 9/10
- Trainer Feedback: Met expectations
- Booking Experience: Very easy
Written By
“The training was very good and well-structured. It helped enhance my asset management processes while ensuring they meet stakeholder expectations. I would recommend The Knowledge Academy for its smooth engagement and high-quality training experience.”
Ashley Smith
Workplace Services Support Manager, International Baccalaureate Organization
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