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SAP CRM Training

  • Learn CRM basic data
  • Develop an overview of generic functions in business transactions
  • Understand basic concepts of CRM billing
  • Courses delivered by world class training instructors
  • Training provided in in luxury venues 
  • The training course includes material, manuals and exam preparation

Course Dates, Locations & Prices (Top) | View Course Info

Course Name Date Location Duration Price Book Online
CRM Service 05/06/17 Kuala Lumpur
5 days $3809 Book now Enquire
CRM Service 07/08/17 Limited Seats Kuala Lumpur
5 days $3499 Book now Enquire
CRM Service 02/10/17 Kuala Lumpur
5 days $3809 Book now Enquire
CRM Service 04/12/17 Kuala Lumpur
5 days $3809 Book now Enquire
CRM Service 05/02/18 Limited Seats Kuala Lumpur
5 days $3499 Book now Enquire
CRM Service 02/04/18 Kuala Lumpur
5 days $3809 Book now Enquire

Course Information (Top) | View Dates & Pricing



The delegates of this course will gain a greater understanding of both basic data in CRM as well as selected basic CRM functionality and basic customizing.


  • SAPCRM Overview of the SAP CRM solution
  • SCM600 Business Processes in Sales Order Management

Who should attend?

  • Customers and project team members wishing to gain in-depth knowledge of CRM basic data, basic functionalities and basic customizing as well as SAP consultants and partners.

What will you learn?

By the end of CRM Customizing Fundamentals course, delegates will be competent within the fields of:

  • CRM basic data
  • CRM business transactions
  • Process control and determination
  • CRM billing

Course Outline

  • Account Management
  • Organizational model
  • Product master
  • Customizing settings for each object
  • Overview of generic functions in business transactions
  • Activity management
  • Customizing for these objects
  • Partner determination
  • Actions
  • Overview of pricing in CRM
  • Basics concepts of CRM middleware
  • Introduction to the CRM WebClient User Interface
  • Course Availability

    The spaces remaining on all courses across the website reflect the availability of the maximum printed course materials and equipment available in stock for any given event. If the spaces remaining do not appear, then there is comfortably enough lead time to provision course materials and equipment upon booking.

  • What time shall I arrive at the venue?

    Please arrive at the venue for 08:45am

  • What are the pre-requisites?

    SAPCRM Overview of the SAP CRM solution SCM600 Business Processes in Sales Order Management

  • What is the duration of this course?

    The duration of this course is 5 days

  • What exam do I need to take?

    No examination is required for this course

  • What does The Knowledge Academy provide me on the course?

    Manual, Certificate, Experienced Instructor, Refreshments

  • How long until I receive the course confirmation details?

    Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

  • What is the experience of the instructor(s) delivering my course?

    All of our instructors are fully accredited and have over ten years of experience

What's Included?
  • Manual
  • Certificate
  • Experienced Instructor
  • Refreshments

best-price      customer-charter

Why Choose us?
  • Certified and Approved

    We're accredited by leading training organisations including AXELOS, BCS, The Chartered Institute of IT, APMG, PMI, The Open Group and many more.

  • Best Price Guarantee

    As well as providing the best training in the industry, we'll also provide it at the best price. We'll beat any like for like quote from our competitors.

  • World's Largest Global Training Provider

    We offer training in the more locations than any other provider with over 1200 training locations globally.

  • Trusted by Industry Leading Brands

    We're proud of our range of high-profile clients including brands such as JP Morgan, HSBC, British Airways, BskyB, Sony, AT&T to name only a few

  • Hands-on, Expert Instructor-led Classroom Training

    All our trainers are hand-picked, highly experienced, subject matter experts, who can not only train you but also use real world and practical examples.

  • Dedicated 24/7 Support

    We are here to provide help and guidance before, during and after your training course to make sure you get the most from your training

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