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Customer Service Strategy Training | Customer Service Strategy Courses

  • Learn to Deal with Customers Positively for maximum business impact
  • Gain Confidence in managing Customer Requirements to a High Level
  • Become an Expert in Enhancing your Company's Reputation.
  • Customer Service Strategy Training in Luxury Nationwide Venues
  • Book Online or Call +60 1800812339 to speak to a Customer Service Training advisor today
Course Dates, Locations & Prices (Top) | View Course Info
Course Name Date Location Duration Price Book Online
Effective Customer Service Strategies 01/06/17 Kuala Lumpur
2 days $2435 Book now Enquire
Effective Customer Service Strategies 03/08/17 Limited Seats Kuala Lumpur
2 days $2125 Book now Enquire
Effective Customer Service Strategies 05/10/17 Kuala Lumpur
2 days $2435 Book now Enquire
Effective Customer Service Strategies 07/12/17 Kuala Lumpur
2 days $2435 Book now Enquire
Effective Customer Service Strategies 01/02/18 Limited Seats Kuala Lumpur
2 days $2125 Book now Enquire
Effective Customer Service Strategies 05/04/18 Kuala Lumpur
2 days $2435 Book now Enquire

Course Information (Top) | View Dates & Pricing



This training course provides the fundamental skills that will help you deal with difficult customers.

During this course, you will determine how self-awareness and self-control are critical when it comes to dealing with difficult conditions.

You will learn how to keep a peaceful atmosphere within your business as you learn to deal with difficult customers and situations.


  • There are no prerequisites required, prior to attending this course.

Who Should Attend?

We particularly recommend this course, for those within these job roles:

  • Frontline Staff
  • Customer Support Officers
  • Customer Service Staff
  • Call Centre Staff
  • Reception Staff
  • Sales Team Members

It is also appropriate for anyone who delivers a service to ‘internal customers’ and will provide representatives with the essential skills required to deal professionally and peacefully with challenging customers.

Course Structure:

  • This course lasts for one day.

Course Content:

This course will cover the following topics

Understanding Customer Expectations

  • Types of Customers
  • Common Complaints
  • Identifying and Dealing with Difficult Customers
  • Influencing our Clients 
  • Improving Client Relations through Effective Communication 
  • Staying Professional when under Pressure 
  • Dealing with Stressful Incidents
  • Handling Buyer Complaints 
  • Action Planning within a Business
  • Resolving Customers Problems
  • Providing Electronic Support
  • Generating Business Return
  • Understanding Employee Performance
  • Speaking Assertively with Trades
  • Delivering Negative News in a Positive Way
  • Listening Effectively to Businesses

Managing Difficult Customers

  • Understanding Difficult Communication Channels and Their Effect
  • Assertive Communication
  • Strategies for Handling Dissatisfaction
  • Corresponding Positively and Calmly, Under Pressure and Saying Things in the Right Way
  • Managing the Extremes
  • Customer Behaviour Patterns
  • Types of Difficult Situations
  • Listening and Questioning Skills
  • Techniques for Dealing with Difficult Clienteles

Benefits of Course:

  • The benefits of providing excellent customer service
  • Concentrating on customer service perfection and success in a business
  • Dealing with demanding customers within a business
  • Solving customers problems in an effective and positive way
  • Improve communication and listening skills
  • Exceed expectations  

Course Objectives:

  • Identify difficult customer behaviours
  • Establish operative approaches for each challenging situation
  • Implement listening skills to help resolve issues
  • Using a business framework and various methods
  • Building a relationship with the customer by establishing your own communication style
  • Establish the client’s requirements
  • Summarise and interpret relevant points back to the consumer
  • Assisting your client in a positive way
  • Robust interpersonal message skills
  • Problematic examination
  • Course Availability

    The spaces remaining on all courses across the website reflect the availability of the maximum printed course materials and equipment available in stock for any given event. If the spaces remaining do not appear, then there is comfortably enough lead time to provision course materials and equipment upon booking.

  • What time shall I arrive at the venue?

    Please arrive at the venue at 8:45am.

  • What are the pre-requisites?

    There are no prerequisites required during the Effective Customer Service Strategies training course.

  • Who should attend this course?

    This course is beneficial for leaders and managers who want to establish and develop an empowered customer service culture in their business.

  • Do you offer support for the course?

    We are able to provide support via phone & email prior to attending, during and after the course.

  • What is included in the course?

    Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments

  • What is the duration of this course?

    This course is [2] day(s)

  • How long until I receive the course confirmation details?

    Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

What's Included?
  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

best-price      customer-charter

Why Choose us?
  • Certified and Approved

    We're accredited by leading training organisations including AXELOS, BCS, The Chartered Institute of IT, APMG, PMI, The Open Group and many more.

  • Best Price Guarantee

    As well as providing the best training in the industry, we'll also provide it at the best price. We'll beat any like for like quote from our competitors.

  • World's Largest Global Training Provider

    We offer training in the more locations than any other provider with over 1200 training locations globally.

  • Trusted by Industry Leading Brands

    We're proud of our range of high-profile clients including brands such as JP Morgan, HSBC, British Airways, BskyB, Sony, AT&T to name only a few

  • Hands-on, Expert Instructor-led Classroom Training

    All our trainers are hand-picked, highly experienced, subject matter experts, who can not only train you but also use real world and practical examples.

  • Dedicated 24/7 Support

    We are here to provide help and guidance before, during and after your training course to make sure you get the most from your training

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