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VeriSM™ Foundation

Lilongwe

VeriSM™ Foundation in Lilongwe introduces a flexible service management approach for modern digital organisations. This course builds understanding of service value, governance, and practices to help improve service delivery and organisational performance.

Our VeriSM™ Foundation Training Course is Fully Accredited by EXIN.
Learn IT Service Management Methodology to Deliver Excellent IT Digital Services.
Certified Course Includes Official Exams, Materials & Certification. Rated Outstanding!

Dates & Prices

VeriSM™ Foundation Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

VeriSM™ Foundation Course Outline

Module 1: Service Organisation

Organisational Context
- Key Elements of an Organisation
- Optimise Organisational Interactions
Organisational Governance
- Define Elements of Organisational Governance
- Explain Governance Flow Within an Organisation
Digital Transformation
- Define the Impact of Technology Changes on Organisations
- Describe the Impact of Digital Transformation on Service Management

Module 2: Service Culture

Service Culture
- Define and Explain Elements of a Service Culture

Module 3: People and Organisational Structure

Organisation Structure
- Define Differences Between a Leader and a Manager
- Explain Competencies of the Service Management Professional
- List Elements of a Well-Functioning Team
Service Management Challenges
- Explain Methods to Overcome Team Challenges (Silos, Virtual Teams)
- Describe Challenges in Managing Consumers
- Explain Elements of Communication
- Explain Principles of Organisational Change

Module 4: VeriSM™ Model

VeriSM™ Model
- Define Elements of the VeriSM™ Model
- How VeriSM™ Redefines Service Management
- Management Mesh in VeriSM™ for Service Creation
- Four Stages in the VeriSM™ Model
Adapting the VeriSM™ Model
- Define the Process of Selecting and Integrating Management Practices
- Explain Characteristics of Successful Operating Models

Module 5: Progressive Practices

Progressive Practices
- Indicate Success Factors for Adopting Progressive Management Practices
- Clarify When to Apply Agile, DevOps, SIAM™, and Lean
- Define the Importance of Shift Left, CX/UX, and Continuous Delivery Practices in Service Delivery

Module 6: Innovative Technologies

Impact of Technology
- Summarise Implications of Technology on Service Management
- Explain Benefits of Cloud, Virtualisation, and Automation
- Explain Impact of Big Data, IoT, Mobile Computing, and BYOD
- Define Serverless Computing, AI, RPA, Machine Learning, and Containerisation in Service Delivery

Module 7: Getting Started

Getting Started
- Identify Steps to Initiate an Improvement Program Based on VeriSM™
- Differentiate Between Reactive and Proactive Operations

Who should attend this VeriSM™ Foundation Course?

This VeriSM™ Foundation Course is designed to give participants an introduction to the VeriSM™ model and its key concepts. Here is a list of professionals who can benefit from attending this course:

Service Management Professionals
Business Managers
Project Managers
Team Leaders
Digital Transformation Specialists
Change Managers

Prerequisites of the VeriSM™ Foundation Course

There are no formal prerequisites for attending this VeriSM™ Foundation Course, as it is an introductory level course.

VeriSM™ Foundation Course Overview

This two-day VeriSM™ Foundation certification will provide delegates with a comprehensive overview of VeriSM™ fundamentals. VeriSM™ is a Service Management approach focused on the delivery of value and achievement of business objectives.

During this VeriSM™ Foundation training course, delegates will explore various modules designed to supply them with an understanding of how their organisation could benefit from implementing VeriSM™. Firstly, a detailed introduction will be delivered to delegates so they gain knowledge of what VeriSM™ is and why it is prominent. As VeriSM™ is a Service Management methodology, the significance of Service Management will also be explored. The concept of providers, products, services, and service provision will be important areas of focus within this area.

Following this, the VeriSM™ approach itself will be examined. Specifically, delegates will become familiar with the role of all personnel deriving from all departments of an organisation when applying VeriSM™. Also the Management Mesh, which is a key factor of VeriSM™, will be dissected and analysed. Furthermore, the importance of Digital Transformation will be explored, in order to provide delegates with an understanding of the ever-growing technological environment and its impact.

This VeriSM™ Foundation certification will conclude with a summary of all areas covered, and will briefly touch on the implementation of VeriSM™ within a business.

Our VeriSM™ Foundation course is accredited by EXIN.

Course Objectives

To understand the fundamentals and benefits of the VeriSM™ framework
To explore the role of service management in delivering value to customers
To learn the core principles and methodology behind the VeriSM™ approach
To explore the impact of digital transformation on organizations
To learn how to implement VeriSM™ within an organization effectively

What’s included in this VeriSM™ Foundation Course?

VeriSM™ Foundation Examination
World-class training sessions from Experienced Instructors
VeriSM™ Foundation Certificate
Digital Delegate pack consisting of course notes and exercises

Official VeriSM™ Foundation Exam Information

The VeriSM™ Foundation Exam assesses participants' understanding of the VeriSM™ approach to service management. VeriSM™ is a service management framework that provides a flexible and integrated approach to delivering value through services. The format of the exam is as follows:

Question Type: Multiple Choice
Total Questions: 40
Pass Mark: 65%
Duration: 60 Minutes
Open Book/ Closed Book: Closed Book

The VeriSM™ Foundation exam is carried out through EXIN.

Train Your Workforce

Looking for VeriSM™ Foundation in-house or onsite training in Lilongwe? We specialise in corporate group training and bulk bookings for organisations of all sizes in Lilongwe. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Lilongwe venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Lilongwe is the capital city and the biggest city of Malawi. It has an estimated population of around 1.1 million people. The unemployment rate in Madagascar has increased as of 2013 to 6.6 percent from 3 percent that it was in 2011. Between 20058 and 2013 the rate averaged around 5 percent with an all-time high of 7 percent in 2005. University places in Malawi are highly competitive because of the few places that there are available. There are four public universities in Malawi namely; Mzuzu, Lilongwe University of Agriculture and natural Resources, University of Malawi and Malawi University of Science and Technology. There is two colleges of the University of Malawi in the city of Lilongwe. These are the Bunda college which forms part of Lilongwe University of Agriculture and Natural Resources and the Kamuzu College of Nursing.

Ways to take VeriSM™ Foundation in Lilongwe

Online Instructor-Led Learning

Online Self-Paced Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led VeriSM™ Foundation. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access VeriSM™ Foundation in Lilongwe delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master VeriSM™ Foundation with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from VeriSM™ Foundation industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn VeriSM™ Foundation through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access VeriSM™ Foundation resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access VeriSM™ Foundation in Lilongwe from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective VeriSM™ Foundation that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Experience the most sought-after learning style with The Knowledge Academy's VeriSM™ Foundation Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led VeriSM™ Foundation sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite VeriSM™ Foundation Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our VeriSM™ Foundation offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

VeriSM™ Foundation Schedule in Lilongwe

Online Instructor-Led

Online Self-Paced

Onsite

Package deals for VeriSM™ Foundation in Lilongwe

Our training experts have compiled a range of course packages on a variety of categories in VeriSM™ Foundation, to boost your career. The packages consist of the best possible qualifications with VeriSM™ Foundation, and allows you to purchase multiple courses at a discounted rate.

VeriSM Training | VeriSM Foundation Training in Lilongwe FAQs

What is VeriSM™?

VeriSM™ is a service management approach that provides a holistic view of how to deliver value-driven services in the digital age. It integrates different management practices, frameworks, and methodologies, helping organisations create a flexible management model tailored to their specific needs.

What makes VeriSM™ different from all other frameworks, standards, and approaches?

VeriSM™ is unique because it combines traditional service management principles with modern digital practices. It is adaptable, integrating different frameworks like ITIL, Agile, and DevOps, and it emphasises the flexibility to apply the best practices suitable for an organisation’s size, goals, and digital transformation journey.

What are the prerequisites to take the VeriSM™ Foundation Training?

There are no specific prerequisites for taking this VeriSM™ Foundation Training. It is suitable for anyone interested in learning about modern service management and how to adapt to changing organisational and customer needs.

Who should attend this VeriSM™ Foundation Course?

This VeriSM™ Foundation Training is ideal for IT Professionals, Service Managers, Digital Transformation Managers, and anyone involved in service management or business operations. It’s also valuable for newcomers interested in understanding service management from a modern perspective.

Do you offer 24/7 support for the course?

Yes, 24/7 support is available to ensure that delegates receive assistance at any time during their learning journey. Whether you need technical support or have queries regarding course content, our dedicated support team is here to help you through email or phone.

What is included in the VeriSM™ Foundation Course?

The course includes comprehensive learning materials, real-life case studies, and interactive content designed to provide a deep understanding of VeriSM™ principles, the management mesh, and how to implement service management practices in various contexts.

What is the duration of this course?

The duration of the VeriSM™ Foundation Course spans across 2 days, with self-paced options available for flexible learning.

How long until I receive the course confirmation details?

Course confirmation details are sent within 24 to 48 hours after registration. Delegates receive all necessary information to access the course, including login details for online training platforms.

Is there any training beyond the VeriSM™ Foundation Level?

Yes, after completing the VeriSM™ Foundation level, you can progress to advanced levels such as VeriSM™ Plus and VeriSM™ Professional, which offer deeper insights into managing service and digital transformation.

Is the VeriSM™ Foundation Course on the platform immediately activated after the purchase?

Once the payment is confirmed, immediate access is provided to the online course materials, allowing delegates to start at their convenience.

Do you provide certification after completing the VeriSM™ Foundation Training?

Yes, upon successfully completing the VeriSM™ Foundation Training and passing the exam, delegates receive a globally recognised certification, validating their understanding of VeriSM™ concepts.

How can VeriSM™ Foundation Certification help advance my career?

The VeriSM™ Certification demonstrates proficiency in modern service management practices, making professionals more competitive in the job market. It helps with career advancement in roles related to service management, IT operations, and digital transformation.

What are the career options available after completing the VeriSM™ Foundation Certification?

Career options include service management roles such as IT Service Manager, Digital Transformation Consultant, Service Delivery Manager, and IT Operations Manager. The certification enhances prospects in both IT and business operations sectors.

Who should I contact if I am unable to access my training online?

If you experience issues accessing the training, you should reach out to The Knowledge Academy's support team. They will help troubleshoot technical issues and provide alternative access to the course materials.

Why choose The Knowledge Academy in Lilongwe over others?

The Knowledge Academy in Lilongwe offers globally recognised courses, expert trainers, flexible learning formats (online, in-person, and self-paced), and 24/7 support. This VeriSM™ Foundation Course provides a comprehensive learning experience, preparing you for practical application in your career.

What is the cost/training fees for VeriSM™ Foundation in Lilongwe?

The training fees for VeriSM™ Foundation in Lilongwe starts from $2995

Which is the best training institute/provider of VeriSM™ Foundation in Lilongwe?

The Knowledge Academy is one of the Leading global training provider for VeriSM™ Foundation.

What are the best VeriSM™ courses in Lilongwe?

Please see our VeriSM™ courses available in Lilongwe

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Why choose The Knowledge Academy

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

Our Clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water