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VeriSM™ Essentials Black Friday Offers

VeriSM™ Essentials is part of our Black Friday sale. Lock in 58% off now, choose online, classroom or onsite training, and schedule your course any time through 2027. Group bookings save up to 60%.

FROM $995 $2,395 SAVE $1,400

Offer ends 27 November 2026

VeriSM™ Essentials Training Course Outline

Module 1: Service Organisation

  • Organisational Context
  • Organisational Governance
  • Digital Transformation
  • Digital Transformation and Service Management
  • Adapting to Digital Transformation

Module 2: Service Culture

  • Key Elements
  • Importance
  • Motivation Cycle
  • Contribution Hierarchy

Module 3: People and Organisational Structure

  • Leadership and Management
  • Service Management Competencies
  • Career Development
  • Service Management Professionals
  • Creating an Effective Team

Module 4: Service Management Challenges

  • Silos and Tribalism
  • Virtual Teams
  • Consumer Relationships
  • Supplier Relationships
  • Expectation Management
  • Communication Management
  • Change Management

Module 5: VeriSM™ Model

  • Principles
  • Management Mesh
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VeriSM™ Essentials Exam Information

VeriSM™ Essentials acts as an introduction to the Service Management mindset for professionals who are encountering Service Management for the first time. It is also ideal for undergraduates and graduates, and for candidates who would prefer to complete the VeriSM™ Foundation certification in two parts. The format of the exam is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 20 
  • Total Marks: 20
  • Pass Mark: 65% (13/20) marks
  • Duration: 30 Minutes 
  • Open Book/ Closed Book: Closed Book

The VeriSM™ Essentials exam is carried out through EXIN.

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Who should attend this VeriSM™ Essentials Training Course?

The VeriSM™ Essentials Training Course is an introductory course to the concepts of Service Management. Individuals who wish to complete the VeriSM™ Foundation Certification in two parts can take up this course. The professionals who can benefit from this course include:

  • Service Managers
  • IT Managers
  • Product Managers
  • Project Managers
  • Business Analysts

Prerequisites of the VeriSM™ Essentials Training Course

There are no formal prerequisites to attend this VeriSM™ Essentials Training Course.

VeriSM™ Essentials Training Course Overview

The Knowledge Academy’s VeriSM™ Essentials training covers the basic IT Service Management principles, also delegates will gain an understanding of Service Management culture and organisational structure.  VeriSM™ Essentials will train delegates to integrate the whole organisation rather than just a single department and help bring them into the digital age.

Once the VeriSM™ model has been integrated into the organisation this will help them define their service management principles, these principles will be relevant to all products and services. VeriSM™ will support organisational capabilities, from IT, Marketing, Finance, Customer Service and many more.

Our VeriSM™ Essentials course is accredited by EXIN.

Course Objectives 

  • To understand the core concepts of service management within a digital organisation 
  • To explore the impact of digital transformation on service delivery and governance 
  • To identify the elements of a strong service culture and its influence on performance 
  • To develop leadership and management skills aligned with VeriSM™ principles 
  • To assess and build service management competencies for professional growth 
  • To understand organisational challenges such as silos, communication gaps, and supplier relationships 
  • To apply change and expectation management techniques in service environments 
  • To gain knowledge of the VeriSM™ Model and its guiding principles 
  • To understand the structure and function of the Management Mesh in VeriSM™ 
  • To promote collaboration, adaptability, and continual improvement within service teams 
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What’s included in this VeriSM™ Essentials Training Course?

  • VeriSM™ Essentials Examination
  • World-class training sessions from Experienced Instructors
  • VeriSM™ Essentials Certificate 
  • Digital Delegate pack consisting of course notes and exercises
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Train Your Workforce

Looking for VeriSM™ Essentials in-house or onsite training in Taipa? We specialise in corporate group training and bulk bookings for organisations of all sizes in Taipa. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Taipa venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Taipa is an island in the Chinese Special Administrative Region of Macao. It has an estimated population of around 92,000 people. Unemployment in Macao has remained at 1.8 percent throughout 2015. Between 1996 and 2015 the average rate of unemployment was 4 percent. The record low rate for the country was 1.7 in 2014. Macao has a literacy rate of 94% and a net enrolment rate of 94% also. The Programme for International Student Assessment, a worldwide test of 15-year-old schoolchildren's scholastic performance coordinated by OECD, ranked Macau as the fifth and sixth in science and problem solving respectively. The University of Macao is located in Taipa. It is a public comprehensive university and the leading higher education institute of the region. It was founded in 1981 which makes it the oldest university in Macao. Lessons are mainly taught in English although some are taught in Chinese and Japanese. The school has seven faculties including, arts, humanities, business, education, law and social sciences.

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Ways to take VeriSM™ Essentials in Taipa

Live Online

The same live course from home, with a live instructor and other delegates. Mirrors the classroom schedule.

Best for: starting soon, without travel.

1 day · next Fri 12 Feb 2027

See live online dates

Online Self-Paced

Study 24/7 on your own schedule through our learning platform, with progress tracking.

Best for: fitting study around work.

90 days of access

See self-paced options

Onsite

We bring the course to your team, at your premises, online or hybrid, on dates that suit you.

Best for: groups and bulk bookings.

Tailored to your team

Get a team quote

Fri 12th Feb 2027

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Fri 16th Apr 2027

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Fri 8th Oct 2027

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Package deals for VeriSM™ Essentials in Taipa

Our training experts have compiled a range of course packages on a variety of categories in VeriSM™ Essentials, to boost your career. The packages consist of the best possible qualifications with VeriSM™ Essentials, and allows you to purchase multiple courses at a discounted rate.

VeriSM Training | VeriSM Essentials Training in Taipa FAQs

Who owns VeriSM™?

VeriSM™ is owned and maintained by the International Foundation for Digital Competences (IFDC), an independent global body that promotes and develops best practices for digital service management.

Does VeriSM™ replace ITIL?

No, VeriSM™ does not replace ITIL. Instead, it complements ITIL by providing a flexible, modern approach to service management. VeriSM™ integrates ITIL and other frameworks like Agile, DevOps, and Lean to create a comprehensive management model that adapts to different organisational needs.

How does VeriSM™ integrate with other methodologies and frameworks?

VeriSM™ is designed to be flexible and integrates with existing frameworks like ITIL, Agile, DevOps, COBIT, and Lean. It allows organisations to apply these frameworks as part of their overall service management strategy by selecting the right practices and tools based on their specific business context.

What is the ‘Management Mesh’ referred to in VeriSM™?

The 'Management Mesh' is a key concept in VeriSM™. It’s a flexible framework that helps organisations manage resources, technologies, environments, and management practices to deliver value-driven services. The mesh adapts and evolves based on the organisation’s requirements and customer needs.

What are the prerequisites to attend this VeriSM™ Essentials Course?

There are no specific prerequisites for attending the VeriSM™ Essentials Course, making it accessible to professionals at any level who are interested in learning about service management in the digital age.

Who should attend this VeriSM™ Essentials Training?

This course is ideal for professionals new to service management or those working in IT or business operations who want to understand how service management can be applied in a modern, flexible way. It’s also suitable for entry-level employees in service management roles.

Do you offer 24/7 support for the course?

Yes, 24/7 support is available to ensure that delegates receive assistance at any time during their learning journey. Whether you need technical support or have queries regarding course content, our dedicated support team is here to help you through email or phone.

What is included in the VeriSM™ Essentials Training course?

The training course includes comprehensive study materials, real-life case studies, and interactive exercises, focusing on key concepts of VeriSM™, such as the Management Mesh, service management principles, and how to apply them in different organisational settings.

What is the duration of this course?

The duration of the VeriSM™ Essentials Course spans 1 day, with self-paced options available for flexible learning.

Will I get a certificate after completing this VeriSM™ Essentials Course?

Yes, delegates receive a certificate upon successfully completing the VeriSM™ Essentials Course, validating their knowledge of VeriSM™ principles and practices.

Do you provide self-paced learning for this VeriSM™ Essentials Online Training?

Yes, self-paced training options are available for this VeriSM™ Essentials Course, allowing delegates to complete the course at their own pace. This is ideal for individuals with busy schedules who prefer flexible learning.

Do you provide corporate training for this VeriSM™ Essentials Online Course?

Yes, corporate training options are available for this VeriSM™ Essentials Course, offering tailored learning experiences for organisations looking to upskill their teams in VeriSM™ service management practices.

What are the career opportunities I will get after completing the VeriSM™ Essentials Certification?

Obtaining the VeriSM™ Essentials Certification can lead to roles such as Service Manager, IT Operations Manager, Digital Transformation Specialist, and other service management roles within both IT and non-IT industries.

How long until I receive the course confirmation details?

Course confirmation details are sent within 24 to 48 hours after registration. Delegates receive all necessary information to access the course, including login details for online training platforms.

Who should I contact if I am unable to access my training online?

If you encounter issues accessing your VeriSM™ Essentials Training, you should contact The Knowledge Academy's support team. They will help troubleshoot technical issues and provide alternative access to the course materials.

Why choose The Knowledge Academy in Taipa over others?

The Knowledge Academy in Taipa offers globally recognised courses, expert trainers, flexible learning formats (online, in-person, and self-paced), and 24/7 support. This VeriSM™ Essentials Course provides a comprehensive learning experience, preparing you for practical application in your career.

What is the cost/training fees for VeriSM™ Essentials in Taipa?

The training fees for VeriSM™ Essentials in Taipa starts from $2295

Which is the best training institute/provider of VeriSM™ Essentials in Taipa?

The Knowledge Academy is one of the Leading global training provider for VeriSM™ Essentials.

What are the best VeriSM™ courses in Taipa?

Please see our VeriSM™ courses available in Taipa

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