ITIL® Version 5 Foundation Bridge Training in Antananarivo

ITIL® Version 5 Foundation Bridge Training Course Outline

Module 1: Key Concepts of Digital Product and Service Management

• Product and Service Management
• Service Offering
• Value Co-Creation

Module 2: Service Relationships

• Organisations
• Providers, Consumers, and Vendors
• Roles in Managing, Delivering, and Consuming Services
• Service Consumer Roles
• Consumer Roles Example
• Service Relationship Model
• Types of Service Relationships: Basic, Cooperative, and Collaborative
• Service Journey (1/2)
• Service Journey (2/2)
• Service Quality and Service Level
• Service Level Metrics (1/2)
• Service Level Metrics (2/2)
• Service Level Agreements

Module 3: ITIL Value System (ITIL VS)

• Components of the ITIL Value System
  • Guiding Principles, Governance, Value Chain, Management Practices, Continual Improvement
• ITIL Value System and its Purpose

Module 4: Governance

• Governing Bodies and Governance
• Governance of Digital Technology

Module 5: ITIL Guiding Principles

• What is an ITIL Guiding Principle?
• Recap of the ITIL Guiding Principles
• Using Automation and AI
• Principles Interaction

Module 6: Value Chain, Lifecycle Activities and ITIL Management Practices

• Introduction to ITIL Product and Service Lifecycle
• Purpose of the ITIL Product and Service Lifecycle Management Activities
• Value Chain
• Management Practices

Module 7: Value Streams

• Key Concepts of Value Stream Mapping and Management
• Purpose of Value Stream Mapping and Management

Module 8: Continual Improvement

• ITIL Continual Improvement Model
  • List the Steps of the ITIL Continual Improvement Model
  • Understand the Steps of the ITIL Continual Improvement Model 
  • Describe Continual Improvement within the ITIL Value System and its Role in the Organisation 

Module 9: Four Dimensions of Product and Service Management and AI

• Introduction to the ITIL Four Dimensions of Product and Service Management
• Internal Factors and External Factors
• Introduction to AI
• ITIL AI Governance

Module 10: ITIL and Other Frameworks Integration

• ITIL and DevOps
• ITIL and PRINCE2

Who Should Attend this ITIL® Version 5 Foundation Bridge Training?

This ITIL® Version 5 Foundation Bridge Training is designed for IT and service management professionals looking to update their knowledge and understand the changes introduced in ITIL® Version 5. The following professionals can benefit from this course:

• IT Service Managers
• IT Operations Managers
• Service Delivery Managers
• Product Managers
• IT Consultants
• Digital Transformation Managers
• Governance, Risk, and Compliance Professionals

Prerequisites of the ITIL® Version 5 Foundation Bridge Training

Delegates must hold an ITIL® 4 Certification, except ITIL® 4 Specialist: Acquiring and Managing Cloud Services and ITIL® 4 Specialist: Sustainability in Digital and IT, to be eligible for the ITIL® Version 5 Foundation Bridge.

ITIL® Version 5 Foundation Bridge Training Overview

The ITIL® Version 5 Foundation Bridge Training helps professionals update their existing ITIL knowledge to Version 5. It covers digital product and service management, service relationships, the ITIL Value System, governance, guiding principles, and value streams.

Delegates will develop knowledge of continual improvement, lifecycle activities, management practices, and the four dimensions of product and service management. They will also explore AI and automation, AI governance, and how ITIL integrates with DevOps and PRINCE2®.

This 1-Day training by The Knowledge Academy enables delegates to understand and apply the updated ITIL concepts within digital product and service environments. It also prepares them for the official ITIL® Version 5 Foundation Bridge Certification exam.

ITIL® Version 5 Foundation Bridge Training Course Objectives

• To explain key concepts of digital product and service management
• To recognise service relationships, service journeys, service quality, and service levels
• To explore the ITIL Value System, governance, guiding principles, and value chain
• To apply value stream concepts and the ITIL continual improvement model
• To examine how ITIL works alongside approaches such as DevOps and PRINCE2®
• To prepare effectively for the ITIL® Version 5 Foundation Bridge Certification exam

Learning Outcomes after Completing ITIL® Version 5 Foundation Bridge Training 

After completing this ITIL® Version 5 Foundation Bridge Course, delegates will have an updated understanding of digital product and service management, value creation, and continual improvement. They will be better prepared to apply Version 5 concepts in modern service management environments and prepare for the official certification exam.

Career Opportunities After ITIL® Version 5 Foundation Bridge Certification

The ITIL® 5 Foundation Bridge Certification supports career development across digital product and service management, IT operations, and transformation. There are several career opportunities delegates can pursue, including:

• IT Service Manager: Oversees the delivery and improvement of IT services to support organisational needs.
• Digital Product Manager: Supports the management and development of digital products across their lifecycle.
• IT Project Manager: Manages IT projects while coordinating activities, resources, and expected outcomes.
• Service Improvement Manager: Focuses on continually improving service performance, value, and ways of working.
• Service Owner: Takes responsibility for the management, performance, and ongoing improvement of services.
• Transformation Manager: Supports organisational and digital transformation by coordinating change and improvement initiatives.

What’s Included in this ITIL® Version 5 Foundation Bridge Training?

• World-Class Training Sessions from Experienced Instructors
• ITIL® Version 5 Foundation Bridge Examination
• Interactive Learning with 24*7 Support
• Digital Delegate Pack

ITIL® 5 Foundation Bridge Exam Information 

The ITIL® 5 Foundation Bridge Exam assesses delegates’ understanding of the key concepts introduced in ITIL® Version 5. It covers updated terminology, digital product and service management, the ITIL Value System, governance, value streams, continual improvement, and other key areas required to transition existing ITIL® knowledge to Version 5.

The ITIL® 5 Foundation Bridge Exam is in the following format:

• Question Type: Multiple Choice 
• Total Questions: 20 
• Pass Mark: 65%
• Duration: 30 Minutes 
• Open Book/Closed Book: Closed Book