ILM Level 5 Certificate in Leadership and Management Course Outline
Total Credit Value – 14
Total Guided Learning Hours – 33
Unit 8607-506: Managing Stress and Conflict in the Organisation
Credit Value – 3
Guided Learning Hours – 8
Module 1: Effectiveness of Own Organisation in Dealing with Workplace Stress and Conflict
- What is Stress?
- Minimising Stress Level
- Susceptibility to Stress
- Management of Stress Levels at Work
- Stress Audit and Review
- The Impact of Stress on the Body
- Symptoms of Stress
Module 2: Improve the Management of Workplace Stress and Conflict in Own Area of Responsibility
- Managing Yourself and Others to Reduce Stress
- Work Life Balance
- Trust
- Time Management
- Delegation and Its Benefits
- Objective Setting
- Techniques for Stress Release
- Counselling
- Managing Conflict
- Active Listening
- Types of Managerial Actions that Cause Workplace Conflicts
- Employment Policies and Stress
- Discipline and Grievance Procedures
- The Disciplinary Interview
- Bullying and Harassment
- Records Relating to Grievance or Disciplinary Matters
Unit 8607-522: Becoming an Effective Leader
Credit Value – 5
Guided Learning Hours – 9
Module 3: Ability to Fulfil Key Responsibilities of the Leadership Role
- Leadership and Management
- The Key Responsibilities of the Leadership Role
- Empowerment
- Trust
Module 4: Evaluate Own Ability to Lead Others
- Strategic Leadership: Setting Direction
- Communicating Organisational Strategy
- Emotional Intelligence
- Emotional Intelligence and Leadership
- Mentoring
- Influence and Persuasion
- Negotiating
- Personal Development as a Leader
- Applying Leadership Theories
- Leadership Style and Culture
- Applying Theories and Models of Motivation to Your Leadership
- Leadership and Motivation
- Leadership Theories
- Team Development
- Relationships in the Workplace
- Adair’s Functional Leadership Model
- Barriers to Leadership Development
Unit 8607-406: Developing Your Leadership Styles
Credit Value – 4
Guided Learning Hours – 10
Module 5: Outcomes of Effective Leadership
- Importance of Performance and Engagement in an Organisation
Module 6: Assess Own Leadership Styles
- Review Own Leadership Styles by Using a Diagnostic
- Assess the Effectiveness of Leadership Styles
Module 7: Implications of Own Leadership Styles for Self and for Leadership Within Own Organisation
- Self-Assessment for Own Leadership Skills
- Impact of Changes in the Situation on the Effectiveness of the Adopted Style
Module 8: Assess Own Leadership Behaviour, in Terms of The Factors Which Determine Effective Leadership
- Factors that Impact Leadership Effectiveness
- Assess Leadership Behaviour in Terms of these Factors
Module 9: Develop Own Leadership Style and Effectiveness
- Action Plan for Developing Own leadership Style and Effectiveness
- Benefits of Implementing the Action Plan
- Explain How You will Monitor and Evaluate the Action Plan
Unit 8607-415: Motivating People in The Workplace
Credit Value – 2
Guided Learning Hours – 6
Module 10: Factors That May Affect Performance and Motivation in The Work Place
- Theories of Motivation Relevant to Your Workplace
- Factors that May Affect Performance and Motivation in the Workplace
Module 11: Improve Levels of Motivation and Increase Performance in the Workplace
- Select a Theory of Motivation and Apply this to Your Workplace
- Impact of Applying the Theory of Motivation on Performance