Telephone Sales Training Course in Nairobi

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Telephone Sales Training

Nairobi

Telephone Sales Training in Nairobi helps learners understand telephone sales techniques, call handling, and sales conversations. Professionals develop skills in building rapport, handling objections, closing sales, and managing customer interactions.

Acquire skills to handle customers via telephone
Learn how to build trust with callers
Acquire sales skills with our Telephone Sales Training

Dates & Prices

Telephone Sales Training Overview

Course syllabus

Who it’s for

What’s included

FAQs

Telephone Sales Training Outline

Module 1: Introduction to Telephone Sales

Telesales
Glossary of Sales Terminology
Knowledge and Attitude
Converting Enquiries into Sales

Module 2: Incoming Calls

Introduction of Incoming Calls
- Types of Incoming Calls
- Preparation of Incoming Calls

Module 3: Finding the MAN

Trying to Sell to?

Module 4: Sales Cycle

What is the Sales Cycle?
Stages of Sales Cycle

Module 5: AIDA (Attention Interest Desire Action) Sales Structure

Overview of AIDA Sales Structure

Module 6: Features, Advantages, and Benefits (F.A.B.)

Introduction to Feature
What is the Products Advantage?
Express the Feature
Advantage and Deliver the Sales Benefit

Module 7: Questioning Skills - When and How to Use

Hypothetical and Leading
Reflective
Specific or Probing and Closed or Open

Module 8: Situation Questions

Problem Questions
Explicit Needs
Implied Needs

Module 9: Listening Skills – Are You a Good Listener?

Closing Techniques and Reasons for Low Feedback
Alternative, Assumptive,and Summary Close

Module 10: Objection Handling

Listen and Specify
Question and Answer
Confirm and Close

Module 11: More Techniques for Handling Objections

Feel, Felt, and Found
Agreement
Your Right

Module 12: Hidden Objections

Confidence
Defensiveness

Module 13: Managing Sales Time

Managing Sales Time

Who should attend this Telephone Sales Training?

Our Telephone Sales Course in Nairobi is designed to equip delegates with the skills and techniques necessary to excel in the art of selling products or services over the telephone. This is especially beneficial for the following professionals:

Tele-sales Representatives
Inside Sales Representatives
Call Centre Agents
Business Development Executives
Customer Service Representatives
Marketing and Advertising Professionals
Sales Managers

Prerequisites for the Telephone Sales Training

There are no formal prerequisites for this Telephone Sales Course. However, a basic understanding of sales, lead generation, and communication skills would be beneficial for the delegates.

Introduction to Telephone Sales Course

Telesales is a sales method that involves selling products or services to potential customers over the phone. This sales method enables businesses to reach a broad audience without requiring face-to-face interactions.

Telephone Sales is a specific field that involves using the phone to sell products or services to potential customers. Telesales professionals must build a rapport with customers over the phone, deliver effective sales presentations, and handle objections effectively. This course is beneficial for professionals such as Tele-sales Representatives, Call Centre Agents, and Sales Managers to succeed in Telesales, being prepared, professional, enthusiastic, and persistent is essential.

In this 1-day Telephone Sales Training by The Knowledge Academy, delegates will learn to navigate various scenarios, handle objections, and close deals without face-to-face interaction. Moreover, This Trainingprovides insights into active listening, effective questioning techniques, and adapting communication styles to suit a diverse clientele.

Course Objectives

To learn the fundamentals of Telephone Sales, such as prospecting, qualifying leads, building relationships, presenting effectively, and closing deals
To develop delegates' Telesales skills and knowledge, such as how to make effective cold calls, handle objections, and negotiate
To increase delegates' confidence and motivation to sell over the phone
To prepare delegates for success in a Telesales role
To stay up to date on the latest Telesales best practices and trends

Upon completion of this Telephone Sales Training in Nairobi, delegates will acquire refined communication skills and techniques, enabling them to engage effectively with customers over the phone.

What’s included in this Telephone Sales Training?

World-Class Training Sessions from Experienced Instructors
Telephone Sales Certificate
Digital Delegate Pack

Train Your Workforce

Looking for Telephone Sales Training in-house or onsite training in Nairobi? We specialise in corporate group training and bulk bookings for organisations of all sizes in Nairobi. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Nairobi venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Nairobi is the capital city of Kenya. It has a population of around 3.3 million people and is one of the most important and well known countries in the whole of Africa as it is a financial and political hub. Most schools in Nairobi follow either a British or Kenyan Curriculum. There are many universities in the city including The University of Nairobi which is the largest and oldest university in Kenya. It enrols around 84,000 students a year and provides a large number of programs and degrees in medicine, engineering, law and more. Other universities include Catholic University of Eastern Africa, KCA University and Kenyatta University. The two official languages of Kenya are English and Swahili. English is spoken by the vast majority in large cities and those connected with tourism or are educated. The unemployment rate of Kenya lies at around 21%. The rate of unemployment in Nairobi is slightly lower at a rate of 18.5%.

Ways to take Telephone Sales Training in Nairobi

Online Instructor-Led Learning

Online Self-Paced Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Telephone Sales Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access Telephone Sales Training in Nairobi delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master Telephone Sales Training with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from Telephone Sales Training industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn Telephone Sales Training through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access Telephone Sales Training resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access Telephone Sales Training in Nairobi from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective Telephone Sales Training that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Experience the most sought-after learning style with The Knowledge Academy's Telephone Sales Training Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Telephone Sales Training sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Telephone Sales Training Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our Telephone Sales Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Telephone Sales Training Schedule in Nairobi

Online Instructor-Led

Online Self-Paced

Onsite

Package deals for Telephone Sales Training in Nairobi

Our training experts have compiled a range of course packages on a variety of categories in Telephone Sales Training, to boost your career. The packages consist of the best possible qualifications with Telephone Sales Training, and allows you to purchase multiple courses at a discounted rate.

Telephone Sales Training Course in Nairobi FAQs

What is Telesales?

Telesales is a sales method conducted over the phone, where representatives contact potential or existing customers to promote products, explain services, resolve queries, and achieve sales goals. It relies on effective communication and persuasive skills.

What are the responsibilities of a Telesales representative?

A Telesales representative is responsible for contacting prospects, explaining products or services, answering queries, closing sales, updating customer records, and achieving sales targets while maintaining a positive relationship with clients through excellent communication.

Are there any pre-requisites for this Telephone Sales Training Course?

There are no formal prerequisites for this Telephone Sales Course. However, a basic understanding of sales, lead generation, and communication skills would be beneficial for the delegates.

What is included in the Telephone Sales Training Course?

In this training course, delegates will have intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.

What is the duration of this Telephone Sales Training Course?

This course takes 1-day to complete during which delegates participate in intensive learning sessions that cover various course topics.

Who should attend this Telephone Sales Course?

This Telephone Sales Course is ideal for individuals seeking to enhance their sales and communication skills, including Sales Professionals, Business Owners, and anyone aiming to improve customer engagement and conversion rates.

How long until I receive the training confirmation details?

You should receive the confirmation details for the course within 24-48 hours after registration. If you haven't received it by then, please check your spam folder or contact our support team for assistance.

What are the career opportunities after completing the Telephone Sales Certification?

Completing the Telephone Sales Certification can open doors to careers such as sales consultant, account manager, customer success specialist, business development executive, or sales team leader, enhancing prospects in various industries.

Who can benefit from this training?

Individuals in Customer-facing Roles, Sales Teams, Business Professionals, and Entrepreneurs can benefit from this training by improving their telephone communication, negotiation skills, and ability to convert leads into successful sales.

Is there an examination for this Telephone Sales Online Training?

Yes, this training includes an examination to assess your understanding of the material. Passing the exam validates your skills and knowledge in effective telephone sales techniques.

Will I receive a certification upon completion of the Telephone Sales Training Course?

Yes, after completing this course you will receive a certificate of completion to validate your achievement and demonstrate your proficiency in the course material.

Do you offer 24/7 support for the Telephone Sales Online Course?

Yes, The Knowledge Academy offers 24/7 support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.

Do you provide a self-paced Telephone Sales Course?

The Knowledge Academy provides flexible self-paced training for this course. Self-paced training is beneficial for individuals who have an independent learning style and wish to study at their own pace and convenience.

What are the levels of difficulty for this training?

This training course offers varying levels of difficulty, accommodating beginners looking to learn fundamentals, intermediate learners seeking to refine skills, and advanced professionals aiming to master sophisticated sales techniques.

Who should I contact if I am unable to access my Training?

If you are unable to access your training, contact the support team at The Knowledge Academy via their customer service email or phone number provided on their website for prompt assistance and resolution of your issue.

Is this Telephone Sales Course suitable for individuals at different career stages?

Yes, this course caters to individuals at all career stages, from beginners entering sales roles to experienced professionals seeking to refine their skills and adapt to evolving sales strategies.

Why choose The Knowledge Academy in Nairobi over others?

The Knowledge Academy in Nairobi stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.

What is the cost/training fees for Telephone Sales Training in Nairobi?

The training fees for Telephone Sales Training in Nairobi starts from $1795

Which is the best training institute/provider of Telephone Sales Training in Nairobi?

The Knowledge Academy is one of the Leading global training provider for Telephone Sales Training.

What are the best Sales Training courses in Nairobi?

Please see our Sales Training courses available in Nairobi

Customers Reviews

Susan Nic Gorsk

The trainer listened to my specific requirements and she was very friendly and knowledgable

Daniel Millington

Down to earth, very informative and got along with everyone.

Lisa Glading

Very informative training course on Telephone Sales

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Why choose The Knowledge Academy

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

Our Clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water