Course information

Conflict Management Training Course Outline

Module 1: Introduction to Conflict Management

  • Conflicts
  • Conflict Management in the Organisation
  • Importance of Conflict Management

Module 2: Concept of Conflicts

  • Transition of Conflict Management
    • Traditional View
    • Human Relation View
    • Inter-Actionist View
  • Forms of Conflict in Organisation
    • On the Basis of Direction
    • On the Basis of Levels

Module 3: Causes of Conflicts

  • Personality Clashes
  • Unrealistic Needs and Expectations
  • Business Values
  • Unresolved Workplace Issue
  • Increase in Workload

Module 4: Techniques

  • Forcing
  • Win-Win (Collaboration)
  • Compromising
  • Withdrawing
  • Smoothing

Module 5: Types of Conflict Management

  • Intrapersonal Conflict
  • Interpersonal Conflict
  • Interdepartmental Conflict

Module 6: Conflict Resolution

  • Stages of Conflict
  • Role of Third Party in Resolving Conflicts

Module 7: Framework of Organisational Conflict Management

  • Triangle of Truth
  • Receiving Feedback
    • Seek Feedback on an Ongoing Basis
    • Listen Carefully
    • Thank the Giver of the Feedback
    • Reflect
    • Look Forward

Module 8: How to Prevent Future Conflict?

  • Ways to Prevent Future Conflicts

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Who should attend this Conflict Management Training Course?

The Conflict Management Training Course is intended for individuals who wish to enhance their ability to effectively manage and navigate conflicts in the workplace and other contexts. This course can benefit a wide range of professionals, including:

  • Managers
  • Supervisors
  • Human Resources (HR) Professionals
  • Team Leaders
  • Project Managers
  • Healthcare and Social Services Professionals
  • Business Professionals

Prerequisites of the Conflict Management Training Course

There are no formal prerequisites for this Conflict Management Training Course.

Conflict Management Course Overview

Conflict Management addresses the critical need for effective conflict resolution in today's workplace. Conflicts, arising from differing opinions and personal preferences, can be disruptive and challenging to handle. In the modern business environment, where collaboration and teamwork are crucial, the ability to recognise and resolve conflicts is highly relevant. This Management Training develops the skills necessary to navigate and manage conflicts.

Mastering Conflict Management is important for professionals across all sectors, especially Team Leaders, Managers, HRs, etc. Conflict can disrupt productivity, damage relationships, and hinder organisational success. Understanding the principles of conflict resolution empowers individuals to maintain a harmonious work environment and build stronger professional relationships, making it a vital skill for career growth and leadership roles.

The 1-day Conflict Management Course provided by the Knowledge Academy offers delegates a comprehensive understanding of conflict resolution within an organisational context. Delegates will learn various Conflict Management techniques, how to handle different types of conflicts, and the role of third parties in conflict resolution.

Course Objectives

  • To equip delegates with the knowledge and skills necessary to handle conflicts effectively
  • To provide an understanding of various Conflict Management techniques
  • To teach participants how to maintain positive relationships with colleagues and team members
  • To address the emotional aspects of conflicts and offer strategies for managing them
  • To explore the different phases of conflict and the conflicting resolution model
  • To enable delegates to proactively manage and overcome conflicts within the organisation

Upon completion of this course, delegates will benefit from improved conflict resolution skills, allowing them to foster a more harmonious and productive work environment. They will be better equipped to manage conflicts, maintain positive professional relationships, and contribute to the overall success of their organisation.

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What’s included in this Conflict Management Training Course?

  • World-Class Training Sessions from Experienced Instructors 
  • Conflict Management Certificate
  • Digital Delegate Pack

 

 

Why choose us

Our Mombasa venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Mombasa is a city in Kenya. Its lies on the coast and is the second largest city in the country. It has a population of 1.2 million people and is the capital of Mombasa County. The Technical University of Mombasa resides in the city and provides degrees and programs in science and technology. Computer and business courses are readily available in the city and some other universities take part in student exchange programs. The two official languages of Kenya are English and Swahili. English is spoken by the vast majority in large cities and those connected with tourism or are educated. The unemployment rate of Kenya lies at around 21%. The rate of unemployment in Mombasa is slightly higher at a rate of 22.8%.

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Address

Tudor Creek,
next to Nyali Bridge,
Mombasa,
Kenya

T: +44 1344 203 999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Conflict Management | Management Training in Mombasa. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Conflict Management | Management Training in Mombasa, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Conflict Management | Management Training in Mombasa. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Conflict Management | Management Training in Mombasa sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Conflict Management | Management Training in Mombasa FAQs

This training teaches employees to avoid issues and resolve any present conflicts by enhancing their interpersonal skills. Delegates will also learn to identify, analyse and work out different ways to approach a problem.
The six skills required for Conflict Management are: identifying the underlying cause, communicating, establishing trust and goodwill, strategise an action plan, problem solving, and being appreciative.
One of the examples of Conflict Management in the workplace is active listening. Active listening will help the employee or coworker feel respected and heard. Conflict Managment becomes easier when you earn your employee’s trust and faith by listening to their needs.
This training will hone one’s interpersonal skills and help them resolve conflicts effectively by teaching them essential Conflict Management skills like empathy and compromise.
There are no formal prerequisites for this Conflict Management Course.
Conflict Management Courses are ideal for anyone who wants to learn and understand the techniques and methods of Conflict Management. This includes Managers, Supervisors, Team Leaders, and more.
In this training, you'll learn strategies for identifying conflicts, effective communication techniques, negotiation skills, emotional intelligence development, and methods for resolving disputes constructively and collaboratively.
Yes, we do offer support via phone & email prior to attending, during and after the course.
Yes, Conflict Management Training Courses can greatly benefit leaders by enhancing their negotiation, communication, and problem-solving skills, fostering a positive work environment and improving team dynamics.
In this Conflict Resolution Training, delegates will have 1-day intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
This Conflict Management Course is a 1-day training course during which delegates participate in intensive learning sessions that cover various course topics.
If you face any issues in accessing the Conflict Resolution Training materials, then you can reach out to our customer support team who will provide you with quick assistance to resolve the issue.
The training fees for Conflict Management Training certification in Mombasa starts from $1295
The Knowledge Academy is the Leading global training provider for Conflict Management Training.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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