Communication Skills | Effective Communication Training in Nairobi

Effective Communication Skills Training Course Outline

Module 1: Fundamentals of Communication

• What Is Communication?
• The Importance of Communication
• Identifying Key Stakeholders
• Understanding Stakeholder Needs

Module 2: Advantages of Effective Communication

• Benefits of Effective Communication
• Consequences of Ineffective Communication
• Communication Methods and Their Impact

Module 3: The Communication Process

• Understanding Different Communication Types
  • Formal and Informal Communication
  • Horizontal and Vertical Communication
• Choosing the Right Communications Channel
• Communication Flow and Its Effectiveness

Module 4: Skilled Communicator and Individual Evaluation

• What is a Skilled Communication?
• Qualities of a Good Communicator
• Introduction to Individual Evaluation
• Reflective Questions for Self-Assessment

Module 5: Overcoming Communication Barriers

• Identifying and Overcoming Barriers
• The 7 Cs of Effective Communication
• Strategies for Clear and Concise Communication

Module 6: Art of Questioning

• Different Types of Questions
  • Closed Vs Open Questions
  • Probing and Funnel Questions
• Techniques for Effective Questioning
• Recall and Process Questions
• Utilising Responses to Enhance Communication

Module 7: Enhancing Listening Skills

• Principles of Effective Listening
• Active Listening Techniques
• Focusing Techniques While Speaking

Module 8: Navigating Various Communication Scenarios

• Choosing Appropriate Communication Methods
  • Face-to-Face Communication: Advantages and Challenges
  • Written Communication: Letters and Emails
  • Digital Communication: Phone Calls, Video Calls, and Social Media
• Understanding and Utilising Non-Verbal Cues
• Adapting Communication Style to Different Situations

Who Should Attend this Effective Communication Skills Training Course?

This Effective Communication Skills Training is designed for professionals who want to communicate more clearly, listen effectively, and adapt their communication style to different situations. It can particularly benefit:

• Business Professionals
• Team Leaders and Managers
• Customer Service Representatives
• Sales and Marketing Teams
• Project Managers
• Educators and Trainers
• Human Resource Professionals

Prerequisites for the Effective Communication Skills Training Course

There are no formal prerequisites for this Effective Communication Skills Training Course. However, basic skills like active listening and public speaking would be beneficial for the delegates.

Effective Communication Skills Training Course Overview

The Effective Communication Skills Training introduces delegates to the core principles of clear and effective communication. It covers communication methods, stakeholder needs, communication channels, communication flow, questioning techniques, active listening, non-verbal cues, and different communication scenarios.

Delegates will develop skills in choosing suitable communication methods, overcoming communication barriers, applying the 7 Cs of Effective Communication, asking effective questions, and listening actively. The training also builds practical knowledge of written, digital, face-to-face, and non-verbal communication.

This 1-Day course by The Knowledge Academy enables delegates to communicate more clearly and appropriately across professional situations. They will be able to adapt their communication style, select suitable channels, interpret non-verbal cues, and improve overall communication effectiveness.

Effective Communication Skills Training Course Objectives

• To understand the fundamentals of effective communication and its impact on professional success
• To develop strategies for clear, concise, and impactful verbal and non-verbal communication
• To enhance listening skills for improved understanding and empathy in professional interactions
• To practice techniques for assertive communication that respects others' views while expressing one's own
• To learn how to manage and diffuse conflict through effective communication strategies

Learning Outcomes of this Effective Communication Skills Training Course

Upon completing this Effective Communication Skills Training, delegates will be able to communicate more clearly across different professional situations. They will also be able to apply effective questioning and listening techniques, overcome communication barriers, choose suitable communication channels, and adapt their communication style to different audiences and scenarios.

What’s Included in this Effective Communication Skills Training Course?

• World-Class Training Sessions from Experienced Instructors
• Effective Communication Skills Certificate
• Digital Delegate Pack