Cisco Training | Administering Cisco Unified Communications Manager Training in Amman

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Administering Cisco Unified Communications Manager

Amman

The Administering Cisco Unified Communications Manager Training in Amman helps professionals configure, manage, and maintain Cisco Unified Communications Manager (CUCM) environments. Learners can administer devices and users, monitor system performance, and troubleshoot unified communications services.

Understand the configuration of redundancy and high availability in the enterprise network
Learn how to log in to administration, serviceability, and reporting applications
Become familiarised with User configuration and user web pages

Dates & Prices

Administering Cisco Unified Communications Manager Overview

Course syllabus

Who it’s for

What’s included

FAQs

Administering Cisco Unified Communications Manager Course Outline

Module 1: Administration Overview

Cisco Unified CM Administration Overview
Operating System Administration Overview
Cisco Unified Serviceability Overview
Cisco Unified Reporting Overview
Disaster Recovery System Overview
Bulk Administration Tool Overview
Sign In to Administrative Interfaces
Reset the Administrator or Security Password
Shut Down or Restart the System

Module 2: Manage Users

User Access
User Access Configuration Task Flow
Disable Inactive User Accounts
Set up a Remote Account
Manage End Users
Manage Application Users

Module 3: Manage Devices

Phone Management Overview
Phone Button Template
Phone Management Tasks
Manage Device Firmware
Manage Infrastructure Overview
Manage Infrastructure Task Flow

Module 4: Manage the System

Monitor System Status
Alarms
Audit Logs
Call Home
Serviceability Connector
Simple Network Management Protocol
Services
Trace
View Usage Records
Manage Enterprise Parameters
Manage the Server

Module 5: Manage Reports

Serviceability Reports Archive
Cisco Serviceability Reporter Configuration Task Flow
Consolidated Data Reporting
System Requirements
UI Components
Supported Reports
Diagnostics and Reporting Overview
Diagnostics and Reporting Configuration Task Flow

Module 6: Manage Security

Manage SAML Single Sign-On
Manage Certificates
Manage Bulk Certificates
Manage IPSec Policies
Manage Credential Policies

Module 7: IP Address, Hostname, and Domain Name Changes

Pre-Change Tasks and System Health Checks
IP Address and Hostname Changes
Domain Name and Node Name Changes
Post Change Tasks and Verification
Troubleshooting Address Change Issues

Module 8: Disaster Recovery

Back Up the System
Restore
Restore Task Flow
Data Authentication
Alarms and Messages
License Reservation
Restore Interactions and Restrictions

Module 9: Troubleshooting

Troubleshooting Overview
Troubleshooting Tools
Opening a Case with TAC

Who Should Attend this Administering Cisco Unified Communications Manager Course?

The Administering Cisco Unified Communications Manager Training Course is designed for professionals responsible for deploying and managing Cisco Unified Communications Manager (CUCM) solutions. This training is essential for those aiming to enhance their skills in configuring and administering voice and video communication systems. Here are the professionals who can benefit from attending this Cisco Training:

Network Administrators
Unified Communications Specialists
Network Engineers
System Engineers
Telecommunications Managers and Technicians
VoIP Engineers
Network Administrators

Prerequisites of the Administering Cisco Unified Communications Manager Course

There are no formal prerequisites to attend this Administering Cisco Unified Communications Manager Training Course. However, delegates should be familiar with basic networking concepts, IP, and VoIP technologies.

Administering Cisco Unified Communication Manager Course Overview

Administering Cisco Unified Communications Manager Training introduces the principles of managing and maintaining Cisco Unified Communications Manager (CUCM). It covers user administration, system monitoring, security, disaster recovery, and troubleshooting.

This training develops knowledge of CUCM administration, system configuration, security management, reporting, and backup procedures. Delegates learn how to manage users and devices, monitor system performance, implement security policies, and maintain business continuity.

This 3-Day course by The Knowledge Academy enables delegates to apply CUCM administration practices in professional environments. Delegates can administer CUCM systems, manage communications infrastructure, and support reliable, unified communications services.

Administering Cisco Unified Communications Manager Course Objectives

To gain an in-depth understanding of Cisco Unified Communications Manager's architecture, features, and functionalities
To develop the skills necessary to configure, manage, and troubleshoot CUCM
To learn to effectively identify and resolve common issues within the CUCM environment, enhancing system reliability and performance
To apply theoretical knowledge in practical scenarios, gaining hands-on experience in managing a real-time communications system
To prepare for relevant Cisco Certifications online, demonstrate expertise in Unified Communications solutions
To administer CUCM users, devices, security, and disaster recovery processes effectively

Upon completion of this training, delegates will be equipped with both theoretical knowledge and practical skills, enabling them to tackle real-world challenges confidently. This Cisco Certification enhances their professional capabilities in the fast-paced and evolving field of IT communications.

What’s Included in this Administering Cisco Unified Communications Manager Course?

World-Class Training Sessions from Experienced Instructors
Administering Cisco Unified Communications Manager Certificate
Digital Delegate Pack

Hands-On Labs: Included as part of our online instructor-led delivery, these labs provide real-world exercises in a simulated environment guided by expert instructors to enhance your practical skills.

Train Your Workforce

Looking for Administering Cisco Unified Communications Manager in-house or onsite training in Amman? We specialise in corporate group training and bulk bookings for organisations of all sizes in Amman. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Amman venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Amman is the capital city of Jordon and is the center of the economy, politics and culture for the country. It has a population of around 4 million people. There are around 450 private schools in the capital and enrols around 90,000 students a year. These schools include Amman National School and Modern American School. There are also 20 universities. These include Petra University and Al-Isra University. University of Jordon is the oldest higher education establishment in the country. It was founded in 1962 and is considered the number one in Jordon. It enrols around 37,000 students a year. The national language of Jordon is Arabic. Most residents however speak English. The most popular languages after English is French and German. The unemployment rate in Jordan stands at 12.9%. The unemployment rate in Amman is around the same at a rate of around 12%.

Ways to take Administering Cisco Unified Communications Manager in Amman

Online Instructor-Led Learning

Online Self-Paced Learning

Classroom Based Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Administering Cisco Unified Communications Manager. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Scalable Training Delivery

Access Administering Cisco Unified Communications Manager in Amman delivered by one of the largest training providers, with scalable instructor-led classes, accessible worldwide.

Master Administering Cisco Unified Communications Manager with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With Weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from Administering Cisco Unified Communications Manager industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Learn Administering Cisco Unified Communications Manager through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

Flexible Learning

Access Administering Cisco Unified Communications Manager resources 24/7 to maintain steady progress, complete regular assessments or tasks, and upskill effectively alongside work commitments.

Expert-Developed Content

Our Online Course content is designed by experienced trainers to ensure accuracy, relevance, and practical value.

Global Training Provider

Access Administering Cisco Unified Communications Manager in Amman from a trusted global training provider delivering consistent learning to professionals worldwide.

Cost-Effective Training

Benefit from the cost-effective Administering Cisco Unified Communications Manager that delivers high-quality course content without compromising learning outcomes.

Interactive LMS

Track performance, download resources, and receive AI-enabled support through The Knowledge Academy’s dedicated Learning Management System.

Experience the most sought-after learning style with The Knowledge Academy's Administering Cisco Unified Communications Manager Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Administering Cisco Unified Communications Manager sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Administering Cisco Unified Communications Manager Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our Administering Cisco Unified Communications Manager offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Administering Cisco Unified Communications Manager Schedule in Amman

Online Instructor-Led

Online Self-Paced

Classroom

Onsite

Mon 12th Oct 2026

Wed 14th Oct 2026

View Price

3 days

Online Instructor-Led

Book now

Package deals for Administering Cisco Unified Communications Manager in Amman

Our training experts have compiled a range of course packages on a variety of categories in Administering Cisco Unified Communications Manager, to boost your career. The packages consist of the best possible qualifications with Administering Cisco Unified Communications Manager, and allows you to purchase multiple courses at a discounted rate.

Cisco Training | Administering Cisco Unified Communications Manager Training in Amman FAQs

What is Cisco Unified Communications Manager (CUCM)?

Cisco Unified Communications Manager (CUCM) is a comprehensive call processing system developed by Cisco for enterprises. It provides integrated voice, video, messaging, mobility, and conferencing solutions, offering seamless communication across various platforms and devices. This system is highly scalable and designed to meet the needs of modern businesses.

Which certifications cover Cisco Unified Communications Manager?

Several Cisco certifications cover CUCM, including Cisco Certified Network Associate (CCNA) Collaboration, Cisco Certified Network Professional (CCNP) Collaboration, and Cisco Certified Internetwork Expert (CCIE) Collaboration. These certifications equip professionals with the knowledge and skills to manage and deploy Cisco's Unified Communications solutions.

What are the prerequisites?

What exams focus on Cisco Unified Communications Manager (CUCM)?

Exams like the 300-070 CIPTV1 and 300-075 CIPTV2 focus on CUCM for the CCNP Collaboration certification. These exams test your skills in configuring and troubleshooting Cisco IP Telephony and Video solutions, including CUCM.

Are there official Cisco Training Courses for CUCM?

Yes, The Knowledge Academy offers a range of official training courses for CUCM, including the Implementing Cisco Collaboration Core Technologies (CLCOR) course.

What resources are available to supplement CUCM Training?

In addition to official training, you can access online documentation, study guides, and practice labs. The Knowledge Academy offers additional resources, such as eBooks, webinars, and hands-on lab environments, to enhance your preparation.

What job roles can I expect after obtaining CUCM Certification?

After obtaining a CUCM Certification, you can pursue job roles such as Unified Communications Engineer, Network Engineer, Collaboration Engineer, and VoIP Engineer. These roles are in high demand in industries that rely on efficient communication systems.

How long is the CUCM certification valid?

CUCM-related certifications, such as CCNA and CCNP Collaboration, are valid for three years. After this period, recertification is required to ensure your skills remain up to date with the latest technologies.

What type of skills should I focus on for the CUCM exam?

For the CUCM exam, you should focus on skills related to IP telephony, call control, video and voice integration, troubleshooting, and managing CUCM environments. Practical experience with configuring and deploying CUCM is highly recommended.

Why choose The Knowledge Academy in Amman over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking CUCM Certification.

What is the cost/training fees for Administering Cisco Unified Communications Manager in Amman?

The training fees for Administering Cisco Unified Communications Manager in Amman starts from £3295

Which is the best training institute/provider of Administering Cisco Unified Communications Manager in Amman?

The Knowledge Academy is one of the Leading global training provider for Administering Cisco Unified Communications Manager.

What are the best Cisco Training courses in Amman?

Please see our Cisco Training courses available in Amman

Customers Reviews

Artsem Saldatsenka

Extremely professional trainer, that knows how to explain the material and motivate students.

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

Our Clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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