Customer Service Skills | Exceptional Customer Service Training in Hong Kong

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Exceptional Customer Service Training

Hong Kong

Learn the importance of empathy and emotional intelligence in Customer Service
Identify and resolve customer issues with our Customer Service Training
Learn strategies for handling customer conflicts and challenging situations

Dates & Prices Dates & Prices

Course information

Exceptional Customer Service Training Course Outline

Module 1: What is Customer Service?

Introduction
What Constitutes Great Customer Service?
Importance of Customer Service
Customer Service Skills
Methods of Communication

Module 2: Communication Barriers

Introduction
Types of Barriers
- Language
- Psychological
- Physical
- Attitudinal
- Cultural
- Environmental
Delivering Effective Customer Service
Questions and Answers
Meet Customer Expectations

Module 3: Handling Difficult Customers

Types of Difficult Customers
How to Deal with Difficult Customers?
Solving the Problem

Module 4: Assertiveness Techniques

Introduction of Body Language
Structure Communication with Customers
How to Deal with Difficult Customers?
Dealing with Difficult Situations
Handling Emotional Calls

Module 5: Neuro-Linguistic Programming

Introduction of Neuro-Linguistic Programming
Examples of NLP
- Generic
- Visual
- Auditory
- Kinaesthetic

Module 6: Body Language

Introduction to Body Language
Types of Body Language
- Facial Expression
- Body Posture
- Gestures
- Handshakes

Who should attend this Exceptional Customer Service Training Course?

The Exceptional Customer Service Course is beneficial for anyone who wants to learn how to provide excellent Customer Service. It is designed for professionals whose responsibilities include interpersonal interactions and dealing with people on a regular basis. It is ideal for the following professionals:

Supervisors
Sales Associates
Bank Tellers
Customer Service Representatives
Call Centre Agents
Educators
Managers
Human Resources (HR) Personnel

Prerequisites of the Exceptional Customer Service Training Course

There are no formal prerequisites for this Exceptional Customer Service Course.

Exceptional Customer Service Training Course Overview

Among the Personal Development Courses, Exceptional Customer Service is a pivotal aspect of any business's success. This training focuses on developing the skills and strategies necessary for delivering outstanding customer service. In the contemporary market, where competition is fierce, the ability to provide superior customer service can significantly differentiate a business.

Knowledge of Exceptional Customer service is essential for professionals in customer-facing roles, such as sales representatives, customer service agents, and hospitality staff. Mastering this skill set is crucial for retaining customers, building brand loyalty, and enhancing the overall reputation of the business.

The Knowledge Academy’s 1-day Exceptional Customer Service Training is designed to equip delegates with practical skills and techniques for excelling in customer service. The course covers a range of topics, from understanding customer needs to handling difficult situations, all aimed at elevating the standard of service provided.

Course Objectives

To understand customer needs and expectations
To develop communication skills for effective customer interaction
To learn strategies for handling complaints and difficult situations
To enhance the ability to create a positive customer experience
To build skills for effective problem-solving in customer service
To foster a customer-centric approach in professional conduct

Upon completion of this course, delegates will be better equipped to handle various customer service scenarios with confidence and efficiency. They will leave with a deeper understanding of how to deliver exceptional customer service, leading to increased customer satisfaction and loyalty.

What’s included in this Exceptional Customer Service Training Course?

World-Class Training Sessions from Experienced Instructors
Exceptional Customer Service Certificate
Digital Delegate Pack

Why choose us

Our Hong Kong venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Hong Kong is an autonomous territory of the People’s Republic of China and can be located on the southern coast of China. Hong Kong has a population of around 7 million people. The education system in Hong Kong is mostly based around the English system and it is overseen by the Education Bureau and the Social Welfare Department. One of the earliest schools in Hong Kong was Li Ying College established in 1075. The education level begins with preschool education that is payable education, paid by pupil’s parents. The primary and secondary education is mandatory for every child in Hong Kong to attend from the age of 6 to 18. Higher education remains exclusive in Hong Kong and adult education is a growing sector in Hong Kong, with two non-profit school running evening courses. The University of Hong Kong was founded in 1911 and is the oldest tertiary (higher education) institution in Hong Kong and is organised into 10 academic faculties with English as the main language of instruction. The Education Bureau in Hong Kong also provides educational services for immigrant children from mainland China and other countries. Hong Kong also has 175 internal schools.

Address

62/F & 66/F
The Center
99 Queens Road
Central
Hong Kong

T: +852 2592 5349

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Customer Service Skills | Exceptional Customer Service Training in Hong Kong. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Customer Service Skills | Exceptional Customer Service Training in Hong Kong, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

What our customers are saying

Really good trainer.

Molly Maddocks

Trainer was very good at being interactive and including everyone and personalising things to our specific struggles and queries

Mina Cho

Knowledgeable plus phenomenal coarse presenter that took the time to elucidate on all points and made the day feel more comfortable with the key cards. it was fantastic!

PJ Wait

Customer Service Skills | Exceptional Customer Service Training in Hong Kong FAQs

Exceptional Customer Service Training FAQsWhat does the term Customer Service mean?

The term Customer Service refers to the range of activities and assistance provided by a business to its customers before, during, and after a purchase, with the aim of meeting their needs, addressing inquiries, and ensuring overall satisfaction.

What are the objectives of Customer Service Training?

The objectives of training in Customer Service include enhancing communication skills, improving product knowledge, fostering empathy and problem-solving abilities, promoting a customer-centric mindset, and ultimately ensuring that employees can provide high-quality service to meet and exceed customer expectations.

Is pursuing a career in Customer Service a favourable option?

Yes, pursuing a career in Customer Service can be a favourable option as it provides opportunities to develop valuable communication and problem-solving skills, contribute to customer satisfaction, and offers a diverse range of roles in various industries, contributing to professional growth and job satisfaction.

What skills are essential for individuals working in Customer Service?

Essential skills for individuals working in Customer Service include effective communication, empathy, problem-solving abilities, patience, and adaptability. These skills are vital for providing excellent service, addressing customer needs, and maintaining positive interactions.

Are there any prerequisites for this Customer Service Certification Training?

There are no formal prerequisites for attending this Customer Service Course.

What is the duration of this course?

This Customer Service Course spans for 1 day.

What is included in this Customer Service Course?

This course comprises world-class training sessions led by experienced instructors, and upon completion, participants receive an Exceptional Customer Service Certificate and a digital delegate pack.

Will I receive a certification upon completing this Customer Service Training Certification?

Yes, upon course completion, the delegates will get a certificate that will validate their newly gained skills and knowledge.

What will I learn in the Customer Service Training Course?

In the Customer Service Course, participants will acquire essential skills such as effective communication, problem-solving, and empathy, ensuring they are well-equipped to provide exceptional service.

What are the career opportunities available after completing Customer Service Training?

After completing Customer Service Training, individuals can pursue careers as Customer Service Representatives, Support Specialists, Account Managers, Service Managers, Client Relations Coordinators, and in roles within sales and hospitality industries.

Why choose The Knowledge Academy in in Hong Kong over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking Customer Service Certification.

What is the cost/training fees for Exceptional Customer Service Training certification in Hong Kong?

The training fees for Exceptional Customer Service Training certification in Hong Kong starts from HKD7995

Which is the best training institute/provider of Exceptional Customer Service Training in Hong Kong?

The Knowledge Academy is the Leading global training provider for Exceptional Customer Service Training.

What are the best Personal Development Courses courses in Hong Kong?

Please see our Personal Development Courses courses available in Hong Kong

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water