Root Cause Analysis Course | Root Cause Analysis Training in Hong Kong

Root Cause Analysis Course Outline

Module 1: Introduction to Root Cause Analysis 

• What is Root Cause Analysis?
• Casual Factors
• Direct Cause Vs Root Cause
• Goals of Root Cause Analysis
• Root Cause Identification

Module 2: Improvement Methodologies

• 3 Cs
• Eight Ds
• PDCA (Plan, Do, Check, Act):
• DMAIC
• Kaizen
• Kaizen Limitations
• Kepner-Tregoe Analysis

Module 3: Gather and Manage Data

• Overview
• Data Collection
• Gather Data

Module 4: Root Cause Analysis Techniques

• Introduction
• Five ‘Whys’
• Cause and Effect
• Pareto Analysis
• Change Analysis
• Barrier Analysis
• Scatter Diagrams Correlation and Regression
• Correlation and Causation
• Forecasting
• Pearson's Correlation Coefficient (R)
• Regression Analysis with Scatter Diagrams
• Events and Causal Factors Analysis / Flow (Process) Diagram
• Fault Tree Analysis
• Control Charts / Run Charts
• Benefits of using a Control Chart
• Run Charts

Module 5: Generate and Evaluate Effective Solutions

• Effective Solution Process
• 7 Steps of Problem Solving
• Edward De Bono and The Six Working Hats
• De Bono’s Six Working Hats
• Other Prioritisation/Consensus Tools

Who Should Attend this Root Cause Analysis Training?

This Root Cause Analysis Training is ideal for professionals responsible for identifying, resolving, and preventing operational issues in their organisation. This course can be beneficial for a variety of professionals, including:

• Quality Assurance Professionals
• Operations and Production Managers
• Project Managers and Team Leaders
• Safety and Risk Management Specialists
• Process Improvement Specialists
• Manufacturing and Engineering Staff

Prerequisites of this Root Cause Analysis Training

There are no formal prerequisites for attending this Root Cause Analysis Training. However, a basic understanding of problem-solving and analytical thinking will help delegates get the most out of the course.

Root Cause Analysis Training Overview

Root Cause Analysis Training explores structured methods for identifying the underlying causes of problems and inefficiencies. Delegates learn techniques that support continuous improvement and long-term prevention of recurring issues.

This training helps delegates strengthen problem-solving and process improvement capabilities across operations. By applying analytical tools and data-driven approaches, delegates enhance reliability and operational performance.

This 1-Day course offered by The Knowledge Academy enables delegates to apply root cause analysis techniques confidently. Delegates gain practical insight into tools such as 5 Whys, Pareto Analysis, Fishbone Diagrams, and Fault Tree Analysis.

Root Cause Analysis Training Course Objectives

• To understand the role of root cause analysis in addressing recurring operational issues
• To learn various RCA methodologies, techniques, and best practices
• To develop skills in gathering relevant data and analysing causal factors
• To identify and address the root causes of incidents and problems effectively
• To formulate actionable recommendations to prevent recurrence and improve service reliability
• To equip professionals with tools to support continuous improvement and long-term solutions

By the end of this Root Cause Analysis Training, delegates will be equipped to investigate problems thoroughly, identify root causes, and implement practical solutions that prevent recurrence and improve operational performance.

Root Cause Analysis (RCA) Career Impact Table

Understand how RCA expertise enhances career progression across key IT and operations roles. As professionals develop investigative and problem-solving skills, they unlock higher-impact positions and salary growth.

• Project Coordinator: Supports RCA by logging incidents and collecting data (10%–15% hike)
• Incident Manager: Handles major incidents and initiates RCA processes (15%–20% hike)
• Problem Manager: Leads RCA investigations and recommends solutions (20%–25% hike)
• IT Operations Lead: Oversees preventative RCA across systems and teams (20%–30% hike)
• QA/Testing Manager: Identifies root causes of test failures to enhance quality (15%–25% hike)
• Service Delivery Manager: Focuses on service health and continuous improvement (25%–30% hike)

What’s Included in this Root Cause Analysis Training?

• World-Class Training Sessions from Experienced Instructors
• Certificate of Completion
• Digital Delegate Pack